Mitel Inter-Tel Axxess Administrator's Manual
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Mitel Inter-Tel Axxess Administrator's Manual

Mitel Inter-Tel Axxess Administrator's Manual

Converged communications platform
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M I T E L
Inter-Tel
Axxess
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Converged Communications Platform
Administrator Guide

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Summary of Contents for Mitel Inter-Tel Axxess

  • Page 1 M I T E L Inter-Tel Axxess ® ® Converged Communications Platform Administrator Guide...
  • Page 3 Voice Mail Administrator Features Quick Reference Guide for System, You can use the voice mail administrator mailbox to program the following voice Voice Mail, and Diagnostics mail features. Administrator Features Accessing the Voice Mail Administrator Mailbox The following are basic instructions for frequently used admin station and voice Dial the voice mail access number.
  • Page 4 Programming System Speed-Dial Numbers Default Administrator Feature Codes Dial 9801. PROGRAM SYS SPD # <number range> appears. Code Code Feature Name Feature Name (U.S./Eur.) (U.S./Eur.) Enter the System Speed Dial location code (000–999 or 0000–4999). ENTER NAME <current name> appears. 9823 Automatic Diagnostics Delivery 9866...
  • Page 5 Part Number 550.8001 ® ® INTER-TEL AXXESS CONVERGED COMMUNICATIONS PLATFORM ADMINISTRATOR GUIDE Issue 11.0, May 2008...
  • Page 7 Mitel is a registered trademark of Mitel Networks Corporation. All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corpora- tion and Inter-Tel (Delaware), Incorporated. All rights reserved. © 1993-2008 Inter-Tel (Delaware), Incorporated Personal use of this material is permitted.
  • Page 8 Product Disposal Instructions This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its work- ing life. For appropriate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider.

  • Page 9: Table Of Contents

    Table of Contents ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table of Contents CONTENTS PAGE Safety Instructions Regulatory Notices Network Security Statement V11.0 New Features Overview Introduction ............. . 2 Converged Communications Platform .
  • Page 10 Table of Contents ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE Intercom Calls ............184 Call Logging .
  • Page 11 Table of Contents ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE Voice Processing Features Introduction ............291 Automated Attendant .

  • Page 13: Safety Instructions

    Safety Instructions ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Safety Instructions For basic installation guidelines necessary for the proper and safe functioning of this equip- ment, refer to the Important Safety Instructions (part number 835.3209) packaged with the sys- ®...

  • Page 15: V11.0 New Features

    Administrator Guide — Issue 11.0, May 2008 V11.0 New Features For those individuals who are already familiar with the Issue 10.0 Inter-Tel Axxess Administra- tor Guide (part number 550.8001), the following new items are introduced in the version 11.0 release. Throughout the guide, “change bars” like the one next to the left of this paragraph have been placed in the margins to indicate any new or revised information since the Issue 10.0...
  • Page 16 V11.0 New Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • ® Enterprise Messaging (EM) Enhancements: The following new EM features are to be introduced in EM v2.1. — Option Swap — 7 and 9 Keys: EM provides a swap feature whereby the 7 and 9 digit operations can be reversed.

  • Page 17: Overview

    Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Overview CONTENTS PAGE Introduction ............. . 2 Converged Communications Platform .

  • Page 18: Introduction

    CO recalls, receive system alarm messages, etc. CONVERGED COMMUNICATIONS PLATFORM ® The Inter-Tel Axxess Converged Communications Platform is a state-of-the-art, digital, voice/data, hybrid communications system. As a hybrid system, it incorporates many of the user-friendly features of key systems with many of the expanded features and flexibility of pri- vate branch exchange (PBX) systems.

  • Page 19: Inter-Tel Software Licensing

    Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTER-TEL SOFTWARE LICENSING The Software License folder displays the licenses currently uploaded to the system. The fea- tures common to all licenses are displayed in this folder along with the value for each feature according to the current software license.

  • Page 20: Endpoints" And "Phones

    Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 2. Available Software License Features (Continued) FIELD DESCRIPTION Uniform Call Distribution Hunt Indicates whether or not the Uniform Call Distribution Groups Hunt Groups software license is uploaded to the sys- tem.

  • Page 21: Voice Processing Systems

    Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SYSTEM ADMINISTRATOR DUTIES As a System Administrator, you can provide the following services: • Place the local telephone system or other systems in the network in night or day mode. •...

  • Page 22: Voice Processing System Applications

    Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 VOICE PROCESSING SYSTEM APPLICATIONS Axxess platform voice processing systems support several voice processing system applica- tions. Depending on your site’s voice processing system, equipment, and licensing, you may have access to one or more of the following voice processing system features: •...
  • Page 23 Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • E-Mail Reader: E-Mail Reader is a licensable feature available with the EM voice pro- cessing system that provides users with advanced mailbox capabilities through Text-To- Speech (TTS) technology. When E-Mail Reader is enabled for a mailbox, the user can access voice mail, e-mail, and fax messages by logging in to his or her mailbox.

  • Page 24: Voice Mail Networking

    Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 VOICE MAIL NETWORKING A Voice Processing Unit (VPU) or Enterprise Messagin (EM) unit can be installed on any or all nodes in the phone network. These Voice Processing systems can also be networked together to allow a caller to leave a message on the local Voice Processing system for a mail- box located on another Voice Processing system in the network.

  • Page 25: Voice Mail Administrator Duties

    Overview ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 VOICE MAIL ADMINISTRATOR DUTIES As the voice mail administrator, you can use special features that are not provided to other voice mail users (subscribers). The mailbox designated as the administrator mailbox has all of the standard subscriber features (which can be found in the appropriate endpoint user guide), plus the ability to do the following: •...

  • Page 27: Administrator Procedures

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Administrator Procedures CONTENTS PAGE Introduction..............12 System Administrator Procedures .

  • Page 28: Introduction

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTRODUCTION When your technician or installer is programming your site’s database, he or she can program an endpoint’s extension as a system administrator and a voice mail administrator. Often the system administrator and voice mail administrator are one in the same.

  • Page 29: System Administrator Procedures

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SYSTEM ADMINISTRATOR PROCEDURES If your endpoint is designated as a system administrator endpoint, you can perform the follow- ing procedures: • Place the local node or other nodes in the network in night or day mode •...

  • Page 30: Setting System Date And Time

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SETTING SYSTEM DATE AND TIME NOTE: Software versions 8.2 and later support the Automatic Daylight Saving Time feature. To enable the Automatic Daylight Saving Time feature, the Enable Daylight Saving Time flag in Database Programming must be set to Yes.

  • Page 31: Setting Network Date And Time

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SETTING NETWORK DATE AND TIME Occasionally, the network time or date needs to be reset, such as when the system is defaulted or for daylight-saving time. Any Administrator can change the date and time that appears on all display endpoints and in the SMDR reports in the network.

  • Page 32: Synchronizing Network Time

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SYNCHRONIZING NETWORK TIME Administrators can synchronize the minutes past the hour across the network without changing the hour. This is useful when the nodes are in different time zones. NOTE: If a node's time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change.
  • Page 33 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Entry to the Database Programming feature at the Administrator station can be protected using a password. A password prevents unauthorized users from altering the system database. NOTE: Passwords are very important to system security.

  • Page 34: Station Programming

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Use the following table to guide you as you program alphanumeric information. Digit Map Table Table 4. NUMBER OF TIMES BUTTON IS PRESSED BUT- ENGLISH/SPANISH CHARACTERS KATAKANA CHARACTERS &...
  • Page 35 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The Station Database Programming process is summarized in the flowchart shown on page page 67 for a Program Planning Sheet. NOTE: If necessary, at any time during the following procedure you can press the asterisk ) or Speaker button to cancel programming and discard any unsaved changes.
  • Page 36 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The display shows ENTER STATION OPTION. Select one of the following: • Station Flags: This option allows you to set the Administrator Station, Attendant, or the STATION FLAGS menu but- and House Phone flags.
  • Page 37 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Toll Restriction: This option allows you to set the station class of service for day and/or night modes. To select it, press or the TOLL RESTRICTION menu button.
  • Page 38 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When finished with all programming, press while the ENTER DATABASE OPTION prompt is displayed. This ends the programming session. If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one of the following: •...
  • Page 39 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Figure 1. Station Database Programming Flowchart Enter Program Database feature code 9932/9132 ENTER DATABASE OPTION Press 1 or STATION menu button ENTER STATION EXTENSION Enter desired station extension number, then # ENTER STATION OPTION Press 1 or STATION FLAGS Press 2 or STATION INFO...

  • Page 40: System Programming

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 System Programming You can use your Administrator station to program the following system-wide information: Define Do-Not-Disturb messages: The messages for the Do-Not-Disturb feature can be repro- grammed through an Administrator’s station. (See page 265 for information concerning their use.) Administrators can delete or change messages 01-20 to any value (up to 16 characters).
  • Page 41 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Swap extensions: An extension number can be relocated (swapped) to another station. To swap extensions, the two affected stations must meet the following criteria: • Both devices must reside on the same node as the Administrator who performing the swap.
  • Page 42 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Password: This option allows you to set a password that limits access to the Administrator programming feature. To select it, press or the PASSWORD menu button. Then do the following: –...
  • Page 43 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Station Extensions: This option allows you to assign new extension numbers to stations. To select it, press or the STN EXTENSION menu button. If programming a station: –...
  • Page 44 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If swapping stations: – Press . The display shows ENTER STATION EXTEN- SWAP EXTS SION. Enter the first extension number to be swapped using one of the fol- lowing methods.
  • Page 45 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Figure 2. System Database Programming Flowchart Enter Program Database feature code 9932/9132 ENTER DATABASE OPTION Press 2 or SYSTEM menu button ENTER SYSTEM OPTION Press 4 or Press 1 or Press 2 or Press 3 or...

  • Page 46: Trunk Programming

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Trunk Programming The trunk information that can be programmed by an Administrator station includes the fol- lowing: Individual trunks: • Answer Supervision type: Answer Supervision determines whether the system should consider a call valid when it receives polarity reversal from the central office or wait for the Valid Call timer to expire.
  • Page 47 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Busy trunk: This feature allows you to temporarily remove a trunk from service. While the trunk is out of service, it cannot be used for placing outgoing calls. However, incoming calls on analog trunks will ring in and can be answered.
  • Page 48 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 or the INDIVIDUAL TRUNK menu but- To Program an Individual Trunk: Press ton. Then program trunk options as follows: • The display shows ENTER TRUNK EXTENSION. Enter the extension number of the trunk to be programmed using one of the methods described on page •...
  • Page 49 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 or the TRUNK GROUP menu button. Then To Program A Trunk Group: Press program the trunk group, as follows: • The display shows ENTER TRUNK GRP EXTENSION. Enter the extension number of the trunk group to be programmed using one of the methods described page •...
  • Page 50 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 For U.S. Systems: COS 01 – ARS Only COS 02 – Deny Area/Office COS 03 – Deny Operator COS 04 – Deny Toll Access COS 05 – Deny International COS 06 –...
  • Page 51 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one of the following: • or the DELAYED menu button to delay the reset. The Delayed Reset: Press display shows DELAYED RESET SCHEDULED.
  • Page 52 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Figure 3. Trunk Database Programming Flowchart Enter Program Database feature code 9932/9132 ENTER DATABASE OPTION Press 3 or TRUNK menu button ENTER TRUNK OPTION Press 2 or TRUNK GROUP Press 1 or INDIVIDUAL TRUNK menu button menu button...
  • Page 53 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Figure 3. Trunk Database Programming Flowchart (Continued) CONTINUED FROM PREVIOUS PAGE Enter the number of the trunk group to be programmed TRUNK GROUP OPTION Press 1 or ENTER STATION EXTENSION ANS ACCESS DAY menu button...

