Analyzing The Data - Talkswitch CT.TS005.003902 User Manual

ANALYZING THE DATA

We recommend that you clear the TalkSwitch unit immediately after
downloading the CDRs. The unit will then start saving data to a new file.
This allows easier viewing and analyzing of the captured information.
The data can be viewed either through the web interface or downloaded into
a spreadsheet (e.g. Excel) as a tab delimited text file. The log is divided into
13 columns identified by numbers:
1. Call Type
2. Log Number
3. Event Counter
4. Date
5. Time
Each column contains specific information related to the current state of the
call. The following is a list of the columns with a description:
1. Type — This column can contain the following characters:
• I — Inbound call
• T — Transfer state
• O — Outbound call
• B — Bridged call. For example, a call in on one line that is forwarded
over another line. This can include calls forwarded to remote
extensions.
• X — Blocked call
• A — Account number assigned to the call with the same log #.
2. Log # — This column indicates log number for the call. For the duration
of the call, the log number remains the same. The event number will
increment with each change of state. The first digit of the log number
indicates on which unit the event originated.
3. Event — This column tracks various state changes of the call. For
example, when an auto attendant answers, the counter might be 1. When
the caller selects an extension, the counter increments to 2, etc.
1 8 2
6. Event Duration
7. Connection
8. Phone Number
9. Name from Caller ID
10. Line
11. Account Number
12. Carrier Code
13. PIN Number
C D R L O G G I N G