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Chapter 8
Troubleshooting the CTS 3000 and CTS 3200
Table 8-8
Troubleshooting Other Devices (continued)
Problem
Administration login can be
•
slow when presenting during
point-to-point secure calls.
Other devices automatically shut off when there is no longer a video signal to that device. An on-screen timer counts
Tip
down the remaining time to shut-down. The amount of time that it takes a device to shut down depends on your
Cisco Unified CM configuration. Most CTS devices that support
signal is removed. Devices on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary
control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the
Communications Manager Configuration Guide for the Cisco TelePresence System
controlling presentation devices and associated displays.
Related Information
For more information about setting up and testing other devices, see the following documentation:
•
•
•
Managing Log Files
If you are using Internet Explorer, remember to turn off Pop-up Blocker or configure Pop-up Blocker to
Tip
allow the IP address before capturing system log files.
Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and
log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view
the following information:
•
•
•
Sysop Log
To manage sysop messages, follow these steps:
Choose Troubleshooting > Log Files.
Step 1
Select the Sysop Files tab to view system operation (sysop) messages, including call information, call
Step 2
statistics, and call errors for the Cisco TelePresence system. There can be up to 20 individual files saved
on the CTS, and each file can contain up to 100,000 characters.
OL-13676-05
Possible Cause
This is expected behavior.
Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide
Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide
For more system troubleshooting information, see the
Guide
on Cisco.com.
Sysop Log, page 8-39
Log Files, page 8-40
SIP Messages, page 8-42
Possible Solution
Administration CLI login can take as much as 60
seconds during point-to-point secure calls when a
hold/resume is performed while presenting.
PiP
shut down in 10 to 15 seconds after the video
Cisco TelePresence System Troubleshooting
Cisco TelePresence System Release 1.6 Administration Guide
Managing Log Files
Cisco Unified
for more information about
8-39
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Table of Contents
Troubleshooting
