Screening Options For Forwarded Calls - Talkswitch CT.TS005.003902 User Manual

If the system is configured in the TalkSwitch configuration software in the
Options > Transfer Options window to Perform a blind transfer, the system
plays the prompt "Call Transferred — Goodbye." and hangs up after the
extension or mailbox is dialed.
If the system is configured in the Transfer Options section to allow call
screening, press
the transfer and return to the caller.

Screening options for forwarded calls

The screening options for call forwarding are configured in the TalkSwitch
software using the Answered tab in the Call Handling > Remote Extensions
window.
Forwarding calls with screening
When play accept/reject prompt is configured in the Answered call cascade
option in the Call Handling > Remote Extensions window, TalkSwitch plays
a pre-recorded prompt to callers asking them to hold and then dials your call
forwarding number. When you answer the forwarded call, you hear a prompt
saying: "You have a forwarded call. To accept the call, press
call, press ." If you reject the call, it is routed according to the call
cascade option specified next to If a call is rejected from this ext.
When play caller's name first is configured in the Answered call cascade
option, TalkSwitch plays a pre-recorded prompt to callers asking them to
record their name at the sound of the tone. TalkSwitch asks the caller to hold
and dials the call forwarding phone number. When you answer the forwarded
call, TalkSwitch plays a pre-recorded prompt saying: "This is call forward, you
have a call from..." and plays the recording of the caller's name. To accept
the forwarded call, press
its call screening call cascade options by pressing
When either screening option is used, music on hold is enabled and you are
not using the 3-way calling feature (Same Line Connect) to forward calls, the
caller hears music while TalkSwitch is waiting for the remote extension to
accept the call.
If a forwarded call is not answered or the line is busy, TalkSwitch performs
the following, based on how the call was originally forwarded:
• If the call was automatically forwarded, it follows the remote extension's
No Answer or Busy call cascade action.
• If the call was manually forwarded, it follows the remote extension's No
Answer or Busy call cascade action. This action can be changed to ring
the extension back to the person who performed the transfer.
1 6 8
4 to complete the transfer or
on your telephone keypad, re-route the call to
5 to cancel
. To reject the
.
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