Installing the Multimedia/Outbound server
Step 11. Check the requirements for each
client
The Contact Center Agent Desktop and Outbound Campaign Management Tool
are client applications installed on the Contact Center Multimedia/Outbound
server.
From a client, an agent types a URL into a Web browser or Windows Explorer
and pulls the Contact Center Agent Desktop application from the Contact Center
Multimedia/Outbound server to their desktop. The agent uses the Contact Center
Agent Desktop to handle the following types of contacts: inbound voice,
outbound voice, e-mail, and Web communications.
From a client, supervisors or administrators can open the Outbound Campaign
Management Tool from the Contact Center Manager Administrator to create
outbound campaigns and load them to the Contact Center Multimedia/Outbound
server for execution.
Verifying requirements
Before you work with the client, follow the steps in this section to make sure you
have the required information and materials for using the clients.
112
Contact Center Multimedia/Outbound
Standard 7.16