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Chapter 7
Troubleshooting the CTS 1300
Related Information
For more system troubleshooting information, see the
Guide
Initiating System Restart
The system will restart immediately, even when a Cisco TelePresence call is in progress.
Caution
To restart the system, follow these steps:
Step 1
Choose Troubleshooting > System Restart. The System Restart page appears and the current call status
is displayed.
Step 2
Click the Restart Cisco TelePresence System button. The system immediately restarts.
Troubleshooting Video Quality Settings
Use the information in
displays.
Table 7-11
Troubleshooting Cisco TelePresence Screen Resolution Problems
Problem
Video picture is good but
experiences repeated
interruptions.
Note
See the
Cisco TelePresence Network Systems 2.0 Design Guide
For more system troubleshooting information, see the
Cisco.com.
OL-13676-04
on Cisco.com.
Table 7-11
Possible Cause
Video quality setting is set too
high.
Cisco TelePresence System Troubleshooting
to solve problems that may occur with the video picture on the
Action
1.
Log into the Cisco Unified CM administration
interface.
2.
Verify that the required settings have been made for
configuring the video quality. See the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence
System.
Higher bandwidth increases video quality, but
Note
may also cause packets to be dropped and video
to be interrupted.
for more information about CTS video quality.
Cisco TelePresence System Troubleshooting Guide
Cisco TelePresence System Release 1.6 Administration Guide
Initiating System Restart
on
7-113
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Table of Contents
Troubleshooting
