Cisco CTS-3010 Administration Manual page 404

Troubleshooting Network Cabling
Table 9-12 Troubleshooting Cisco TelePresence Network Cabling
Problem
Cisco Unified IP phone
is off.
Cisco IP Phone does not
register with the IP
network.
Cisco IP Phone does not
register with the IP
network.
Cisco Telepresence
phone idle screen does
not appear.
Note For more system troubleshooting information, see the
Cisco.com.
Cisco TelePresence System Release 1.6 Administration Guide
9-42
Possible Cause
• Power to the primary unit is off.
• Phone is not connected to the
phone port on the primary unit.
• The system does not recognize
the phone or it is unregistered.
• The network is down.
The network cable is not
•
connected to the primary unit.
The network configuration has
•
not been done or has been done
incorrectly.
Cisco Unified Communications
•
Manager is down or disabled.
The network is down.
•
Device configuration has not been
done or has been done incorrectly.
Chapter 9
Actions
• Check the power connection to the Cisco TelePresence
System, and verify that the system is turned on.
• Check the cable connection from the primary unit to the
Cisco Unified IP Phone. See the assembly guide for
your Cisco TelePresence system for correct cabling:
Cisco TelePresence System 3010 Assembly, Use &
–
Care, and Field Replacement Unit Guide
Cisco TelePresence System 3210 Assembly, Use &
–
Care, and Field Replacement Unit Guide
Log into the Cisco Unified Communications Manager
•
administration interface. Click on the IP address and
verify phone registration Restore network operation.
See the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for more information.
Log into the Cisco Unified Communications Manager
•
administration interface and verify that the required
settings have been made for configuring the
Cisco TelePresence system and Cisco Unified IP
phone.
Check the cable connection from the primary unit to the
•
network. See the assembly guide for your
Cisco TelePresence system for correct cabling:
– Cisco TelePresence System 3010 Assembly, Use &
Care, and Field Replacement Unit Guide
– Cisco TelePresence System 3210 Assembly, Use &
Care, and Field Replacement Unit Guide
• Restart Cisco Unified Communications Manager. See
the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for Cisco Unified Communications Manager
configuration instructions.
Restart the network.
•
Log into the Cisco Unified Communications Manager
•
administration interface.
Verify that the required settings have been made for
•
configuring the Cisco TelePresence system and
Cisco Unified IP Phone. See the
Communications Manager Configuration Guide for the
Cisco TelePresence
Cisco TelePresence System Troubleshooting Guide
Troubleshooting the CTS 3010 and CTS 3210
Cisco Unified
System.
on
OL-13676-05