Related Information; Testing Other Devices - Cisco CTS-3010 Administration Manual

Managing Hardware Setup
Table 9-7 Troubleshooting Presentation Devices
Problem
System Status window shows
unexpected Document Camera
status.
Tip Presentation devices automatically shut off when there is no longer a video signal to that presentation device. An
on-screen timer counts down the remaining time to shut-down. The amount of time that it takes a device to shut down
depends on your Cisco Unified CM configuration. Most CTS devices that support
after the video signal is removed. Devices on the CTS 3010 and CTS 3210 that have black boxes associated with the
auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
information about controlling presentation devices and associated displays.

Related Information

For more information about setting up and testing presentation devices, see the following
documentation:
•
•
•

Testing Other Devices

Use the Other Devices Tab to check the following additional devices:
•
•
•
•
Cisco TelePresence System Release 1.6 Administration Guide
9-30
Possible Cause
Document camera settings may
need to be adjusted in
Cisco Unified CM.
Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide
Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide
For more system troubleshooting information, see the
Guide on Cisco.com.
Auxiliary Control Unit, page 9-31
Digital Media Player, page 9-31
Troubleshooting Other Devices, page 9-32
Related Information, page 9-33
Chapter 9 Troubleshooting the CTS 3010 and CTS 3210
Possible Solution
Cisco recommends setting the Digital Visual Interface
(DVI) resolution to XGA/60 at 1024 x 768/60 Hz. See
the Optional Hardware section of the
Communications Manager Configuration Guide for the
Cisco TelePresence System
PiP shut down in 10 to 15 seconds
Cisco TelePresence System Troubleshooting
Cisco Unified
for more information.
for more
OL-13676-05