  • Page 54: Programming System Speed Dial Numbers

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 PROGRAMMING SYSTEM SPEED DIAL NUMBERS System speed-dial numbers and names can be programmed by the installer or at any Adminis- trator station. The system speed-dial numbers can contain up to 48 digits each and can include hookflashes/recalls and/or pauses for dialing a series of numbers.
  • Page 55 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When the display shows ENTER NUMBER, enter the number (up to 48 digits) to be stored using the dialpad, one of the speed-dial buttons, or the button. If neces- REDIAL sary, use the button to back up and erase existing numbers.

  • Page 56: Programming And Using Dss/Blf Buttons

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 PROGRAMMING AND USING DSS/BLF BUTTONS Direct Station Selection/Busy Lamp Field (DSS/BLF) buttons (located on a DSS/BLF unit, Mini-DSS unit, or an Inter-Tel endpoint) provide one-button access to extension numbers. If the button is equipped with a lamp, you can visually monitor the status of the associated exten- sion.
  • Page 57 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To place an intercom call using a DSS/BLF button: To use the handset: Lift the handset. The display shows ENTER EXTENSION NUM- BER. To use the speakerphone: While on-hook, press the Speaker button or .

  • Page 58: Managing System And Network Alarms

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MANAGING SYSTEM AND NETWORK ALARMS To allow one Administrator to monitor multiple nodes, the system provides both system alarms and network-wide alarms. System Alarms The system’s Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm is displayed at all affected endpoints.
  • Page 59 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Alarms and Suggested Responses Table 7. ALARM DISPLAY DESCRIPTION AND ACTION REQUIRED SYS ALARM #10 A station has remained off-hook and inactive past the expiration of the Inactivity xXXXX OFF HOOK Alarm timer.
  • Page 60 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 7. Alarms and Suggested Responses (Continued) ALARM DISPLAY DESCRIPTION AND ACTION REQUIRED SYS ALARM #21 The Voice Mail disk space is 80% of full. If it reaches 100%, Voice Mail cannot V-MAIL 80% FULL accept any messages until disk space is made available.

  • Page 61: Clearing Alarms

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Clearing Alarms An Administrator can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either the Administrator feature codes or the menu buttons on your endpoint.

  • Page 62: Alarm Queue

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Alarm Queue Software versions 8.2 and later support the Alarm Queue feature. This feature prioritizes sys- tem and network alarms based on severity and allows System Administrators to view and han- dle critical alarms before addressing minor alarms.
  • Page 63 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Currently, the queue holds up to 30 alarms, with priority, 1 (high) to 4 (low), given to those listed in the table below. Table 9. Alarm Priorities ALARM # PRIORITY ALARM #...

  • Page 64: Enabling/Disabling The Call Processing Card Modem

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Networked systems containing nodes that are running version 8.1 or earlier require special attention because not all nodes will have an alarm queue. In networks such as this, a broadcast message is sent only when the most recent network alarm is cleared.

  • Page 65: Resetting The Call Processing Card Modem

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 RESETTING THE CALL PROCESSING CARD MODEM CAUTION Do not reset the modem if it is connected to a Database Programming session. If you do, the programming session is dropped, potentially corrupting the database. For this reason, Inter-Tel recommends that you assign the modem extension to a DSS/BLF button.

  • Page 66: Seizing A Device

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SEIZING A DEVICE For troubleshooting purposes, the Seize Device feature code allows an Administrator to enable diagnostics mode and then seize a specific trunk or extension by entering the board, circuit, and device number.

  • Page 67: Freezing/Unfreezing The System History

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 FREEZING/UNFREEZING THE SYSTEM HISTORY When certain system failures occur, service personnel might request a “system history freeze.” This allows them access to the system database so that they can analyze system activity for the time period preceding the alarm.

  • Page 68: Voice Mail Administrator Procedures

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 VOICE MAIL ADMINISTRATOR PROCEDURES If your endpoint has been programmed as the voice mail administrator, you can use special fea- tures that are not provided to other voice mailbox owners. The administrator mailbox has all the end-user mailbox features, plus the ability to do the following: •...

  • Page 69: Broadcasting Messages

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Once you have initialized your mailbox, you can access it and the administrator’s menu as indicted below. To access the voice mail administrator’s mailbox and menu: Dial the voice mail access number. Say “Login”...

  • Page 70: Maintaining Mailboxes And Group Lists

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MAINTAINING MAILBOXES AND GROUP LISTS Using the voice mail administrator’s mailbox, you may provide basic voice mailbox and group list maintenance. You do not need to know the password of a particular mailbox to perform maintenance on it.
  • Page 71 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Remote Messaging: Remote Messaging is available for voice mail messages only and is enabled in database programming on a per-mailbox basis. Using remote messaging, you can program voice mail to call the mailbox owner when he or she receives new messages.
  • Page 72 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If you selected the system greeting option, continue to the next step. If you selected the primary or alternate greeting option, record the greeting when prompted, then press If the mailbox already has a primary or alternate greeting, it is played when you select primary or alternate.
  • Page 73 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To change and save a message envelope: Access the voice mail administrator’s mailbox and menu (see page 53). Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
  • Page 74 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To set up remote messaging (if enabled in database programming): Access the voice mail administrator’s mailbox and menu (see page 53). Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
  • Page 75 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To change the transfer method (if enabled in database programming): Access the voice mail administrator’s mailbox and menu (see page 53). Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
  • Page 76 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To change the message search order: Access the voice mail administrator’s mailbox and menu (see page 53). Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.

  • Page 77: Group Lists

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Group Lists A group list is a collection of mailboxes that is programmed in database programming. Sub- scribers can use group lists to send messages to several mailboxes simultaneously. With the voice mail administrator mailbox, you can record a name for the group lists in the system.

  • Page 78: Importing Fax Documents

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 IMPORTING FAX DOCUMENTS If your voice mail system has fax enabled, you can use the voice mail administrator’s mailbox to import fax documents. Imported documents can then be requested by callers who use a Call Routing Announcement application programmed to provide the Fax-On-Demand service.

  • Page 79: Creating Audiotex Recordings

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When prompted, press the Start button on the fax machine. One of the following may occur: If the system cannot communicate with your fax machine, check that it is working prop- erly and say “Continue”...
  • Page 80 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To make or change a custom audiotex recording: Access the voice mail administrator’s mailbox and menu (see page 53). Say “Options” or press for recording options. Say “Custom” or press to make a recording.

  • Page 81: Recording Custom Voice Mail Prompts

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To assign custom audiotex recordings to specific application extension numbers: Access the voice mail administrator’s mailbox and menu (see page 53). Say “Options” or press for recording options. Say “Select”...
  • Page 82 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To record custom system prompts (or restore system prompts): Access the voice mail administrator’s mailbox and menu (see page 53). Say “Replacement” or press to select the System Prompt Replacement option. Say or enter the desired prompt number (see the Voice Processing Prompts section, starting on page...

  • Page 83: Administrator Programming Planning Sheets

    Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ADMINISTRATOR PROGRAMMING PLANNING SHEETS The following program planning sheets are designed to help you plan your site’s system and voice mail programming. CUSTOM AUDIOTEX RECORDINGS If you customize Audiotex recordings (see page 63 for instructions), use the table below to make note of the text.
  • Page 84 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 STATION PROGRAMMING Administrator Database Programming Password: ___________________________ Station Information For each station to be programmed, record the following information. Station Extension #: Administrator station? Yes or No Attendant station? Yes or No House Phone?
  • Page 85 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Reminder Messages PRIMARY LANGUAGE SECONDARY LANGUAGE DEFAULT REMINDER MESSAGE REMINDER MESSAGE REMINDER MESSAGE MESSAGE 01 (MEETING): MESSAGE 02 (STAFF MEETING): MESSAGE 03 (SALES MEETING): MESSAGE 04 (CANCEL MEETING): MESSAGE 05 (APPOINTMENT): MESSAGE 06 (PLACE CALL): MESSAGE 07 (CALL CLIENT):...
  • Page 86 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Changing Station Extension Numbers OLD EXTENSION NUMBER NEW EXTENSION NUMBER Swapping Stations EXTENSION NUMBER SWAPPED WITH EXTENSION Administrator Programming Planning Sheets Page 70...
  • Page 87 Administrator Procedures ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Individual Trunk Programming Record the following information for each trunk to be programmed. Answer Supervision Type: Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Caller ID? Yes or No Hybrid Balance:...

  • Page 89: System Hardware

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 System Hardware CONTENTS PAGE Introduction..............75 Station Instruments.
  • Page 90 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE IP and SIP Devices ............100 IP and SIP Endpoint Identification.

  • Page 91: Introduction

    Administrator Guide — Issue 11.0, May 2008 INTRODUCTION Each Inter-Tel Axxess hardware cabinet houses a power supply unit and up to seven circuit cards. Together, the circuit cards perform the switching activities for the system, detect incom- ing calls, process data-controlled features, and control the interaction of station instruments, trunks, intercom calls, and voice processing system applications.

  • Page 92: Station Instruments

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 STATION INSTRUMENTS To allow system flexibility and cost efficiency, a variety of Inter-Tel and industry-standard third-party station instruments can be used on the Inter-Tel telephone system, including the fol- lowing endpoints: •...

  • Page 93: Inter-Tel Endpoints

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 System software will support any configuration of station instruments with the limitation that there must be a minimum of one Keyset Card. The actual configuration is defined by the type of cards and the number of circuits in use on the system.

  • Page 94: Display And Non-Display Digital Endpoints

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Display and Non-display Digital Endpoints The following display and non-display digital endpoints have a built-in speaker and micro- phone that allow the user to answer intercom calls handsfree, dial while on-hook, monitor calls, and listen to background music.

  • Page 95: Enhanced Speakerphones For Digital Endpoints

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Enhanced Speakerphones for Digital Endpoints The following display and non-display digital endpoints have enhanced speakerphone capabili- ties: • Models 8500, 8520, and 8560 digital endpoints • Executive, Professional, Standard, and Associate Display Endpoints •...

  • Page 96: Six-Line Liquid Crystal Display (Lcd)

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Every Analog, IDS, and Wave endpoint has a built-in, integrated speakerphone that allows the user to dial while on-hook and allows handsfree operation on outside calls and inside (inter- com) calls.
  • Page 97 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Figure 4. Model 8560/8660 Endpoint Displays LCD WITH SIX 16-CHARACTER LINES 8 LCD MENU SELECTION KEYS Figure 5. Executive Endpoint Display 8 LCD MENU SELECTION KEYS LCD WITH SIX 16-CHARACTER LINES Model 8560/8660 Endpoint Displays Page 81...

  • Page 98: Two-Line Lcd

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Two-Line LCD The Model 8520, Standard, and Associate Display endpoints have a two-line Liquid Crystal Display that supports 16-characters per line. When the endpoint is not in use, the LCD shows the station extension number, username, time of day, and date.

  • Page 99: Keymaps

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Keymaps A keymap group determines the layout of the buttons (or keys) for all the stations assigned to that group. If any of the buttons in the keymap group are user-programmable or undefined, they can be changed by the station user.
  • Page 100 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • DSS/BLF Button: A DSS/BLF button will dial the associated extension number when pressed. If assigned to a button with a lamp, it will also show the status of the associ- ated station, as described for DSS/BLF Units on page 40.
  • Page 101 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Trunk Group Button: These buttons are associated with specific trunk group access codes and are used for placing outgoing calls on trunks in the selected trunk group. If assigned to a button with a lamp, the lamp will be lit if all trunks in the trunk group are in use.

  • Page 102: Default Inter-Tel Endpoint Feature Buttons

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Default Inter-Tel Endpoint Feature Buttons When the system is in the default state, all endpoints are in the same keymap group and have the following feature buttons. Feature code descriptions start on page 117.

