Page 1 InnLine IP Voicemail INSTALLATION GUIDE...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
Contents Introduction ..........................vii Chapter 1 - Installation ....................... 1 Preinstallation information ....................... 2 Opening and verifying system components ................2 Inspecting and installing hardware ..................3 Connect peripherals ........................4 Programming InnLine IP ......................5 Adding general system information ..................6 Adding a system administrator ....................
Page 4 Report examples ........................58 Active Guest Report ......................59 Wake-up Call Report ......................60 Guest Mailbox Report ......................61 Group Distribution Lists Report ..................62 Mailbox Activity Report ....................63 Maid Status report ......................64 Staff Mailbox report ......................65 Port Usage report........................
Page 5 Distribution Lists ........................126 Group Distribution Lists......................127 Notifications – Special Message Notification ..............130 Special Message Notification programming example: ............ 133 Special Message Notification report .................. 134 Mailboxes ..........................135 Guest mailboxes ........................136 Service classes for guest mailboxes ..................138 Guest holding mailboxes .....................
Page 6 INNLINE IP Installation guide Introduction...
Page 7: Introduction
Introduction This guide explains how to install and configure the IN THIS GUIDE InnLine IP voice messaging system. The manual consists of the three chapters shown at left. Installing and configuring the InnLine IP system Turn to Chapter 1 to begin installing the hardware and configuring the software.
Page 8 viii INNLINE IP Installation guide Introduction...
Page 9: Chapter 1 - Installation
Installation If you’re a certified dealer or telephone technician, IN THIS CHAPTER you can use the instructions in this chapter to install the hardware of the InnLine IP voice messaging Preinstallation system. You’ll also set some hardware-related Inspecting and installing parameters in the system software.
Page 10: Preinstallation Information
Preinstallation information The InnLine IP voice mail system requires an operating environment that meets the following conditions: • The temperature is between 55 and 75 F, humidity non-condensing. • The UPS is connected to a 20-amp, two-outlet AC power source. •...
Page 11: Inspecting And Installing Hardware
Inspecting and installing hardware Before connecting InnLine IP to the phone system and electrical power, check its components. If all the components are present, you can install the system. INNLINE IP Installation guide Chapter 1: Installation...
Page 12: Connect Peripherals
Connect peripherals • Connect the UPS data cable to the top left USB port (the one next to the COM2 designation) on the back of the system. Connect the other end of the data cable to the UPS. • Connect the UPS to AC power. Turn on the UPS •...
Page 13: Programming Innline Ip
Button Programming InnLine IP Before you can use the InnLine IP voice mail system, you must configure it using the GUI (graphical user interface). You can use the mouse (preferred), the keyboard, or both to program the system. The following sections explain how. Note: Voice mail functions are available when you are programming the system.
Page 14: Adding General System Information
If you click the Configure System option from the Do menu, a list of options called the system tree appears on the left side of the window. The bar at the top of the window displays your location in the system tree, as shown in the previous illustration.
Page 15 2. Double-click the Installation Information icon and fill in details about the installation. The resulting window contains warranty and software release information. Enter the installer’s name and installation date in the fields at the bottom of the window. When you finish, click the OK button to close the window and return to the System options screen, as shown in the preceding illustration.
Page 16: Adding A System Administrator
4. Double-click the Dealer Information icon and fill in basic details about the dealer. Use the window that appears to enter basic information about the dealer, such as the address, phone and fax number, and contact information. The window is similar to the Site Information window shown in the preceding illustration.
Page 17 If you are adding an administrator to the system for the first time, you are informed that no administrators have been defined, and that password protection is disabled. Click OK to dismiss this message. 2. Double-click the New Administrator icon. The following window appears.
Page 18: Checking The Voice Ports
5. Click the Do button again and select the Sign-on option. Enter your user ID and password, and then click OK. If you enter a valid user ID and password, you are prompted to sign off when you finish. Click OK again. The user ID of the current administrator is shown at the bottom of the window, right of the InnLine “heartbeat.”...
Page 19: Setting The Mwi Dial-Strings (Certain Port Types Only)
This is typically the same number as programmed in the 1st Extension field. The Port Type field should display the method of integration your PBX will provide the system. If the method is incorrect, click the drop-down box and choose another port type from the resulting menu.
Page 20 2. In the MWI tab, enter the appropriate dial-strings in both the Indicator On and Indicator Off sections. In the Dial-string Prefix fields, enter the digits that need to be dialed before the extension. In the Dial-string Suffix fields, enter the digits that need to be dialed after the extension (rarely needed).
Page 21: Device Interface Serial Ports
Device interface serial ports InnLine IP comes standard with six physical RS-232 serial communication ports: • COM1 is a DB-9M connector that is part of the systems mother board, and may be used for miscellaneous serial interfaces. • COM2 is a DB-9M connector that is part of the systems mother board, and may be used for miscellaneous serial interfaces.
Page 22 screen, click Device Interfaces in the system tree, then double-click the icon that represents the interface. In the next window, choose different settings as needed. For more details on these settings, see Device interfaces in Chapter 3. To monitor an interface, click the Do button in the InnLine IP main screen and then click the Interface option.
Page 23: Chapter 2 - Mailboxes And Other Features
Mailboxes and other features In this chapter you’ll continue to configure the IN THIS CHAPTER InnLine IP system by setting up mailboxes and other useful features. Introduction to mailboxes You can set up mailboxes for guests, staff, the front Adding mailboxes desk, and administrators.
Page 24: Mailboxes: An Introduction
Mailboxes: an introduction This section introduces you to the various mailboxes and mailbox IDs you can use with the InnLine IP system. Guest mailbox This mailbox allows callers to leave messages for guests. When the mailbox is accessed directly, new messages will be played to the guest with a date/time stamp spoken before the message.
Page 25 Play Prompt Callers forwarded to this mailbox will be presented with a prompt mailbox recorded by the installer or property. You can also send the caller to another mailbox or mailbox ID after the prompt finishes, such as back to the Automated Attendant.
Page 26 Select Language This specialized mailbox allows the caller to choose another language. It mailbox may be used in conjunction with auto-attendant schemes. Question & This specialized mailbox can be configured to present pre-recorded Answer mailbox questions (up to 9) and record a response to each question. The responses are then combined into one message and delivered to a staff or front desk mailbox.
Page 27: Mailbox Ids
