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Troubleshooting Network Cabling
Troubleshooting Network Cabling
For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using
an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional
network connections:
•
For detailed cabling information, see the Routing Power and Signal Cables section in the
Note
Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your system
on Cisco.com:
Product Support > TelePresence > Cisco TelePresence System
Table 4-12
Table 4-12
Troubleshooting Cisco TelePresence Network Cabling
Problem
Cisco Unified IP phone
is off.
Cisco IP Phone does not
register with the IP
network.
Cisco IP Phone does not
register with the IP
network.
Cisco TelePresence System Release 1.6 Administration Guide
4-42
An Ethernet cable (RJ-45) connects the primary codec to the user network.
contains problem scenarios and troubleshooting solutions for network cabling.
Possible Cause
Power to the primary unit is off.
•
Phone is not connected to the
•
phone port on the primary unit.
The system does not recognize
•
the phone or it is unregistered.
The network is down.
•
The network cable is not
•
connected to the primary unit.
The network configuration has
•
not been done or has been done
incorrectly.
•
Cisco Unified Communications
Manager is down or disabled.
•
The network is down.
Actions
Check the power connection to the Cisco TelePresence
•
System, and verify that the system is turned on.
Check the cable connection from the primary unit to the
•
Cisco Unified IP phone. See the assembly guide for
your Cisco TelePresence system for correct cabling.
•
Log into the Cisco Unified Communications Manager
administration interface. Click on the IP address and
verify phone registration Restore network operation.
See the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for more information.
Log into the Cisco Unified Communications Manager
•
administration interface and verify that the required
settings have been made for configuring the
Cisco TelePresence system and Cisco Unified IP
phone.
•
Check the cable connection from the primary unit to the
network. See the assembly guide for your
Cisco TelePresence system for correct cabling.
•
Restart Cisco Unified Communications Manager. See
the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for Cisco Unified Communications Manager
configuration instructions.
•
Restart the network.
Chapter 4
Troubleshooting the CTS 500
OL-13676-05
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Troubleshooting
