Mitel Panther II 820 System Manual page 139

Trillium Standard Practice
ON HOLD ACCESS
Description
To retrieve calls on hold, a user can either press the line key (if the line
appears at their Set), or dial 6. Calls can be retrieved off-hook or on-hook.
Pressing the 6 key will retrieve calls in the order that they were placed on
hold at the station (oldest to newest).
Conditions
l
Any available number of outside lines can be placed on hold at
the same time, but only one internal station can be placed on hold at a time.
Programming Required
None
ON-HOOK DIALING
Description
Pressing a line key or dialing 9 while on-hook, selects an outside line
(without the need to lift the handset). When dial tone is heard through the
speaker, the outside call can be dialed. If the call is being made on a
Panther II Display Set, digits will be displayed on the LCD as they are
dialed. When the called party answers, the handset can be lifted.
Pressing the Intercom key while on-hook, selects an internal line (without
the need to lift the handset). When internal dial tone is heard through the
speaker, the internal call can be dialed. If the call is being made on a
Panther II Display Set, digits will be displayed on the LCD as they are
dialed. When the called party answers, the handset can be lifted.
Conditions
None
Programming Required
None
OUTGOING CALLS
Description
Outgoing calls are defined as calls which are originated at the Panther II
System over C.O. lines. To place an outgoing call, there are four methods
of selecting a line:
l
The last line used at the Set can be automatically selected by
pressing the 9 key. If the last line is in use, the system selects the next
Features and Services
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