Mitel MIVOICE OFFICE 250 User Manual
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Mitel MIVOICE OFFICE 250 User Manual

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MITEL MIVOICE OFFICE 250
BASIC DIGITAL PACKAGE
USER GUIDE
Version 1
October 1, 2015

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Summary of Contents for Mitel MIVOICE OFFICE 250

  • Page 1 MITEL MIVOICE OFFICE 250 BASIC DIGITAL PACKAGE USER GUIDE Version 1 October 1, 2015...
  • Page 2 Confidentiality and proprietary statement This information is SaskTel’s property and it is strictly confidential. Without SaskTel’s prior written permission, this information must not be copied, disclosed or distributed in whole or in part. By receiving this information, the receiving party is bound by these conditions.

  • Page 3: Table Of Contents

    Table of contents GENERAL INFORMATION ....................1 System overview ......................1 Support ........................2 SYSTEM SUMMARY ....................... 3 System configuration ....................3 User access ......................... 3 2.2.1 Phone Administrator ......................3 2.2.2 Voice Mail Administrator ....................... 3 Contingencies and alternate modes of operation ............ 3 USING THE SYSTEM ......................
  • Page 4 3.9.5 Set your password....................... 16 3.9.6 Recording your primary and alternate greetings ..............16 3.9.7 Transferring a caller directly into a mailbox ................ 17 ADMINISTRATOR TIPS & TRICKS ................18 Setting the system date and time .................... 18 Creating System Speed Dial ....................18 Deleting System Speed Dial names or numbers ..............

  • Page 5: General Information

    Digital Package is built especially for small businesses and is an ideal solution for businesses with a single location, typically with a first point of contact such as a front desk receptionist. The MiVoice Office 250 Basic Digital Package delivers the following features and applications: ...

  • Page 6: Support

    Support For technical support, please call 1-844-SASKTEL. For all programming changes and inquires about your phone system, please contact your SaskTel Representative.

  • Page 7: System Summary

    TEM SUMMARY SYSTEM SUMMARY System configuration User access 2.2.1 Phone Administrator Extension 221 is known as the Phone Administrator. This phone can be used to perform basic changes to your phone system such as changing the date and time, creating system speed dials, and changing user names.

  • Page 8: Auto-Attendant

     Door Relay (section 3.5)  Call Pick Up (section 3.6)  External Music-on-hold (section 3.7) Auto-Attendant Typically a business will have an Auto-Attendant in their call flow whether it is during the business day, activating it after hours, or having different ones for both. An Auto-Attendant allows callers to be automatically transferred to an extension without the intervention of a receptionist.

  • Page 9: Call Recording Message (005)

    The Call Record feature allows the user to enter a feature code whenever they want to record an on ongoing call. The Voice Mail Administrator can then retrieve the recorded messages, just as they would any other mailbox messages. To record a call: 1.

  • Page 10: Dynamic Extension

     On-switch Dialing - Only able to call internally or other extensions on the system  Deny Toll - Able to call internally and any number that is considered to be a local number within your community Dynamic Extension With Dynamic Extension, incoming calls to a user are routed to multiple destinations. For example, the user’s desk phone and mobile phone will ring at the same time.

  • Page 11: Door Relay

    Door Relay When this feature code is entered at an authorized phone, the Door Relay jack on the chassis is activated for a period of time defined by the Door Relay duration timer (default is five seconds), then deactivated automatically. To activate Door Relay: 1.

  • Page 12: Feature Buttons

    Name Description Handset The handset is hearing aid compatible (HAC). If you are using a headset or if you are in handsfree mode, you do not need to use the handset. Display Provides a two-line, 16-character viewing area for using features and identifying callers.
  • Page 13 Activates handsfree mode. Activates features. Mutes the microphone during a call. Activates the contact and feature directory. Activates features while on a call. (Special) button does not cancel features. To cancel features, press the star button (*). Calls the last external number dialed. You cannot redial internal numbers. Places the current call on hold.
  • Page 14 outside parties. Directory Allows display phones users to search for extension numbers of System Speed Dial numbers. The number can then be dialed, if appropriate. Display Outside Party Name When the phone user enters this feature code, while On/Off connected to a CO call that has outside party name information, the display will toggle between the caller’s name and number.
  • Page 15 to trunk and toll restrictions. This feature provides these options in addition to the currently available options which allow the phone user to redirect calls to Voice Mail or Do- Not-Disturb. The Redirect Ringing Call feature does not require a software license. Reverse Transfer (Call Pick-Up) Picks up a call ringing or holding at a phone or hunt group.

  • Page 16: Answering Calls

    3.8.4 Answering calls Lift the handset, or press to answer a call while using a headset or to answer a call in handsfree mode. 3.8.5 Placing emergency calls Dial the emergency number 9911, or select a line and dial 911. The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line.

  • Page 17: Transferring Calls To Other Extensions

    4. Press # to return a call or redial the number listed. 3.8.12 Transferring calls to other extensions Cold transfer: 1. While on the call, press the button. 2. Enter the extension number and hang up. Warm transfer: 1. Press the button.

  • Page 18: Using Do-Not-Disturb

    3.8.16 Using Do-Not-Disturb When a set is placed in DND mode, the set will not accept calls or Pages. To activate: 1. Press the DND key, and then do one of the following: a. Press the DND button again. DND is now active. b.

  • Page 19: Access Voice Mail Away From Your Desk

    If working at a different work station within your office, retrieve your voice mail messages by the following: 1. Dial the voice processing system number 2500. When you hear the Mitel voice prompts, press *. 2. You will be prompted to enter your mailbox number and passcode.

  • Page 20: Set Your Password

    Cannot be your extension number Note: if you are already logged into your mailbox, start at step 3. 1. Dial the voice processing system number 2500. When you hear the Mitel voice prompts, press *. 2. You will be prompted to enter your mailbox number and passcode.

  • Page 21: Transferring A Caller Directly Into A Mailbox

     Press 1, if you wish to change your personal greeting  Press 2 to change your alternate greeting. 5. System will now prompt you to record your greeting after the tone. To stop the recording press #. 6. Once the recording has stopped, the system will prompt you to choose one of the following options: ...

  • Page 22: Administrator Tips & Tricks

    ADMINISTRATOR TIPS & TRICKS The administrator phone (extension 221) functions as both a standard system phone and an administrator phone. This section describes features that can be programmed by the administrator phone only. Reference the following charts when entering information through the dialpad.

  • Page 23: Deleting System Speed Dial Names Or Numbers

    You will need to be logged in as the Voice Mail Administrator to perform this function. 1. Dial the voice processing system number 2500. 2. When you hear the Mitel voice prompts, press *. 3. Enter the mailbox number 199.

  • Page 24: Personal Speed Dials

    8. Press 3 to change the passcode. 9. System will prompt you to enter a new passcode, enter the user’s extension number and press #. 10. System will repeat your passcode entry, press # to save and hang up. 11. Advise the user that their passcode has been reset to their extension number and to change this when they log in.

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