Mitel INT4000 User Manual
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Mitel INT4000 User Manual

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M I T E L
INT4000
User Guide

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  • Page 1 M I T E L INT4000 User Guide...
  • Page 3 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.

  • Page 4: Safety Notices

    Danger indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. The exclamation point within an equilateral triangle indicates that important operating and maintenance (servicing) instructions are included in the literature accompanying the product. Page ii Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 5: Safety Instructions

    If the product has been dropped, or the cabinet has been damaged. f. If the product exhibits a distinct change in performance. Page iii Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 6: Software Updates

    Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings. Page iv Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 7: Battery Packs

    TV or VCR will often reduce or eliminate the interference. Range Limits The INT4000 is designed for commercial use. Range has been approved for 150 feet per Base Unit. Actual range may be less or greater than this distance depending on the environment. Building wiring, walls, elevators and other electronic interference frequencies may limit the range of this telephone.

  • Page 8: Product Disposal Instructions

    The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques. Page vi Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 9: Table Of Contents

    Installing the INT4000 ........
  • Page 10 Telephone Directory............35 Page viii Mitel ® INT4000 User Guide – Issue 6, December 2008...
  • Page 11 Frequently Asked Questions (FAQ) ..........46 Index Page ix Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 13: Getting Started

    Getting Started Introduction The instructions in this guide are for using the INT4000 endpoint. It is designed to work on the Mitel 5000 systems. Your handset should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

  • Page 14: Int4000 Features

    Getting Started INT4000 Features Your INT4000 shown here contains many features and accessories. The default handset feature descriptions are described below; however, your handset may be programmed differently. Contact your system administrator for more information. Dialpad and Indicators 1 - Headset Jack...

  • Page 15: Basic Message Display Functions

    314) on your endpoint. Refer to “Programming Your Feature Buttons” on page 31 for details on how to program the Backspace button. Your system administrator must program FORWARD, PREVIOUS, NEXT, or MSG buttons in Database Programming. Page 3 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 16: Display

    Getting Started Display Your INT4000 has two lines of display with 16 characters per line. When your endpoint is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do-Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc.

  • Page 17: Installing The Int4000

    Getting Started Installing the INT4000 Select a location for the INT4000 that is away from excessive heat or humidity. The base unit of your INT4000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack.

  • Page 18: Connecting Power To The Base And Charger Units

    System AC Adaptor Do not route the power cord where it can create a trip hazard, or become worn NOTE and create a fire or other electrical hazard. Page 6 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 19: Attaching The Belt Clip To The Handset

    1. Press the retaining clip in toward the belt clip blade while sliding the clip up at the same time. 2. Once the belt clip is removed, reinstall the cover tab. Page 7 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 20: Charging The Handset Battery Pack

    LOW message appears on the display. The following table shows what to do when the LOW message is displayed. If you are using the INT4000 for the first time, you need to fully charge the NOTE rechargeable Ni-MH battery pack for five hours without interruption.

  • Page 21: Installing The Battery Pack In The Handset

    Use a pencil eraser or other contact cleaner to clean the battery charging contacts. Do not use any liquids or solvents. Page 9 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 22: Wall Mount Installation

    Getting Started Wall Mount Installation Your INT4000 is designed to be mounted on a standard wall plate. Standard Wall Plate Mounting To attach the wall mount stand to the base unit: 1. Slide the wall mount stand into the notches at the top of the base unit, rotate the wall mount stand down and snap it into place, as shown on the right.

  • Page 23: Direct Wall Mounting

    5. Plug the other end of the short telephone cord into a telephone wall jack. 6. Follow step 7 on the previous page to plug the AC adapter into a standard 120V AC wall outlet. Page 11 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 24: Charging Unit Wall Mounting

    Wrap the AC adapter cord around the strain relief. Charging Unit Wall Mount Stand Page 12 Mitel ® INT4000 User Guide – Issue 6, December 2008...
  • Page 25 5. Plug the AC adapter into a standard 120V AC wall outlet. Page 13 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 27: Answering And Placing Calls

    Ask your System Administrator for a list of extensions. Introduction Now that you know what your INT4000 endpoint can do, it is time to start using it. In this section, you will learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.

  • Page 28: Internal Calls

    Changing Channels If you have more than one cordless telephone in your office, they must operate on different channels. Press to select a channel that provides the clearest communication. Page 16 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 29: Receiving Internal Calls

    To redirect a ringing call: Press SPCL Enter the extension or external number to which you want to redirect the call. See “Redirecting Calls” on page 21 for more information. Page 17 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 30: Emergency Calls

    (this does not put them on hold): Press . While the microphone is muted, the TALK ( ) icon in the display ON/OFF MUTE flashes. To return to the call: Press ON/OFF MUTE Page 18 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 31: Placing Conference Calls

    Then hang up when you are ready to complete the transfer. Transferring Calls Although transferring calls is considered a basic function of an endpoint, your INT4000 has many advanced options for this feature. With your endpoint, you can transfer to another extension, voice mail, or even an external line.

