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Chapter 7
Troubleshooting the CTS 1300
Step 9
Click the Microphone Calibration button. A dialog box appears:
"Microphone Calibration will last approximately two minutes. Please ensure the room remains quiet
during the test. Proceed?"
Note
The room must be completely quiet to calibrate microphones. You may want to leave the room and close
the door to carry out the calibration process to ensure complete silence in the room.
Click Ok to proceed with the calibration.
Step 10
Click Stop to end the test.
Step 11
Troubleshooting Microphones
Use the information in
Table 7-5
Troubleshooting Microphones
Problem
Sound is muffled.
No sound registers.
Microphone icon with red pipe
displays.
OL-13676-04
Table 7-5
to troubleshoot problems with microphones.
Possible Cause
Something near or on the
microphone is distorting the
sound.
Microphone cable is not
connected or is only partially
connected.
Microphone is not connected.
One of the microphones is
unplugged.
Possible Solution
Move objects away from the microphone.
Check that the system is plugged in and power is
•
on.
Check that the microphone plug is firmly seated in
•
the correct connector on the primary codec.
•
Check that the mute light on each microphone is lit.
An unlit light indicates that the microphone is not
plugged in.
•
Lightly tap the microphone to see if sound
registers.
•
Contact Cisco technical support if you are certain
that the cabling is correct and power is applied to
the system, but no sound registers on the
microphone.
Check that the microphone is properly plugged in.
Cisco TelePresence System Release 1.6 Administration Guide
Managing Hardware Setup
7-95
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Table of Contents
Troubleshooting