  • Page 103: Secondary Extension Appearances

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Secondary Extension Appearances The Secondary Extension Appearances feature allows calls ringing or on individual hold at one “primary” station to appear on a “secondary extension button” at another station. For example, a secretary or assistant can have a secondary extension button for a supervisor’s station, or one station can have several secondary extension buttons, each associated with a different primary station.

  • Page 104: Light-Emitting Diode (Led) Indications

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Normally, the secondary extension button will not show intercom calls. However, if the pri- mary station does not have an IC button, intercom calls will appear under a Call button and, therefore, will appear on the secondary extension button.
  • Page 105 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 12. Digital Endpoint LED Flash Rates STEADY SLOW MEDIUM FAST FLUTTER 0 IPM 30 IPM 120 IPM 240 IPM 60/960 IPM Auto-dial modem Ring signal is being Data call is in progress and is dialing and the sent to the data...

  • Page 106: Red And Green Leds

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Red and Green LEDs Inter-Tel Model 8560/8520, or Model 8560, Model 8520, Model 8500 Executive Display, Pro- fessional Display, Standard Display, Associate Display, and Basic Digital endpoints have red and green LEDs in the button lamps.

  • Page 107: Send Alert Burst To Headset" Station Flag

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To disconnect the headset from a Model 8560 or 8520: Unplug the headset cord from the back of the endpoint. While on-hook, enter the Headset Off feature code (316) or the Headset On/Off feature code (317).

  • Page 108: Data Port Module For 12-Line And 24-Line Analog Endpoints

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To change the bit rate of your PCDPM: While on-hook, enter the Program Bit Rate feature code (393). If the port is not config- ured for a DSS/BLF unit, the display shows ENTER BIT RATE. (If it is configured for DSS/BLF, the display shows CANNOT PROGRAM BIT RATE.) Enter a valid rate (300, 600, 1200, 2400, or 4800).
  • Page 109 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The endpoint user can place or receive a data call using the endpoint and then transfer it to the data device. It can be an intercom or outside call and the endpoint can be on- or off-hook. The call is placed to or received from another modem-equipped data device.
  • Page 110 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If an extension number is dialed and that station is in Do-Not-Disturb, the user will hear Do- Not-Disturb tone through the data device’s speaker (if it has one). Whenever continuous busy, reorder, or Do-Not-Disturb tone is sent by the system, the Inactivity Alarm timer is registered.

  • Page 111: 8-Line Imx Aim Analog Endpoints On Dual Circuits

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Termination of a data call may be accomplished in one of three ways: • Your data device can hang up. This causes the trunk or intercom channel to be released, terminating the call to the other data device.

  • Page 112: Agentset

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 There can be as many Desktop Interface devices on the system as there are Model 8560, Model 8520, Executive Display, Professional Display, Standard Display, and Associate Display end- point circuits.

  • Page 113: Single-Line Sets

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SINGLE-LINE SETS Industry-standard, single-line DTMF sets can be installed on the system and/or used as an off- premises extension (OPX). On-premises single-line circuits can be used for installing AC-ring- ing single-line sets, playback devices, and other single-line devices.

  • Page 114: Single-Line Ring Zones And Extended Ring Cadences

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Single-Line Ring Zones and Extended Ring Cadences In some installations, where more than one single-line device is connected in series to an SLC or SLC-16 circuit, zoned ringing may be necessary. The system can support devices with up to 3 Ringer Equivalences (REs) per circuit.

  • Page 115: Off-Premises Extensions (Opx)

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Off-Premises Extensions (OPX) Off-premises extensions are remote single-line DTMF sets that are connected to the Inter-Tel system through telephone company OPX circuits (or customer-provided circuits). Off-premises station users gain access to the features by performing a hookflash/recall (press- ing and releasing the hookswitch quickly) and entering feature codes.

  • Page 116: Mini-Dss Units

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MINI-DSS UNITS Version 7.0 and later software supports a Mini-DSS that has 16 user-programmable buttons. This unit attaches directly to either the Model 8520, 8560 or 8660 endpoint and does not require a PCDPM or AC transformer.

  • Page 117: Ip And Sip Endpoint Identification

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 IP and SIP Endpoint Identification At first glance, IP and SIP hard endpoints look nearly identical to digital endpoints. Additional ports on the back of the endpoint, used for LAN and power connections, identify an endpoint as an IP or SIP endpoint.

  • Page 118: Installation And Configuration

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • They do not support Desktop Open Architecture Interface (OAI) applications. • While using peer-to-peer (P2P) audio, SIP and IP devices do not support the Agent Help, Record-A-Call, and Station Monitor features. Installation and Configuration To install and configure IP and SIP devices, you must know the required network settings and be familiar with the associated hardware and software.

  • Page 119: Mgcp Gateway And Endpoints

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MGCP Gateway and Endpoints The system also supports IP-based solutions for providing local Public Switched Telephone Network (PSTN) connectivity using the IPRC and a third-party Media Gateway Control Proto- col (MGCP) device.

  • Page 120: Peer-To-Peer Audio For Ip And Sip Devices

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Peer-to-Peer Audio for IP and SIP Devices The P2P audio feature, available in software v8.1 and later, allows certain IP and SIP devices to transmit and receive audio directly with each other rather than through the system cabinet. The P2P feature reduces delay and packet loss for IP and SIP devices.

  • Page 121: Itp And Sip Supported Features

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ITP and SIP Supported Features Users can access most features by entering a feature code using the endpoint’s dialpad buttons. The following table shows the station features (and default feature codes) that are supported for multi-protocol endpoints operating in ITP mode and SIP mode.
  • Page 122 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 14. Supported Features: ITP and SIP Mode (Continued) =supported =not supported FEATURE FEATURE NAME ITP MODE SIP MODE CODE Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace LCD Contrast Control Message Message –...

  • Page 123: Ip And Sip Feature Exceptions

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 IP and SIP Feature Exceptions Some devices cannot fully support certain features due to hardware or software restrictions. These exceptions are listed below by device. Model 8600: The Model 8600 endpoint operates in ITP or SIP mode, however, this endpoint does not support the following features in either mode: •...

  • Page 124: Power Supplies

    System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Model 8602: The Model 8602 IP softphone supports most of the features of the Model 8662 hard endpoint, except the following: • Automatic Line Access On/Off (fc 360) •...

  • Page 125: Optional System Equipment

    OPTIONAL SYSTEM EQUIPMENT The following optional equipment can be purchased and installed with an Inter-Tel system. Complete specifications and installation instructions are provided in the Inter-Tel Axxess Installation and Maintenance Manual (part number 550.8000). Voice Processing System: Provides multi-port integrated voice processing features (Voice Mail, Automated Attendant, hunt group announcement and overflow, SMDR storage, Record- A-Call, etc.) Inter-Tel supports three types of voice processing systems.
  • Page 126 System Hardware ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Playback devices: A playback device (answering machine) can be used in place of the voice processing system interface to help process calls. The device answers a call, plays a message, then disconnects from the call (or transfers it to a hunt group) to allow the caller access to other system resources.

  • Page 127: System Features

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 System Features CONTENTS PAGE Access to the Features............116 Special Button and Hookflash/Recall .
  • Page 128 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE Operational Changes ..........150 Maintenance of Node-Spanning Hunt Groups .
  • Page 129 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE Intercom Calls ............. . 184 Programming for Private Intercom Calls.
  • Page 130 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE Call Transfer ............. . . 216 Feature Codes .
  • Page 131 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE Intercom, Speed Dial, and Feature Code Directory ....... 251 Intelligent Directory Search (IDS).

  • Page 132: Access To The Features

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ACCESS TO THE FEATURES Inter-Tel endpoints have feature buttons that allow one-button dialing of feature codes. Infor- mation is programmed in the database to determine the arrangement of the feature buttons and their default values.

  • Page 133: Feature Codes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 FEATURE CODES Each of the station features is assigned a feature code. Using the station’s dialpad, these codes are entered to select trunks, process calls, and use special features. Complete explanations of the features and instructions for using them begin on the next page.

  • Page 134: Station Feature Codes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Station Feature Codes The following pages list the general feature codes. When a default feature button can be used in place of the feature code, it is indicated at the end of the explanation. Refer to page 86 for a listing of the default endpoint feature buttons.
  • Page 135 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 17. Station Feature Codes (Continued) FEATURE NAME (CONTINUED) CODE DEFINITION (CONTINUED) Background Music On/Off (Inter-Tel endpoints Only) Turns on and off background music heard through the endpoint speaker. (Analog endpoints have a default MUSIC button.) Barge-In Allows the supervisor to barge-in on a call to help the hunt group...
  • Page 136 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 17. Station Feature Codes (Continued) FEATURE NAME (CONTINUED) CODE DEFINITION (CONTINUED) Display Outside Party Name On/ (Display endpoints Only) When the endpoint user enters this fea- ture code, while connected to a CO call that has outside party name information, the display will toggle between the caller’s name and number.
  • Page 137 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 17. Station Feature Codes (Continued) FEATURE NAME (CONTINUED) CODE DEFINITION (CONTINUED) Hold – System Places an outside call on system hold. It can be picked up directly at any endpoint that has an individual trunk button and has allowed-answer and/or outgoing access for that trunk, or by the station that placed it on hold.
  • Page 138 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 17. Station Feature Codes (Continued) FEATURE NAME (CONTINUED) CODE DEFINITION (CONTINUED) Program Station Password The Station password is used for the Remote Programming fea- ture. The password can be changed by entering the Program Sta- tion Password feature code at the station or when using the Remote Programming feature.
  • Page 139 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 17. Station Feature Codes (Continued) FEATURE NAME (CONTINUED) CODE DEFINITION (CONTINUED) Station Speed Dial Dials/programs one of the 10 station speed-dial numbers when fol- Station Speed Dial Programming lowed by a location code (0-9).

  • Page 140: Administrator Feature Codes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Administrator Feature Codes The following feature codes may be used only at designated administrator stations. Non- administrator station users hear reorder tones if they attempt to use these feature codes. Table 18.

  • Page 141: Diagnostics Feature Codes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 18. Administrator Feature Codes (Continued) FEATURE NAME (CON- CODE (U.S./ DEFINITION (CONTINUED) TINUED) EUROPE) Set Time/Date 9800 Programs system time and date. Synchronize Network 9811 Synchronizes the minutes past the hour across the network. Time NOTE: If a node's time is off by more than 30 minutes, synchro-...
  • Page 142 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 19. Diagnostics Feature Codes (Continued) FEATURE NAME (CON- CODE (U.S./ DEFINITION (CONTINUED) TINUED) EUROPE) Diagnostic - Dump Node 9936/9136 The user can easily dump node information to Message Print using Information a single feature code.
  • Page 143 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 19. Diagnostics Feature Codes (Continued) FEATURE NAME (CON- CODE (U.S./ DEFINITION (CONTINUED) TINUED) EUROPE) Diagnostic - Minor Reset 9964/9164 This is used by Inter-Tel software developers and cannot be used in Beta or Production software.

  • Page 144: Extension Numbers

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 19. Diagnostics Feature Codes (Continued) FEATURE NAME (CON- CODE (U.S./ DEFINITION (CONTINUED) TINUED) EUROPE) Program Database 9932/9132 Can be used for programming station, system, and trunk parame- ters.

  • Page 145: Attendant Stations

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ATTENDANT STATIONS Attendant stations can be called by dialing 0 at the stations they serve. Usually, they are also programmed to provide these services: • Central operators for incoming calls •...

  • Page 146: One-Attendant Or Multiple-Attendant Operation

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ONE-ATTENDANT OR MULTIPLE-ATTENDANT OPERATION Each node can be set up with one Attendant or several Attendants, as follows: • One Attendant: One Attendant provides all of the Attendant services listed on the pre- vious page.
  • Page 147 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When a recall rings at the Attendant’s station, a Call or individual trunk button flashes at the medium rate. If the Attendant has calls forwarded, recalls from stations follow internal call forward requests. Recalls do not forward to outside telephone numbers, but recall the Attendant’s station until they are answered or the Abandoned Call timer expires.

