Troubleshooting - Xerox WorkCentre C226 User Manual

General Information

Troubleshooting

Problem
Printer plugged in?
Power switch on?
READY indicator off?
Message indicating need to load paper
displayed?
Message indicating need to replace the
The machine does
toner cartridge displayed?
not operate.
Message indicating a paper misfeed dis-
played?
A message appears saying that the
power must be turned off and then turned
on.
A message appears saying that this type
Copying/printing is
of paper cannot be used for two-sided
not possible.
copying.
Incorrect Bypass Incorrect display of paper sizes A3W, A3,
Tray paper size. B4, A4R, 12" x 18", 11" x 17", 8-1/2" x
14",
8-1/2" x 13", or 8-1/2" x 11"R only.
1-56
Check the following troubleshooting list before requesting service as many problems
can be fixed by the user. If you are unable to solve the problem by checking the list,
turn off the power switch, unplug the power cord.
Problems related to general use of the machine are described below. For problems
related to the copy function, see page 2-83. For fax, printer, and network scanner
problems, see the manuals for those functions. For peripheral device problems, see
the explanation of the device.
If the message "CALL FOR SERVICE. CODE:**-**" appears in the touch panel,
turn off the power switch, wait about 10 seconds, and then turn the power switch
back on. If the message still appears after turning the switch off and on several
times, it is likely that a failure has occurred and maintenance would be required.
In this event, stop using the machine, unplug the power cord, and contact your
Xerox dealer.
Note: Letters and numbers appear in "**-**" above. When you contact your
Xerox dealer, please tell your dealer what letters and numbers appear.
Check Solution or cause
Plug the printer into a grounded outlet.
Turn on the power switch.
The printer is warming up. (Warm-up time
is approximately 99 seconds.) Wait until
the READY indicator lights up.
Load paper. (page 1-21)
Replace the toner cartridge.(page 1-42)
Remove misfed paper. (page 1-46)
Turn off the power switch, wait about 10
seconds, and then turn on the switch
again. If the same message appears after
turning the power switch off and on sev-
eral times, it is possible that the machine
needs service. In this event, contact your
dealer.
Two-sided printing is not possible on spe-
cial paper. Use paper that can be used for
automatic two-sided printing. (page 1-33)
When loading sizes A3W, A3, B4, A4R,
12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x
13", or 8-1/2" x 11"R, be sure to open the
tray extension.
Xerox WorkCentre C226 User Guide