Page 1 WorkCentre C2424 ® copier-printer Service Manual...
Page 3 ® WorkCentre C2424 Copier-Printer Service Manual Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
Page 4 Copyright Copyright © 2005 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now...
Page 5: Organization Of This Manual
This section provides basic information on cleaning and maintaining the system for optimal operation. It also includes printer self-maintenance functions. Section 8 - Disassembly This section contains all the disassembly instructions for removing and replacing Xerox spared parts. Section 9 - Parts List This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for this system.
Page 6 Manual Terms Various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms when they are used, and always read NOTE, CAUTION, and WARNING statements.
Page 7: General Safety
General Safety The system and recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information will ensure the continued safe operation of the system. Electrical Safety Use the power cord supplied with the system. Plug the power cord directly into a properly grounded electrical outlet.
Page 8 Caution Use of other than Genuine Xerox WorkCentre C2424 Solid Ink may affect print and copy quality and system reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this system. The Xerox Warranty, Service...
Page 9 Never move the system if you receive a Power Down Error-Head not Parked message at the system’s control panel. This message means the system is not ready to be moved. If the printhead is not locked, the system can be damaged during shipment. Always turn off the system using the power switch, located under the interface cover on the right side of the system, and unplug all cables and cords.
Page 10 Xerox service representative. Caution Failure to repackage the system properly for shipment can result in damage to the system. Damage to the system caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note The Total Satisfaction Guarantee is available in the United States and Canada.
Page 11: Electrostatic Discharge (Esd) Precautions
Electrostatic Discharge (ESD) Precautions Some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by Electrostatic Discharge (ESD). These components include Integrated Circuits (ICs), Large-Scale Integrated circuits (LSIs), field-effect transistors and other semiconductor chip components. The following techniques will reduce the occurrence of component damage caused by static electricity.
Page 12: Service Safety Summary
Service Safety Summary General Guidelines For qualified service personnel only: Refer also to the preceding Power Safety Precautions. Avoid servicing alone: Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present. Use care when servicing with power: Dangerous voltages may exist at several points in this product.
Page 13 Servicing Mechanical Components When servicing mechanical components within the printer, manually rotate drive assemblies, rollers, and gears. Warning Do not try to manually rotate or manually stop the drive assemblies while any printer motor is running. Service Manual...
Page 14: Regulatory Specifications
The equipment described in this manual generates and uses radio frequency energy. If it is not installed properly in strict accordance with Xerox' instructions, it may cause interference with radio and television reception or may not function properly due to interference from another device.
Page 15 >95% dropout for 250 cycles @ 50 Hz This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. Service Manual...
Page 16 WorkCentre C2424 Copier-Printer...
Page 17: Table Of Contents
Contents Organization of this Manual ........i General Safety .
Page 18 Electronics Module ........2-11 Image Output Terminal (IOT) Sub-Assemblies ....2-15 Paper Path and Paper Pick .
Page 19 36,000.40 Errors - Drum Maintenance Faults ....3-36 37,0XX.xx Errors - PEST Faults ......3-37 39,0XX.xx Errors - Document Feeder / Scanner Unit Faults .
Page 20 Ensuring Ground Integrity ......4-73 Testing Motor and Solenoid Resistances ....4-75 Paper Path and Media-Based Problems .
Page 21 White Stripes (Pinstripes)......5-32 Wrinkling ......... . 5-33 Image is Offset or Cut-Off.
Page 22 Image Output Terminal (Print Engine) ......8-7 Covers ........... 8-8 Output Paper Tray Assembly .
Page 23 Xerox Supplies ........
Page 24 WorkCentre C2424 Copier-Printer...
Page 25: General Information
General Information In this chapter... System Introduction and Overview System Features and Configurations Routine Maintenance Items and Consumables Life Expectancy Control Panel Layout System Specifications Tray and Media Specifications Section...
Page 26: System Introduction And Overview
System Introduction and Overview ® The Xerox WorkCentre C2424 Copier-Printer Service Manual is the primary document used for repairing, maintaining, and troubleshooting the system. To ensure understanding of this product, complete the Xerox WorkCentre C2424 Service Training Program. s2424-002 WorkCentre C2424 Service Manual...
Page 27: System Features And Configurations
System Features and Configurations This section covers the basic system and its specifications. For more detailed information on the system’s internal components, such as main assemblies, power supply, circuit boards, sensors, paper path, and functions, see Section 2, "Theory of Operation"...
Page 28: Front View
Front View Tray 4 (optional 525-Sheet Feeder) Tray 3 (optional 525-Sheet Feeder) Tray 2 (525-sheet capacity) Tray 1 (100-sheet capacity, custom size and manual feed) Output tray Exit cover Control panel DADF front cover Duplex Automatic Document Feeder (DADF) 10. Interface (I/O) cover 11.
Page 29: Side View With System Interfaces
Side View with System Interfaces Maintenance kit Waste tray Power cord connection Power switch Scanner cable connection USB connection Configuration card Ethernet 10/100 Base-T connection 2424-081 Back View RAM slots NVRAM chip Hard drive Stabilizer s2424-267 General Information...
Page 30: Electronics Module
Electronics Module The system’s main electronics and power supply are enclosed in a metal case called the Electronics Module. The rear panel allows access to the electronics module, RAM, and NVRAM chips. The system’s hard drive is mounted on the rear panel. When installing a new electronics module in the system, the following components need to be transferred from the old main board.