Mailbox IDs • GOODBYE. When this mailbox ID is used, such as with a key press from the Automated Attendant or a Menu mailbox, the caller hears the system say “Goodbye,” and then is disconnected from the system. • HANGUP. When this mailbox ID is used, the caller is disconnected from the system without warning.
Page 28: Adding Guest Mailboxes
Adding guest mailboxes Follow this procedure to add new guest mailboxes. Before entering mailboxes, it is a good idea to have a copy of the hotel’s room numbering plan. Adding mailboxes one at a time 1. Click the Do button of the InnLine IP main screen and then select Configure System.
Page 29 For most users, the extension is all the information you need to enter. For information on what the other fields control and how to set them, see Guest mailboxes in Chapter 3. 4. Press Enter or click OK to finish creating the mailbox. The guest mailbox you created is now displayed as an icon in the window (7101 in the illustration below).
Page 30: Adding Multiple Mailboxes
Adding multiple mailboxes Once you have created a mailbox, you can quickly create more using the Copy and Range Duplicate commands. To create a mailbox based on an existing mailbox: 1. Right-click on the mailbox you want to copy, and select the Copy command from the menu that appears.
Page 31: Deleting Mailboxes
2. Enter the starting number of the range of new mailboxes in the From Mailbox field. Use the Tab key to move to the Through Mailbox field, and enter the ending number of the range. If a second (or a third) extension exists for the guest rooms, choose the add offset ] to mailbox option, adding the appropriate offset value.
Page 32 2. Double-click the New Mailbox icon, as shown in the previous illustration. 3. In the next window that appears, enter the staff extension number, then press Enter or click OK. The following window appears. The extension number you entered appears in the Extension field.
Page 33: Adding Front Desk Mailboxes
The staff mailbox you created is now displayed as an icon in the window (1000 in the illustration below). You can continue to add staff mailboxes one at a time. If you need to add many staff mailboxes with similar settings, use the Copy or Range Duplicate options explained in the previous section.
Page 34: Adding Administration Mailboxes
Use this tab to control whether the front desk mailbox can reset a staff mailbox and reset a staff mailbox’s passcode for a new user. Choose whether to enable or disable these controls, and click OK. The front desk mailbox you created is now displayed as an icon in the window (2000 in the illustration below).
Page 35 1. Click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click Administration in the system tree. 2. Double-click the New Mailbox icon, as shown in the previous illustration. 3. In the next window that appears, enter the desired mailbox number, then press Enter or click OK.
Page 36: Checking Your Maximum Mailbox Number Size
Checking your maximum mailbox number size The maximum mailbox number size refers to the largest mailbox you may have programmed in the system. If the number is larger than necessary, system prompting when indirectly logging into mailboxes is delayed slightly. If the number is smaller than necessary, the system will be unable to detect mailboxes assigned higher numbers.
Page 37: Defining The Guest Services Class
Defining the guest services class The guest services class controls which prompting and options will be available to the guest mailboxes that belong to it. The following features are controlled by guest service classes: • AGS menus • Tutorials • Tutorial introduction and conclusion prompts •...
Page 38 The following window appears. 3. Enter settings in the window as needed. Change the Service Class Name if needed. Note that the Custom Prompts and Automatic Messages fields are blank. If left blank, the system default prompts will be used. Either re-enter the prompt letters entered in the Default service class (which you can view by clicking the Default icon shown above), or enter new letters and record your own prompts.
Page 39 The Guest Mailbox window appears. 6. Click the Service Class menu at the bottom of the window and choose the service class you just created. If you did not create a service class, leave the setting at Default. 7. Press Enter or click OK to save the change. Note: If you use the Range Duplicate command with this mailbox, the duplicated mailboxes will be assigned to the same service class.
Page 40: Prompt Administration
Prompt administration Prompts are voice recordings used by the system. InnLine IP allows some prompts to be customized by the installer or the end user. There are two ways to administer prompts in the system: • Using the InnLine IP’s GUI (graphical user interface) •...
Page 41 4. Click the Dial button to display the following window. 5. Enter the extension or telephone number you want the system to call. By default, the last voice port is used to dial out, but you can enter a new Voice port number or change it by clicking the up and down arrows.
Page 42: Creating A "Record Prompt" Mailbox For Prompts
You can type the script of your recording in the Script field. This field is for informational purposes only; it is not required for recording. 7. When you click the Record button, the system will provide you with a tone to start the recording process.
Page 43 2. Double-click the New Mailbox icon, as shown in the following illustration. 3. Select the Record Prompt option in the list and then press Enter or click OK. 4. Enter the mailbox ID in the next window and click OK. The following window appears.
Page 44 5. Enter GWAKEUP1 in the Prompt to Re-record field (entering a new name will preserve the original), then enter a passcode to protect and allow access to this mailbox. Click OK when you finish. The Next Mailbox field is optional. •...
Page 45: Translations
Translations Whenever a call is forwarded or comes directly from an extension to the voicemail system, the PBX communicates the extension number to the InnLine IP application, which interprets it as the mailbox number to use for that call. To associate a PBX extension number with a mailbox of a different number, you will need to add a translation.
Page 46: Adding Multiple Translations
5. In the next window, enter the extension number you want to translate, followed by the mailbox to which you’re translating. 6. Press Enter or click OK to finish adding the translation. Adding multiple translations 1. Open the Port Type window and click the Translations tab, as explained in the previous section.
Page 47: Deleting Translations
4. Add a numeric offset to determine the mailbox number from the extension. The numeric offset is the difference between the mailbox and extension numbers. If the mailbox you’re translating to is lower in value than the extension range, enter a negative number. 5.
Page 48 available guest service functions and assigning them to buttons on the menu. A guest accesses this menu by pressing the Star (*) key during message review. The following section explains how to set up an automated guest service (AGS) menu. For an explanation of each guest service, see Guest services menus in Chapter 3.
Page 49 3. Add services to the menu using the following options: • Drag a guest service from the list on the right side over an <Empty> listing in the Guest Services menu, and release the mouse. • Double-click an <Empty> listing in the Guest Services menu and choose the guest service from the list in the next window.
Page 50 The [Connect To Phone Number] guest service requires additional programming. Double-clicking on this service, once assigned to the Guest Services menu, will make the following window appear. If the phone number to which you’re connecting is a restaurant, for example, you should record Open and Closed prompts.
Page 51: Automated Attendants
advertise that it is presently closed, and state the times that the establishment is open. Using this configuration requires that you record a new Main Menu prompt (such as AGS1), since the system doesn’t know how to advertise number 5 of the menu.
