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Chapter 8
Troubleshooting the CTS 3000 and CTS 3200
Note
Figure 8-9
If you select "Download existing log files" or "Capture new log files," select a problem from the Select
Step 4
Problem Type drop-down menu:
–
–
–
–
–
–
Select the Download existing log files radio button. The following message appears:
Step 5
"A WinZip download will start within several minutes.
Please wait..."
Or
Select the Capture new log files Capture New Log Files radio button. The following message appears:
Step 6
"Collecting Cisco TelePresence system log files. This may take several minutes.
Please wait..."
The File Download window appears prompting you to open or save the file. Click Save to send the
Step 7
file to Cisco technicians to help solve the problem.
OL-13676-05
You must disable Internet Explorer Pop-up Blocker to capture new log files with the Capture
New Log Fils button.
Downloading Log Files
Audio (speakers, microphones)
Video (displays, cameras)
Projector, alternate display, LCD, document camera
Phone
Recording
Other/Unknown
Cisco TelePresence System Release 1.6 Administration Guide
Managing Log Files
gzip
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Table of Contents
Troubleshooting