  • Page 148: Hunt Groups

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 HUNT GROUPS The Hunt Group feature permits calls to be placed to a group of stations and to be automati- cally transferred to an available station within the group. Up to 75 hunt groups can be pro- grammed in the database.

  • Page 149: Hunt Group Call Processing

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 HUNT GROUP CALL PROCESSING Hunt group stations receive the following indications when a call is ringing in: • If an outside call is ringing, the station designated to receive the call first shows ring flash on the associated individual trunk button (if it has one) or a Call button until the call is answered or the No Answer Advance timer expires and the call moves to the next station.

  • Page 150: Hunt Groups And Call Forwarding

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 HUNT GROUPS AND CALL FORWARDING Hunt group programming affects the Call Forwarding feature in the following ways: • Hunt group calls follow unconditional forward: If a station in a hunt group is in the unconditional call forward mode to another station, calls to the hunt group will follow the station forwarding request.

  • Page 151: Hunt Group Remove/Replace And Do-Not-Disturb

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 HUNT GROUP REMOVE/REPLACE AND DO-NOT-DISTURB Hunt group members can temporarily stop hunt group calls from ringing at their stations by entering the Hunt Group Remove feature code as described below. (If a station is assigned to more than one hunt group, this halts calls from all hunt groups.

  • Page 152: Ucd Hunt Groups

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 UCD HUNT GROUPS NOTE: The Uniform Call Distribution Hunt Groups premium feature license is required to use UCD features. Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt group efficiency.
  • Page 153 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Announcement Stations: When a call rings in or is transferred to a hunt group, the Announce- ment and Recall timers are started. The incoming call circulates through the hunt group until it is answered or the Announcement timer expires.

  • Page 154: Voice Processing System Applications As Announcement/Overflow Stations

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Voice Processing System Applications as Announcement/Overflow Stations When a voice processing system application is used as an announcement or overflow station, calls to the application automatically stop circulating through the hunt group if the caller selects a valid digit translation option (such as pressing a digit to select an extension from a Call Routing Announcement menu), and the call is transferred.

  • Page 155: Station Monitor Feature For Supervisors

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Station Monitor Feature for Supervisors The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group. It can be useful in training or in evaluating the performance of hunt group members.

  • Page 156: Supervisor Barge-In

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Supervisor Barge-In In previous system versions, the Station Monitor feature allowed hunt group supervisors to monitor the calls of anyone in a specified hunt group. The supervisor entered the Station Moni- tor feature code (default is 321) to connect to the call and hear both parties, without being heard by either one.
  • Page 157 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To monitor a call: To use the speakerphone: While on-hook, enter the Station Monitor feature code (default is 321). After hear a confirmation tone, the Speaker button lights. The display shows ENTER EXT TO MONITOR.
  • Page 158 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To steal a call: press the STEAL menu button Supervisor Display or enter the Steal feature code (default is 387). CALL STOLEN On display endpoints, the display shows CALL FROM EXT 12345 STOLEN FROM <extension number>.

  • Page 159: Acd Hunt Groups

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ACD HUNT GROUPS NOTE: The Automatic Call Distribution Hunt Groups premium feature license is required to use ACD hunt group features. Automatic Call Distribution (ACD) can be programmed to distribute hunt group calls to equal- ize call time or call count among the available members.

  • Page 160: Acd Agent Ids

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If an extension list is included in an ACD hunt group set for Longest Idle or Balanced Call Count distribution, it will treat each station in the extension list as a separate agent; it will not ring all of the stations on the list at the same time.

  • Page 161: Acd Agent Login/Logout

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ACD Agent Login/Logout ACD hunt group members are AGENT ID IN UCD/ACD HUNT GROUP referred to as “agents.” Agents can HUNT GROUP log in to and out of the ACD hunt Ext.
  • Page 162 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To log in to one or more hunt groups using the ACD agent login feature code: While on- or off-hook (single-line users must lift the handset), enter the ACD Agent Login feature code (326).

  • Page 163: Restart Acd Idle Time Upon Login Flag

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Restart ACD Idle Time Upon Login Flag The Restart ACD Idle Time Upon Login flag determines where an agent is placed in a longest idle queue when he or she logs back in to a hunt group. When enabled, the agent’s idle time is reset to zero whenever he or she logs in (i.e., that agent will be least likely to receive the next distributed call).

  • Page 164: Group Call Pick-Up

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Group Call Pick-Up When the Group Call Pick-Up feature is enabled, a call ringing in to a hunt group or one of its stations can be picked up at any other station. Users can enter the Reverse Transfer feature code (4) and dial a hunt group’s pilot number to pick up a call that is ringing in to the hunt group’s pilot number or to any station within that hunt group.

  • Page 165: Acd Hunt Groups Span Nodes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ACD HUNT GROUPS SPAN NODES There is a premium feature license called Remote Automatic Call Distribution Hunt Groups. It allows ACD hunt groups to span nodes. Node-spanning ACD hunt groups can have either members or ACD Agent IDs.

  • Page 166: Database Programming

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Database Programming ACD hunt groups have options allowing the addition of endpoint off-node devices, single-line off-node devices, and hunt group member extension lists containing local or off-node stations or both.

  • Page 167: Maintenance Of Node-Spanning Hunt Groups

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Maintenance of Node-Spanning Hunt Groups Deletion of ACD Agents is different in version 5.3 or later because agents must be defined glo- bally. In previous versions, deletion of an agent resulted in removal of the agent from any hunt groups in which the agent was a member and also logged the agent out.

  • Page 168: Enabling The Send Camp-On Notifications To Members In Dnd Flag

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ENABLING THE SEND CAMP-ON NOTIFICATIONS TO MEMBERS IN DND FLAG The Send Camp-On Notifications to Members in DND flag is located under System\Devices and Feature Codes\Hunt Groups\Local\<Hunt Group>. This flag indicates whether or not camp-on burst tones are sent to hunt group members that are in DND or that are logged out.

  • Page 169: Trunk Features

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 TRUNK FEATURES This section explains the trunk functions and programmable features. CAUTION While this system is designed to be reasonably secure against CO trunk misuse by outside callers, there is no implied warranty that it is not vulnerable to unauthorized intrusions and toll fraud.

  • Page 170: Inter-Tel Endpoint Displays

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTER-TEL ENDPOINT DISPLAYS Whether call information appears on the Inter-Tel endpoint display and what information appears, is determined by station flags in the database. The flags are: •...
  • Page 171 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Display Line 1 The following criteria are used to display the name on the top line of the ring-in display. This assumes that all of the necessary station flags are properly set and usernames are correctly filled in or left blank (at the programmer’s discretion) for Call Routing Tables and Trunk Group Names.

  • Page 172: Single-Line Set Displays

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SINGLE-LINE SET DISPLAYS System software V8.1 and later supports the transmission of Caller ID to single-line sets. This feature uses the calling party information that the system cabinet receives from the central office (CO).

  • Page 173: Answer Feature Code

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ANSWER FEATURE CODE For calls that are ringing or holding at the station, the user may enter the Answer feature code (351) or press the button. When more than one call is ringing or holding, the fol- ANSWER lowing priority list determines which call is answered first: •...
  • Page 174 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 — The pre-programmed dial rules are: For U.S. systems: Dial Rule #1 – Echo Equal Access: This non-programmable dial rule includes the equal access digits (10XXX or 101XXXX) in the number, if dialed. Dial Rule #2 –...
  • Page 175 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When ARS is selected, the user dials the number (including the area code, if needed), and the system does the following: Checks the dialed number and matches the dialing pattern to a route group: The system checks the route groups in numerical order and selects the first group that applies to the dialing pattern of the number that was dialed.
  • Page 176 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When ARS is used, the station user hears dial tone when the feature code is entered (manually or automatically using a Call button, the ARS button, or the button).

  • Page 177: Toll Restriction

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 TOLL RESTRICTION The following features provide toll restriction on the system. (They are described in further detail in this section.) • Trunk Group Toll Restriction: Each trunk group can be designated as “subject to toll restriction”...

  • Page 178: Class Of Service (Cos)

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CLASS OF SERVICE (COS) Each station and each trunk group that is “subject to toll restriction” is assigned toll restriction classes of service (COS) that restrict or allow certain dialing patterns on outside calls. The classes of service (COS) are programmed individually for stations, voice processing sys- tem applications, and trunk groups.
  • Page 179 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 23. Class of Service Default Values for U.S. Systems (Continued) NAME RESTRICTION Deny Toll Calls to numbers containing a toll string (defaults to 1) are Access restricted.
  • Page 180 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 24. Class of Service Default Values for European Systems (Continued) NAME RESTRICTION Deny Local Calls to numbers that match the dial patterns for this class of ser- Calls vice (defaults to N+) are restricted, unless the number also matches a dial pattern in an “allowed”...

  • Page 181: Emergency Call Feature

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 EMERGENCY CALL FEATURE NOTICE It shall be the responsibility of the entity or person(s) completing installation and mainte- nance of hardware or software described herein to research, comply with and be responsi- ble for the specific governmental rules and regulations regarding Emergency Outgoing Access (911/999) of the geographic location in which such functions are performed.

  • Page 182: Emergency Outgoing Access Lists

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • If the user accesses ARS and dials any Emergency Number (1-10): The call is routed to Route Group 1. The call tries the first facility group in Route Group 1. The trunk group or node trunk group validates the station originating the emer- gency call against the group’s Emergency Day/Night Outgoing Access List.

  • Page 183: Ten Emergency Numbers

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Ten Emergency Numbers The system can store up to ten emergency numbers that are dialed when the Emergency Call feature is used. When the Emergency Call feature code (defaults to 911/999) is dialed at intercom dial tone, the Emergency Call feature will select a trunk (defaults to Trunk Group 1) and then automatically dial Emergency Number 1.

  • Page 184: Calling Party Number Field

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Calling Party Number Field Each station can be programmed to send an identifying number when a call is placed. The “Calling Party Number field is located in Devices and Feature Codes - Stations - Individual Station programming.
  • Page 185 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The following diagram illustrates a remote site with an MGCP/SIP gateway. Figure 6. Example of a Remote Site without an MGCP Gateway Application /SIP IPRC Operator Caller dials 911 In Phoenix, AZ PSTN IP NETWORK...

  • Page 186: Day And Night Modes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 DAY AND NIGHT MODES There are separate lists in the database for class-of-service, outgoing-access, allowed-answer, and ring-in assignments for day and night modes. When an administrator enters the Night Ring feature code, the system uses the night mode lists.

  • Page 187: Using Disa

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 During database programming, the programmer can determine the number of times that a caller may unsuccessfully attempt to enter a security code and/or dial an extension number. If the user does not succeed within the determined number of attempts, the call will be discon- nected (if the security code is invalid) or transferred to the primary Attendant (if the extension number is invalid).

  • Page 188: Inter-Tel Endpoint Features

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTER-TEL ENDPOINT FEATURES The following sections describe how to use Inter-Tel endpoint features. VOLUME CONTROLS On Inter-Tel endpoints, volume is controlled in the following ways: • On Models 8500, 8520, and 8560 endpoints, illustrations of speakers ( ) rep- resent higher and lower volume levels.
  • Page 189 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • To change alerting tone (ring tone) volume on a digital endpoint: Adjust the volume while the endpoint is ringing or idle. OR, while on-hook, press both edges of the volume button to hear the currently programmed volume.

  • Page 190: Selectable Ring Tone

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SELECTABLE RING TONE The tone of the endpoint ring signals (all tones except call waiting) can be changed by the user to create distinctive ringing. If stations are placed close together, changing the tone makes each station’s ring easier to recognize.

