Page 1 Mitel 6930 SIP Phone RELEASE 6.1.0 USER GUIDE 58016547 REV00 October, 2021...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
Page 4: Table Of Contents
Welcome ........1 6930 IP Phone ....... . . 1 6930 IP Phone Model Variants .
Page 5 Phone Options through the Mitel Web UI ....24 Using the Mitel Web UI ..... . .25 Phone Status .
Page 6 Busy Lamp Field (BLF) Key ......95 Configuring a BLF Key Using the Mitel Web UI ...97 BLF/List Key .
Page 7 BLF/Xfer Key Requirements and Functionality ..106 Configuring a BLF/Xfer Key Using the Mitel Web UI ..107 Speed Dial/Xfer ....... 108 Speed Dial/Xfer Key Requirements and Functionality .
Page 8 Using Intercom Functionality ..... . . 128 Using the Icom Key ......128 Outgoing Redial List .
Page 9 Auto-lock and Unlock on Mobile Proximity ... 191 PCLink for 6930 IP Phone ......192 Configure the Mitel 6930 IP Phone .
Page 10 Replacing the Headset ......223 Mitel Wireless LAN Adapter ..... . .224 Installing and Configuring a WLAN Adapter .
Page 11 Why doesn’t my phone ring? ..... . . 227 Why is the light not coming on with a new voicemail message? ..227 Why is my handset not working? .
Page 12: Welcome
SIP IP phone also offers plenty of support for Mitel and third-party peripherals and has an envi- ronmentally efficient PoE class 3 rating. The Mitel 6930 SIP IP phone is one of the most advanced desktop IP phones available on the market today and is ideal for any enterprise executive or manager, Teleworker, and Contact Center employee.
Page 13: 6930L Ip Phone
6930L IP P ELCOME HONE To differentiate between the 6930 IP Phone and 6930t IP Phone, the Mitel shield icon is added to the phone, handset, and screensaver to indicate that the phone is built from plastics protected with the antimicrobial technology.
Page 14: Documentation
The Installation Guide can be downloaded from http://www.miteldocs.com. Mitel 6900 SIP IP Phones Administrator Guide– Describes how to set up the Mitel SIP IP phones • on the network and contains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can be downloaded from http://www.miteldocs.com.
Page 15: Requirements
6930 IP Phone with Bluetooth capability. Requirements The 6930 requires the following environment: SIP-based IP PBX system or network installed and running with a SIP account created for the 6930 • phone Access to a Trithroughl File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer •...
Page 16: Ip Phone Keys
IP P HONE ANEL IP Phone Keys Key Panel The following sections describe the various 6930 phone key functions and how they can help you make and manage your calls and caller information. Handset Goodbye Key Speaker Redial Key Message Waiting...
Page 17: Key Description
Volume Control Programmable Keys Dialpad LCD Screen Key Description The following table describes the keys on the 6930: Description Directory key - Displays a list of your contacts. For more information, see Directory Call History key - Call History key displays All folder list which includes the list of your missed, outgoing, and received calls.
Page 18: Dialpad Keys
Configuring Softkeys Dialpad Keys The 6930 has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6930 phone dialpad includes the following: Dialpad Key...
Page 19: E.164 Support
E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6930 IP phone. The support for inserting the '+' symbol is provided to users in the following ways: When dialing from the phone, users can insert the '+'symbol by a long-press of the '0' key.
Page 20: Getting Started
Getting Started The 6930 must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 21 ETTING TARTED LUGGING IN AND TARTING THE HONE updates. : New updates to your phone can be automatically scheduled from the server. This is set up on the NOTE phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
Page 22: Network Connected/Network Disconnected
However, if changes have been made to your phone’s network settings, you may need to restart your phone. Check with your System or Network Administrator for assistance. For more information about connecting your phone, see the Mitel 6930 IP Phone Installation Guide .
Page 23: Voice Services
Administrator. Voice Services Voice Services can be configured on Mitel MiVoice 6930 IP phones to provide remote workers access to the same rich communication capabilities as provided to in-office workers. After the initial boot-up of the IP phone, a Voice Services screen auto-prompts the user to select an appropriate service.
Page 24 ETTING TARTED OICE ERVICES Or, edit the existing MiVoice Connect Configuration Server address. For Manual Configuration, enter information in the following fields: • In the Download Protocol field, select the protocol for downloading firmware from the server. – In the Primary Server field, enter the domain name or the IP address of the server. –...
Page 25: Ui Overview
ETTING TARTED VERVIEW To view or edit the Voice Services settings on the Mitel MiVoice 6930 IP phone: Press the (Options) key on the phone to enter the Options menu. Navigate to Voice Services using the navigation keys and press the Select softkey.
Page 26 UI O ETTING TARTED VERVIEW Icon Description Phone Locked >- The lock icon displays on the Home> screen indicating that the phone is in a locked state preventing the phone from being used and preventing any changes from being made to the phone. Voicemail - >The voicemail icon displays on the Home >screen only if you have new messages waiting.
Page 27 UI O ETTING TARTED VERVIEW XML-related text • Network status • Softkeys 12 top softkeys and 5 bottom softkeys are always displayed on the Home screen. You can configure the top softkeys with up to 44 functions and configure the bottom softkeys with up to 24 functions as required.
Page 28: Line Selection Screen
The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6930 has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to display all the rest of the configured softkeys (as per the figure below).
Page 29: Detailed-View Call Screen
UI O ETTING TARTED VERVIEW Indicator/Icon Description Indicates a call is incoming on the respective line. Indicates a call is outgoing on the respective line. Detailed-View Call Screen The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen displayed for all active point-to-point calls.
Page 30: Multi-View Call Screen
Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. Multi-View Call Screen The Multi-View Callscreen allows you to manage your calls more efficiently when you have more than one call in progress.
Page 31: Ui Navigation
Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. : The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected NOTE state.
Page 32 UI N ETTING TARTED AVIGATION The left and right navigation keys are used to switch to the different screens and the up and down navi- gation keys are used to highlight and scroll through the different lines/calls on the respective screen. Pressing the center button selects/sets options and performs various actions (such as dialing out when in the Directory, Received Callers, and Outgoing Redial Lists).
Page 33: Methods Of Customizing Your Phone
There are two ways to customize specific options on your phone: Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC • Phone Options through the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI.
