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Chapter 4
Troubleshooting the CTS 500
Troubleshooting Displays
Use the information in
Table 4-1
Troubleshooting Displays
Problem
No image.
Related Information
For more information about setting up and testing displays, see the
Assembly, Use & Care, and Field Replacement Unit
For more system troubleshooting information, see the
Guide
Testing Cameras
The cameras are set up successfully when images are centered and in focus on the display screens and
the white balance has been configured. The hardware setup software provides a camera Auto Adjust
feature and a way to use targets to fine-tune the camera's focus.
Note
You must use the camera Auto Adjust feature before you can auto focus the camera. See the
Adjusting the Camera" section on page
Use the information in the following sections to test and troubleshoot the camera for your system:
•
•
•
OL-13676-05
Table 4-1
Possible Cause
Power cable is not plugged in.
•
Power switch on the back of the
•
display is off.
The display has no image when you are
between calls.
Cable is not connected or is connected
to the wrong HDMI port in the display
on Cisco.com.
Testing the CTS 500 Camera, page 4-6
Troubleshooting Cameras, page 4-17
Related Information, page 4-17
to troubleshoot images on the displays.
Action
Check power connections and switches on
each display.
No image expected. Enable a display test
from the Web user interface to place the
displays in test mode.
Confirm that the HDMI cable is plugged
into the Main input (white) and not the
Auxiliary input (orange).
Contact Cisco technical support if you are
certain that the cabling is correct and power
is applied to the system, but no image is
seen on the display.
See the Routing Power and Signal Cables
section in the
500 Assembly, Use & Care, and Field
Replacement Unit Guide.
Guide.
Cisco TelePresence System Troubleshooting
4-12.
Cisco TelePresence System Release 1.6 Administration Guide
Managing Hardware Setup
Cisco TelePresence System
Cisco TelePresence System 500
"Auto
4-5
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Table of Contents
Troubleshooting