  • Page 191: Dkts Alternate Transient Display Timer" Station Flag And Timer

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 “DKTS ALTERNATE TRANSIENT DISPLAY TIMER” STATION FLAG AND TIMER As an alternative to (or in addition to) disabling the call transfer and message transient dis- plays, as previously described, the programmer can use a combination of a station flag and a timer to control all of the station’s transient displays (not just the call transfer and message dis- plays).
  • Page 192 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To return the buttons to default values: While on- or off-hook, enter the Feature Key Default feature code (395). If off-hook, hang up. The display shows FEATURE KEYS DEFAULTED. To program a feature code in a user-programmable button or assign a primary station to a secondary extension button: While on-hook, enter the Program Keys feature code (397).

  • Page 193: Standard/Alternate Keymap Switching

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 STANDARD/ALTERNATE KEYMAP SWITCHING In Database Programming, each Inter-Tel endpoint is assigned a standard keymap and can also have an alternate keymap. The user can switch between the keymaps by entering a feature code.

  • Page 194: Automatic Call Access

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 AUTOMATIC CALL ACCESS This feature allows an Inter-Tel endpoint user to determine the way incoming calls are answered by entering a feature code to select the type of call access. The four variations are as follows: •...

  • Page 195: Music-On-Hold And Background Music

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MUSIC-ON-HOLD AND BACKGROUND MUSIC The Music-On-Hold feature not only makes waiting on hold as pleasant as possible, but it assures the holding party that the call is still connected. Inter-Tel endpoint users can choose to listen to background music by entering the Background Music feature code (313).

  • Page 196: Multilingual Capability

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MULTILINGUAL CAPABILITY NOTE: The Multilingual Support premium software license is required. It is installer-program- mable to prevent unintentional language changes by users in an all-English system. The system provides a choice between American English, British English, Spanish (Mexico City Spanish Dialect for VPU and EVMC, American Spanish Dialect for EM), and Japanese prompts and displays.

  • Page 197: Secondary Language

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Secondary Language There is a field provided for each station in the system called “Secondary Language.” This field corresponds to the Change Language feature (301). In version 5.2 or later system, this feature toggles between the System Primary Language and the System Secondary language.

  • Page 198: Do-Not-Disturb And Reminder Messages

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 DO-NOT-DISTURB AND REMINDER MESSAGES The system has default Do-Not-Disturb and reminder messages in both languages. The mes- sages that use Japanese characters can be reprogrammed only through an administrator’s sta- tion (see page 24) or Database Programming.

  • Page 199: Multi-Language Feature On Network Operation

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 In the example above, the digit translations could be nodes that lead to various other American English-only or Japanese-only applications. Or, the first level can give more choices, such as English Voice Mail or Automated Attendant and Japanese Voice Mail and Automated Atten- dant.

  • Page 200: Intercom Calls

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTERCOM CALLS CAUTION When the procedures tell you to hookflash/recall, quickly press and release the hookswitch. If you press the hookswitch to hang up, hold it down until the SL Hookflash Maximum timer expires (default value is 1.2 seconds);...

  • Page 201: Station-To-Station Calling

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 STATION-TO-STATION CALLING Stations can make and receive intercom calls as described below. Receiving Intercom Calls To receive an intercom call on an Inter-Tel endpoint: If you hear a double tone and a call announcement (handsfree call), and the Speaker button is lit, respond handsfree or lift the handset.

  • Page 202: Placing Intercom Calls

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Placing Intercom Calls When placing an intercom call, begin dialing before the Dial Initiation timer expires. If the timer expires, the system drops the connection and sends reorder tones. To place an intercom call: NOTE: In the procedure below, if you want to place a private (non-handsfree) call to an Inter-...
  • Page 203 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • If you dial an invalid number, you hear reorder tones. Display endpoints show INVALID NUMBER. If you do not have an assigned Attendant and you dialed 0, the display shows NO ATTENDANT PROGRAMMED.

  • Page 204: Intercom Camp On And Queue Callback

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTERCOM CAMP ON AND QUEUE CALLBACK Camp-on and queue requests allow the caller to wait for an available resource. A station user waiting for a specific resource (a trunk or a station) will be served before a station user waiting for a group that contains that specific resource (trunk group or hunt group).

  • Page 205: Busy Station Queue Callback

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Busy Station Queue Callback When a called station is busy or in Do-Not-Disturb, the caller can request a callback (queue) and hang up until the station is available. This can be done even if the call camps on. Each sta- tion can have only one active queue callback request at a time.

  • Page 206: Call Logging

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CALL LOGGING The Call Logging feature allows digital/IP endpoints and IP softphone users to log the follow- ing calls on their endpoint: • Missed Calls • Received Calls •...

  • Page 207: Call Logging Displays On A Six-Line Display Endpoint

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CALL LOGGING DISPLAYS ON A SIX-LINE DISPLAY ENDPOINT NOTE: At any menu level, you can press the asterisk ( ) button to cancel or return to the previous menu, or press the pound/hash ( ) button to accept.

  • Page 208: Call Logging Displays On A Two-Line Display Endpoint

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To delete the entry, press . The display will then show the next entry in DELETE the list or will go back to the main menu if the list is empty. To delete all entries, press DEL ALL To place a call, press...
  • Page 209 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Call Log Display. When one of the call menu options (Missed=1, Received=2, or Dialed=3) is selected in the main menu, a display similar to the one below appears. 4809619000 JOHN If both the calling number and Caller ID name are available, the first line contains the...

  • Page 210: Inter-Station Messages

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTER-STATION MESSAGES Intercom callers may leave a message waiting indication if a called station is busy, if there is no answer, if the station is in Do-Not-Disturb, or when they are connected to or placed on hold by another station.

  • Page 211: Leaving Messages

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 LEAVING MESSAGES To leave a message waiting indication: When calling a station, if you hear a busy signal, Do-Not-Disturb signal (repeating sig- nal of four fast tones and a pause), or the call is not answered: Inter-Tel endpoints: Press the button.

  • Page 212: Canceling A Message Waiting Indication That You Left

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Canceling a Message Waiting Indication That You Left Occasionally, you may want to cancel a message waiting indication that you left, before the station user responds to the message. If the message was left with the station’s message center, you cannot cancel the message waiting indication;...

  • Page 213: Answering Messages

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Answering Messages To answer messages at a display endpoint: When the desired message is displayed (as described above), press the button or the REPLY menu button while on- or off-hook. Depending on how the message was left, an intercom call is placed to the station that left the message or to your message center.

  • Page 214: Canceling A Waiting Message

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Canceling a Waiting Message NOTE: Message indications from Voice Mail will only be cleared if you save or delete the wait- ing Voice Mail message. The button will re-light if you clear the message indication with- out saving or deleting the Voice Mail message.

  • Page 215: Off-Hook Voice Announce (Ohva)

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 OFF-HOOK VOICE ANNOUNCE (OHVA) The Off-Hook Voice Announce (OHVA) feature allows an intercom caller (either single-line set or Inter-Tel endpoint) to establish voice contact with the called Inter-Tel endpoint user, even though the user already has a call in progress on the handset.
  • Page 216 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To place an off-hook voice announce call: When placing an intercom OFF-HOOK VOICE ANNOUNCE call to a busy OHVA-enabled ENDPOINT WITH Inter-Tel endpoint, do not PCDPM hang up. You hear busy sig- nals until the Camp-On and ACTIVE O H VA S c r e e n i n g t i m e r s...

  • Page 217: Outside Calls

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 OUTSIDE CALLS When a trunk is selected for receiving or placing an outside call, the voice channel is seized and cannot be used by any other station (unless the Conference feature is used, see page 222).
  • Page 218 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Single-Line Sets: Select a trunk using one of the following methods: • Enter the Outgoing Call feature code (8). This automatically selects an outgoing trunk according to the programmed outgoing access mode for your station. •...
  • Page 219 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To place a call using automatic route selection: Inter-Tel Endpoints: While on- or off-hook, enter the Automatic Route Selection fea- ture code (92000), or press the ARS button. You hear dial tone. Single-Line Sets: Lift the handset and enter the Automatic Route Selection feature code (92000).

  • Page 220: Receiving Outside Calls

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 RECEIVING OUTSIDE CALLS To receive an outside call on an Inter-Tel endpoint: You will hear one of the following signals when receiving an outside call. • Repeating long tones and a Call button or individual trunk button is flashing at the fast rate: A call is ringing in.

  • Page 221: On-Hook Monitoring

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ON-HOOK MONITORING An Inter-Tel endpoint user with a speakerphone can monitor the call (listen to a recorded mes- sage, wait for the call to be answered, or wait on hold), and then speak handsfree when answered.

  • Page 222: Trunk Camp On And Busy Trunk Callback (Queue)

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 TRUNK CAMP ON AND BUSY TRUNK CALLBACK (QUEUE) Camp-on and queue requests allow the caller to wait for an available resource. A station user waiting for a specific resource (a trunk or a station) will be served before a station user waiting for a group that contains that specific resource (trunk group or hunt group).

  • Page 223: Account Codes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To cancel a queue before the callback: Inter-Tel Endpoints: While on-hook, press the CANCEL QUEUE button or QUEUE button. Or, enter the Queue Callback feature code (6). The display shows QUEUE REQUEST CAN- CELED.
  • Page 224 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Forced – Long-Distance Toll Calls Validated: When this account code type is enabled, the user only has to enter an account code if the system detects that a long dis- tance call (a toll call outside of the local area codes) has been dialed when ARS is used.

  • Page 225: Optional Account Codes

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Optional Account Codes Optional account codes can be entered at any time during a call. These user-defined codes are not pre-programmed, but must be within the maximum length set in programming. If entered, optional account codes are printed in the SMDR report for that call in place of standard or forced account codes that may have been used.

  • Page 226: Enabling The Account Codes For All Calls Following Feature

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Enabling the Account Codes for All Calls Following Feature You can use the Account Code For All Calls Following feature to enter an account code once and apply it to all calls placed from that endpoint until the feature is canceled. The account code is stored in system memory and is used for all calls made by that station.

  • Page 227: Placing Calls On Hold

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 PLACING CALLS ON HOLD There are several ways to place intercom and outside calls on hold. While on hold, the caller hears music (if equipped). There are three hold applications in the system: •...

  • Page 228: System Hold

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SYSTEM HOLD NOTE: This feature does not apply to single-line sets. To place an outside call on system hold (Inter-Tel endpoints only): While on a call, press the Special button and enter the System Hold feature code (335). You hear intercom dial tone, and the associated Call button or individual trunk button flutters.

  • Page 229: Microphone Mute

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MICROPHONE MUTE Whether handsfree or using the handset, you can temporarily turn off your microphone while on a call. The call is still connected; you can hear the other party, but they cannot hear you. Since the call is not placed on hold, no timer is activated.

  • Page 230: Call Waiting

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CALL WAITING While a station is in use, incoming intercom and outside calls camp on until the busy station is available. The busy party hears a single camp-on tone every 15 seconds (unless the Camp-on Tone timer is changed or camp-on tones are disabled at the station).
  • Page 231 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To respond to call waiting using a single-line set: When you hear a single camp-on tone every 15 seconds while you are on a call, another call is waiting.

  • Page 232: Call Transfer

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CALL TRANSFER The Call Transfer feature includes several components as described in the following section. FEATURE CODES There are two feature codes for transferring intercom and outside calls to other stations, voice processing system applications, hunt groups, off-node devices, or outside telephone numbers.

  • Page 233: Transfer-To-Connect Station Flag

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 TRANSFER-TO-CONNECT STATION FLAG If the Transfer-To-Connect Allowed station flag is enabled, an announced transfer call (includ- ing an announced transfer from Voice Mail) connects immediately with the destination once the transferring party hangs up.

