Where To Go Next - Cisco CTS-3010 Administration Manual

Chapter 8 Troubleshooting the CTS 3000 and CTS 3200
Table 8-12 Troubleshooting Cisco TelePresence Network Cabling (continued)
Problem
Cisco IP Phone does not
register with the IP
network.
Cisco Telepresence
phone idle screen does
not appear.
Note For more system troubleshooting information, see the
Cisco.com.

Where to Go Next

See
For information about system messages that may appear on the Cisco TelePresence system, see the
Cisco TelePresence System Message Guide on the
and System Messages
For information about upgrading hardware in an existing CTS 3000 Series installation, including
removing the projector and adding new speakers, speaker covers, and LCD display, see the
Removing the Projector and Adding a Presentation Display for CTS 3000 and CTS 3200 Systems
on Cisco.com.
OL-13676-05
Possible Cause
Cisco Unified Communications
•
Manager is down or disabled.
The network is down.
•
Device configuration has not been
done or has been done incorrectly.
Chapter 10, "Monitoring the Cisco TelePresence System."
home page on Cisco.com.
Actions
Check the cable connection from the primary unit to the
•
network. See the assembly guide for your
Cisco TelePresence system for correct cabling:
– Cisco TelePresence System 3000 Assembly, Use &
Care, and Field Replacement Unit Guide
– Cisco TelePresence System 3200 Assembly, Use &
Care, and Field Replacement Unit Guide
• Restart Cisco Unified Communications Manager. See
the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for Cisco Unified Communications Manager
configuration instructions.
Restart the network.
•
Log into the Cisco Unified Communications Manager
•
administration interface.
Verify that the required settings have been made for
•
configuring the Cisco TelePresence system and
Cisco Unified IP Phone. See the
Communications Manager Configuration Guide for the
Cisco TelePresence
Cisco TelePresence System Troubleshooting Guide
Cisco TelePresence Administration Software Error
Cisco TelePresence System Release 1.6 Administration Guide
Where to Go Next
Cisco Unified
System.
on
Guide
8-49