Page 52: Automated Attendant Example
If you want individual key press options in the automated attendant menu, enter valid mailboxes or mailbox IDs in the Key Mailbox fields. The auto attendant’s Greeting prompt is customized by Innovation to include the hotel’s name before shipping. You may want Innovation to further customize the prompts, based on the menu options you want.
Page 53 You will need to record these prompts if they haven’t been pre-loaded by Connected Guests. In the Greeting Prompt field, the file recording AAGRTD is referenced, as shown in the previous illustration. You can record over this file, but it’s a good practice to enter a new file name in the field.
Page 54 The next step is to create mailboxes for directions, reservations, and sales. You will create the Directions mailbox first. In this example, you will identify mailboxes in the Key Mailbox fields with alphabetical characters as opposed to numeric ones. Using alphabetical characters to identify mailboxes gives the installer or system administrator a better idea of each Key Mailbox’s function at first glance.
Page 55 The Key 1 Mailbox is referencing DIRECTIONS. Since you want to give the caller directions to the hotel from two locations (from downtown or the airport), you will create a Menu mailbox. 2. Click the Menu option in the Select New Mailbox Type window and then click OK.
Page 56 6. Next, reference the mailboxes in the three selections just advertised. Again, use alphabetical characters to identify the mailboxes. • Enter AIRPORT in the Key 1 Mailbox field and DOWNTOWN in the Key 2 Mailbox field. • Enter DIRECTIONS in the Key * Mailbox field. This is how you can repeat the Menu prompt to the caller.
Page 57 7. Click OK to close the Menu Mailbox window. The system displays warnings because the AIRPORT and DOWNTOWN mailboxes don’t exist. Click OK to dismiss each warning. The next step is to create the AIRPORT and DOWNTOWN mailboxes. To create the AIRPORT and DOWNTOWN mailboxes: 1.
Page 58: Innconnect
6. Follow the immediately preceding steps (1-5) to create a Play Prompt mailbox for DOWNTOWN. This mailbox is referenced in the Key 2 Mailbox field of the Menu Mailbox window. Back in the Attendant 1 screen, the Key 2 Mailbox references RESERVATIONS. If the caller presses 2, you want to transfer them to a reservations answer point.
Page 59: Step 1: Review And Adjust The Call Forward Settings For Guests And Staff
Step 1: Review and adjust the Call Forward settings for guests and staff Adjust the following settings as needed for your installation. Most InnConnect applications work well using the system’s default settings. The following table explains the Call Forward settings for staff and guests. Parameters Description Default...
Page 60: Step 2: Add A Guest Service Menu Option For Innconnect
Parameters Description Default Record Caller Name These prompts ask callers to record their SCFNAME Prompt name for screening purposes (“At the GCFNAME tone record your name so I may say who is calling”). Screening Name Amount of time that callers can record 3000ms Record Period their name during screening.
Page 61: Step 3 (Optional): Make Innconnect Part Of The Guest Tutorial
Step 3 (optional): Make InnConnect part of the guest tutorial If you’re using a tutorial for guests, you may want InnConnect as one item to be offered. This will offer guests prompts to set up call forwarding for their mailbox the first time they access voice mail.
Page 62: Step 5: Configure Ports To Perform Outdial Function For This Feature
2. Double-click a staff mailbox and check the Missed Forward Notification box in the General tab. The Missed Forward Notification feature is automatically on for guests by default. When this box is checked, the system will send this mailbox a message in the event a forwarded call was missed.
Page 63: Step 6: Add And Configure The Smdr Filter Interface
On an 8-port system (which is the minimum port size for this feature), we recommend that you configure port 7 for call forwarding outdial functions. 1. In the system tree, click Voice Ports, then double-click the port icon you want to configure for outdial functions.
Page 64: Reports
Reports InnLine IP’s reports can be generated on demand from a front desk mailbox or via the software’s user interface. In addition, reports can also be generated automatically at the same time each day. They are typically sent to a fax machine, although the system can be configured to send them to a printer.
Page 65 If the fax machine you want to send reports to is connected to a PBX station, simply enter the station number in the Reports are faxed to field, without the “9.” INNLINE IP Installation guide Chapter 2: Mailboxes & other features...
Page 66: Programming Reports To Generate Automatically
Programming reports to generate automatically 1. If you want reports to be generated automatically, click the Add button in the Report Settings window, which is shown in the previous illustration. The following window appears. 2. Click the Report to Print box and select a report from the menu that appears. 3.
Page 67: Active Guest Report
• Auto-attendants Hourly Report • Auto-attendants Daily Report • Auto-attendants Monthly Report • Call Forward Usage Report • System Activity Report • In-bound Call ID Report • DAPI Message Report This section shows examples of each report. Active Guest Report The Active Guest Report lists all active guest mailboxes.
Page 68: Wake-Up Call Report
Wake-up Call Report The Wake-up Call Report lists activity regarding configuration and processing of wake-up calls for the last 24 hours. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * W A K E - U P C A L L R E P O R T...
Page 69: Guest Mailbox Report
Guest Mailbox Report The Guest Mailbox report lists all guest mailboxes that are available. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * G U E S T M A I L B O X R E P O R T...
Page 70: Group Distribution Lists Report
Group Distribution Lists Report The Group Distribution lists report shows all group lists that have been created, and if a leader has been assigned to that group. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * G R O U P D I S T R I B U T I O N L I S T S...
Page 71: Mailbox Activity Report
Mailbox Activity Report The Mailbox Activity report lists all activity for a specific mailbox over a 24-hour period. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * M A I L B O X A C T I V I T Y R E P O R T...
Page 72: Maid Status Report
Maid Status report The Maid Status report lists activity regarding the entry of guest room status codes by maids and inspectors. These codes indicate the condition of the guest rooms. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * M A I D S T A T U S R E P O R T...
Page 73: Staff Mailbox Report
Staff Mailbox report The Staff Mailbox report lists all available staff mailboxes. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * S T A F F M A I L B O X R E P O R T...
Page 74: Port Usage Report
Port Usage report The Port Usage report lists statistics for the usage of each port in the voice mail system, including inbound and outbound calls, and hourly call volume. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * P O R T U S A G E R E P O R T...
Page 75 7 - D A Y H O U R L Y C A L L V O L U M E C H A R T +----------------+----------------+----------------+----------------+ 12AM| 05/11 3AM| 6AM| |#### |############################################# 9AM|################################## |############################## |############################################# 12PM|############################################### |################################################# | |########################################## 3PM|######################################### |############################# |################################ |...
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Page 78: System Activity Report
