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Chapter 6
Troubleshooting the CTS 1100
Table 6-8
Troubleshooting Other Devices (continued)
Problem
Presentation fails to display
•
in some resume scenarios.
Administration login can be
•
slow when presenting during
point-to-point secure calls.
CTS 1100 Light
CTS 1100 light does not function
properly.
Other devices automatically shut off when there is no longer a video signal to that device. An on-screen timer counts
Tip
down the remaining time to shut-down. The amount of time that it takes a device to shut down depends on your
Cisco Unified CM configuration. Most CTS devices that support
signal is removed. Devices on the CTS 3000 and CTS 3200 series that have black boxes associated with the auxiliary
control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the
Communications Manager Configuration Guide for the Cisco TelePresence System
controlling presentation devices and associated displays.
Related Information
For more information about setting up and testing other devices, see the
Assembly, Use & Care, and Field Replacement Unit
For more system troubleshooting information, see the
Guide
OL-13676-04
Possible Cause
This is expected behavior.
This is expected behavior.
The Auxiliary Control Unit
option is not checked in the
Optional Hardware Devices box
of the Cisco Unified
Communications Manager
configuration interface.
on Cisco.com.
Possible Solution
In early CTS software releases, a CTS with its
presentation device plugged in would always ask to
present when it did a resume.
Presentation device functionality is changed. When a
CTS goes on hold, the presentation device takes note
whether or not it was the active presenter:
•
If the presentation device was the active presenter
when it went on hold, it will ask to present again
when taken off hold and the presentation will be
shown when the meeting resumes.
If it was not the active presenter, it will not ask to
•
present and the presentation will not be shown
when the meeting resumes.
Administration CLI login can take as much as 60
seconds during point-to-point secure calls when a
hold/resume is performed while presenting.
The Auxiliary Control Unit check-box must be selected
for the lights to function. See the Optional Hardware
section of the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for more information.
PiP
shut down in 10 to 15 seconds after the video
Guide.
Cisco TelePresence System Troubleshooting
Cisco TelePresence System Release 1.5 Administrator Guide
Managing Hardware Setup
Cisco Unified
for more information about
Cisco TelePresence System 1100
6-31
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Troubleshooting
