Troubleshooting Other Devices - Cisco CTS-3010 Administration Manual

Chapter 4 Troubleshooting the CTS 500

Troubleshooting Other Devices

Use the information in
Table 4-8 Troubleshooting Other Devices
Problem
Digital Media Player
DMP audio is playing during a
call.
Presentation Devices
Local presentation audio is
•
not playing during a call.
• Presentation fails to display
in some resume scenarios.
• Administration login can be
slow when presenting during
point-to-point secure calls.
Shroud Light
CTS 500 shroud light does not
function properly.
Tip Other devices automatically shut off when there is no longer a video signal to that device. An on-screen timer counts
down the remaining time to shut-down. The amount of time that it takes a device to shut down depends on your
Cisco Unified CM configuration. Most CTS devices that support
signal is removed. Devices on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary
control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the
Communications Manager Configuration Guide for the Cisco TelePresence System
controlling presentation devices and associated displays.
OL-13676-05
Table 4-8 to troubleshoot Other Devices.
Possible Cause
The Secondary Audio Input
Source setting may be wrong.
The Secondary Audio Input
Source setting may be wrong.
This is expected behavior.
This is expected behavior.
The Auxiliary Control Unit
option is not checked in the
Optional Hardware Devices box
of the Cisco Unified
Communications Manager
configuration interface.
Possible Solution
Check to see that the Secondary Audio Input
•
Source setting matches the physical cabling.
When set to PC, the audio input is active while the
•
presentation source is active, both in and out of a
call.
Check to see that the Secondary Audio Input
•
Source setting matches the physical cabling.
When set to DMP, audio input is only active outside
•
of a call if DMP is active (during Cisco Unified
Communications Manager-defined business hours).
In early CTS software releases, a CTS with its
presentation device plugged in would always ask to
present when it did a resume.
Presentation device functionality is changed. When a
CTS goes on hold, the presentation device takes note
whether or not it was the active presenter:
If the presentation device was the active presenter
•
when it went on hold, it will ask to present again
when taken off hold and the presentation will be
shown when the meeting resumes.
• If it was not the active presenter, it will not ask to
present and the presentation will not be shown
when the meeting resumes.
Administration CLI login can take as much as 60
seconds during point-to-point secure calls when a
hold/resume is performed while presenting.
The Auxiliary Control Unit check-box must be selected
for the lights to function. See the Optional Hardware
section of the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for more information.
PiP shut down in 10 to 15 seconds after the video
Cisco TelePresence System Release 1.6 Administration Guide
Managing Hardware Setup
Cisco Unified
for more information about
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