Switching Modes Manually; Auto Attendant - Talkswitch CT.TS005.003902 User Manual

Switching modes manually

The window displays the current mode. You can switch to one of the other
modes.
1. Select the mode in the Change immediately to list. Choices are Mode 1,
Mode 2, and Holiday Mode. You do not have to save the configuration for
the change to take effect.

AUTO ATTENDANT

The Call Handling > Auto Attendant page allows you to set up nine
different auto attendants for the TalkSwitch system. An auto attendant can
be assigned to a telephone line, VoIP line, local extension, remote extension,
or ring group.
An auto attendant can answer a call if the receptionist is away or if you
don't have a receptionist. Each auto attendant supports a recorded message
with up to six options. The message tells the caller what the options are. The
caller selects an option by dialing 0 to 5. The auto attendant then performs
the action programmed for the option. The auto attendant can:
• Transfer the call to a local extension, remote extension or ring group.
The call then follows the extension's call cascade sequence.
• Transfer the call to the call queue of a ring group. The call is placed on
hold. The TalkSwitch system will ring the next available local extension
in the ring group.
• Access a voice mailbox, allowing the caller to leave a message. The caller
can access a local extension, remote extension or general voice mailbox.
The voice mailbox can have the 0 option programmed to route the call to
an extension, voice mailbox, announcement or auto attendant. The
system hangs up after the caller leaves a message if no digit is dialed. An
authorized caller can retrieve messages and perform other voicemail
activities. Pressing
• Play an announcement with directions, business hours, etc. The
announcement can have the 0 option programmed to route the call to an
extension, voice mailbox, announcement or auto attendant. The system
hangs up after the announcement if no digit is dialed. Pressing
returns to the auto attendant.
• Access the dial-by-name directory so the caller can find a user's
extension number. Pressing
9 8
returns to the auto attendant.
returns to the auto attendant.
T A L K S W I T C H CO NFIGURATIO N