Nortel Norstar Compact Plus Release 5 Manuals

Manuals and User Guides for Nortel Norstar Compact Plus Release 5. We have 1 Nortel Norstar Compact Plus Release 5 manual available for free PDF download: System Administration Manual

Nortel Norstar Compact Plus Release 5 System Administration Manual

Nortel Norstar Compact Plus Release 5 System Administration Manual (341 pages)

Compact Plus Release 5

Brand: Nortel | Category: Telephone | Size: 3 MB

Table of Contents

Table of Contents

3
- SECTION I: System Administration
  9
Introduction

11
- Safety and Regulatory Information
  12
- Here's What You Need to Start Programming
  13
- You Must be the Administrator
  13
- Understanding the Telephone Keys
  15
- Starting a Programming Session
  18
- Ending a Programming Session
  19
- Using Passwords to Access Programming
  19
- Map of Administrator Plus Programming
  20
- Understanding Your System
  20
- SECTION II: System Programming
  23
  - Conventions Used in this Guide
    24
  - Programming Overview
    24
  - Using Passwords
    29
  - Programmable Settings and Features
    31
    
    Forward no Answer
    32
    
    Forward on Busy
    32
    
    Hunt Groups
    33
    
    Pickup Group
    33
    
    Trunk Answer
    34
    
    Call Forward All Calls
    35
    
    Call Pickup Directed
    35
    
    Call Pickup Group
    35
    
    Call Queuing
    36
    
    Ring Again
    37
  - Making Suggestions
    38
  - Advice Line
    38
Programming Terminals and Extensions

39
Programming Hospitality Services

47
- Hospitality Extensions
  48
- Alarm Time (AL) Feature
  49
- Hospitality Services Admin Alarm Feature
  51
- Room Occupancy (RO)
  52
- Room Condition (RC)
  53
- Service Time
  55
- Software Keys
  57
  - Viewing the System ID
    58
  - Software Keys
    58
Setting System Speed Dial

61
Changing the Time and Date

71
Barring Calls and Privileges (Restrictions)

79
Programming Capabilities

97
- Programming an Extension
  98
- Setting Call Forward no Answer
  98
- Setting Call Forward on Busy
  100
- Programming Do Not Disturb on Busy
  101
- Programming Handsfree
  102
- Programming Handsfree Answerback
  103
- Assigning a Page Zone
  104
- Assigning a Pickup Group
  104
- Programming Paging
  105
- Assigning Telephones to the Direct-Dial Extension
  106
- Allowing Priority Call
  107
- Assigning a Hotline
  108
- Activating Redirect Ring
  109
- Auxiliary Ringer
  109
- Receive Tones
  110
Programming User Preferences

111
- Changing the Key Programming for an Extension
  112
- Programming User Preferences
  112
- Changing a Personal (User) Speed Dial Code
  113
- Changing the Call Log Options
  114
- Changing the Dialling Options
  114
- Changing the Display Language
  115
- Changing the Display Contrast
  116
- Changing the Ring Type
  116
Programming Hunt Groups

119
- Programming Hunt Groupsprogramming Hunt Groups
  119
  - Programming Hunt Groups
    120
  - Adding or Removing Members from a Group
    121
  - Moving Members of a Group
    122
  - Assigning or Unassigning Lines to a Group
    122
  - Assigning a Distinctive Ring Pattern to a Hunt Group
    123
  - Setting the Distribution Mode
    124
  - Setting the Hunt Delay
    125
  - Programming Options if All Hunt Members Are Busy
    125
  - Programming the Queue Timeout
    126
  - Programming the Overflow Extension
    127
  - Setting the Name
    127
  - Checking Hunt Group Metrics
    128
Programming Feature Settings

131
- Background Music
  132
- On Hold
  132
- Camp Timeout
  133
- Receiver Volume
  133
- Park Timeout
  134
- Park Mode
  135
- Transfer Callback
  136
- Held Line Reminder and Delay
  137
- Network Callback
  137
- Conference Tone
  138
- Directed (Call) Pickup
  139
- Page Tone
  139
- Call Log Space
  140
- Page Timeout
  140
- Alarm Extension
  141
- Answer Extension
  142
- Setting SWCA Controls
  143
- CLID Match
  144
- Moving and Copying
  145
  - Extension Relocation
    146
  - Copying Programming for Telephones
    147
Settings for Analogue Equipment

151
Services

157
- Turning Services on or off
  158
- Using Alternate or Scheduled Services
  158
- Designating Alternate Routes for Calls
  161
- Programming Routes
  163
- Programming Destination Codes
  164
- Turning a Manual Service on or off with a Feature Code
  167
- Assigning Control Extensions
  168
- Changing the Name of a Schedule
  169
- Changing the Time of a Schedule
  170
Passwords

171
- Password Security
  172
- Setting the SAPLUS Password
  172
- Setting the Administrator Password
  173
- Setting the Basic Password
  173
- Hospitality Passwords
  174
- I-RAD Password
  175
Call Services

177
- Erasing a Forgotten Call Log Password
  178
- 1St Display
  179
- Programming Call Services
  179
- Auto Called ID
  180
- Remote Access
  181
  - Programming Lines and Features for Remote Access
    182
Auto Attendant

