Contents - Cisco CTS-3010 Administration Manual

Troubleshooting the CTS 1100
Revised: June, 2010, OL-13676-04

Contents

You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains
information about troubleshooting CTS 1100 hardware and software.
You cannot perform diagnostics during an active Cisco TelePresence system call.
Note
This chapter contains the following sections:
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OL-13676-04
Managing Hardware Setup, page 6-2
Managing Log Files, page 6-32
Testing Audio, page 6-37
Testing the Network Connection, page 6-37
Managing Configuration Issues, page 6-38
Initiating System Restart, page 6-39
Troubleshooting Video Quality Settings, page 6-39
Troubleshooting Network Cabling, page 6-40
Where to Go Next, page 6-41
C H A P T E R
Cisco TelePresence System Release 1.5 Administrator Guide
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6-1