System Activity report The System Activity report lists all activity for the voice mail system on the specified date. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * S Y S T E M A C T I V I T Y R E P O R T...
Page 79: Call Identification Report
Call Identification report The Call Identification report lists all inbound calls for the specified date. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * C A L L I D E N T I F I C A T I O N R E P O R T...
Page 80 05/16 07:23:13 DIRECT 2714 05/16 07:23:24 COVER NO ANSWER 317 1602 05/16 07:25:08 DIRECT 05/16 07:27:26 COVER NO ANSWER 6514296538 398 05/16 07:28:32 OTHER 05/16 07:30:36 COVER NO ANSWER 6082528000 336 05/16 07:37:43 DIRECT 05/16 07:40:07 COVER NO ANSWER 6128237100 389 05/16 07:43:44 DIRECT 05/16 07:47:24 COVER NO ANSWER 322 05/16 07:57:34 COVER NO ANSWER...
Page 81: Dapi Message Report
DAPI Message report The DAPI Message report lists all interface driver messages sent and received by the voice mail system, which can help in diagnosing problems. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * D A P I M E S S A G E R E P O R T...
Page 82: Staff Email Address Report
Staff Email Address report The Staff Email address report shows which staff mailboxes are setup to have voice messages forwarded to an email address. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * S T A F F E M A I L A D D R E S S...
Page 83: Auto-Attendant Reporting (Hourly, Daily & Monthly)
Auto-attendant reporting (Hourly, Daily & Monthly) The Auto-attendants report shows button press activity for any active auto- attendants on the system. Three separate reports (Hourly, Daily & Monthly) are available. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * InnLine IP Voice Mail System A U T O - A T T E N D A N T S A C T I V I T Y...
Page 84 Daily report example: D A I L Y A U T O - A T T E N D A N T S A C T I V I T Y Activity from 05/17/2018 00:00:00 to 05/17/2018 23:59:59 ======================================================== Total Auto-attendant and/or Menu Selection Option Selected ====================================================================...
Page 85 AA1Day [1]·························································· AA1Day [4]·························································· Activity from 05/07/2018 12:00:00 to 05/07/2018 12:59:59 ======================================================== Total Auto-attendant and/or Menu Selection Option Selected ==================================================================== ======== AA1Day [0]·························································· AA1Day [1]·························································· AA1Day [4]·························································· Activity from 05/07/2018 13:00:00 to 05/07/2018 13:59:59 ======================================================== Total Auto-attendant and/or Menu Selection Option Selected ==================================================================== ========...
Page 86 Activity from 05/07/2018 17:00:00 to 05/07/2018 17:59:59 ======================================================== Total Auto-attendant and/or Menu Selection Option Selected ==================================================================== ======== AA1Day [0]·························································· AA1Day [1]·························································· AA1Day [2]·························································· AA1Day [3]·························································· AA1Day [4]·························································· Activity from 05/07/2018 18:00:00 to 05/07/2018 18:59:59 ======================================================== Total Auto-attendant and/or Menu Selection Option Selected ==================================================================== ========...
Page 87 Activity from 05/07/2018 23:00:00 to 05/07/2018 23:59:59 ======================================================== Total Auto-attendant and/or Menu Selection Option Selected ==================================================================== ======== AA1Day [1]·························································· AA1Day [4]·························································· Activity from 05/07/2018 8:00:00 to 05/07/2018 8:59:59 ======================================================== Total Auto-attendant and/or Menu Selection Option Selected ==================================================================== ======== AA1Day [0]·························································· Summary -------------------------------------------------- Total Selected Options ....
Page 88: Did You Remember To
Did you remember to? The following checklist summarizes the important procedures described in Chapters 1 and 2. Use the checklist to make sure you have installed the InnLine IP system properly. If you have questions about any part of the installation, call Innovation at the number shown on the back of this guide.
Page 89: Chapter 3 - Reference
Reference IN THIS CHAPTER System housekeeping, The previous two chapters covered the procedures system backup, system you need to perform for a typical installation of the languages, atomic clock & InnLine IP system. This chapter is a reference that service log explains every system option, in case you need to set additional parameters to customize your application.
Page 90: System Housekeeping
System housekeeping Use this option to set a regular time for system maintenance and determine when messages are deleted from the system. To edit the system housekeeping options, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, double-click the System Housekeeping icon.
Page 91: System Backup
Parameter Description Range Default Guest Holding The maximum number of days to keep 1 to 99 days 3 days Mailbox Life guest holding (checked out or cleared) mailboxes before permanent removal. Maximum The maximum number of days to keep 1 to 999 31 days Guest Group Guest Service Classes that were...
Page 92: System Languages
You can edit the following parameters in the System Back-ups window. Parameter Description Daily By default, the system is backed up daily to the USB storage drive. To Back-ups disable a daily backup, click the check box next to a day. To back up to a different location, click the ellipsis (…) next to the directory field and select a new path in the window that appears.
Page 93: System Atomic Clock
System atomic clock This option allows InnLine IP to call the Naval Observatory Atomic Clock and synchronize its time with the atomic clocks official time. To edit the system atomic clock options, click the Do button of the InnLine IP main screen and then select Configure System.
Page 94: System Service Log
System service log Use this window to keep track of any programming changes that have been made to the system. To edit the service log, click the Do button in the InnLine IP main screen, select Configure System, and then double-click the Service Log icon.
Page 95: Snmp Alerts
SNMP alerts This feature enables a COM port to feed various warnings and error notifications to a Teltronics Site Event Buffer (SEB) or a similar device. This site event buffer, in turn, makes the SNMP notification. To use the feature, click the Do button of the InnLine IP main screen, select Configure System, and then double-click the SNMP Alerts icon.
Page 96: Email Settings
Email Settings This feature allows you to configure the voicemail system to for the emailing of staff voice messages and reports. To configure the settings, click the Do button of the InnLine IP main screen, select Configure System, and then double click the Email Settings icon.
Page 97: Voice Ports
Parameter Description Range Default Password Password (if using authentication only) Mail Parameter Description Range Default From address Email address that is sending the emails Voice ports This feature allows you to define each port in the voice mail system. To edit voice port options, click the Do button of the InnLine IP main screen and then select Configure System.