Page 34 IP P ETHODS OF USTOMIZING HONE HONE PTIONS THROUGH THE HONE Icon Option Bluetooth Phone Lock • Audio Audio Mode • Headset • Ring Tones • Tone Set • Display Dialing Live Dialpad • Speed Dial Edit • Restart : The Advanced options are Administrator-level functions only, and are not accessible by the user. NOTE These options should only be set up and changed by your System Administrator.
Page 35: Using The Ip Phone Ui
In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see...
Page 36: Using The Mitel Web Ui
HONE PTIONS THROUGH THE ITEL Using the Mitel Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press Enter. The following Login screen displays. At the prompt, enter your username and password and click OK. The Status window displays for the...
Page 37 : For a user, the default username is “user” and the password field is left blank. NOTE You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation,and Basic Settings. Category...
Page 38 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached. Directory- Allows you to copy the Received Callers List and Local Directory from your IP phone to your PC.
Page 39 Custom Ringtones- Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone. For more information on custom ring tones, see “Installing Custom Ring Tones Using the Mitel UI”on page...
Page 40: Phone Status
HONE Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status through IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
Page 41 IP P HONE TATUS HONE TATUS THROUGH HONE Network • Storage • : The Directory List detailed in the Storage menu is in reference to the Local Directory. NOTE If the Received Callers List or Outgoing Redial List is full, the Storage screen displays informa- tion regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored...
Page 42: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 43: Phone Status Through The Mitel Web Ui
HONE TATUS THROUGH THE ITEL Use the down navigation key to highlight Network. The IP address of your 6930 displays in the IP Address field in the right column. Phone Status through the Mitel Web UI Use the following procedure to view the phone status through the Mitel Web UI.
Page 44: Sip Account Status
TATUS THROUGH THE ITEL SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Status Condition...
Page 45: Customizing Your Phone
IP Phone UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Page 46 Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI. : All languages may not be available for selection. The available languages are dependent on the NOTE language packs currently loaded to the IP phone.
Page 47: Input Language
IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected.
Page 48 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French Uppercase Characters Lowercase Characters Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë GHI4ÎÏ...
Page 49 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ...
Page 50 USTOMIZING HONE ANGUAGE Italian Uppercase Characters Lowercase Characters Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$!
Page 51 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE>...
Page 52 USTOMIZING HONE ANGUAGE Uppercase Characters Lowercase Characters MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Greek Uppercase Characters Lowercase Characters Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ DEF3ΔΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ...
Page 53 : Available input languages are dependent on the configuration enabled by your System NOTE Administrator Press the Save softkey to save your changes.The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected.
Page 54: Specifying The Input Language Using The Mitel Web Ui
Latin 2 Character Set The 6930 includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and input- ting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
Page 55: Time And Date
Enter Time and Date • : All time and date settings can be configured using the IP phone UI. Time/Date Formats and NOTE Time Servers are the only two time and date settings that can be configured using the Mitel Web UI.
Page 56: Settings
USTOMIZING HONE IME AND Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Settingsoption and press the select button or Select softkey. With Time Format highlighted press the right navigation key to move to selection column.
Page 57 USTOMIZING HONE IME AND Press the left navigation key to move back to the options column and press the down navigation key to highlight Date Format. With Date Formathighlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desireddate format. Valid values are: WWW MMM DD (default) –...
Page 58: Time Zone
USTOMIZING HONE IME AND Time Zone Configuring the Time Zone Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Time Zoneoption and press the select button or Select softkey. A list of time zones displays for different areas of the world.
Page 59 USTOMIZING HONE IME AND With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavail- able, in which case it will move on to Time Server 2, and if necessary Time Server 3.
Page 60 HONE IME AND Configuring Time and Date Settings Using the Mitel Web UI Click on Basic Settings >Preferences > Time and Date Setting. In the Time Formatfield, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) –...
Page 61: Directory
USTOMIZING HONE IRECTORY Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available through the Directory >...
Page 62: External Sources
USTOMIZING HONE ORWARD External Sources : Menu available only if external Directory sources have been configured by your Administrator. NOTE Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Directory> External Sourcesoption and press the select button or Selectsoftkey. Use the up and down navigation keys to navigate through the list of Directory sources and press the select button to enable or disable each one as per your preference.
Page 63: Lock
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 charac- ters in the configuration file then the phone uses the default password.
Page 64: Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
Page 65: Configuring Lock Settings Using The Mitel Web Ui
USTOMIZING HONE Configuring Lock Settings Using the Mitel Web UI Setting a User Password Click on Operation > User Password In the Current Password field, enter the current user password. : By default, the user name is user (all lowercase) and the password field is left blank.
Page 66 USTOMIZING HONE In the Current Password field, leave this blank. In the New Password field, enter a new password. In the Password Confirm field, re-enter your new user password. Click Save Settings. Locking and Unlocking the Phone Click on Operation > Phone Lock. To Lock the Phone In the Lock the Phone? field, click Lock.
Page 67: Bluetooth
It is strongly recommended to disable this feature when using the respective headset with the Mitel 6930 SIP IP phone as it may cause audio issues. Refer to the documentation accompanying the Bluetooth device for information on how to disable this feature.
Page 68: Enabling Bluetooth Functionality
USTOMIZING HONE LUETOOTH Enabling Bluetooth functionality To enable Bluetooth functionality: Press the (Options) key on the phone to enter the Settings menu. Navigate to the Bluetooth setting and press the Select button or Select softkey. Press the Turn On softkey to enable Bluetooth functionality. When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen.
Page 69 Mitel 6930 SIP IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the Mitel 6930 SIP IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.
