Exiting The Call Cascade; Setting Up A Call Cascade - Talkswitch CT.TS005.003902 User Manual

Exiting the call cascade

Third, the call exits the call cascade. This occurs when:
• A user answers the call, or accepts it as a screened transfer.
• The call cascade transfers the call to a voice mailbox or announcement,
and the caller presses the 0 option to route the call to an extension,
voice mailbox, announcement or auto attendant.
• The call cascade routes the call to an auto attendant.
• The call cascade transfers the call to the call queue of a local extension
or ring group.
• The generic auto attendant answers after 15 rings.

Setting up a call cascade

1. Expand Call Handling > Local Extensions.
2. Select a local extension tab.
3. Select the mode in the Configure Call Cascade for Mode list. Choices are
Mode 1 and Mode 2.
4. Set up the call cascade for when the extension is busy.
a) Select the Busy tab.
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