Page 98 You can edit the following parameters in the Port window. Parameter Description Range Default Port The extension number assigned to this port. Extension Disable Checking this box disables the voice port. The Telephone Port Activity screen will show this line as “Disabled.” Note that the actual extension may not be “busied”...
Page 99: Voice Port Types
Voice port types To edit the system’s voice port types, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click Port Types in the system tree. The screen shows supported PBX integration modes. Each port type is represented by a “modular plug”...
Page 100 General tab Parameter Description Range Default Port Type Name Change the name of the selected port type, if necessary. Call ID tab (Avaya IP Office port type only) Parameter Description Range Default Hunt Group DN Enter the lead hunt number Dialing tab Parameter Description...
Page 101: Device Interfaces
Parameter Description Range Default Silence This setting specifies the period to trim from 0ms to Termination the end of a silence-terminated recording. 20000ms Message Trim This value must be less than the Detection Duration Duration value. Translations tab Use this tab in the Voice Port Types window to add any extension to mailbox translations.
Page 102 The window is divided into five tabs. You can edit fields in the last three tabs, as shown in the table. To change tabs, click a different tab at the top of the window. Information tab Click this tab to see the interface name, description, class, version number, and release date of the interface driver.
Page 103: Associated Tenant
Other Settings tab Parameter Description Range Associated The tenant with which the interface is associated. Valid Tenant tenants Parameters The general parameters for the interface. Always check the Valid Notes tab to see if any parameters are associated with the paramet interface and how to use them.
Page 104: Administrators
Administrators For information on adding an administrator to the InnLine IP system, see Adding a system administrator in Chapter 1. Tenants If necessary, you can edit information about tenants. To begin, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click Tenants in the system tree.
Page 105 Configure System. In the next screen, click the name of the tenant you want to edit in the system tree (for example, Tenant 1). Next, double-click the General icon, as shown at left. The following window appears. You can edit the following parameters in the window. Parameter Description Range...
Page 106 Parameter Description Range Default Maximum This field shows how many times the system 0-99 Passcode will allow an incorrect passcode to be entered Attempts before playing the system prompt “Were sorry you’re having trouble, please try again later,” and disconnecting. Maximum This field shows how many times the system 0-99...
Page 107 Parameter Description Range Default Edit button By default, callers dialing zero are transferred to the mailbox shown in the Day Operator field. To set a schedule, click the Edit button and then click Add. In the next window, for any day of the week or any specific date, you can set the schedule to always use the day operator or the night operator, or to use the day operator during a...
Page 108 Parameter Description Range Default Other The message to use when the staff member None SUNA No-name has not recorded their name or a personalized Prompt greeting. The default value, SUNA, means “The person you are trying to reach is not available right now.”...
Page 109 Parameter Description Range Default Operator This option prompts and allows a forwarded None Checked Transfer caller to dial zero before and after leaving a Leave Guest message for a guest mailbox. If the box is not Message checked, this prompt is turned off and the function is disabled.
Page 110 Parameter Description Range Default Leave Staff If you check this box, a system prompt None Message providing instructions on how to transfer to checked Speak Enter another extension will be offered, after the Mailbox staff member's unavailable greeting is played. If the box is not checked, this prompt is disabled.
Page 111 Parameter Description Range Default Leave Guest If you check this box, a system prompt None Checked Message providing instructions on how to transfer to Speak the operator will be offered, after the guest's Operator unavailable greeting is played. If the box is not checked, this prompt is disabled.
Page 112 Parameter Description Range Default Allow Guest This feature allows a guest’s mailbox to be None Checked Recheck-ins fully restored in case of accidental check-out. If the guest is checked out and then checked back in within 24 hours, the system will restore the Guest Holding mailbox associated with the previous guest.
Page 113: Staff Tutorial
Staff tutorial Staff members logging into a new voicemail box for the first time are offered a tutorial which helps them set up various aspects of their mailbox, such as choosing a passcode, recording their name, and recording a personalized greeting.
Page 114: Property Management
Property management To edit tenant property management settings, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click the name of the tenant you want to edit in the system tree (for example, Tenant 1). Next, double-click the Property Management icon, as shown at left.
Page 115: Wake-Up Calls
Parameter Description Default Message Indicator Check this box to enable message indicator updates on Checked Update on Update PMS update requests. Request Message Count Check this box to enable message count updates on PMS Checked Update on Update update requests. Request Message Count When a text message is received, InnLine IP will transmit a...
Page 116 The Wake-up Call Settings window is divided into three tabs, as shown in the following table. To change tabs, click a different tab at the top of the window. You can edit the following parameters: General tab Parameter Description Range Default First Call This setting controls how many minutes in...
Page 117 Parameter Description Range Default Re-occurring? When this box is checked, users can Checked program their wake-up call to repeat daily. Staff When this box is checked, staff mailboxes mailboxes? can set wake-up calls for themselves if staff checked members press the pound (#) key at the main menu.
Page 118: Dialing Directory
Dialing directory To edit dialing directory settings, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click the name of the tenant you want to edit in the system tree (for example, Tenant 1). Next, double-click the Dialing Directory icon, as shown at left.
Page 119: Reports
Reports You can print several reports using the InnLine IP voice mail system. For more information, see Reports in Chapter 2. To edit report settings, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click the name of the tenant you want to edit in the system tree (for example, Tenant 1).
Page 120: Guest Messaging
Delivery Methods Tab Description Range Default The number that will be called to A valid fax number send reports to the fax. Email The email addresses that will Valid email receive the report addresses Printer These setting control what device Valid print devices0 reports are printed to.
Page 121 You can edit the following parameters in the window. Parameter Description Range Default Comfort This setting controls the number of days 1 to 99 days 1 day Message Delay after check-in that the comfort message is delivered. Comfort This setting controls the time of day that HH:MM:SS 11:00:00 Message Time...
Page 122: Guest Transfers
Guest transfers To edit guest transfer settings, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click the name of the tenant you want to edit in the system tree (for example, Tenant 1). Next, double-click the Guest Transfers icon, as shown at left.
Page 123: Dialing Security
