I Am Unable To Configure Talkswitch Using A Touchtone Phone; Auto Attendant; The Auto Attendant Does Not Play When Calls Come In - Talkswitch CT.TS005.003902 User Manual

2. Make sure you do not have any communications programs running at the
same time you are using the TalkSwitch configuration software. These
can include Palm Pilot, Hot Sync, TalkWorks, digital camera software or
others. These programs tend to occupy COM ports, making them
unavailable for other programs.

I am unable to configure TalkSwitch using a touchtone phone

1. You cannot configure TalkSwitch using a phone sharing the same line in
parallel. You have to configure TalkSwitch using one of the extensions
plugged into the back panel of TalkSwitch.
2. You cannot configure TalkSwitch using touchtone keypad commands
while the TalkSwitch configuration software is open. If the software is
closed and you hear the prompt "I'm sorry, TalkSwitch is currently being
configured", reboot TalkSwitch by turning the power off and then back
on. Wait until the lights stop flashing and the Data light is on solid.
3. If you are using a local extension, check if the extension has Direct Line
Access to your telephone lines. If Direct Line Access is enabled, press
Flash on an analog extension or
an internal dial tone. Press
correct password, if you have password protection.
4. From an out-of-office phone, call into TalkSwitch and wait for the auto
attendant. Press
correct password, if you have password protection.

Auto attendant

The auto attendant does not play when calls come in

1. Check if the line light on an incoming call is flickering while the phone is
ringing. If not, replace the phone cord.
2. Make sure you have an auto attendant message recorded.
3. Check the mode TalkSwitch is currently running. Open the TalkSwitch
configuration software. In the lower right part of the About TalkSwitch
window, check what it says for Current Mode. Expand Call Handling >
Telephone Lines.
4. On an incoming call during mode change the mode if necessary. Set the
auto attendant to answer immediately.
2 1 6
to enter command mode. Enter the
or 55 to enter command mode. Enter the
T R O U B L E S H O O T I N G A N D S U P P O R T
on a IP extension to receive