Page 31: Routine Maintenance Items And Consumables Life Expectancy
Routine Maintenance Items and Consumables Life Expectancy Document Feed Roller Ink Sticks Maintenance Kit Waste Tray s2424-005 Routine Maintenance Items: Consumable: Extended-Capacity 30,000 cycles (0-20% 1220 prints per stick* Maintenance Kit coverage) 20,000 (20-100% coverage) Standard-Capacity 10,000 cycles Maintenance Kit Waste Tray Empty every 5 Purges (~35 g)
Page 32: Control Panel Layout
Control Panel Layout The control panel Displays the system’s operating status or errors and warnings. Prompts to load paper, replace supplies, or clear jams. Enables selection settings for print, copy, and scan jobs. Displays menus that enable changing the system’s settings and accesses tools to help resolve problems.
Page 33 Control Panel Left 2424-173 The left side of the control panel contains the following copy and scan function buttons and LEDs. A green LED shows the current selection. More details about using these buttons are provided in the sections in Copying Scanning the customers WorkCentre C2424 User Guide.
Page 34 Control Panel Middle 11 10 2424-174 Original Size button Enter button Press to jump to option on The menu option selected. Original Size the menu. 10. Status Indicator LED: Lighten/Darken button Blinking green = System is busy or in Press to jump to the Standby or PowerSaver mode Lighten/Darken option on the menu.
Page 35: Menu Map
Control Panel Right 2424-175 Number keys Stop button Press to enter a number, such as for the Press to pause the printing of the current number of copies or a numeric copy or print job. To then cancel the job, password.
Page 36: System Specifications
System Specifications Physical Dimensions and Clearances Basic System with DADF and Value Scanner (IIT) Width: 53 cm (20.9 in.) Depth: 66 cm (26.2 in.) Height: 62 cm (24.4 in.) Weight: Print Engine (IOT) only 30.0 kg (66.1 lbs.) Scanner Unit and DADF Unit Value Scanner Weight: 6.3 kg (14 lbs.)
Page 37: Print Engine (Iot) Functional Specifications
Print Engine (IOT) Functional Specifications Characteristic Specification Printing process Solid-ink Controller 500 MHz processor Color medium Yellow, cyan, magenta, and black ink sticks, each shape-coded. The system uses the subtractive color system to produce the colors red, green, and blue. Color Management Automatic, Black &...
Page 38: System Electrical Specifications
System Electrical Specifications Characteristic Specification 115 Volt 230 Volt Primary Line Voltages 90 - 140 VAC 180 - 264 VAC Primary Line Voltage 47 - 63 Hz 47 - 63 Hz Frequency Range Power Consumption 1250 W (peak) 1250 W (peak) 175 W (idle) 175 W (idle) 230 W (average during printing)
Page 39 Characteristic Specification Optical Resolution 600 x 300 to 600 x 2400 dpi (FS x SS) Output Resolution from Always equals optical resolution Scanner Calibration Time less than 2 seconds (performed prior to copier and scan operations) Power Saver Mode Scanner and DADF are switched OFF. Also, lamps automatically turn off after after 20 minutes.
Page 40: Tray And Media Specifications
Custom size paper can be printed only from Tray 1. Xerox Professional Solid Ink Photo Paper, Xerox Professional Solid Ink Glossy Paper, and Xerox Professional Solid Ink Trifold Brochures, can be printed from any tray, although they exceed the recommended weight guidelines for Trays 2–...
Page 41: Duplex Automatic Document Feeder Guidelines
Duplex Automatic Document Feeder Guidelines The document feeder accommodates original sizes from 114 x 140 mm (4.5 x 5.5 in.) to 216 x 356 mm (8.5 x 14.0 in.), with weights within the following range: 60–120 g/m (16–32 lb. Bond) (22–45 lb. Cover). Follow these guidelines when loading originals into the document feeder: Load originals faceup, so the top of the document enters first.
Page 42 Paper, 121–220 g/m Carbonless (33–40 lb. Bond) (46–80 lb. Paper, Glossy Cover) Paper) Special Xerox Phaser Postcards Xerox Professional Solid Ink Glossy Paper Xerox Phaser Trifold Brochures Transparency, Labels Plain Paper, Card A6 (105 x 148 mm) 60–220 g/m Index Cards (3 x 5 in.) Stock (16–40 lb.
Page 43: Supported Envelopes
Supported Envelopes Note All envelopes should be printed single-sided only. Use only paper envelopes. Do not use envelopes with windows, metal clasps, or adhesives with release strips. Some wrinkling and embossing may occur when printing envelopes. Tray Size/Description #10 Commercial (4.12 x 9.5 in.) Print these envelopes from DL (110 x 220 mm) any tray...
Page 44: Media That May Damage The System
Media that May Damage the System The system is designed to use a variety of media types for print and copy jobs. However, some media can cause poor output quality, increased paper jams, or damage to the system. Unacceptable media for Trays 1–4 include: Rough or porous media Plastic media Paper that has been folded or wrinkled...
Page 45: Theory Of Operation
Theory of Operation In this chapter... System Overview Image Input Terminal (IIT) Image Output Terminal (IOT) Sub-Assemblies System Electronics Paper Path and Paper Pick System Motors, Solenoids, and Drive The Print Process Configuration Card “Shadowed” Personality Parameters Section...
Page 46: System Overview
System Overview The system is broken into two main components: the Image Input Terminal (IIT - Document Feeder/Scanner) and the Image Output Terminal (IOT - Print Engine). Duplex Automatic Document Feeder Image Input Terminal Scanner Control Panel Image Output Terminal Print Engine Optional Lower Trays s2424-232...