  • Page 234: Transfer To Hold

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 You have the following options: • To complete the transfer: Hang up or press another Call button. The display shows CALL TRANSFERRED TO (username). • To return to the caller: Press the fluttering Call button, trunk button, or button (Inter-Tel endpoint) or hookflash/recall twice (single-line set).

  • Page 235: Call Screening

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 TRANSFER RECALLS If a call is transferred to another station and is not answered before the appropriate Transfer timer expires (and if it was not transferred to hold), the call recalls the transferring station’s recall destination (defaults to the station) and the Recall timer is started.
  • Page 236 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Receiving an Announced Or Screened Transferred Call: Depending on the Transfer Method programmed for your mailbox or extension ID, one of the following will occur when you receive a call transfer from Automated Attendant or Call Routing Announcement: •...

  • Page 237: Reverse Transfer

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 REVERSE TRANSFER Calls ringing or recalling at a station or a hunt group can be picked up at any other station, using this feature. Calls on hold can also be picked up from stations. A user can reverse trans- fer a call from a station or a hunt group on another node.

  • Page 238: Conference Calls

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONFERENCE CALLS Station users can establish multi-party conference calls without operator assistance. There can be up to four parties in a conference. In addition to the initiating station, the conference can include any combination of up to three intercom and/or outside calls.

  • Page 239: Placing A Conference Call

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 PLACING A CONFERENCE CALL To place a conference call while on a call with an Inter-Tel endpoint: Press the button, or press the Special button and enter the Conference feature code (5). The party is on conference wait hold (hears music) and the button flutters.

  • Page 240: Add Parties To A Conference

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ADD PARTIES TO A CONFERENCE NOTE: This procedure cannot be performed if the maximum number of conference partici- pants has been reached. To add parties to an existing conference (any inside party) on an Inter-Tel endpoint: During the conference, press the button.

  • Page 241: Exiting And Re-Entering The Conference

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Exiting and Re-Entering the Conference To exit the conference and leave the other parties connected (any inside party) with an Inter-Tel endpoint: During the conference, press the button and hang up.

  • Page 242: Placing The Entire Conference On Hold

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Placing the Entire Conference on Hold Any inside party involved in a conference can place the conference on hold at his or her sta- tion. The other conference parties remain connected and can converse. The station user that placed the conference on hold can then place calls or use system features while the conference is on hold.

  • Page 243: Record-A-Call

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 RECORD-A-CALL NOTE: The Record-A-Call premium feature is required to use Record-A-Call. If your system is programmed with a Record-A-Call application, the stations can be pro- grammed to use the Record-A-Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox.
  • Page 244 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The programmer can set a maximum length for Record-A-Call messages. The Record-A-Call Maximum Message Length timer can be set at 0-600 minutes. A 0 setting allows messages of any length, limited only by the available disk space.

  • Page 245: Agent Help

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 AGENT HELP NOTE: The Agent Help premium feature is required to use Agent Help. The Agent Help feature allows a station user to request help from a designated “Agent Help Extension”...
  • Page 246 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 In a network setting, the Agent Help Extension does not need to reside on the same node as the user requesting Agent Help. The type of station instrument determines how the Agent Help Extension is alerted: •...
  • Page 247 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The Agent Help feature will not function in the following cases: • If the feature is not enabled in Premium Features, any user attempting to enter the Agent Help feature code will hear reorder tones and, if at a display endpoint, see a RESERVED FEATURE display.

  • Page 248: System Forwarding

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To use the Agent Help feature with a Single-Line Set: While on a call, hookflash/recall and then enter the Agent Help feature code (375). • If you hear reorder tone, the Agent Help feature is not available at your station, you already have four parties in your call, no conference circuit is currently available, or the Agent Help Extension is in Do-Not-Disturb.
  • Page 249 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 For each forwarding path assigned to the station, the system checks the following three criteria to determine if and when a call should be forwarded: • Type of incoming call: Up to six different types of calls can be programmed to be sent to the forwarding path.

  • Page 250: Individual Station Forwarding Points

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If a principal station or a station forwarding point is a member of a hunt group, calls placed to the hunt group’s pilot number are unaffected by system forwarding. The hunt group calls will be received at the station as usual and will not enter the system forwarding path.

  • Page 251: Handsfree Announce System Forward Option

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 HANDSFREE ANNOUNCE SYSTEM FORWARD OPTION When a call is transferred to the principal station by another station user and the principal sta- tion's system forward is set for the “no answer” station status, a system-wide option deter- mines what the caller hears, as shown in the table below.
  • Page 252 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If a forwarding point has the Call FORWARDING POINT USING Forward feature enabled, a system- MANUAL CALL FORWARD System forwarded calls from forwarded call will ring at the for- Principal Station will be sent ward destination until it is answered here if not answered at 1st...

  • Page 253: System Forward Enable/Disable

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If an infinite forward loop results INFINITE LOOP CAUSED BY from the combination of manual for- SYSTEM AND MANUAL CALL FORWARD wards and system forwarding paths, Calls received by this station t h e s t a t i o n t h a t w a s o r i g i n a l l y will not follow the manual intended to receive the call will ring,...

  • Page 254: Unanswered System Forward Calls

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 UNANSWERED SYSTEM FORWARD CALLS If a call that is following a system forwarding path is not answered or all forwarding points are in Do-Not-Disturb or busy, its final destination depends on the type of call as shown in the table below.

  • Page 255: Call Forwarding

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CALL FORWARDING With call forwarding, a station user can route incoming intercom and outside calls (including direct ring-in calls) to another station, to a hunt group, or to an outside telephone number, if allowed by toll and trunk restrictions.

  • Page 256: Fwd Button

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If calls are forwarded to a voice processing system application, and the system is unable to communicate with the voice processing system PC, the call will not be forwarded. It will remain at your station.

  • Page 257: Forward To An Outside Number

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 FORWARD TO AN OUTSIDE NUMBER When programming a station for call forward to an outside telephone number, a trunk access code is programmed before the telephone number. If the station is called while the selected trunk group is busy, the call will not be forwarded.

  • Page 258: Forward To An Extension Or Outside Number

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 FORWARD TO AN EXTENSION OR OUTSIDE NUMBER Station users can also forward calls using the Remote Programming feature described on page 269. To forward calls: Executive Display, Professional Display, and Model 8560 Endpoints: Press the button.

  • Page 259: Speed Dialing

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Inter-Tel Endpoints: If off-hook, hang up. You hear a progress tone, and the button is lit. The display shows FWD (condition) TO XXXX. If you attempted to for- ward calls to a station that is unconditionally forwarded to your station or if the for- warding path already has 10 stations, your display shows INVALID FORWARD PATH, you hear reorder tones, and you must enter a new destination.

  • Page 260: System Speed Dialing

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SYSTEM SPEED DIALING Speed dialing allows station users to dial stored telephone numbers quickly. Up to 1000, 48- digit system speed-dial numbers, with identifying names can be stored in system memory. (See the System Directory feature on page 251 and Caller ID on...

  • Page 261: Viewing System Speed Dial Numbers

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Viewing System Speed Dial Numbers To view system speed-dial numbers and names: NOTE: If you make a mistake, use the button to backspace. MUTE While on-hook, press SYS SPDL or enter the System-Speed Dial feature code (381).

  • Page 262: Station Speed Dialing

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 STATION SPEED DIALING For convenience, each station user can program up to 10, 16-digit station speed-dial numbers. Single-line sets use speed-dial location codes (0-9). Inter-Tel endpoints use speed-dial buttons, if programmed in the Inter-Tel endpoint’s keymap, or location codes 0-9.
  • Page 263 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 In numeric mode, the dialpad buttons are used to enter numbers 0-9, the pound ( ) button is used for entering a hyphen (-), and the asterisk ( ) button is used for entering a colon (:).
  • Page 264 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Digit Map Table Table 28. NUMBER OF TIMES BUTTON IS PRESSED BUTTON ENGLISH/SPANISH CHARACTERS KATAKANA CHARACTERS & # or / Ñ or # long *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language.

  • Page 265: Viewing Station Speed Dial Numbers

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To program station speed-dial numbers at a single-line set: NOTE: If you make a mistake, press ; then start over. The number in memory remains unchanged. Lift the handset and enter the Program Station Speed Dial feature code (383). You hear a confirmation tone.

  • Page 266: Dialing Station Speed Dial Numbers

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Dialing Station Speed Dial Numbers To dial a station speed-dial number at a single-line set: Lift the handset. (Inter-Tel endpoints can remain on-hook.) If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom call or if the outside number contains a trunk access code, skip this step.

  • Page 267: Intercom, Speed Dial, And Feature Code Directory

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTERCOM, SPEED DIAL, AND FEATURE CODE DIRECTORY NOTE: The Directory is a premium feature and does not support single-line sets. The Directory feature enables display endpoint users to “look up” intercom extension numbers and usernames, system speed-dial numbers and names, or system feature codes.
  • Page 268 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To perform a directory search: While on- or off-hook, enter the Directory feature code (307). The button lights (and the Speaker button lights if on-hook) and the display shows DIR TYPE: (IC=1 OUT=2 FEAT=3).

  • Page 269: Intelligent Directory Search (Ids)

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTELLIGENT DIRECTORY SEARCH (IDS) When using an Axxess system, the user may encounter several situations where inputting text is necessary. Examples of these situations may include searching an IC, Outside, or Feature directory for a particular number, name, or feature.

  • Page 270: Dialpad Buttons For Display Endpoints (Except For The 8602 Ip Softphone)

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 DIALPAD BUTTONS FOR DISPLAY ENDPOINTS (EXCEPT FOR THE 8602 IP SOFTPHONE) System v9.1 or later supports new dialpad button characters. When searching for a number, name, or feature in a directory, users can press the following dialpad buttons to enter characters or perform an action.

  • Page 271: Dialpad Buttons For The 8602 Ip Softphone

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 DIALPAD BUTTONS FOR THE 8602 IP SOFTPHONE With the 8602 IP softphone, users have access to a keyboard and can type a name directly into a field. IDS handles the following input for those users. DIALPAD REPRESENTED CHARACTERS COMMENT...
  • Page 272 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 IC Directory Examples If users have not yet entered any digits in the IC directory, users will see the entire directory. The empty matches are displayed first. Instead of displaying a blank line, IDS shows the exten- sion in brackets for any match that is empty.
  • Page 273 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When users enter in the IC directory, a display similar to the one below appears. The first line shows the first match with an underscore to indicate the number If an entry has more characters than can fit in of characters that the user has the width of the display, the user sees only...

  • Page 274: Feature Directory

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 FEATURE DIRECTORY The following are examples of the Feature directory displays. Upon accessing the Feature directory, the user will see the entire directory. Just like the IC directory, a six-line display end- point shows three possible matches at a time.

  • Page 275: House Phone

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 HOUSE PHONE This feature provides users with the ability to place a pre-designated intercom or outside call simply by lifting the handset (or pressing the Speaker button, if using an Inter-Tel endpoint) on a designated house phone.

  • Page 276: Redialing

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The interaction of the House Phone Mode flag with the programmed speed-dial number and system feature is shown below. House Phone Flag Settings Table 29. SITUATION DAY/NIGHT # NORMAL MODE RESTRICTED MODE House phone user lifts...
  • Page 277 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Non-display system speed-dial numbers cannot be redialed at a display endpoint. Redial Options Table 30. STATION STATUS WHEN STATION HAS STATION HAS REDIAL FEATURE IS “LAST NUMBER SAVED” “LAST NUMBER DIALED”...

  • Page 278: Using The Last Number Saved Feature

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 USING THE LAST NUMBER SAVED FEATURE Use the following procedures to save and redial numbers at stations that are programmed to use the Last Number Saved feature. To save a number on a station programmed for last number saved: NOTE: The saved number is replaced each time you repeat this procedure.