Page 70 Homescreen. When a paired Bluetooth Handset loses connectivity with the 6930 SIP Phone, a warning message "Cordless Handset disconnected" displays on the Home screen and an icon appears in the status...
Page 71: Forgetting A Bluetooth Device
USTOMIZING HONE LUETOOTH Additionally, an icon appears on the screen saver bubble when the phone is in screen saver mode. When the Bluetooth Handset is successfully re-connected, all notifications for connectivity loss disappear from the phone. Forgetting a Bluetooth device To forget a Bluetooth device: Press the (Options) key on the phone to enter theSettings menu.
Page 72: Disconnecting A Connected Bluetooth Device
USTOMIZING HONE LUETOOTH Using the up and down navigation keys, highlight the Bluetooth device you want to forget and press the Forget softkey. A confirmation message displays on screen. Press Yes to forget the Bluetooth device.The Bluetooth device is removed from the list of Paired Devices.
Page 73: Renaming A Paired Bluetooth Device
USTOMIZING HONE LUETOOTH Using the up and down navigation keys, highlight the connected Bluetooth device you want to discon- nect to and press the Disconnect softkey. A confirmation message displays on screen. Press the OK button to acknowledge the successful disconnection. Renaming a paired Bluetooth device To rename a paired Bluetooth device: Press the...
Page 74: Connecting To A Different Or Disconnected Bluetooth Device
USTOMIZING HONE LUETOOTH Using the up and down navigation keys, highlight the applicable Bluetooth device you want to rename to and press the Rename softkey. A pop up dialog appears allowing you edit the name of the Bluetooth device. Edit the name of the device using the dialpad keys and press the Save softkey to save your changes. Connecting to a different or disconnected Bluetooth device To connect to a different or disconnected Bluetooth device: Press the...
Page 75: Diagnostics
Mitel 6930 SIP phone. Capturing Audio Log Files Using the IP Phone UI To capture audio diagnostic logs on the Mitel 6930 SIP phone: Press the ( Settings) key on the phone to enter the Settings menu.
Page 76: Audio
Audio Mode The 6930 allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide...
Page 77 NOTE On 6930 IP Phone by default the Audio mode is set to Speaker. When the Headset is connected to the phone, user must change the Audio mode to Headset or Speaker/Headset or Headset/Speaker.
Page 78: Headset
USTOMIZING HONE UDIO another device when bluetooth handset is disconnected, the user must manually connect to the bule- tooth handset. Configuring the Audio Mode Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Audio > Audio Mode option and press the select button or Select softkey. Use the up and down navigation keys to scroll through and highlight the desired audio mode.
Page 79 USTOMIZING HONE UDIO With Headset Mic Vol highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desired volume setting. Valid values are: – Medium (default) –...
Page 80: Ring Tones And Tone Sets
There are 10 additional ringtones are available (Velocity, Skyline, Rise, Daybreak, After Hours, Open Road, Pronto, Voyage, Bloom, Move). : Individual contact ring tones are also supported on the 6930. Individual contact ring tones can be NOTE used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory Features”...
Page 81 Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage...
Page 82 USTOMIZING HONE UDIO Configuration Method Valid Values Default Value Lines 1 to 24 Per-Line Setting: Per-Line Setting: Global Global Velocity Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
Page 83 HONE UDIO You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI...
Page 84 Press the Savesoftkey to save your changes. The tone set you select is immediately applied to the IP phone. Configuring Ring Tones and Tone Sets Using the Mitel Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field.
Page 85 USTOMIZING HONE UDIO Europe – France – Germany – Italy – Italy2 – Malaysia – Mexico – Brazil – Russia – Slovakia – – US (default) – Select a value from the Global Ring Tone field. : See the “Ring Tones” on page 62 for valid values. NOTE For per-line configuration In the Ring Tone section, select a line for which you want to set ring tone.
Page 86: Display
The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6930 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line...
Page 87 USTOMIZING HONE ISPLAY number in the top status bar. The secondary home screen mode displays both screen name and screen name 2 (if configured) and are displayed above the smaller, repositioned date and time. The Screen Saver Timer option allows you to configure the amount of time (in seconds) the phone must be idle before the screen saver initiates.
Page 88: Brightness Settings
USTOMIZING HONE ISPLAY Configuring the Home Screen Mode and Screen Saver Timer Press on the phone to enter the Options List. Navigate to the Display option and press the select button or Select softkey. Use the left and right navigation buttons tochange the desired home screen mode. Press the down navigation key to highlight Screen Saver Timer.
Page 89: Dialing
Live Dialpad The Live Dialpadoption on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6930 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad...
Page 90: Speed Dial Edit
USTOMIZING HONE ESTART key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number. : Availability of this feature is dependent on your phone system or service provider. NOTE You can enable/disable the live dialpad using the IP phone UI only.
Page 91: Restarting Your Phone Using The Ip Phone Ui
You can set the emergency dial plan using the Mitel Web UI only. : Emergency dial plan pattern matching is only functional when the live dialpad feature is NOTE enabled.
Page 92: Defining An Emergency Dial Plan Using The Mitel Web Ui
A police and/or fire emergency number in Asia, Europe, Middle East, and South America. Defining an Emergency Dial Plan Using the Mitel Web UI Click on Operation > Phone Lock. In the Emergency Dial Planfield, enter the 3-digit number used in your local area to contact emer- gency services.
Page 93: Configuring Softkeys
If M695 Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M695 Expansion Module. The 6930 IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M695 Expansion Module”...
Page 94 ONFIGURING OFTKEYS Key Function Description Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 95 Indicates the key is configured as a Mobile key. When pressed, an incoming mobile call can be answered using the Mitel 6930 SIP IP phone and also switch the mobile call audio between the 6930 IP phone and mobile phone,...
Page 96: State-Based Softkeys
See your System Administrator for more information. State-Based Softkeys On the 6930’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys.
Page 97: Softkey Display Behavior
Softkey Display Behavior On the 6930 IP phone, you can configure up to 44 (top) and 24 (bottom) functions on the softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 98: Line Key
NOTE The Line 1 and Line 2 softkeys are autoconfigured in the 6930 SIP phone due to the absence of Line 1 and Line 2 hardkeys. By default, the line values for top softkey 1 and topsoftkey 2 are set to Line 1 and Line 2 in the WebUI.
Page 99: Configuring A Line Key Using The Mitel Web Ui
The normal function of the speed dial option allows you to dial a number quickly by pressing a key config- ured for speed dialing. You can program the keys on the 6930 to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
