Table of Contents
Advertisement
Managing Log Files
Managing Log Files
Tip
If you are using Internet Explorer, remember to turn off Pop-up Blocker or configure Pop-up Blocker to
allow the IP address before capturing system log files.
Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and
log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view
the following information:
•
•
•
Sysop Log
To manage sysop messages, follow these steps:
Choose Troubleshooting > Log Files.
Step 1
Select the Sysop Files tab to view system operation (sysop) messages, including call information, call
Step 2
statistics, and call errors for the Cisco TelePresence system. There can be up to 20 individual files saved
on the CTS, and each file can contain up to 100,000 characters.
Step 3
Click the Download Sysop Files button at the bottom of the page to download the sysop log files. CTS
Administration software then prompts you to do one of the following:
a.
b.
Log Files
Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from
the CTS or from the phone.
To manage log files, follow these steps:
Choose Troubleshooting > Log Files.
Step 1
Step 2
Select the Log Files tab. The following fields are displayed:
•
•
•
Cisco TelePresence System Release 1.6 Administration Guide
7-106
Sysop Log, page 7-106
Log Files, page 7-106
SIP Messages, page 7-108
Open to view the sysop log files—The last 100,000 bytes of the log are shown. When you download
Sysop Files, all available Sysop files will be downloaded.
Or
Save the sysop log files.
Log Status—Shows the status of the log capture, including the percentage completed.
Time Generated—Shows the time of the most recent log file capture.
Problem—Problem Type drop-down menu contains the following:
–
Audio (speakers, microphones)
Chapter 7
Troubleshooting the CTS 1300
OL-13676-04
Advertisement
Table of Contents
Troubleshooting