Page 47: Image Input Terminal (Iit)
Image Input Terminal (IIT) The IIT generates the image data for copies and scans and is made up of two major subsystems: Duplex Automatic Document Feeder (DADF) Scanner Assembly with Control Panel Major Components of the DADF and Scanner Media In Sensor Motor and Drive Pick Rollers Media Staged Sensor...
Page 48: Document Feeder Functions
Document Feeder Functions The WorkCentre C2424 Copier-Printer includes a Duplexing Automatic Document Feeder (DADF). It is capable of automatically feeding original documents from the input tray and scanning either a single-sided document or both sides of a double-sided document. Input Tray: The input tray feeds document originals into the DADF for simplex (single-sided) or duplex (double-sided) scanning.
Page 49 DADF Connector: An electrical connector on the rear of the DADF connects to a receptacle on the rear of the flatbed portion of the IIT. The DADF connector communicates with the scanner board and that communication is passed to the IOT. The image information is also passed to the scanner board and then sent to the IOT.
Page 50: Document Feeder Paper Path And Imaging
Document Feeder Paper Path and Imaging The pick roller feeds paper from the input tray to the document feeder. The paper then passes between the DADF scanhead and the flatbed scanhead. Mylar strips guide the original document back out the document feeder and into the output tray. The imaging path of the DADF is referred to as a Constant Velocity Transport (CVT) design.
Page 51: Scanner Assembly Functions
Scanner Assembly Functions Document originals can be placed on the scanner document glass (platen). In this mode of operation the original is stationary and the scanhead moves. Document Glass or Platen: The scanner platen is used for copying or scanning original documents and images.
Page 52: Scanner And Document Feeder Calibration
Scanner and Document Feeder Calibration There are two types of calibration for the scanner and document feeder: automatic calibration and manual calibration. Automatic Calibration The automatic calibration performed by the sytem is a “white balance” calibration performed during startup and at pre-programmed intervals of operation. This calibration ensures that the system detects the response to a given calibration spot and determines the effects of lamp temperature and age on the image quality of the system.
Page 53 The calibration strip holds this position until the Charge Coupled Device (CCD) image reaches a specified luminescence value and is stable. This time varies depending on the starting conditions of the lamp. Once the color stabilizes, the strip retracts back to its home position. Automatic Scanner Calibration Lamps turn on.
Page 54: System Electronics
System Electronics The WorkCentre C2424 electronics differ from other solid-ink products in that there are two controller boards: the main board and the exit module board. The main board, controls all image processing by way of a daughter board integrated with the main board.
Page 55: Exit Module (Mep) Board
Exit Module (MEP) Board The exit module board controls motor and paper path functions for the exit module portion of the IOT. Once the print process is complete and the media is ready to exit the IOT, the primary controller relinquishes control to the exit module (MEP) board. The exit module board is also the connection point for the stack full sensor, cover open sensor, exit module elevator carriage, and exit sensors and flags.
Page 56 Image Processor Controller Board: The image processor board provides the interface between the main board and the scanner. The image processor board includes a complete color image path, taking raw 24-bit RGB scanner data and creating print ready CMYK or B&W binary data, 8-bit RGB data, or 8-bit grayscale data.
Page 57 on a triac to activate a heater, it is turned on for only a fraction of a second. The main board must constantly readdress each heater it wants to remain on. This means if the print engine firmware should fail, the heaters automatically shut off. The printer is also protected by thermal fuses.
Page 58 Power Supply Diagram (Electronics Module) AC Line Line Gnd Ref Neutral AC Neutral AC Line AC Neutral Serial Control Interface Switcher +3.3 V uProcessor +15 V -15 V +50 V -50 V s2424-028 2-14 WorkCentre C2424 Service Manual...
Page 59: Image Output Terminal (Iot) Sub-Assemblies
Image Output Terminal (IOT) Sub-Assemblies The Image Output Terminal (commonly referred to as the print engine) is made up of nine major subsystems: The Process Drive The Media Path Drive The Ink Loader The Printhead The Drum Maintenance System The Preheat and Deskew System The Drum Assembly and Transfix System The Exit Module or Media Exit Path (MEP) The Purge System...
Page 60 Sub-Assemblies of the IOT Exit Module Printhead Drum Ink Loader Transfix System Duplex Print Path Paper Preheater (and Deskew) Ink Waste Tray Drum Maintenance Kit Paper/Media Tray Wiper Assembly s2424-008 2-16 WorkCentre C2424 Service Manual...
Page 61 The Process Drive: An open loop system that transmits torque to two main camshaft assemblies. One camshaft assembly controls the transfix roller loading, and the other controls the drum maintenance system and printhead tilt system. The Media Path Drive: The gearbox and motor assembly controls each roller in the paper transport system.
Page 62: Paper Path And Paper Pick
Paper Path and Paper Pick For paper picked from the document feeder, see the illustration on "Document Feeder Paper Path and Imaging" on page 2-6. Paper Pick for Tray 1 For Tray 1, the paper pick process is different than the pick process used by the other trays.
Page 63: Paper Pick For Trays 2 - 4
Paper Pick for Trays 2 - 4 Note Trays 3 and 4 are optional 525-Sheet Feeders. To pick a sheet of paper, the media path drive starts the process. The pick clutch engages to turn the pick roller and the nudger roller. The nudge roller advances one sheet of paper forward into the pick nip.
Page 64: 2-Sided (Duplex) Printing
2-Sided (Duplex) Printing When duplex printing, the exit rollers pull the paper to a predetermined location. In this position, the trailing edge of the paper is adjacent to the exit rollers. The exit rollers then pull the paper back into the duplex path. From a non-rotating deskew nip, the print continues through the paper preheater and transfix system to the exit tray in the same manner as a single-sided print.