Page 100: Press-And-Hold To Create A Speed Dial (Applicable To Softkeys, Dialpad Keys, Ex-Pansion Module Keys)
Use the following procedures to set speed dial on the 6930 IP phone. Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys,...
Page 101: Creating A Speed Dial Key Using The Speed Dial Edit Option
ONFIGURING OFTKEYS PEED Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to softkeys, dialpad keys, expansion module keys Press on the phone to enter the Options List. Navigate to the Dialing> Speed Dial Editoption and press the select button or Select softkey. : You can press the Cancelsoftkey at anytime during the speed dial programming to cancel and not NOTE save the speed dial information.
Page 102: Creating A Speed Dial Softkey Using The Mitel Web Ui
ONFIGURING OFTKEYS PEED Creating a Speed Dial Softkey Using the Mitel Web UI Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys. or Select from Key 1through Key 24 on the Bottom keys.
Page 103: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui
ONFIGURING OFTKEYS PEED Creating Dialpad Speed Dial Keys Using the Mitel Web UI Click on Operation > Keypad Speed Dial. Select a key from 1through9. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
Page 104: Do Not Disturb (Dnd) Key
Click Save Settings. Mobile Key The Mitel 6930 SIP IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. This feature allows you to: Sync your mobile phone’s contact list and call history with your Mitel 6930 IP phone.
Page 105 ONFIGURING OFTKEYS OBILE • The Mobile Line key icon changes to reflect the status of the line as per the following table. Icon Description Indicates the mobile line is connected with a mobile phone and is idle. (Blinking) Indicates the mobile line is ringing due to an incoming call on your mobile phone.
Page 106: Configuring A Mobile Keyusing The Mitel Web Ui
(BLF) K ONFIGURING OFTKEYS IELD Configuring a Mobile KeyUsing the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys. In the Typefield, select Mobileto apply to the key.
Page 107 (BLF) K ONFIGURING OFTKEYS IELD : You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact NOTE your System Administrator for more information. The following table provides the BLF states on the phone and the corresponding LED and icon behavior: BLF State LED Behavior Softkey Icon...
Page 108: Configuring A Blf Key Using The Mitel Web Ui
BLF/L ONFIGURING OFTKEYS Configuring a BLF Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys. In the Typefield, select BLFto apply to the key.
Page 109: Configuring A Blf/List Key Using The Mitel Web Ui
If you set a key to use BLF/List, you must also enter a BLF List URIat Operation > Softkeys and XML > Services. The BLF List URIis the name of the BLF list defined on the applicable Mitel call manager Busy...
Page 110 In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. In the BLF List URIfield, enter the name of the BLF list defined on the applicable Mitel call manager Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
Page 111: Configuring Xmpp Avatar
: The XML services must be set up by your System Administrator before you can use the key. NOTE On the 6930 SIP IP phone, you can access the XML applications from the IP phone UI through an XML softkey.
Page 112: Configuring An Xml Key Using The Mitel Web Ui Y
After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use. Press the XML softkey on the 6930 phone. An XML screen displays. Use the up and down navigation keys to scroll through the customized features.
Page 113: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6930. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 114: Configuring A Sprecode Key Using The Mitel Web Ui
Click Save Settings. Park/Pickup Keys The 6930 phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The park/pickup feature performs as follows: When a call comes in and you pickup the handset, you can press the applicable Parkkey to park the •...
Page 115: Configuring Park/Pickup Keys Using The Mitel Web Ui
ONFIGURING OFTKEYS ICKUP Administrators can configure theParkand Pickupkeys for any line using the configuration files or the Mitel Web UI. Users can make changes to customize the label of the ParkandPickup keys using the Web UI. Configuring Park/Pickup Keys Using the Mitel Web UI Click on Operation >...
Page 116: Call Forward Key
Press the Pickup key.If the call pick up is successful, you are connected with the parked call. Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 117: Configuring A Call Forward Key Using The Mitel Web Ui
BLF/X ONFIGURING OFTKEYS Configuring a Call Forward Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys.orSelect from Key 1through Key 24 on the Bottom keys.
Page 118: Configuring A Blf/Xfer Key Using The Mitel Web Ui
BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the • BLF/Xferkey causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 119: Speed Dial/Xfer
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed • Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys.orSelect from Key 1through Key 24 on the Bottom...
Page 120: Speed Dial/Conf
Speed Dial/Conf The 6930 allows you to configure a softkey or expansion module key to be used as a speed dial confer- ence key (Speed Dial/Confkey) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 121: Configuring A Speed Dial/Conf Key Using The Mitel Web Ui
ONFIGURING OFTKEYS PEED Configuring a Speed Dial/Conf Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys.orSelect from Key 1through Key 24 on the Bottom keys.
Page 122: Configuring A Speed Dial/Mwi Key Using The Mitel Web Ui
: Speed Dial/MWI functionality can only be programmed on the top softkeys. NOTE The 6930 supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.
Page 123: Directory Key
In the Line field, select the line for which you want to use the key functionality.Valid values are: global – 1through24 – Click Save Settings. Directory Key Using the Mitel Web UI, you can assign the Directorykey to any key on the top or bottom softkeys on the phone.
Page 124: Configuring A Directory Key Using The Mitel Web Ui
137. NOTE Configuring a Directory Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys.orSelect from Key 1through Key 24 on the Bottom keys.
Page 125: Received Callers List Key
Click Save Settings. Received Callers List Key By default, the 6930 has a dedicated Received Callers Listkey. However, using the Mitel Web UI, you can assign the Received Callers Listkey to any key on the top or bottom keys on the phone.
Page 126: Outgoing Redial Key
Click Save Settings. Outgoing Redial Key By default, the 6930 has a dedicated Outgoing Redialkey. However, using the Mitel Web UI, you can assign the Outgoing Redialkey to any key on the top or bottom keys on the phone. The Outgoing Redial List is a stored log of your outgoing calls. You can use the Outgoing Redial key to access a list of the most recent calls you placed.
Page 127: Configuring A Outgoing Redial Key Using The Mitel Web Ui
In the Type field, select Redial. Click Save Settings. Conference Key Using the Mitel Web UI, you can assign a Conferencekey to any key on the top or bottom keys on the phone. : For more information about conferencing, see “Conferencing Calls”...
Page 128: Configuring A Conference Key Using The Mitel Web Ui
In the Type field, select Conference. Click Save Settings. Transfer Key Using the Mitel Web UI, you can assign the Transferkey to any key on the top or bottom keys on the phone. : For more information about transferring calls, see “Transferring Calls”...
Page 129: Configuring A Transfer Key Using The Mitel Web Ui