Parameter Description Default Transfer If transfers to guests are allowed, you can select the Require Do not Security entry… setting to add an extra level of security. The caller will be asked to enter the first three letters of the guest’s last name after transfer entering the guest’s extension.
Page 124: Staff Mailbox Reset
Staff mailbox reset This option allows you to customize how staff mailbox resets are handled. To use this option, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click the name of the tenant you want to edit in the system tree (for example, Tenant 1).
Page 125 Announce Use this option to add announcement prompts to be played before the following events: • Automated attendant greeting prompt: When set, an additional announcement is played before any greeting prompts in attendants AA1 through AA9. • At Staff mailbox login: When set, an additional announcement is played for all staff mailboxes.
Page 126 Parameter Description Staff Mailbox Enter the mailbox number of the staff member for whom you want to program an individual announcement. Announcement Click the icon to the right of the field and enter the announcement to be played to the staff member at the time of mailbox log-in. Click this button to display which Announcement is currently programmed for a Staff Mailbox.
Page 127: Automated Attendants
Automated attendants InnLine IP can provide up to nine automated attendants, each with its own day and night schedule. A simple, automated attendant example is described in Chapter 2. To edit automated attendant settings, click the Do button of the InnLine IP main screen and then select Configure System.
Page 128 The Automated Attendant window has four tabs: • Menu Schedule tab. By default, the automated attendant is set to use the Day menu settings. To revise the schedule, click the Menu Schedule tab and then click the Add button. In the next window, for any day of the week or any particular date, you can set the automated attendant to always use the day menu, always use the night menu, or to use the day menu during a period you specify.
Page 129: Guest Services Menus
Parameter Description Range Default Menu Prompt The attendant menu recording. By default, the Valid AAMENUD message is AAMENUD or AAMENUN (”If you recordings know the extension of the person with whom AAMENUN you wish to speak, enter it now. To speak with an operator, press 0 or stay on the line”).
Page 130 The following window appears. You can edit the following parameters in the window. Items displayed in [brackets] require a Main Menu prompt to be recorded, as explained in Chapter 2. Parameter Description Return to Voice This feature allows a guest to go back to voice mail (message Mail review) after accessing the Guest Services menu.
Page 131: Guest Tutorials
Parameter Description Locate Party This feature allows a guest to locate another person (party) using the guest directory. Take Tutorial This feature allows a guest to take the voice mail setup tutorial. Tutorial setup options are defined in the next section, Guest tutorials.
Page 132 The following window appears. You can edit the following parameters in the window. Parameter Description Default Offer this guest This field controls the maximum number of times to offer tutorial XX this tutorial to guests. You can enter any 1- or 2-digit time(s) number.
Page 133 Parameter Description Default Set Directory If you check this box, guests will be offered a chance to Not checked Inclusion remove or keep themselves in the guest directory. Phone Number This feature is for InnLine IP installations using GPNINTRO Activation PrivateLine.
Page 134: Distribution Lists
Distribution Lists If you want to send the same message to a list of mailboxes, you can set up a distribution list. To develop and edit system distribution lists, click the Do button of the InnLine IP main screen and then select Configure System. In the next screen, click Distribution Lists in the system tree.
Page 135: Group Distribution Lists
Group Distribution Lists The Group Distribution Lists feature allows guest mailboxes to be part of a distribution list, either automatically from the PMS , or created manually using the GUI or a front desk mailbox. A designated leader of the group can then send a voice message to all members within the group.
Page 136 All checked-in guest mailboxes will be automatically populated in the Available Mailboxes column. Use the Add>> button to create the group list members, adding them to the Mailboxes in Distribution List area. The example below shows 4 guest mailboxes in Group List 0 (0000): All that is needed now is a Group Leader.
Page 137 You may rename the description of the list, but not the group number. Click OK to create Group 0000. The list will be represented by the icon shown: Group Lists created from a Front Desk Mailbox If the property does not have a PMS that provides guest group information to InnLine IP, then lists can be manually created using a front desk mailbox.
Page 138: Notifications - Special Message Notification
Notifications – Special Message Notification Special Message Notification provides the ability to call or page an individual when a message is left for a staff or front desk mailbox. The system will escalate this notification to another person, if the message has not been retrieved. A “call list”...
Page 139 You can edit the following parameters in the window. Parameter Description Default Special Message Text description for the Special Message Notification list Description being created. This description is shown on the “Monitor: All Activity” portion of the main screen when notification is occurring.
Page 140 Parameter Description Default Pause Used only for pager notification. After dialing the pager 10 seconds service, this is the number of seconds the system will wait before sending the pager message string. Message String Used only for pager notification. This is the numeric message that is sent to the paging service.
Page 141: Special Message Notification Programming Example
Special Message Notification programming example: The owner of staff mailbox 400 wants to be notified first at home if he has a new message over the weekend. If he does not answer his home phone after several attempts, he wants the system to call his cell phone, several times. If he does not answer his cell phone, he wants the system to finally page him.
Page 142: Special Message Notification Report
Special Message Notification report The Special Message Notification report lists all attempts at notifying members of the call list * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * S P E C I A L M E S S A G E N O T I F I C A T I O N...
Page 143: Mailboxes
Mailboxes You can add various types of mailboxes to the system for guests, front-desk employees, and other users. For directions on setting up mailboxes, see Chapter 2. The Mailboxes area of the system tree controls various mailbox utilities. To reach this area, click the Do button of the InnLine IP main screen, select Configure System, and then click Mailboxes in the system tree.
Page 144: Guest Mailboxes
Test Email. Use this utility allows you to send a test message to a valid email address. You must complete the systems Email Settings setup first before using this utility. Guest mailboxes Use this feature to create, edit, and view guest mailboxes. To reach this area, click the Do button of the InnLine IP main screen and then select Configure System.
Page 145 General tab Parameter Description Extension #1 The primary telephone extension associated with this mailbox (message lamp extension). Passcode If a number is displayed in this field, it represents the passcode used to access this mailbox. This number may have been chosen by the guest during the initial tutorial setup, or through guest services.
Page 146: Service Classes For Guest Mailboxes
Greeting tab Parameter Description Active This field displays and controls which unavailable greeting is Greeting presented to forwarded callers. You can select a custom greeting or the default greeting. Greeting The recorded greeting of the guest associated with this mailbox. Recording A number from 30000 to 39999 represents a recorded greeting.