Page 65: Sensor Locations
Sensor Locations Media Stage Sensor Pick Sensor Paper Exit Sensor Strip Sensor Control Panel Sensor Drum Temperature Exit Door Sensor Sensor Preheater Sensor Drum Position Encoder Front Door Sensor Deskew Sensor Tray Paper Size Sensor Board Pick Sensor (525-Sheet Feeder) s2424-004 Theory of Operation 2-21...
Page 66: System Motors, Solenoids, And Drive
System Motors, Solenoids, and Drive DADF Motor Media Path Motor Media Drive Gearbox Elevator Motor Tray Lift Motor Tray 1 Pick Solenoid Y-Axis Motor Paper Drive Motor X-Axis Motor Process Drive Motor s2424-237 2-22 WorkCentre C2424 Service Manual...
Page 67: Process Drive
Process Drive The process drive is an open loop system that transmits torque to two main camshaft assemblies. One camshaft assembly controls the transfix roller loading, and the other controls the drum maintenance system and printhead tilt system. A small DC servo motor powers the process drive gearbox to rotate the gears to specific positions during the printing process.
Page 68: Media Path Drive
Media Path Drive The media path drive gearbox and motor assembly controls each roller in the paper transport system. A gear train located behind the motor connects it to the exit rollers, which are built into the MEP. Gear trains located within the media path drive assembly, along with two clutches and a solenoid, allow the motor to control the pick, take away, duplex, and deskew rollers.
Page 69: The Print Process
The Print Process Once an image has been processed and a printing bitmap created, the print cycle begins. The printhead and drum are brought up to their operating temperatures and the ink levels in the ink reservoirs are checked. Ink is added from the ink loader, if necessary.
Page 70: Drum Preparation
Drum Preparation To prepare the drum, a thin coating of silicone oil is applied to the surface of the drum. First the drum is rotated. Next, the oil roller and blade of the drum maintenance system are raised into contact with the drum. To accomplish this, the process drive rotates the drum maintenance camshaft lifting the oil and wiper blade to the drum.
Page 71: Ink Loader
Jet substitution allows a better performing jet to be used in place of a missing or poorly performing neighboring jet. When jet substitution mode is used, the printhead makes a second right-to-left movement to deposit the pixel columns of the substituted jets.
Page 72: Printhead
Printhead The printhead is the heart of the printer, spanning nearly the length of the drum. Using its 1236 jet nozzles (309 jets for each primary color), with a horizontal motion of slightly less than 5 mm (0.2 inches), the printhead can print the entire image on the rotating drum.
Page 73 Printhead Ink Loader Black Yellow Funnel Filter Level Sense Probe Purge Valve Cyan Magenta s2424-033 The printhead’s jet stack is fabricated from a stack of chemically etched steel plates which are brazed together to form the jet array. Channels formed by the stacked plates route ink past the 1236 individual, piezo-electric crystal-driven diaphragms, which force the ink in droplets out the 1236 corresponding nozzles.
Page 74 The jet array is bonded to a cast aluminum ink reservoir. The reservoir supplies the molten ink to the jet array. Heaters in the reservoir and the jet array maintain the ink at a temperature of about 140 C for printing. X-Axis Hook Printhead Nose Cone Gear...
Page 75 Printhead Tilt The printhead is able to rotate into four basic positions: Printhead lock / ship position (19.5 degrees): the printhead restraint pins are resting against the right and left locks. In this position, the printhead tilt arm/ follower is free of the tilt cam, and the head is secured for shipping. Wipe position (12 degrees): the printhead tilt arm/follower is engaged with the tilt cam, and the head overload spring contact is engaged with the overload spring-plate to provide the correct force for the wiper.
Page 76 Printhead Restraint Drum DM Cam Gear Printhead Tilt Gear (Engaged) Tilt Gear s2424-035 In the print position (0 degrees), the printhead is forward and resting against the right and left head-to-drum buttons. The head-to-drum buttons define the space between the jet stack and the drum. When the process drive is activated, it drives the drum maintenance camshaft to engage the tilt gear train.
Page 77 The latching mechanism is actuated by a small movement of the wiper. Through a follower gear, the compound gear drives the tilt cam gear clockwise. A cam follower, mounted on the lower end of the tilt arm, follows the rotating tilt cam gear and tilts the printhead.
Page 78: Drum Assembly
Drum Assembly The drum assembly and transfix system form the key portion of the printer where imaging takes place. The drum assembly and transfix system are separate, but interrelated. This section discusses the drum assembly. The next section goes into more detail on the transfix system.
Page 79 The drum is driven by a closed-loop servo motor. Through a single reduction belt drive, the servo motor rotates the drum at a high speed for imaging and a constant low speed for image transfer to paper. The Y-Axis uses an active tension system to allow the pulley to float while the spring actively adjusts the tension.
Page 80: Transfix System
Transfix System The transfix roller applies pressure to the back side of the paper as it moves between the transfix roller and drum. This pressure transfers the image from the drum to the paper. A set of springs determines how much pressure the transfix roller applies in the load module against the drum.
Page 81: Drum Maintenance System
Drum Maintenance System The drum maintenance system creates a thin, intermediate, liquid transfer surface, a layer of silicone oil, on the surface of the drum prior to printing. The oil keeps the ink from sticking to the drum’s surface and facilitates its transfer to the sheet of paper or transparency film.