ONFIGURING OFTKEYS NTERCOM Configuring a Transfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys.orSelect from Key 1through Key 24 on the Bottom keys.
Page 130: Configuring An Intercom Key Using The Mitel Web Ui
ONFIGURING OFTKEYS HONE Configuring an Intercom Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys.orSelect from Key 1through Key 24 on the Bottom keys.
Page 131: Configuring A Phone Lock Key
In the Typefield, select Phone Lock from the list of options. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock, or using the Phone Lockoption on the IP phone UI at the path Options >Lock >...
Page 132: Configuring A Paging Key Using The Mitel Web Ui
ONFIGURING OFTKEYS AGING Configuring a Paging Key Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Softkeys Select from Key 1through Key 44 on the Top keys.orSelect from Key 1through Key 24 on the Bottom keys.
Page 133: Using The Paging Key
Using the Paging Key The following procedure describes the use of the Pagingkey on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. NOTE The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 134: Call History Key
Call History key displays All folder list which includes the list of your missed, outgoing, and received calls. Configuring a Call History Key Using the Mitel Web UI Click on Operation > Softkeys and XMLorClick on Operation > Expansion Module <N>...
Page 135: Empty Key
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys Select from Key 1through Key 84(M695). In the Type field, selectEmpty. Click Save Settings. None Key Use the following procedure to delete a key’s functionality on the 6930 IP phone.
Page 136: Deleting A Key's Function Using The Mitel Web Ui
ONFIGURING OFTKEYS Deleting a Key’s Function Using the Mitel Web UI Click on Operation > Softkeys and XML.orClick on Operation > Expansion Module <N>. Choose the key you want to delete from the phone or expansion module. In the Type field, selectNone.
Page 137: Making Calls
AKING ALLS IALING A UMBER Making Calls This section describes ways to make calls on your 6930 phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: Lifting the handset, • Pressing , or •...
Page 138: Using Handsfree Speakerphone
NOTE Using a Headset The 6930 accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port. Contact your telephone equipment retailer or distributor to purchase a compatible headset.
Page 139: Volume Controls For The Headset Microphone
DHSG headset will take precedence over the USB headset. Volume Controls for the Headset Microphone On the 6930, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”on...
Page 140: Outgoing Redial List
You can set specific incoming Intercom call features on the 6930 IP phone using the Mitel Web UI. The following table describes these features.
Page 141 Local Directory. You can also dial out directly using a displayed entry in the Outgoing Redial List. On the 6930, you access the Outgoing Redial List by the key. The following table identifies and describes the various icons displayed in the Outgoing Redial List.
Page 142: Accessing The Outgoing Redial List
AKING ALLS UTGOING EDIAL Accessing the Outgoing Redial List once to access the Outgoing Redial List. Press : Press twice to dial the most recent number you dialed from the phone. NOTE With Outgoinghighlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Outgoing Redial List.
Page 143: Editing Entries In The Outgoing Redial List
AKING ALLS UTGOING EDIAL Editing Entries in the Outgoing Redial List In the Outgoing Redial List, pressing the Editsoftkey allows you to edit the entry’s name and/or number prior to dialing out or copying to the Local Directory. Press the key.
Page 144: Deleting All Entries In The Outgoing Redial List
AKING ALLS UTGOING EDIAL Deleting All Entries in the Outgoing Redial List Press once to access the Outgoing Redial List. Press the Delete softkey. Press the Delete key to erase all items. Deleting an Entry In the Outgoing Redial List Press once to access the Outgoing Redial List.
Page 145 AKING ALLS UTGOING EDIAL Press the up and down navigation keys to scroll through and highlight the respective Outgoing Redial List entry. Press the Copysoftkey. A Entry copied to Directory message displays on the screen. : If the contact already exists in the Directory, a Contact already existsmessage displays on NOTE the screen.
Page 146: Mute
Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference.For muted calls, the handsfree LED flashes and the key LED is on.To switch mute on or off, press : If you place a muted call on hold, the phone automatically takes the call off mute when you recon- NOTE...
Page 147: Receiving Calls
ECEIVING ALLS NSWERING AN NCOMING Receiving Calls When a call is ringing atyour extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. : You can press the Silence softkey when the phone is ringing to immediately silence the ring tone.
Page 148: Deflecting An Incoming Call
ECEIVING ALLS EFLECTING AN NCOMING : The key can be used to cancel the call pickup procedure. NOTE Deflecting an Incoming Call While call forwarding allows you to forward calls to a pre-defined number, and whereby most call transfers requires you to first answer the incoming call, call deflection allows you to manually determine, while a call is incoming, what the destination number should be.
Page 149: Handling Calls
ANDLING ALLS LACING A ALL ON Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.
Page 150: Retrieving A Held Call
Drop softkey to disconnect the call. If an attempt to retrieve a held call fails, the 6930 displays a “Server Error” message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or “Server Error: 503" for a Service Unavailable).
Page 151: Direct Transfer
ALLS Direct Transfer The 6930 IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Xfer softkey and the direct transfer will be performed.
Page 152: Transferring An Existing Call To Another Existing Call
ANDLING ALLS RANSFERRING ALLS To cancel the transfer you can either press the Cancelsoftkey on the display screen, press hang up the handset. Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfersoftkey key again before the receiving end answers. To complete a consultative transfer, press Dial and remain on the line to speak with the Party 2, before either pressing the Xfersoftkey, key, or hanging up the handset to transfer Party 1 to Party 2.
Page 153: Transferring To A Contact In The Directory
ANDLING ALLS RANSFERRING ALLS Press the Xfer softkey. The active call will be transferred. Transferring to a Contact in the Directory Users can complete a transfer to a contact in their Local Directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and use a softkey configured with Transfer functionality to complete a blind or consultative transfer.
Page 154: Indication Of Transferred Calls
When you transfer an active call, the near-end phone displays a Call Transferredscreen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6930 phone. Conferencing Calls You can use the Conf softkey offered on screen when in a connected call to create conference calls or use a softkey configured with Conference functionality (see “Conference Key”...
Page 155: Local Conferencing
ALLS Local Conferencing The 6930 phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on 6930. : Your System Administrator can set your Conference key to speed dial a specific number. Contact NOTE your System Administrator for more information.