  • Page 279: Redirect Call

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 REDIRECT CALL The Redirect Call feature code is located under System/Devices and Feature Codes/Feature Codes. The Redirect Call Feature (feature code 331) allows Inter-Tel endpoint users to route ringing outside, intercom, and camped on calls to another station, hunt group, or outside num- ber.

  • Page 280: Paging

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 PAGING The Paging feature allows announcements to be made through endpoint internal speakers. Optional external paging equipment (amplifiers and paging speakers) may also be installed. There can be up to 10 paging zones (50 when using a CP Server). When the system is in the default state, all Inter-Tel endpoints are assigned to paging zone 1 to provide an all-page zone.

  • Page 281: Remove From Paging

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 REMOVE FROM PAGING An Inter-Tel endpoint user can prevent the endpoint from receiving pages or allow it to receive pages again using these feature codes. If the endpoint is assigned to more than one page zone, all zones are removed or replaced;...
  • Page 282 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Do-Not-Disturb messages are programmed in the database or using an administrator station. Default Do-Not-Disturb messages are programmed as follows. Table 31. Default Do-Not-Disturb Messages DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE DO-NOT-DISTURB...
  • Page 283 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The second line of the message can be customized with a numeric/alphanumeric message of up to 16 characters (English/Spanish and/or Japanese characters). The customized message is entered as described below. When entering a customized Do-Not-Disturb message, you can button or USE ALPHA MODE/USE NUMERIC MODE menu button to press the switch back and forth between alphanumeric and numeric mode.
  • Page 284 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If desired, customize the second line of the message: Use any combination of the fol- lowing methods. • Remain in numeric mode: Press the dialpad buttons to enter the desired number. Use the pound button ( ) for a hyphen (-) and the asterisk button ( ) for a...

  • Page 285: Do-Not-Disturb Override

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 DO-NOT-DISTURB OVERRIDE If your Inter-Tel endpoint is enabled for Do-Not-Disturb override and you hear Do-Not-Disturb tones when placing an intercom call, you may use the following procedure to break through Do-Not-Disturb and complete the call.
  • Page 286 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To change the station password from your station: Enter the Program Station Password feature code (392). You hear a confirmation tone. If you have a display, it shows ENTER PASSWORD. Enter your current password, followed by #.

  • Page 287: Remote Do-Not-Disturb Programming

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 REMOTE DO-NOT-DISTURB PROGRAMMING To place a station in Do-Not-Disturb mode using the remote programming feature: NOTE: After each entry, non-display endpoint users will hear a confirmation tone. Outside call- ers using a DISA line will hear confirmation tone followed by DISA dial tone.

  • Page 288: Remote Forward Programming

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Use speed-dial and/or redial numbers (Inter-Tel endpoints only): In either numeric or alphanumeric mode, you can speed dial a number (using the speed-dial button or feature code). In numeric mode you can press the button to enter the REDIAL stored characters.

  • Page 289: Default Station

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Enter the forwarding destination. This can be an extension number or a trunk access code followed by an outside telephone number. – If the forward destination is an extension number, programming is complete, and the call is disconnected automatically.

  • Page 290: Hookflash/Recall

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 HOOKFLASH/RECALL A timed hookflash/recall may be required for Inter-Tel endpoint and single-line users to use certain telephone company or PBX features. The CO Hookflash/Recall feature code sends a timed hookflash/recall over the trunk when entered.
  • Page 291 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 At the programmed time, the reminder message signals the station with eight short tones. A display endpoint shows the message until it is canceled; a non-display endpoint receives tones only.
  • Page 292 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 To request reminder messages: NOTE: Lift and replace the handset to stop the process without selecting a message. While on-hook, enter the Reminder Message feature code (305). Display endpoints show SELECT REMINDER MSG # (01-20).

  • Page 293: Record Keeping And Maintenance Features

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 RECORD KEEPING AND MAINTENANCE FEATURES The record keeping and maintenance features available include the following items: • Call Cost Accounting • System Error/Message Printing CALL COST ACCOUNTING NOTE: The system's Call Cost Accounting feature is intended to provide a cost estimate that is applied to the various classes of calls.

  • Page 294: Station Message Detail Recording (Smdr)

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 All outgoing calls using a trunk that is not subject to toll restriction are classified as one of the following call types for call cost calculation (call cost type is programmed in the database). •...
  • Page 295 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Record All DID/DNIS Calls: Records all calls received through DID and DNIS. • Record All Trunk To Trunk Calls: Records all calls made from one outside caller to another.
  • Page 296 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Figure 8. SDMR Report Format TYP EXT# TRUNK DIALED DIGITS START ELAPSED COST ACCOUNT CODE X X X X X X X X X X X X X X < 2 8 c h a r a c t e r s > H H : M M H H : M M : S S $ X X . X X XXXXXXXXXXXX* Call type abbreviations for: Free...

  • Page 297: System Error/Message Print

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 START This shows the time that the call became valid (see page 278 for an explanation). For an unan- swered ring-in, it shows the time the call began ringing. It is shown in 24-hour time (00:00 - 23:59).
  • Page 298 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 In a network setting, each node has its own message print programming, message print output port, and message print output port backup. There should be a message print terminal at each node to monitor node and network performance and aid in troubleshooting.
  • Page 299 System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Each message record includes the following fields: • Sequence Number: This field shows the order in which the faults occurred. If there is a skip in a series of sequence numbers, it indicates that a message was logged that is not programmed to be printed.

  • Page 300: Audio Diagnostics Feature

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 POWER FAILURE CAPABILITIES The Central Processor (CPU) Card contains relay contacts that can be used for power failure transfer which allows one or more single-line sets to select predetermined trunks in the event of a processor board failure or a power failure.

  • Page 301: Audio Problems

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 AUDIO PROBLEMS When the Audio Diagnostics feature code (320) is entered, the system prompts users to select a characteristic of the audio problem. Users with 6-line display endpoints can either press the menu button that corresponds to the displayed audio problem or enter the numeric codes for the audio problem on their dialpads.

  • Page 302: Using The Audio Diagnostics Feature

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Using the Audio Diagnostics Feature Only stations with the Audio Diagnostics station feature enabled can use the Audio Diagnos- tics feature. NOTE: Only six-line display endpoints have the menu buttons mentioned in these instructions. Users who have endpoints with a two-line display, or no display, must use the numeric entries to use the Audio Diagnostics feature.

  • Page 303: Phantom Devices

    System Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Hang up to complete the Audio Diagnostics ALARM #128 feature. x12345 AUDIO FRZ CLEAR ALARM When the Audio Diagnostics selections are CLEAR ALL ALARMS completed, the system generates Alarm 128 and the administrator station displays IDLE MENU ALARM #128...

  • Page 305: Voice Processing Features

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Voice Processing Features CONTENTS PAGE Introduction..............291 Automated Attendant .
  • Page 306 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CONTENTS PAGE Voice Mail ..............314 Voice Mail and Message Notification/Retrieval Applications .

  • Page 307: Introduction

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 INTRODUCTION This section describes the voice processing system features supported by the Inter-Tel voice processing systems. Features are dependant upon the voice processing system, the equipment used, the software version that the site is running, and the site’s licensing.
  • Page 308 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When Automated Attendant answers a call, it plays a recording that gives dialing instructions. During or after the recording, the caller may then directly dial a station extension number, Voice Mail access number (if there is no associated mailbox), or hunt group pilot number.

  • Page 309: Automated Attendant Applications

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 AUTOMATED ATTENDANT APPLICATIONS There are a number of different uses for this feature. Here are two examples: • Direct ring-in calls to a busy Attendant could be forwarded to Automated Attendant (using the Call Forward If Busy feature or system forwarding).

  • Page 310: Automated Attendant Custom Audiotex Recordings

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 AUTOMATED ATTENDANT CUSTOM AUDIOTEX RECORDINGS Custom audiotex recordings are made using the Voice Mail Administrator’s mailbox as described on page 63. Each recording is associated with a recording number and assigned to the application(s) in Database Programming or using the System Administrator’s mailbox.

  • Page 311: Automatic Fax Detection

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 AUTOMATIC FAX DETECTION NOTE: This feature is available for the Windows 2000, and EM voice processing systems only. With Automatic Fax Detection, Call Routing Announcement applications and mailboxes can be programmed to automatically route incoming fax calls to a specified extension or to an e- mail address.

  • Page 312: Automatic Speech Recognition

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 • Received On: The RECEIVED ON line contains the date and time that fax was received. • FAX.TIF file attachment: The file attachment appears as a file with the name FAX.TIF.

  • Page 313: Call Routing Announcement

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CALL ROUTING ANNOUNCEMENT The Call Routing Announcement application can be used as a simple playback device that plays a message and then hangs up to disconnect the call. This is especially useful for program- ming hunt group announcement and overflow stations.

  • Page 314: Call Routing Custom Audiotex Recordings

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CALL ROUTING CUSTOM AUDIOTEX RECORDINGS When accessed, the Call Routing Announcement application will play a custom audiotex recording and then hang up. Call routing announcements are recorded using the Voice Mail Administrator’s mailbox as described on page 63.
  • Page 315 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Figure 9. Sample Call Routing Announcement Tree EXT 2500: “Thank you for calling X Company, if you know the party’s extension number, you may dial it now. For a company directory, press #.

  • Page 316: Directories

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 DIRECTORIES The following two types of voice processing system directories can be enabled (or disabled) in the system: • The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names, and mailbox numbers.

  • Page 317: Locating A Name

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 LOCATING A NAME There are two methods used for entering a name when you spell the name using your end- point’s dialpad digits: Quick Spell and Exact Spell. Outside callers and station users with non- display endpoints and single-line sets use Quick Spell.

  • Page 318: Listening To The Next/Previous Name

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Listening to the Next/Previous Name After a name has been played, the caller can listen to the previous name in the directory by pressing . To listen to the next name, the caller can press The directory lists are circular.

  • Page 319: Searching The Voice Mail Directory

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SEARCHING THE VOICE MAIL DIRECTORY To search the voice mail directory by saying the name: If Automatic Speech Recognition (ASR) is enabled, you are given the option to search for a name in the directory by saying it.

  • Page 320: Em Directories

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 EM DIRECTORIES Directories contain a list of extensions or mailboxes and the names programmed for them. The following directories can be enabled (or disabled) in the system: •...
  • Page 321 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 A caller begins a directory search by selecting the directory option from the menu. The caller is prompted to say or spell the last name of the mailbox user they would like to locate. When the caller searches for a name, the directory locates all matches (first and last names) for the name.
  • Page 322 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 If more than 10 matches are located, the system prompts you to browse or filter the list. Do one of the following: • Say “Yes” or press to browse the list.

  • Page 323: E-Mail Reader

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When the caller accepts the directory name from voice mail, the caller is transferred to the cor- responding mailbox. After the transfer the caller either hears the subscriber’s recorded greet- ing, their recorded directory name, or, if no recording has been made, the “mailbox number XXX is not available”...

  • Page 324: Fax-On-Demand

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 FAX-ON-DEMAND The Fax-On-Demand feature provides fax services to callers. It is a specially programmed Call Routing Announcement application that uses digit translation to allow callers to select the doc- uments they want to have faxed to them.
  • Page 325 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 The system checks the entered number, and one of the following occurs: • If the number is valid, the system tells the caller when the document will be deliv- ered (this depends on the programmed fax delivery times in the voice processing system database) and returns to the recording.

  • Page 326: Record-A-Call

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Fax documents can be saved and restored using the Voice Processing Save And Restore data- base program. The system Save And Restore operation has no effect on fax documents. How- ever, if the system database is defaulted, all fax documents are deleted.

  • Page 327: Scheduled Time-Based Application Routing (Star)

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SCHEDULED TIME-BASED APPLICATION ROUTING (STAR) Scheduled Time-based Application Routing (STAR) allows you to have applications with alter- nate greetings and/or different programming set up for holidays, weekends, and other sched- uled events.
  • Page 328 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 When programming the days and times, be careful not to overlap. For example, if you place a date entry for Dec. 25 after a day of the week entry for Monday, and Christmas falls on a Mon- day, the “Monday”...