Page 82: Purge System
Purge System Proper printhead operation is dependant on the correct operation of the purge system. The purge system uses air pressure and a wiper blade to purge any debris or air bubbles that may be obstructing the printhead nozzles. The waste ink that is expelled during the purge is funneled into the waste tray.
Page 83 The level of the ink in the reservoir is kept at a constant level. If the pressure purge tubing is pinched, the printhead may not purge properly. In addition, because the purge tubing also acts as a vent to atmosphere when not purging, a more serious failure can occur if the ink overfills and the reservoir cannot vent properly.
Page 84: Transfixing And Exiting
Transfixing and Exiting Transfixing and exiting consists of four major functions: Stage the paper for rendezvous with the image on the drum and transfix roller nip. Load the transfix roller and engage the drum stripper blade assembly. Strip the paper from the drum. Exit the paper from the system, or exit the paper for 2-sided printing.
Page 85 Transfer Roller Transfix Load Arm Transfix Load Module Transfix Cam Transfix Load Spring Drum Transfix Roller Gear Process Drive Transfix Cam ss2424-049 Theory of Operation 2-41...
Page 86 After the leading edge of the paper is beyond the paper release guide, the paper release solenoid is de-energized. Once the solenoid is de-energized, the solenoid return spring provides force to move the solenoid plunger out of the solenoid coil which rotates the paper release carriage back to its ready position.
Page 87 Release blade Strip solenoid Transfix Roller Paper Exit Sensor Preheat Exit Sensor Engine Exit Sensor Strip Sensor Paper Preheater s2424-052 Theory of Operation 2-43...
Page 88: Transfix And Print Speeds
Transfix and Print Speeds Transfix Speeds Characteristic Setpoint, Paper Media Fast Color Standard Enhanced High Res/ Photo Peak Transfix Speed, Simplex 20 inches 17 ips 13 ips 7 ips tray feed per second (ips) Peak Transfix Speed, Duplex 5 ips 5 ips 5 ips 5 ips...
Page 89: Configuration Card Personality Parameters
Configuration Card Personality Parameters Information stored on the configuration card includes the ethernet address, and personality parameters. The printer model configuration is determined by a combination of printer hardware capabilities. Feature value and ethernet address are configured at the factory, and are “read only”. The feature value is fixed in the configuration card, and does not change.
Page 90 Configuration Card “Shadowed” Personality Parameters (Continued) NCL Subject NCL Item Size (bytes) AutoIP DHCP Vendor Class ID DNS RESOLVER Primary Name Server IP Address DNS RESOLVER Secondary Name Server IP Address DNS RESOLVER MulticastDNS NBNS (WINS) Enable NBNS (WINS) WINS Note Type NBNS (WINS) Primary WINS Server NBNS (WINS)
Page 91 Configuration Card “Shadowed” Personality Parameters (Continued) NCL Subject NCL Item Size (bytes) Enabled MIME MIME Enabled EtherTalk EtherTalk Enabled PSERVER PSERVER Enabled PSERVER_IPX Enabled Notes: 1. “Parallel” and “USB”, “On” and “Enabled” parameters have not been identified as personality parameters. They are not tied to networking. 2.
Page 92 2-48 WorkCentre C2424 Service Manual...
Page 93: Error Messages And Codes
Error Messages and Codes In this chapter... Introduction Power-Up Error Messages and LED Codes BIST Error Reporting POST Error Reporting PEST Error Reporting Fault Code Error Message Troubleshooting 3-Digit Jam Codes Section...
Page 94: Introduction
Introduction This section covers system troubleshooting procedures utilizing control panel error messages and codes. Some procedures require running service diagnostic test functions to verify that a specific system component is operating correctly. For information on Service Diagnostics and all internal system test functions, see "Service Diagnostics Menu Functions"...
Page 95: Power-Up Error Messages And Led Codes
Power-Up Error Messages and LED Codes The system has three sets of tests that are run when first powered on: Built-In Self Tests (BIST) Power On Self Tests (POST) Print Engine Self Tests (PEST) Note BIST and POST errors are not stored in the fault history logs. BIST Error Reporting BIST verifies basic electronics module CPU operation and reports failures by utilizing the rear interface panel PS and PE LEDs.
Page 96: Post Error Reporting
BIST Error Reporting Blink Pattern Definition Table (Continued) PE LED PS LED Description System hangs during code initialization. Rapid blinking Unplug all cables from the electronics module. Plug in the power cable. Power on the electronics module (system). If the problem still occurs, reseat the RAM DIMMs. Replace the electronics module.
Page 97 POST Error Reporting Blink Pattern Definition Table Control Panel PS, PE and POST Error Control Error Code Panel LEDs Type Description Bad error code. 01.01 Flutter then Hard 01 blinks Failed machine check. 02.01 Flutter then Hard 02 blinks System panic. 02.02 Flutter then Hard...
Page 98 POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel PS, PE and POST Error Control Error Code Panel LEDs Type Description PLD power control link invalid, mismatch error. 10.02 Flutter only Soft EEPROM read failure. 11.01 Flutter and Hard then 11 blinks Check EEPROM orientation.
Page 99: Pest Error Reporting
POST Error Reporting Blink Pattern Definition Table (Continued) Control Panel PS, PE and POST Error Control Error Code Panel LEDs Type Description CPU interrupt error, spurious assertion. 15.07 Flutter and Hard then 15 blinks CPU interrupt error, no assertion. 15.08 Flutter and Hard then 15 blinks...