Page 156 ANDLING ALLS ONFERENCING ALLS Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
Page 157: Ending A Conference And Transferring Remaining Parties
Ending a Conference and Transferring Remaining Parties The 6930 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference,...
Page 158: Ending Calls
ANDLING ALLS NDING ALLS simply press the Leave softkey on the phone. Your phone leaves the three-way conference call but the remaining parties are still connected together. Ending Calls To end a call, you first need to connect or reconnect to the call if not already connected(e.g. if your caller is on hold).
Page 159: Managing Calls
ANAGING ALLS IRECTORY Managing Calls The 6930 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: Directory • Received Callers List •...
Page 160: General Directory Functions
ANAGING ALLS IRECTORY General Directory Functions Accessing and Navigating the Directory (No External Directory Sources Configured/Enabled) Press the (Directory) key or softkey configured with Directory functionality. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image.
Page 161 ANAGING ALLS IRECTORY Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) Press the (Directory) key or softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image. : Note: If a Directory folder is empty, a Directory empty message displays.
Page 162 ANAGING ALLS IRECTORY : Depending on how your Administrator has configured the search functionality, you may need to NOTE press a Search softkey in order to execute the search function. Use the following procedure on the phone’s UI to perform a search. Press the key or softkey configured with Directory functionality to enter the Directory.
Page 163: Local Directory Features
ANAGING ALLS IRECTORY Use the navigation keys to highlight the contact you want to call. (Optional) If the contact has multiple phone numbers defined, press the right navigation key to navi- gate to the numbers selection column (if no external Directory sources are configured/enabled) or De- tails page and use the up and down navigation keys to select the desired phone number.
Page 164 ANAGING ALLS IRECTORY contact-specific ring tones (from the phone’s 15 preloaded as well as the 8 custom ring tones) for respec- tive contacts in your Local Directory, which will be played back when a call from the respective contact is incoming.
Page 165 ANAGING ALLS IRECTORY Under the Numbers tab, use the up and down navigation keys to navigate to the respective phone number fields (e.g. Work 1, Work 2, Mobile, etc...) and using the dialpad keys input the contact’s numbers in the desired fields. : For each number you can assign a specific line (if available) to dial out on by selecting the NOTE respective Line field and pressing the left and right keys to switch lines.
Page 166 ANAGING ALLS IRECTORY Press the up navigation key to navigate to the Home Addresstab, and press the right navigation key to switch to the Emailtab. Under the Emailtab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the email address(es) of the respective contact.
Page 167 ANAGING ALLS IRECTORY Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey. Use the navigation keys to navigate through the various tabs and fields and edit any desired informa- tion using the dialpad keys.
Page 168 ANAGING ALLS IRECTORY Deleting All Entries from the Local Directory (External Directory Sources Configured/Enabled) Press the key or a softkey configured with Directory functionality to enter the Directory. Press the Delete softkey. A “Delete all entries in Local” message will appear on screen. Press the Delete softkey again to delete all contacts from your Local Directory.
Page 169: Downloading The Local Directory To Your Pc
IRECTORY Downloading the Local Directory to Your PC You can download the Local Directory to your PC through the Mitel Web UI. The phone stores the direc- torylist.csvfile to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items...
Page 170: External Directory Source Features
ANAGING ALLS IRECTORY Enter the location on your computer where you want to download the Directory and click Save.The directorylist.csv file downloads to your computer. Use a spreadsheet application to open and view the directorylist.csv file. Import Local Directory to Your PC You can import the local directory data from WebUI when switching or upgrading SIP phones.
Page 171: Received Callers List
System Administrator for more information regarding your specific Received Callers List. The Received Callers List is a stored log of your incoming calls. The 6930 telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
Page 172 ANAGING ALLS ECEIVED ALLERS On the 6930, you access the Received Callers List by the key. The following table identifies and describes the various icons displayed in the Received Callers List. Icon Description Indicates an incoming call. Indicates an incoming call that was not answered.
Page 173: Accessing And Using The Received Callers List
ANAGING ALLS ECEIVED ALLERS Accessing and Using the Received Callers List Press the key. With Receivedhighlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Received Callers List. Press right navigation key to see more detailed information about the Received Callers List entry.
Page 174: Deleting Entries From The Received Callers List
ANAGING ALLS ECEIVED ALLERS Use the up and down navigation keys to scroll through the entries in the Received Callers List. Press right navigation key to see more detailed information about the Received Callers List entry. Press the Edit softkey. Using the dialpad keys, edit the name and/or number.
Page 175: Copying Entries To The Local Directory
ANAGING ALLS ECEIVED ALLERS Press the Delete softkey to erase all items. To delete an individual entry from the Received Callers List Press the key. With Received highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Received Callers List. Press the Delete softkey.
Page 176: Missed Calls Indicator
Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in...
Page 177: Voicemail
Save.The callerslist.csv file downloads to your computer. Use a spreadsheet application to open and view the Received Callers List. Voicemail The 6930 SIP phone provides a hardkey for configuring voicemail. NOTE Voicemail functionality must be configured by your System Administrator.
Page 178 ANAGING ALLS OICEMAIL When voicemail functionality is enabled, the MWI LED on the Mitel 6920 flashes red and the (Voice- mail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
Page 179: Dnd And Call Forward
On the 6930, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >General >...
Page 180: Configuring A Dnd Key
ALLS ORWARD You can then configure a DND key (for the phone or for an expansion module) using the Mitel Web UI at the path, Operation > Softkeys and XMLor Operation > Expansion Module <N>. You can toggle DND on and off by pressing the key, or by setting DND for a specific account at the path, Basic Settings >...
Page 181: Configuring Dnd Using The Mitel Web Ui
If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set toPhone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 182: Configuring Dnd Modes Using The Ip Phone Ui
ANAGING ALLS ORWARD Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. NOTE If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.
Page 183: Call Forward Configuration
Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6930, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings >Preferences >General >...
Page 184: Configuring A Call Forward Key
