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•
go to auto attendant
•
queue at ring group
•
go to directory
•
hang up
c) Depending on the action selected in Step b, select the voice mailbox,
extension, announcement, or auto attendant.
7. Set up the recorded message for the auto attendant. You can either
record a new message, or you can load a previously recorded message.
If you don't set up an auto attendant message, the TalkSwitch system will
answer without playing a message. The caller will hear silence and might
assume that the call did not get connected.
Recording a new message
You can record a new message using a local extension or remote phone. Click
Record Instructions to see instructions on how to record a message.
1. Pick up a local extension, or dial into the TalkSwitch system from a
remote phone. If you pick up a local extension, you will hear the dial
tone. If you dial in from a remote phone, the auto attendant will answer.
2. Press
to enter command mode.
3. If required, enter the administrator password followed by
4. Dial 4 [auto attendant number]
example, dial 4 1
5. Press
when you have completed saying the message.
6. Dial 5 [auto attendant number]
example, dial 5 1
7. Repeat Steps 4 to 6 to re-record the message, or hang up to keep the
message.
Loading a message
You can load an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the auto
attendant message. If using a professionally recorded message, ensure it is in
this format.
1 0 2
to record the message. For
to record the message for auto attendant 1.
to listen to the message. For
to listen to the message for auto attendant 1.
T A L K S W I T C H CO NFIGURATIO N
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Troubleshooting