Page 147 General tab Parameter Description Range Default Tutorial The opening message played to guests when the Check to use Introduction tutorial is taken. The default selection is GTUTBEG the prompt at checked (“Welcome to InnLine, your in-room messaging right; uncheck service. Whenever you are not able to answer your to not play a in-room phone, InnLine Voice Mail will be there to prompt.
Page 148 Parameter Description Range Default Wake-up The message played when a wake-up call is issued. Check for Checked Message The default selection is GWAKEUP (“This is your custom wake-up call. Thank you for staying with us”). prompt; uncheck to use default. Day Operator The mailbox to be used as the Day Operator for this Valid...
Page 149 Parameter Description Range Default Hang-up If you check this box, the system will enable Checked or Auto-saves automatic saving of the first new message after the Not checked checked First Message guest hangs up. Missed If using the InnConnect feature, the system will send Checked or Checked Forwarded...
Page 150: Guest Holding Mailboxes
Phone Numbers tab The features shown here are for InnLine IP installations using PrivateLine. See PrivateLine in Chapter 4 for PrivateLine feature descriptions. Guest holding mailboxes Use this feature to view mailboxes of previous guests who had new or saved messages at check-out time.
Page 151: Staff Mailboxes
Staff mailboxes This option allows you to create and edit staff mailbox settings. To reach this option, click the Do button of the InnLine IP main screen and select Configure System. In the next screen, click Staff under Mailboxes in the system tree. •...
Page 152 General tab Parameter Description Extension The telephone extension associated with this mailbox. Passcode The passcode used to log in to this mailbox. The default passcode is 9876. Staff Name The mailbox user’s last name. Used for informational and staff directory purposes. Department The department to which this mailbox belongs.
Page 153 Parameter Description Operator The mailbox to use as a personal operator. If the field is blank, the tenant’s Day or Night Operator is used for all callers who press zero during the mailbox’s unavailable greeting. You can use any valid mailbox as a personal operator. By default, the field is blank. Auto-forward Use this field to control where to automatically forward new messages.
Page 154 Parameter Description Auto-play New If you check this box, the mailbox user will not have to press 1 to Messages review new messages. New messages will be played automatically. By default, the field is checked. Auto-save on If you check this box, the system will automatically change your Hang Up new message to a saved message if you hang up while the message is playing.
Page 155 Parameter Description Disable If you check this box, the mailbox cannot define or use previously Greeting Menu defined greeting keys. By default the field is not checked. Disable Guest If you check this box, the mailbox cannot browse the guest group Group Sending directory or send a message to a PMS defined guest group.
Page 156 Menu tab Parameter Description Allow Call If this box is checked, calls can be transferred via the staff mailbox’s Transfers greeting menu. Allow Long If this box is checked, long-distance calls can be transferred via the Distance staff mailbox’s greeting menu. Any number of more than seven digits is treated as long distance.
Page 157 Notify 1, Notify 2, and Notify 3 tabs Parameter Description Range Default Enabled If you check this box, this message notification schedule is activated. checked Notification The type of message notification to use for Call or Call Type this schedule. Pager Phone The telephone number to call or page for this...
Page 158 Lists tab This area controls “personal” distribution list setup. The eight personal distribution lists are labeled *1 through *8, as opposed to **1 through **8 for “system” distribution lists. Otherwise, the two types of lists are very similar. For more details, see the Distribution lists section earlier in this chapter.
Page 159 To enter an email address, check the box “Enabled” at the top of the form. This will allow you to click on the form. Then, right click any cell in the form and choose “Add Email Address”. The following form appears: Enter a description (such as Dave’s work) and the complete email address.
Page 160: Front Desk Mailboxes
From within the voicemail application, you can send a test email. To reach this option, click the Do button and then select Configure System. In the next screen, highlight Mailboxes in the system tree. • Double-click the Test Email icon. In the next window, enter a valid email address, and change (if so desired) the text in the Subject field, and the text in the body of the form.
Page 161 A window appears and offers options for Front Desk mailboxes. These options are identical to those for setting up staff mailboxes (as explained in the previous section), except that Front Desk mailboxes have an additional tab. The options in the additional tab, Front Desk, are explained in the following table. Front Desk tab Parameter Description...
Page 162: Administration Mailboxes
Administration mailboxes Use this option to create, edit, or view administration mailboxes. This mailbox allows you to add, edit, remove, or reset guest, staff, or front desk mailboxes. For details on performing these tasks, see the administrator user guide. To reach the administration mailbox option, click the Do button in the InnLine IP main screen and then select Configure System.
Page 163: Other Mailboxes
Other mailboxes This option allows you to create, edit, or view the following mailboxes: • AGS Function. Use this mailbox for direct access to a specific guest services function, as defined in the AGS speed-dial menu. This mailbox is only used with PBX integrations that provide calling and called-party identification on forwarded or covered calls.
Page 164 To reach the Other mailboxes option, click the Do button in the InnLine IP main screen and then select Configure System. In the next screen, click Other under Mailboxes in the system tree. Double-click the New Mailbox icon to see the list of mailbox options shown above.
Page 165: Question & Answer Mailbox
Question & Answer mailbox This mailbox presents questions to a caller (up to 9) and records a response to each question. All responses are then combined into one message, and delivered to a staff, front desk mailbox or a system distribution list. To reach the Question &...
Page 166 Parameter Description Introduction Prompt that is played to the caller before the first question is Prompt executed. If this field remains blank, then nothing will be played to the caller. Question X Question prompts that are played to the caller. After each prompt, Prompt the system will go into record mode.
Page 167 Quest1 Please speak which hotel this call is regarding?  Hotel Claritin Downtown Chicago # Quest2 Now say your name, title and employer’s name.   David Smith, GM, Hotel Claritin Quest3 What is the call back number at which you can now be reached, including area code? ...
Page 168 Q&A mailbox characteristics: • Questions are skipped if its Question Prompt is blank or the given prompt file does not exist. • The system will move on to the next question if a key is pressed during the Response Collection step, or after system time out. •...
Page 169: Chapter 4 Add-On Features
Add-on features IN THIS CHAPTER The add-on features described in this chapter are UniKey activated items. PrivateLine When the add-on features are enabled, fields that Wake-up off-loading were shaded become accessible. Additional icons, guest services options, and new reporting options are displayed.
Page 170: Privateline