: If you make changes to the configuration for Call Forward through the IP phone UI, you must NOTE refresh the Mitel Web UI screen to see the changes. When Call Forward is set to either “Call Forward Busy” or “Call Forward No Answer” options, the MWI LED on the SIP phone turns off.
Page 185: Configuring Call Forward Using The Mitel Web Ui
You can configure a specific state (All, Busy, and/or No Answer) for each account inde- pendently or all accounts. On the 6930, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAllsoftkey.
Page 186 ANAGING ALLS ORWARD Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: –...
Page 187: Using Call Forward Through The Ip Phone Ui
If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
Page 188 ANAGING ALLS ORWARD No Answer: Forwards incoming calls to a specified number if the call has not been answered for the – specified number of rings. NOTE Pressing the down navigation key moves the selection to the next field/checkbox. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer.
Page 189 ANAGING ALLS ORWARD If configuring a forwarding number for the No Answer state, navigate to the No. Ringsfield and press the left and right navigation keys to change the desired number of rings. Using the downnavigation key, move to the On checkbox beside the respective Call Forward mode and press the select button to enable the Call Forward mode.
Page 190: Mobilelink
Any information within this document related to radio performance or func- tionality only relates to the fully functional 6930 IP Phone with Bluetooth capability. The Mitel 6930 SIP IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. MobileLink highlights include the ability to: Sync your mobile phone’s contact list and call history with your Mitel 6930 IP phone.
Page 191: Pairing A Mobile Phone Using Bluetooth
Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel 6930 SIP IP phone automatically attempts to sync your mobile contacts to the Directory application. To manually synchronize or update your mobile contacts: Ensure that you have paired your mobile phone with your 6930 IP phone.
Page 192: Syncing Mobile Call History
Automatic update of your mobile phone call history is not supported. For example, if a user receives a call on the mobile phone, the call record is not automatically updated in the Call History application. The call record is updated the next time when the mobile phone connects to the 6930 IP phone or by a manual update.
Page 193 6930 IP phone. The mobile phone call history is lost when the mobile phone is unpaired or your 6930 IP phone resets. Mobile phone call history is supported for Hot Desk users. When a Hot Desk user logs in, the mobile phone call history of the Hot Desk user’s paired mobile phone is displayed.
Page 194 ANAGING ALLS OBILE Your mobile phone missed calls is displayed on the screen. Viewing details of a mobile call history or missed call entry To view details of a mobile call history or missed call entry: Navigate to My Mobile or Missed folder. See Viewing mobile call history Viewing mobile missed calls.
Page 195 Press the Edit to edit the Contact. Updating mobile call history and missed calls To manually update your mobile call history and missed calls: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device.
Page 196 ANAGING ALLS OBILE To dial a mobile phone call history or missed call entry: Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device. Call History) key. Press the ( Navigate to the My Mobile or Missed folder.
Page 197 ANAGING ALLS OBILE Navigate to the My Mobile or Missed folder. Press the right navigation key to move to the call history or missed calls selection column. Use the up and down navigation keys to select the call history or missed call entry you want to add to the Contacts application.
Page 198 : Deleting a specific call history or missed call entry is not supported. Pressing the Delete softkey CAUTION deletes all the entries (mobile phone call history and missed calls) in the My Mobile folder. Ensure that you have paired your mobile phone with your 6930 IP phone. See Pairing a Bluetooth device.
Page 199 ANAGING ALLS OBILE Press the Delete softkey to delete all entries in the My Mobile folder. To delete a particular entry, select the entry and tap Delete.
Page 200: Answering An Incoming Mobile Call Using Your Mitel 6930 Sip Phone
Switching mobile phone audio from your Mitel 6930 IP phone to your mobile phone and back again is performed by a one-key-press method. Press the Push call softkey to push the mobile call audio from your Mitel 6930 IP Phone to your mobile phone.
Page 201: Mute And Hold Call
To prevent this, when a mobile phone call is active on a Mitel desktop phone, use the mute/hold call feature only on the Mitel desktop phone. When a mobile phone call is active on a mobile phone, use the mute/hold call feature only on the mobile phone.
Page 202: Hot-Desking
TUI. Enabling or Disabling the Phone Automatic Lock and Unlock on Mobile Proximity Using TUI Use the following procedure to enable or disable the proximity lock and unlock feature on the 6930 phone using the TUI.
Page 203: Pclink For 6930 Ip Phone
PCLink for 6930 IP Phone The PCLink feature enables Mitel 6930 IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC oper-...
Page 204: Configure The Mitel 6930 Ip Phone
Configure the Mitel 6930 IP Phone To use PCLink on the Mitel 6930 IP Phone, you must program the Mobile Line feature. : Check if Mobile Line key is programmed on your phone by looking for the Connect softkey on the NOTE home screen of your phone.
Page 205 PC. NOTE You can pair the PC with the 6930 IP Phone only from the PC and not from the 6930 IP Phone. If you • try to initiate pairing from the 6930 IP Phone, the following message appears.
Page 206 6930 IP P ANAGING ALLS INK FOR HONE Currently only one device type (Mobile or PC) can be connected at a time. If there is already a PC or • MAC connected to the IP Phone, and a mobile phone is the newly paired device, the following...
Page 207: Configure Collaboration Applications
In this example, we will configure Mitel MiTeam Meetings as the collaboration appli- cation. To configure the Mitel MiTeam Meetings application to use the Mitel 6930 IP Phone as the audio device: Launch the MiTeam Meetings application on your PC or MAC.
Page 208: Understanding Ip Phone Call Behavior With Pclink
ALLS INK FOR HONE To move audio from the currently selected audio device to the Mitel 6930 IP Phone: From the Microphone drop-down list, select Mitel 6930... (for either Communications or Headset if both are listed). From the Speaker drop-down list, select Mitel 6930... (for either Communications or Headset if both are listed).
Page 209 INK FOR HONE If the user is on a PCLink session on the Mitel 6930 IP Phone (that is, has started a PC application that • has the Mitel 6930 IP Phone set as the audio device and is using hands free) while there is an incoming call on the Mitel 6930 IP Phone, the IP Line key flashes and displays the Caller ID of the caller.
Page 210: Known Issues With Tested Video Collaboration Applications
PCLink audio, the browser based MS Teams session does not automatically set the PC audio device it is using back to the 6930 IP Phone. You will need to manually select the 6930 IP Phone as the audio device from within the MS Teams Audio Settings. To avoid this issue, it is recommended that you use the MS Teams PC application to host/access MS Team meetings, which must first be downloaded and installed on your PC.
Page 211: Additional Features