Page 100: Fault Code Error Message Troubleshooting
Fault Code Error Message Troubleshooting Fault Code Error Reporting Fault codes are saved to NVRAM and can be retrieved from the system’s fault history. All procedures that ask for a test to be run are referencing tests from within the “hidden”...
Page 101: 1,000.4X Error - 525-Sheet Feeder Faults
1,000.4x Error - 525-Sheet Feeder Faults 1,001.46: The upper 525-sheet feeder had an overcurrent condition. The lift motor or clutch may be shorted. 1,002.47: The lower 525-sheet feeder had an overcurrent condition. The lift motor or clutch may be shorted. Troubleshooting Procedure Step Questions or Actions...
Page 102: 2,0Xx.4X Error - I/O Circuit Board Fault
2,0XX.4x Error - I/O Circuit Board Fault 2,001.47: The print engine cannot detect the presence of the I/O circuit board. Troubleshooting Procedure Step Questions or Actions Are all wiring connections to and from the Go to Step 3. Go to Step 2. I/O Board properly seated? Reseat the connections.
Page 103: 4,0Xx.4X Errors - Process Control System Fault
4,0XX.4x Errors - Process Control System Fault 4,017.47: This fault code indicates a problem with the process control system. The ambient temperature is considered too cold to warm up the system. (less than 10 4,018.48: This fault code indicates a problem with the process control system. The printhead temperature dropped below the head cleaning needed threshold.
Page 104 4,024.42: This fault code indicates a problem with the wiper. The wiper is not aligned properly and engaged the headtilt while in the waste lock position. Troubleshooting Procedure Step Questions and Actions Run the Check Wiper Alignment test. Perform the Go to Step 2.
Page 105 4,025.46: This fault code indicates a problem with the process control system. Cannot succesfully home the drum transfix mechanism. Troubleshooting Procedure Step Questions and Actions Check for obstructions around the printhead. Complete. Go to Step 2. Look for ink shards in gears of the tilt drive. If the printhead is obstructed, remove any obstruction from the system and reboot.
Page 106: 5,0Xx.4X Errors - Y-Axis Sub-System Fault
5,0XX.4x Errors - Y-Axis Sub-System Fault 5,001.41: The drum turned one full revolution without seeing the drum home sensor activate. 5,002.42: The Y-Axis encoder is not working properly or the drum has stalled. 5,003.43: There is a general problem with the Y-Axis sub-system. Troubleshooting Procedure Step Questions and Actions...
Page 107: 6,0Xx.4X Errors - X-Axis Fault
6,0XX.4x Errors - X-Axis Fault 6,000.41: An X-axis motor current error occured. Troubleshooting Procedure Step Questions and Actions Inspect the printhead power cable and Go to Step 2. Go to Step 3. heater wiring. Verify the printhead travels smoothly from left to right.
Page 108: 7,0Xx.4X Errors - Process Motor Gearbox Faults
7,0XX.4x Errors - Process Motor Gearbox Faults 7,002.44: There is a problem with the process motor sub-system. The process motor stalled during operation. Troubleshooting Procedure Step Questions and Actions Verify the process drive system is properly Complete. Go to Step 2. homed, see "Homing the Process Gear Drive Train"...
Page 109 7,008.41: The head tilt is not engaged, or the printhead is stuck in the tilt position by the tilt arms. Troubleshooting Procedure Step Questions and Actions Reboot the system . Go to Step 2. Complete. Did this correct the problem? Inspect the system for ink spills on the head Complete.
Page 110 7,009.42: The printhead is tilted back but not properly restrained in the park arms. Troubleshooting Procedure Step Questions and Actions Check the printhead wiring for proper Complete. Go to Step 2. routing. Remove the printhead and clean around the printhead tilt gears. Did this correct the problem? Ensure the gears are correctly aligned and Complete.
Page 111 Troubleshooting Procedure (Continued) Step Questions and Actions Check the process gearbox for obstructions Complete. Go to Step 5. or damaged. Ensure the gears are correctly aligned and homed. Verify the process shaft and drive module shaft are at their home positions. Did this correct the problem? Verify the headtilt gear will engage.
Page 112: 8,0Xx.xx Error - Wiper/Media Path Gearbox Faults
8,0XX.xx Error - Wiper/Media Path Gearbox Faults 8,005.48: The media path motor gearbox stalled while moving the wiper to the home position. 8,006.49: The wiper cannot verify the home position. 8,007.41: The wiper stalled finding home. 8,008.42: The wiper stalled while trying to move away from the home position. 8,009.43: The media path motor stalled while moving without the clutch engaged.
Page 113 Troubleshooting Procedure (Continued) Step Questions and Actions Inspect the wiper system for improper Complete. Go to Step 7. operation, obstructions, or damage (broken gear or belt). Ensure the wiper system is properly aligned (see "Wiper Alignment" on page 6-2). Also, see "Homing the Printhead Wiper"...
Page 114: 9,0Xx.xx Errors - Ink Loader Faults
Ink loader fault. The black ink melt heater is on, but the ink does not appear to be dripping. Troubleshooting Procedure Step Questions and Actions Are the ink sticks all Xerox branded ink? Go to Step 2. Advise customer. Manually verify that the ink stick is able to Go to Step 3.
Page 115: 11,0Xx.xx Errors - Electronics Module Interface Fault
11,0XX.xx Errors - Electronics Module Interface Fault 11,001.47: Upper 525-sheet feeder broken serial link detected. 11,002.48: Lower 525-sheet feeder broken serial link detected. 11,003.49: Control panel broken serial link detected. 11,004.41: Control panel or I/O board broken serial link detected. 11,005.42: Power control broken serial link detected.