PrivateLine PrivateLine gives a hotel the ability to assign guests a DID (direct inward dial) telephone number during their stay. In the past, DID numbers were always fixed or “hard wired” to the same guest room extensions. This made DID numbers for hotel guests impractical, since the possibility existed that the next guest would receive the previous guest’s phone calls.
Page 171: Step 2: Add A Did Phone Number For A Guest
If the Device Settings button on this screen is active (not shaded), then further configuration is required for the selected Mode/External Device. Refer to the PrivateLine PBX installation guide for Device Setting configuration. The options in the PrivateLine Settings window are explained in more detail in the following table.
Page 172: Step 3: Test The Did Phone Number Routing
2. Click Add. Because you are only adding one DID number at this point, leave the Single Phone Number option selected and click Next. 3. Enter the complete DID phone number. In the next field, “and its associated ID Number”, enter the DNIS digits sent by the DID provider. Leave the “Assign to:”...
Page 173: Step 5: Add Did Phone Numbers That Staff Members Will Use
2. Add the remaining DID phone numbers that guests will use by clicking Add and using the Range of Phone Numbers function. When you add a block of phone numbers, the ID numeric offset field can stay at 0 if the DNIS digit number match the last four digits of the DID phone number. As an example of when you would set the ID numeric offset field to a value other than 0, suppose that the DID phone number 608-798-5102 yields DNIS digits of 102.
Page 174: Guest/Other Phone Number Function Buttons
Guest/Other Phone Number function buttons The following options are available in the Guest Phone Numbers and Other Phone Numbers sections of the Tenants tree. • Use the Add button to add a single number or range of DID phone numbers. •...
Page 175 The options in the Phone Numbers tab of the Service Class window are explained in more detail in the following table. Parameter Description Default Automatically assign Controls automatic assignment of DID phone Checked phone numbers at numbers. When InnLine receives a check-in, check-in phone number(s) will be automatically assigned when checked.
Page 176: Step 7: Adjust The Phone # Card Printing Information
Auto-print X phone Controls the number of DID phone number number cards at cards printed at check-in. Up to five cards Checked check-in may be printed. Step 7: Adjust the phone # card printing information This step controls certain aspects of the text that is printed to the DID phone number card.
Page 177: Step 8: Connecting The Dymo Printer Server & Dymo Labelwriter 450 Devices
Card stock (White non-adhesive 30374 is recommended) may be customized with the properties logo at the top. Contact your Connected Guests sales representative for more information. Step 8: Connecting the Dymo Printer Server & Dymo LabelWriter 450 devices. The DID card printer software is preloaded and is set to automatically run. Another program, called the Telephone Number Card Print Server, will be minimized on the task bar of the InnLine IP system.
Page 178 While the second method has definite advantages over the first (i.e. you don’t have to run a dedicated cable – 300 ft. maximum length or dedicate the second NIC on the InnLine IP server for just this purpose), you will need to adjust what IP address the Print Server and LabelWriter devices are using.
Page 179 Highlight the LW Print Server, then click Refresh Server List to make the Configure Server option accessible: Click Configure Server. You will be presented with a Login window. The default user name & password is admin / admin Change the IP address, and then click Apply. Another window will display, asking if you want to save the configuration and restart the print server.
Page 180: Step 9 (Optional): Adjust The Guest Tutorial
4. Next, click Start, and choose Devices and Printers. 5. Right-click the Dymo LabelWriter 450, choose Printer properties, then the Ports tab. Highlight the port that’s using the DYMO printer and click Configure Port: Change the IP address, then click OK Step 9 (optional): Adjust the guest tutorial You can configure the guest tutorial to inform guests what DID phone number(s) have been assigned to them when voice mail is accessed for the first time.
Page 181: Step 10 (Optional): Adding Privateline Options To The Guest Services Menu (Ags)
Step 10 (optional): Adding PrivateLine options to the Guest Services Menu (AGS) With the PrivateLine feature enabled, two new features will appear in the Guest Services list: • Hear Assigned Phone Numbers. Use this feature in a Guest Services Menu to allow guests to hear their assigned DID phone number(s) at any time.
Page 182: Step 11: Configure Privateline Reports
Step 11: Configure PrivateLine reports Reports With the PrivateLine feature enabled, two new reports are available: • Phone Number Status Report. This report shows each DID number and the station to which it is currently routed. • Phone Number Billing Report. This report shows the amount of time (in tenths of hours) that a DID number has been assigned to a guest’s station.
Page 183: Wake-Up Off-Loading
PBX to provide a wake-up message. The off-loading feature is supported for the following PBXs: • Mitel MiVoice Business - requires use of the Mitel Hotel/Motel Wakeup Port device interface. • Avaya Blue (Nortel Meridian/Succession 1000) - requires a connection to a TTY port, configured as a Background Terminal.
Page 184 Off-loading tab Parameter Description Range Default External Device The external device to which wake-up calls Supported None are off-loaded. PBXs Set Wake-up The feature code used to set up wake-up Valid None Code Prefix calls for an extension. feature code Set Wake-up This field is normally left blank.
Page 185: Index
Index Device interfaces, 13, 93 Dial Now button, Atomic Clock window, 85 Dialing directory, 110 AA Mailbox IDs, 19 Dialing security, 115 Active Guest report, 59 DIRECTORY Mailbox ID, 19 Adding mailboxes, 19 Distribution lists individually, 20 personal, 150 multiple, 22 system, 126, 130 Adding multiple translations, 38 Do button, 5...
Page 186 Installation information, 7 Naval Observatory Atomic Clock, 85 New Translation Range command, 38 Key Mailbox fields, 44, 46, 120 Night menu, 120 Night Operator, 98, 140 Languages, 84 Leave Guest Message options, 103 OPERATOR Mailbox ID, 19 Leave Staff Message options, 102 Other mailboxes, 155 LOGIN Mailbox ID, 19 Parity (serial ports), 94...
Page 187 Tenants, 96 announcement prompts, 117 Scripts, 44, 45 dialing directory, 110 Select Language mailbox, 155 dialing security, 115 Serial interfaces, 93 general information, 96 Serial ports, 13 guest messaging, 112 Service classes, guest mailboxes, 29, 138 guest transfers, 114 Service log, 86 property management, 106 Setting an MWI, 135 reports, 111...

Mitel Connected Guests InnLine IP Installation Manual

Introduction

Chapter 1 - Installation

Preinstallation Information

Opening and Verifying System Components

Inspecting and Installing Hardware

Connect Peripherals

Programming Innline IP

Device Interface Serial Ports

Chapter 2 - Mailboxes and Other Features

Mailboxes: an Introduction

Adding Mailboxes

Defining the Guest Services Class

Prompt Administration

Translations

Guest Services Menus

Automated Attendants

Innconnect

Reports

DID You Remember to

Chapter 3 - Reference

System Housekeeping

System Backup

System Languages

System Atomic Clock

System Service Log

System Prompts

Alerts

SNMP Alerts

System Alerts

COM Port Assignments

Email Settings

Voice Ports

Voice Port Types

Device Interfaces

Administrators

Tenants

Automated Attendants

Guest Services Menus

Guest Tutorials

Distribution Lists

Group Distribution Lists

Notifications - Special Message Notification

Special Message Notification Programming Example

Mailboxes

Chapter 4 Add-On Features

Privateline

Wake-Up Off-Loading

Index

Quick Links

Need help?

Questions and answers

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Summary of Contents for Mitel Connected Guests InnLine IP