  • Page 329: Smdr Information Storage And Retrieval

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SMDR INFORMATION STORAGE AND RETRIEVAL The voice processing system PC can be used to capture Station Message Detail Recording (SMDR) information. The SMDR information is stored in a file on the voice processing system PC’s hard disk for later retrieval.

  • Page 330: Voice Mail

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 VOICE MAIL The Voice Mail feature allows callers to send and receive recorded messages from any station or DTMF endpoint. (Dial pulse signaling is not recognized by the voice processing system. Callers using dial pulse endpoints will be routed to the Voice Mail application’s Dial-0 Desti- nation for assistance.

  • Page 331: Mailboxes

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Callers will hear the Voice Mail company greeting and recorded instructions that tell them what to do next. Users simply listen to the prompts and press the dialpad button that corre- sponds to the desired choice.

  • Page 332: Group Lists

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Calls transferred from the Automated Attendant or a Call Routing Announcement application to a station with a mailbox can be screened, announced, or unannounced. Separate program- ming flags determine the methods used for transferring calls to stations with mailboxes.

  • Page 333: Message Notification To Stations

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 MESSAGE NOTIFICATION TO STATIONS Each mailbox has a programmed Message Notification Station. This is usually the extension number that matches the mailbox number (associated mailbox). However, a different number can be used for the mailbox’s message notification station (non-associated mailbox).

  • Page 334: All Messages, Priority Only, And Each New Message Flags

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 All Messages, Priority Only, and Each New Message Flags When the mailbox is being programmed for remote notification, message notification can be set to place the notification call when any message is received or only when priority messages are received.

  • Page 335: Notification Numbers

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Notification Numbers Each cascade level has a programmed notification number that can be an extension number or an outside telephone number. When an outside telephone number is used, the system will access an outgoing trunk using the code programmed for that level.

  • Page 336: Subscriber Features

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 SUBSCRIBER FEATURES Before subscribers can use voice mail, they must set up their mailbox. Mailbox setup and con- figuration options include: • Initializing a mailbox • Setting up an e-mail password (if E-Mail Reader is enabled) •...
  • Page 337 Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Instructions for all of the subscriber tasks are located in the endpoint user guides. In addition to instructions for the tasks listed on the previous page, endpoint user guides contain frequently- asked questions, guidelines for using ASR, information about using E-Mail Reader, and flow- charts for the standard voice mailbox and the advanced mailbox.

  • Page 338: Unified Messaging

    Voice Processing Features ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 UNIFIED MESSAGING Unified Messaging versions 2.2 (VPU) and 2.3 (EM) have reached their end of sale and are no longer supported after April 30, 2008. Inter-Tel recommends that current UM v2.2 and v2.3 installations upgrade to UM Open Stan- dards Edition (OSE).

  • Page 339: Voice Processing Prompts

    Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Voice Processing Prompts CONTENTS PAGE Voice Processing Systems ........... . . 324 Automatic Speech Recognition (ASR) .

  • Page 340: Voice Processing Systems

    Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 VOICE PROCESSING SYSTEMS This section contains all of the default voice prompts for the three voice processing systems supported by the Axxess Converged Communications Platform. The Axxess platform supports the following voice processing systems: •...
  • Page 341 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) Using the keys on your telephone, please spell Please say the name of the person you are trying the name of the person, then press pound (or to reach.
  • Page 342 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) Enter your password. Then press pound (or Say or enter your password. hash). There have been three invalid attempts to log onto your mailbox.
  • Page 343 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) ...new messages..of which is priority. You have no new messages. You have one saved message..saved messages.
  • Page 344 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) To fast forward your message or recording, press To fast forward your message or recording say three.
  • Page 345 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) To change your message envelope, press four. To change your message envelope, say “Enve- lope”...
  • Page 346 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) Thursday Friday Saturday To turn this number on or off, press one. To turn this number on or off, say “Change” or press one.
  • Page 347 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) November December First Second Third Fourth Fifth Sixth Seventh Eighth Ninth Tenth Eleventh Twelfth Thirteenth Fourteenth...
  • Page 348 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) ...starting at..ending at... For mailbox and group list maintenance, press For mailbox and group list maintenance, say two.
  • Page 349 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) If this is the correct recording, press pound (or If this is the correct recording, say “Yes” or press hash).
  • Page 350 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) ...Hundred This mailbox is currently full and cannot receive new messages..of which are priority. Priority message received...
  • Page 351 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) I’m sorry. This mailbox is currently in use and cannot be accessed. Please try again later. Not used Not used If you are calling from a rotary-type telephone,...
  • Page 352 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) You must program a telephone number first. You have chosen not to have a pager number. Cascade Level...
  • Page 353 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) (For U.S. systems) Please enter the 10 digit tele- (For U.S. systems) Please say or enter the 10 phone number of your fax machine, including digit fax number, including area code.
  • Page 354 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) Hello, you’ve reached the Inter-Tel automated call handling system. To change your message search order, press To change your message search order, say two.
  • Page 355 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) To change your transfer method, press five. To change your transfer method, say “Transfer” or press five.
  • Page 356 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) To replace this system prompt with a custom To replace this system prompt with a custom prompt, press three.
  • Page 357 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) Enter the destination mailbox. Say or enter the destination mailbox. This mailbox has one unheard message..unheard messages.
  • Page 358 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) To listen to faxes, press six. To listen to Fax messages, say “Facsimile” or press six.
  • Page 359 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) ...with attachment... For your voice mail envelope, press one. For your voice mail envelope, say “Voice Mail” or press one.
  • Page 360 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) ...hours..hour... <10 second pause> <five second pause> <one second pause> Fax cancelled phone number…...
  • Page 361 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) Speech recognition has been disabled for this call. Not used Not used ... messages… ...seen...
  • Page 362 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) I was unable to connect to your fax server. If you have changed your password, press one. If you have changed your password, say “Pass- word”...
  • Page 363 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) lower K lower L lower M lower N lower O lower P lower Q lower R lower S question mark...
  • Page 364 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) ...unreadable messages You have no unreadable messages To manage unreadable messages, press six unreadable message...
  • Page 365 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) E-Mail Reader was unable to retrieve your e- mails from your e-mail server due to a login fail- ure.
  • Page 366 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) When you are finished entering mailbox numbers, When you are finished entering mailbox numbers, press star to exit.
  • Page 367 Voice Processing Prompts ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Table 37. Voice Prompts: Non-ASR and ASR (Continued) PROMPT CONTENT (NON-ASR) CONTENT (ASR) The locations of special characters are...For space, at, hyphen, underscore, equals sign, comma, greater than, and right parenthesis, use key “zero.”...

  • Page 369: Default Feature Codes

    Default Feature Codes ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Default Feature Codes Trunk Access Codes CODE (U.S./ FEATURE NAME EUROPE) CODE (U.S./ FEATURE NAME EUROPE) Default Station Automatic Route Selection (ARS) 92000* Directory Trunk Group Access 1-208 92001-92208* Display Outside Party Name On/Off Emergency Calls...
  • Page 370 Default Feature Codes ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 CODE (U.S./ CODE (U.S./ FEATURE NAME FEATURE NAME EUROPE) EUROPE) Redial Set Network Date/Time 9810 Redirect Call Set Time/Date 9800 Reminder Message Synchronize Network Time 9811 Reminder Message Cancel Diagnostics Feature Codes Remote Programming...

  • Page 371: Index

    Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Index Symbols speed-dial programming 38 system alarms 42 system database programming 16, 18 Administrator Duties 12 “All Transient Displays” Station Flag 174 Administrator Feature Codes 124 “DKTS Alternate Transient Display Timer” Station Flag And Timer Administrator Procedures 11 Administrator Programming Planning Sheets 67 “DKTS Alternate Transient Display Timer”...
  • Page 372 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Attendant Recall 130 all calls 239 Attendant Stations 129 FWD button 240 Attendants 129 hunt groups 134 DSS/BLF units 129 if busy 239 forwarding to 241 if no answer/busy 239 hunt groups as 129 remote programming 272 primary 129, 131...
  • Page 373 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Conference Calls 222 Digit Translation 298 Conferencing 222 nodes 298 adding parties 224 programming 298 exiting/parties on hold 225 Digit Translation Nodes 298 exiting/re-entering 224 Digital Direct Station Selection/Busy Lamp Field (DSS/BLF) Units placing on hold 226 Connecting a Headset 90 Digital Endpoint 199...
  • Page 374 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 EM Directories 304 Error Reporting 281 EM Voice Prompts 324 Exact Spell 301 Executive and Professional Display Endpoint Speakerphones 78 E-Mail Reader 7, 307 Executive Display Endpoint 81 Emergency Call Feature 161, 165 Emergency Calling Party Number 168 alternate menu display 80...
  • Page 375 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Forward Hunt Group Forwarding Points 234 to an attendant 241 Hunt Group Remove/Replace and Do-Not-Disturb 135 to an outside number 241 Hunt Groups 132 to the message center 241 as alternate message source 134 to voice mail 241 as attendants 129...
  • Page 376 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Internet Protocol (IP) alphanumeric 17 devices 100 date and time 14 Do-Not-Disturb 266 local loop support 168 Inter-Tel endpoints 275 MGCP 103 multilingual capability 180 Internet Protocol Card (IPC) 77 system speed dialing 244 Internet Protocol Resource Card (IPRC) 77 Language Selection 180...
  • Page 377 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Message Lamps 97 Message Notification 317 multiple mailboxes 317 Network 75 stations 317 account codes 208 Message Notification to Stations 317 agent help extension 230 Message Notification/Retrieval 314 alarms 42, 45 Message Retrieval Order 55 ARS 161...
  • Page 378 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 On-Hook Monitoring 205 system in night mode 13 Open Architecture Interface (OAI) 96 Placing a Conference Call 223 Operational Changes 150 Placing Calls On Hold 211 Operator Destination Placing Intercom Calls 186 mailbox 316 Placing Nodes in Day or Night Mode 13...
  • Page 379 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Requesting Additional Information 302 Resetting the Call Processing Card Modem 49 Responding to Messages 196 Responding to the Audio Diagnostics Feature 287 Queue Restart ACD Idle Time Upon Login Flag 147 feature code 124, 354 Retry Call Attempts 318 station 188, 189...
  • Page 380 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 off-premises stations 98 programming 246 ring zones 98 Stations 180 programming at administrator station 18 SIP (Session Initiation Protocol) toll restriction COS 162 devices 100 SIP Device Installation and Configuration 101 Station-To-Station Calling 185 SIP Gateway 103 Subscriber 315...
  • Page 381 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 ACD Hunt Group Span Nodes 149 Transient Call Indication on Call Answer 87, 175, 221 Administrator Feature Codes 124 Trunk Access Codes 117 Trunk Camp On and Busy Trunk Callback (Queue) 206 Agent Help Extension 229 Trunk Features 153 Alarm Numbers and Priorities 47...
  • Page 382 Index ® ® Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008 Using Voice Mail Networking 8 DISA 171 Voice Mailbox Directory 304 DSS/BLF Buttons 40 Voice Processing Features 291, 324 last number dialed feature 262 Voice Processing System 182 last number saved feature 262 Voice Processing System Applications 6 Using DISA 171...
  • Page 383 VOICE MAIL FLOWCHART NOTE: At any menu level, you can say “Cancel” or press to cancel or return to the previous menu or say “Accept” or press to accept. Also, Automatic Speech Recognition commands are indicated in the quotation marks. ADMINISTRATOR MAILBOX MENU ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX...
  • Page 384 Part No. 550.8001 Issue 11.0, May 2008 A661/9112A...

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