187
- Auto Attendant
  188
- System Answer
  188
- CCR Groups
  189
- Custom Call Routing (CCR)
  189
- Customising System Answer and CCR
  190
- Direct Extension Dialling
  190
- Choosing the Attendant Telephone
  191
- Turning CCR on or off
  191
- Turning System Answer on or off
  191
- Call
  192
- Greeting
  192
- Setting the Number of Rings before a Caller Hears the CCR
  192
- Setting the Number of Rings before a Caller Hears the CCR Greeting
  192
- Setting the Number of Rings before System Answer Answers a
  192
- Setting the Number of Rings before System Answer Answers a Call
  192
- Ccr
  196
  - Programming or Changing CCR Destinations
    197
  - Testing Your Custom System Answer and CCR
    197
- Recording Customised Greetings for System Answer and
  196
- Maintenance
  199
Troubleshooting

203
- Clearing Lines
  204
- Recording and Reporting Alarm Codes
  204
- Clearing a Hung Line
  205
- Power Failure
  205
- Power-Fail Telephone
  206
- SECTION III: Using Telephone Features
  207
About Your System Telephones

209
- T7316E Business Series Terminals and Kims
  210
- T7316 Business Series Terminal Key Defaults
  213
- M7324N Telephone and CAPN
  214
- M7310N Telephone
  215
- M7208N/T7208 Telephones
  216
- M7000/T7000 Telephones
  217
- M7100N/T7100 Telephones
  217
- Release Key
  218
- Visually Impaired Operator Console
  218
- Common Feature Display Messages
  219
Customising Your Telephone

223
- Dialling Mode
  224
- Display Contrast
  225
- Key Inquiry
  225
- Moving Line Keys
  226
- Programming M7000/T7000 Memory Keys
  227
- Ring Type
  227
- Ring Volume
  227
Using Personal Features

229
- Background Music
  230
- Do Not Disturb
  230
- Personal Speed Dial Codes
  231
- Using Speed Dial
  231
- Making a Speed Dial Call
  232
Answering Calls

233
- Answering a Call
  234
- Privacy Feature (External Calls Only)
  234
- Sorting Calls by Distinctive Ring Patterns
  234
- Answering Hunt Group Calls
  235
- Answering the Next Queued Call
  235
- Multiple Appearances of DIA Lines
  236
- Using SWCA Line Buttons
  236
  - Auto Hold
    237
  - Incoming Calls
    237
  - No Free Call Keys
    238
  - Outgoing Calls
    238
- Using Handsfree
  239
- Answering a Telephone Using Directed Pickup
  240
- Answering a Telephone Using Pickup Group
  241
- Answer Keys
  242
- Disconnecting Accidentally
  243
- Listening in a Group
  243
- Malicious Call Identification (MCID)
  243
- Holding Calls
  245
  - Holding
    246
  - Listening on Hold
    247
Routing Calls

249
- Call Parking
  250
- DIA Calls
  251
- Making a Priority Call
  253
- Transferring a Call
  253
- Transferring to a Busy Extension (Call Camping)
  254
Making External Calls

257
- Using an Exchange Code
  258
- Using Line Pools
  258
- Making a Conference Call
  259
  - Splitting a Conference
    261
  - Removing Yourself from a Conference
    262
- Using Class of Service Passwords
  263
Making Internal Calls

265
- Accessing a Direct-Dial Extension
  266
  - Leaving Messages
    267
    
    Replying to a Message
    268
    
    Erasing Messages
    269
    
    Paging
    270
    
    Remote Paging
    270
    
    Voice Call
    271
- Making a Conference Call
  266
- Making an Internal Call
  266
- Forwarding Calls
  273
  - Forwarding All Calls
    274
  - External Call Forward
    275
  - Line Redirection
    276
Saving Time with Features

279
- Using System Speed Dial
  280
  - Using Autodial
    280
    
    Using Redial
    282
- Programming Memory Keys
  283
  - Using Ring Again
    284
    
    Using Hotline
    285
Using Display Features

287
- Call Duration Timer
  288
  - Call Information
    289
    
    Call Log
    290
    
    Changing Your Call Log Password
    292
    
    Viewing Your Call Log
    292
    
    Programming a Telephone to Log Calls Automatically
    294
    
    Autobumping
    295
- Time and Date
  288
  - Static Time
    288
Special Dialling Features

297
- Special Dialling Features
  298
  - Inserting a Pause
    298
  - Setting Long Tones
    298
  - Programmed Release
    299
  - Recall
    299
  - Run/Stop
    299
  - Wait for Dial Tone
    300
- Integrated Services Digital Network (ISDN)
  
  301
  - ISDN Services
    302
  - Digital Network Adapter
    304
- Feature Quick Reference
  
  305
  - Compact Plus Feature Codes
    306
  - ISDN Terminal Features
    309
  - Line Access from an Isdn Terminal
    310
  - ATA Extension Features
    311
- Appendix A: Programming Overviews
  
  313
Charts

315
- Chart 1: System Speed Dial
  316
- Chart 2: Naming Extensions
  316
- Chart 3: Naming Lines
  317
- Chart 4: Time and Date
  317
- Chart 5: Direct-Dial
  318
- Chart 6: Restriction Filters
  319
- Chart 7: Remote Access Packages
  320
- Chart 8: Extension Restrictions
  321
- Chart 9: Extension Capabilities 1
  322
- Chart 10: Extension Capabilities 2
  323
- Chart 11: Extension Capabilities 3
  324
- Chart 12: Extension Capabilities 4
  325
  - Chart 13: User Preferences
    326
- Chart 14: Extension Relocation
  327
  - Chart 15: Copying Settings
    327
  - Chart 16: ATA Settings
    328
  - Chart 17: Ringing Service
    329
  - Chart 18: Restriction Service
    329
  - Chart 19: Routing Service
    330
  - Chart 20: Passwords
    331
- Chart 21: Call Log Passwords
  332
  - Chart 22: Call Services
    333
  - Chart 23: Auto Attendant
    334
- Index
  335

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