  • Page 32: Transferring To An External Number

    • (Call Forward If No Answer or Busy): All incoming calls are forwarded if your endpoint is busy or if you do not answer, as described above. Page 20 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 33: Redirecting Calls

    To redial the saved number: After selecting a line, press . A line is selected REDIAL automatically, and the number is dialed. If there is no redial number available, the display shows NO NUMBER TO NOTE DIAL. Page 21 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 34: Displaying Information On Your Endpoint

    Answering and Placing Calls Displaying Information on Your Endpoint Your INT4000 has two lines of display where you can view information, such as the date and time or the external party’s name and number. Date, Time, Name, and Extension Number You can temporarily display the system date and time, your username, and your extension number at any time.

  • Page 35: Using Do-Not-Disturb Mode

    16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display endpoint will then see, “IN MEETING UNTIL 3:30.” Page 23 Mitel ® INT4000 User Guide – Issue 6, December 2008...
  • Page 36 TALK Number of Times Button is Pressed Button & # or / N or # *The character available depends on the software version. To cancel DND mode: Dial Page 24 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 37: Using Reminder Messages

    To cancel all reminder message requests before they signal you: Dial To clear a received reminder message (you hear eight short tones and see a reminder message display): Press Page 25 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 39: Call Features

    Do-Not-Disturb, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once. To return your endpoint to default: Dial Page 27 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 40: Speed Dialing

    (System Speed-Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number. Because the Mitel system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.

  • Page 41: System Speed Dial

    Your System Administrator can store up to 1000 speed-dial numbers in System Speed-Dial locations 000-999. To view and/or dial System Speed-Dial numbers: Dial Enter the location code (000-999) for the desired number. Press to dial the number. Page 29 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 42: Paging

    Certain telephone service companies may require a timed hookflash (a quick hang up and release). To generate a hookflash while using a line: Press SPCL NOTE This features is known as a “Recall” in European systems. Page 30 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 43: Programming Your Feature Buttons

    If the account code is not immediately accepted, press . This code will be used for all calls made from your endpoint until it is disabled. To disable the code: Dial and press Page 31 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 44: Default Feature Codes

    Background Music On/Off Backspace Button Call Forward All Calls Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Call Logging Conference Change Language Data Page 32 Mitel ® INT4000 User Guide – Issue 6, December 2008...
  • Page 45 Remote Programming Reverse Transfer (Call Pick-Up) Review Buttons Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable Page 33 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 46: Using Call Logging

    To return a call or redial a number listed in a call log: Press while the number is displayed. To delete an entry from a call log: Press while the entry is displayed. Page 34 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 47: Using Telephone Directories

    Intercom Directory Outside Directory *John Smith EEE_Store 67890 4809619000 Feature Directory Agent Help Page 35 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 48: Basic Search

    5666FWD66337777 would enter “JONES.” Press FORWARD twice to leave a space or press BACKSPACE to backspace. • Change to numeric mode: Press MSG and then press the dialpad buttons to enter an extension number. Page 36 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 49: Programming Remote Feature Access

    You hear a confirmation tone. Enter the new password again for verification followed by You hear a confirmation tone. To change the station password using remote programming, see the following section. Page 37 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 50: Remote Feature Access

    Help Extension is a single-line endpoint, however, the supervisor can be heard as soon as the conference is established. IN either case, the supervisor can hear all other parties on the call. Page 38 Mitel ® INT4000 User Guide – Issue 6, December 2008...
  • Page 51 To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE To reject the call: Dial Page 39 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 53: Hunt Groups

    AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. To log into one or more hunt groups using the ACD Agent Login feature code: Dial . The display shows AGENT LOGIN ACD NUMBER. Page 41 Mitel ® INT4000 User Guide – Issue 6, December 2008...
  • Page 54 (after you log in or remove your endpoint from DND while logged NOTE in) will ring until you answer it. You will, however, be automatically connected to subsequent calls. Page 42 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 55: Logging Out Of Acd Hunt Groups

    To terminate the ACD agent wrap-up period before the timer expires: Dial If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. Page 43 Mitel ® INT4000 User Guide – Issue 6, December 2008...

  • Page 57: Troubleshooting

    If your INT4000 is not performing to your expectations, please try the steps included in the table below. If you are still unable to resolve the problems, contact your System Administrator.

  • Page 58: Frequently Asked Questions (Faq)

    Mitel. Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 59: Index

    16 Placing Calls on Hold 18 Emergency Calls 18 Placing Conference Calls 19 Ending an ACD Hunt Group Call 43 Programming Station Speed-Dial Number 28 Extension Numbers 32 Mitel® INT4000 User Guide – Issue 6, December 2008 Page 47...
  • Page 60 Using Reminder Messages 25 Starting the Endpoint 15 Using Telephone Directories 35 System Speed Dial 29 Wall Mount Installation 10 What the Administrators Can Do for You 1 Page 48 Mitel ® INT4000 User Guide – Issue 6, December 2008...
  • Page 62 Part No. 935.0357 Issue 6, December 2008 A:46/1468A...

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