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Managing Hardware Setup
Table 7-3
Troubleshooting Cameras (continued)
Problem
Image colors are incorrect.
No image.
Cameras do not switch normally
to the active speaker during
point-to-point or CTMS
meetings.
Camera top-to-bottom switching
discontinuity.
Related Information
For more information about setting up and testing cameras, see the
Assembly, Use & Care, and Field Replacement Unit
For more system troubleshooting information, see the
Guide
Testing Speakers
The speakers are set up successfully when sound can be heard clearly from each one. When running a
test, you can choose whether to cycle through the speakers automatically or manually.
Use the information in the following sections to test the speakers for your system:
•
•
•
Testing the Speakers
To test the speakers, follow these steps:
Cisco TelePresence System Release 1.6 Administration Guide
7-92
Possible Cause
Video cable is only partially
•
connected.
Color settings are not
•
correct.
Lens cap is in place.
•
Camera is not plugged in or
•
is plugged in incorrectly.
Camera or display is broken.
Audio is on from a presentation
source, such as a laptop.
Background audio can be heard
in the conference room.
Image may take up to 1 second to
normalize when the camera
switches to the active speaker.
on Cisco.com.
Testing the Speakers, page 7-92
Troubleshooting Speakers, page 7-93
Related Information, page 7-94
Chapter 7
Action
Tug on the plug to see if it is fully plugged in.
•
See the
Routing Power and Signal Cables
•
in the
Cisco TelePresence System 1300 Assembly,
Use & Care, and Field Replacement Unit
Remove the lens cap.
•
Check power connections and switches on each
•
display.
Verify that the video and Ethernet cables from each
•
camera are plugged into the correct connectors on
their respective codecs.
Contact Cisco technical support if you are certain that
the cabling is correct, power is applied, and a display
and camera test has been run, but no image is seen on
the display.
Turn off presentation sources or background audio
during meetings.
This is normal DSP behavior. Can also occur during
audio addin. Contact Cisco technical support.
Cisco TelePresence System 1300
Guide.
Cisco TelePresence System Troubleshooting
Troubleshooting the CTS 1300
section
Guide.
OL-13676-04
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