Page 116: 13,0Xx.xx Errors - Thermal Faults
Troubleshooting Procedure (Continued) Step Questions and Actions 11,006.43 and 11,015.43 Replace the printhead. For all other 11,000.4x errors: Replace the electronics module. 11,100.60 - Temperature Error 11.100.60: The root problem for this error is temperature sensitivity with the power supply’s opto isolator chips. Ensure room temperature is not too high. Ensure also that the electronics fan runs correctly.
Page 117 Troubleshooting Procedures Step Questions and Actions Reset NVRAM and retest. Complete. Replace in the following order: Did this correct the problem? NVRAM Electronics module. 13,008.47: The drum heater is too hot. 13,010.49: The drum heater took too long to reach its setpoint. Troubleshooting Procedure Step Questions and Actions...
Page 118 Troubleshooting Procedure (Continued) Step Questions and Actions Using service diagnostics, run the Drum Replace the Replace the Heater test. drum assembly. drum temperature Did the test pass? sensor. 13,067.43: The drum thermistor circuit is open. 13,069.45: The drum thermistor circuit is shorted. 13,071.47: The drum thermistor returned a bad reading, or the reading was corrupted by ESD (Electrostatic Discharge).
Page 119 13,135.48: The preheater thermistor returned a bad reading, or the reading was corrupted by ESD. Troubleshooting Procedure Step Questions and Actions Verify that the ambient temperature of the Advise Go to Step 2. room is within the systems optimal customer of environmental specification (see "System specification Environmental Specifications"...
Page 120 13,136.49: The left jetstack heater is too hot. 13,138.42: The left jetstack heater took too long to reach its setpoint. 13,195.45: The left jetstack thermistor circuit is open. 13,197.47: The left jetstack thermistor circuit is shorted. 13,199.49: The left jetstack thermistor returned a bad reading, or the reading was corrupted by ESD.
Page 121 13,200.41: The right jetstack heater is too hot. 13,202.43: The right jetstack heater took too long to reach its setpoint. 13,259.46: The right jetstack thermistor circuit is open. 13,261.48: The right jetstack thermistor circuit is shorted. 13,263.41: The right jetstack thermistor returned a bad reading, or the reading was corrupted by ESD.
Page 122 13,264.42: The reservoir heater got too hot. 13,266.44: The reservoir heater took too long to reach its setpoint. 13,323.47: The reservoir thermistor circuit is open. 13,325.49: The reservoir thermistor circuit is shorted. 13,327.42: The reservoir thermistor returned a bad reading, or the reading was corrupted by ESD.
Page 123 13,328.43: The CYAN heater is too hot. 13,330.45: The CYAN heater took too long to reach its setpoint. 13,387.48: The CYAN thermistor circuit is open. 13,389.41: The CYAN thermistor circuit is shorted. 13,391.43: The CYAN thermistor returned a bad reading, or was corrupted by ESD. 13,392.44: The MAGENTA heater is too hot.
Page 124 Troubleshooting Procedure (Continued) Step Questions and Actions Inspect and reseat the wiring to the ink Replace the ink Replace the I/O loader. loader. board. Did this correct the problem? 13,000.6x Errors - Program Faults 13,001.62: Thermals failed to read from system NVRAM. 13,002.63: Value is not in valid range.
Page 125: 19,0Xx.xx Errors - Printhead Calibration Faults
19,0XX.xx Errors - Printhead Calibration faults. 19,001.46: HFD server failed due to NVRAM operation. This fault only occurs when the system is set in manufacturing mode. Program fault. 19,002.47: Attempted to perform a printhead operation without the printhead NVRAM data being loaded. 19,003.48: Scale and offset error is too large.
Page 126: 31,0Xx.4X Errors - Mechanical Initialization Jam
27,0XX.6x Errors - Profile Library Ensure the ground integrity of the system (see "Ensuring Ground Integrity" on page 4-73). 29,0XX.6x Errors - Jam Manager Reset NVRAM, and then retest. Replace the NVRAM. 31,0XX.4x Errors - Mechanical Initialization Jam 31,001.40: Mechanical initialization jam fault. Troubleshooting Procedure Step Questions and Actions...
Page 127: 33,0Xx.xx Errors - Tray Manager Device Faults
33,0XX.xx Errors - Tray Manager Device Faults 33,001.42: Tray 1 width value too low. 33,002.43: Tray 1 width value too high. Troubleshooting Procedure Step Questions and Actions Check the wiring and connectors from the Go to Step 2. Replace the front door to the I/O board.
Page 128: 36,000.40 Errors - Drum Maintenance Faults
36,000.40 Errors - Drum Maintenance Faults Troubleshooting Procedure Step Questions and Actions Ensure ground integrity (see "Ensuring Complete Go to Step 2. Ground Integrity" on page 4-73. Did this correct the problem? Inspect pivot plate for cracks. Complete. Go to Step 3. Check the drum maintenance cam rollers for damage or improper movement.
Page 129: 37,0Xx.xx Errors - Pest Faults
37,0XX.xx Errors - PEST Faults AC power supplied by power sources such as uninterruptible power supplies (UPS’s) or DC-to-AC inverter systems, may not supply enough current to properly power up the printer. In these cases, the printer may report printhead jet-stack or reservoir heater disconnect, drum heater, or preheater errors (37,002.47 thru 37,012.48).