This section describes additional features you can use on the 6930 phone. Display DTMF Digits A feature on the 6930 phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.
Page 212: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone Click on Basic Settings >Preferences >...
Page 213: Configuring Stuttered Dial Tone
XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings >Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 214: Configuring Xml Beep Support
Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 215: Configuring Status Scroll Delay
Switch UI Focus to Ringing Line You can configure a feature on the 6930 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 216: Configuring Switch Focus To Ringing Line
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Callsparameter in the Mitel Web UI.
Page 217: Configuring Call Hold Reminder During Active Calls
Call Hold Reminder (on single hold) On the 6930 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 218: Configuring Call Hold Reminder
Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.
Page 219: Configuring Call Waiting Tone Period
Preferred Line and Preferred Line Timeout The 6930 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
Page 220 DDITIONAL EATURES REFERRED INE AND REFERRED IMEOUT Phone Feature Preferred Line Behavior Last Call Return The phone switches back to the focused line immediately after the call ends. Speed Dial The line is already specified when the speed dial is created. The phone switches back immediately after the call ends.
Page 221: Configuring Preferred Line And Preferred Line Timeout
Goodbye Key Cancels Incoming Calls The 6930 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called...
Page 222: Configuring Goodbye Key To Cancel Incoming Calls
MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI.
Page 223: Configuring Message Waiting Indicator
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: Auto Answer •...
Page 224: Auto-Answer/Play Warning Tone
DDITIONAL EATURES NCOMING NTERCOM EATURES Auto-Answer/Play Warning Tone Theauto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If Auto-Answeris enabled, the phone automatically answers an incoming intercom call. If Play Warning Tone is also enabled, the phone plays a tone to alert you before answering the intercom call.
Page 225: Group Rtp Paging
Mitel Web UI only. The 6930 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 226: Shared Call Appearance (Sca) Call Bridging
(SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Page 227 (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING The following tables provide the key states and LED/image behavior in an SCA bridge call for users involved in an SCA call (local) and users not involved in the SCA call (remote). Line Keys State Line LED for Local Line LED for Remote...
Page 228: Sca Voicemail Indicators
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6930 phone the same way you would on a regular telephone.
Page 229: Model M695 Expansion Module
ODULE Model M695 Expansion Module The 6930 SIP IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.
Page 230: Using The Expansion Modules
Speed Dial/Xfer • You can configure the keys using the Mitel Web UI at the path,Operation > Expansion Module <N>when an Expansion Module is attached to the 6930 IP phone. : For more information about configuring the expansion module keys with these functions, see the NOTE “Configuring Softkeys”...
Page 231: Mitel Integrated Dect Headset
Headset is also compatible with the Mitel M695 Programmable Key Module, supporting up to three modules connected to your 6930 IP phone. To enable audio on the Mitel Integrated DECT Headset, set the audio mode on the 6930 IP phone to Headset, Headset/Speaker, or Speaker/Headset. For details about how to set audio mode, see...
Page 232: Using The Headset
When fully charged, the headset offers up to 8 hours of talk time. Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel 6930 SIP phone. When the DECT unit is upgrading, the LED changes into Magenta color. After the upgrade is complete, the LED changes to Green color before the headset becomes operational.
Page 233: Checking The Battery Level, Firmware Version And Power/Bandwidth Of The Headset
DECT H ITEL NTEGRATED EADSET HECKING THE ATTERY EVEL IRMWARE ERSION AND OWER ANDWIDTH OF THE EADSET Checking the Battery Level, Firmware Version and Power/Bandwidth of the Headset (Settings) key on the phone to enter the Options menu. Press the Use the left and right navigation keys to highlight the Status icon.
Page 234: Replacing The Headset
Active audio between headset and base Searching for headset (flashing) : For details on how to install the Mitel DECT Headset to your 6930 SIP phone or the Mitel M695 NOTE Programmable Key Module, see the Mitel Integrated DECT Headset Installation Guide.
Page 235: Mitel Wireless Lan Adapter
The Mitel WLAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel 6930 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is soft- ware-transparent, that is, no changes to drivers, management tools, or applications are needed to use this adapter.
Page 236: Installing And Configuring A Wlan Adapter
The device is set to factory default. Plug the WLAN Adapter into the Mitel 6930 IP phone using the network cable provided. Plug one end of the cable into the network jack on the adapter (POE port) and the other end into the network jack on the back of the phone.
Page 237 LAN A WLAN A ITEL IRELESS DAPTER NSTALLING AND ONFIGURING A DAPTER The connected SSID (Mitel Secure) is listed under Saved Network.
Page 238: Troubleshooting Solutions
Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instruc- tions, please refer to the Installation and Setup section in the Mitel 6930 Installation Guide. Why doesn’t my phone ring? Check the ring volume on your phone.
Page 239: Why Is My Handset Not Working
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” “Configuring Lock Settings Using the Mitel Web UI”...
Page 240: Appendix A - Time Zone Codes
PPENDIX ODES Appendix A - Time Zone Codes Mitel 6865i SIP Phone The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table (Sheet 1 of 5) Table 18.1:...
Page 241 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 2 of 5) Table 18.1: Time Zone Name Time Zone Code BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus...
Page 242 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 3 of 5) Table 18.1: Time Zone Name Time Zone Code EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
Page 243 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 4 of 5) Table 18.1: Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo...
Page 244 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 5 of 5) Table 18.1: Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava...
Page 245: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Page 246 This warranty sets forth the entire liability and obligations of Mitel with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties,...

Mitel 6930 User Manual

Welcome

IP Phone Keys

Getting Started

Methods of Customizing Your Phone

Phone Status

Customizing Your Phone

Configuring Softkeys

Making Calls

Mute

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Model M695 Expansion Module

Mitel Integrated DECT Headset

Mitel Wireless LAN Adapter

Troubleshooting Solutions

Appendix A - Time Zone Codes

Limited Warranty

Quick Links

Need help?

Questions and answers

Related Manuals for Mitel 6930

Summary of Contents for Mitel 6930