Table of Contents
Advertisement
Chapter 4
Troubleshooting the CTS 500
Table 4-7
Troubleshooting Presentation Devices
Problem
Test pattern is not displayed.
OL-13676-05
Possible Cause
Projector or alternate display
power switch is off.
Power cable is not connected.
Video cable is not connected to
the projector, alternate display,
or to the CTS primary unit.
Projector or alternate display is
set up to receive PC input instead
of input from its video cable
connector.
Object is blocking the path of the
projector or alternate display.
HD Video connector is not
securely seated in the projector
or alternate display.
HD Video connector is not
securely seated in the CTS
primary codec.
HD Video connector is not
inserted in the correct port on the
CTS primary codec.
Possible Solution
•
Check projector or alternate display power switch.
•
Switch the projector on/off rocker switch to the ON
position.
•
Check to see if the
is illuminated. It can be either green or yellow.
•
If the LED light is not illuminated, make sure that
the power cable is plugged in.
•
Check that the video cable is plugged into the
projector or alternate display and into the correct
connector on the CTS primary unit.
•
Contact Cisco technical support if you are certain
that the cabling is correct and power is applied to
the system but no image is displayed.
•
Use the projector remote control to configure the
projector for HD Video input.
If your system includes an Auxiliary Control Unit,
•
click Set Projector Defaults.
Remove any objects blocking the projector or alternate
display lens.
Seat the HD Video connector securely.
Seat the HD Video connector securely.
The HD Video cable connector should be connected to
auxiliary video out. Check the cabling diagrams in the
Routing Power and Signal Cables section in the
Cisco TelePresence System Assembly, Use & Care, and
Field Replacement Unit Guide for your system on
Cisco.com:
Product Support > TelePresence >
Cisco TelePresence System
Cisco TelePresence System Release 1.6 Administration Guide
Managing Hardware Setup
LED
on the top of the projector
4-27
Advertisement
Table of Contents
Troubleshooting
