Table of Contents
Advertisement
Chapter 6
Troubleshooting the CTS 1100
Step 2
Click the Microphones radio button.
Click Start to begin testing.
Step 3
Lightly tap the microphone and watch the audio meter on the corresponding display screen to see that
Step 4
sound registers.
Step 5
Click Stop to complete the microphone test.
Troubleshooting Microphones
Use the information in
Table 6-5
Troubleshooting Microphones
Problem
Sound is muffled.
No sound registers.
Microphone icon with red pipe
displays.
Sound registers at the wrong
microphone.
OL-13676-04
Table 6-5
to troubleshoot microphones.
Possible Cause
Something near or on the
microphone is distorting the
sound.
Microphone cable is not
connected or is only partially
connected.
Microphone is not connected.
One of the microphones is
unplugged.
Microphone cable is not
connected to its corresponding
codec.
Possible Solution
Move objects away from the microphone.
•
Check that the system is plugged in and power is
on.
•
Check that the microphone plug is firmly seated in
the correct connector on the primary codec.
•
Check that the mute light on each microphone is lit.
An unlit light indicates that the microphone is not
plugged in.
Lightly tap the microphone to see if sound
•
registers.
Contact Cisco technical support if you are certain
•
that the cabling is correct and power is applied to
the system, but no sound registers on the
microphone.
Check that the microphone is properly plugged in.
•
Check that the cable from the microphone is
plugged into the correct receptor on the codec.
•
Plug all microphones into the primary codec.
Cisco TelePresence System Release 1.5 Administrator Guide
Managing Hardware Setup
6-21
Advertisement
Table of Contents
Troubleshooting