Page 130 Troubleshooting Procedure Step Questions and Actions Run the appropriate diagnostic test: Go to Step 3. Go to Step 2. 37,002.47 = Left Jetstack Heater 37,003.48 = Right Jetstack Heater 37,004.40, 37,005.41 = Reservoir Heater 37,006.42 = Drum Heater 37,008.44 = Preheat Heater 37,009.45 = Ink Melt 37,010.46 = Ink Melt 37,011.47 = Ink Melt...
Page 131 37,016.43: PEST 50 V power supply test. The 50 V power supply is loaded with the head maintenance clutch and then tested. The expected power from the supply is not being drawn. This error may be caused by a power supply that is faulty or shorted by some other 50 V device.
Page 132 50V Power Supply Fault Troubleshooting Procedure (Continued) Step Questions and Actions If the 50V Power Supply LED (viewed thru the cooling grill below the power cord receptacle) illuminates, the short is on one of the external devices you unplugged earlier. In this case, systematically turn off the printer, plug a wiring harness back in, and turn the printer on until the 50V supply fails.
Page 133 37,017.44: PEST - Main tray (Tray 1) deskew clutch disconnect . The main tray deskew clutch is not drawing the expected power from the supply. 37,018.45: PEST - Main tray (Tray 1) pick clutch disconnect. The main tray pick clutch is not drawing the expected power from the supply. 37,019.46: PEST - Tray 1 pick solenoid disconnect.
Page 134 37,022.40: PEST - Pressure pump motor disconnect. The pressure pump motor is not drawing the expected power from the supply. Troubleshooting Procedure Step Questions and Actions Run the Pressure Pump Motor test. Replace the Go to Step 2. electronics Did the test pass? module.
Page 135 37,027.45: PEST - X-axis motor disconnect. The X-axis motor is not drawing the expected power from the supply (both phases). 37,028.46: PEST - X-axis motor disconnect. The X-axis motor (first phase) is not drawing the expected power from the supply. 37,029.47: PEST - X-axis motor short.
Page 136 37,034.43: PEST - Media path motor disconnect. The media path motor is not drawing the expected power from the supply. 37,035.44: PEST - Media path motor short. The media path motor is drawing too much power from the supply. Troubleshooting Procedure Step Questions and Actions Run the Media Path Motor test.
Page 137 37,048.48: PEST - Power supply +12 volt under limit. 37,049.40: PEST - Power supply -12 volt over limit. 37,050.41: PEST - Power supply -12 volt under limit. 37,051.42: PEST - Power supply current over limit. 37,052.43: PEST - Power supply current under limit. 37,053.44: PEST - Power supply +50 volt over limit.
Page 138: 39,0Xx.xx Errors - Document Feeder / Scanner Unit Faults
39,0XX.xx Errors - Document Feeder / Scanner Unit Faults Note Document feeder and scanner faults are only recorded in the usage profile report. 39,002.40 (Scanner) DRAM Test Failure Troubleshooting Procedures Step Questions and Actions Cycle power to the system to clear. Complete.
Page 139 39,005.43 “Scanner Missing” Troubleshooting Procedures Step Questions and Actions Reseat the scanner cable connection, verify Complete. Go to Step 2. the scan head lock is in the unlocked postion and reboot the sytem. Did this correct the problem? Open the rear access cover to the Replace the Go to Step 3.
Page 140 39,010.8 Document Feeder Disconnected Troubleshooting Procedure Control Panel Message: “Document Feeder Disconnected or DADH Missing” Step Questions and Actions Reseat the document feeder cable Complete. Go to Step 2. connector. Wait at least one full minute. Did this correct the problem? Cycle power to the system.
Page 141: 3-Digit Jam Codes
3-Digit Jam Codes This section provides a basis for troubleshooting system problems that occur as the result of misfeeds or jams within the paper path. Refer to the Xerox infoSMART knowledge base at www.xerox.com/office/c2424infoSMART for the latest information on Jam Code interpretation.
Page 142: Jam Code Definition Table
Jam Code Definition Table Not all jam code combinations are documented in this manual, only the codes that occur most commonly. Jam Code Troubleshooting Procedures Deskew sensor in unexpected state during mechanical recovery. Check the drum maintenance unit NVRAM contacts during the oiling process for continuity.
Page 143 Jam Code Troubleshooting Procedures (Continued) The deskew flag timed out waiting for the paper picked from Tray 3. The deskew flag timed out waiting for the paper picked from Tray 4. The deskew flag timed out waiting for the paper picked from Tray 1. Verify media is appropriate for the tray.
Page 144 Jam Code Troubleshooting Procedures (Continued) The preheat flag tripped unexpectedly while the system was picking paper from Tray 1. Test the preheat flag using the diagnostic Sensors test. Ensure ground integrity of the system (see page 4-73). The preheat flag timed out waiting for the paper picked from Tray 2. The preheat flag timed out waiting for the paper picked from Tray 3.
Page 145 Jam Code Troubleshooting Procedures (Continued) Strip flag unexpected event during exit. Ensure that the media is not too thick and that it is supported by the system. Use a less glossy media. Ensure that the guides in the tray are snug against the media. If the drum maintenance unit is near the end of its life, replace it.
Page 146 Jam Code Troubleshooting Procedures (Continued) The exit flag actuated unexpectedly when duplexing. The exit flag actuated unexpectedly when transfixing. Ensure ground integrity of the system (see page 4-73). Run the Sensors test to test the exit sensor. Run the Paper Lead Edge Times test. Replace problem component.
Page 147 Jam Code Troubleshooting Procedures (Continued) The front door open flag unexpectedly tripped while the system was warming up. The front door open flag unexpectedly tripped while the system was in a fault state. The front door open flag unexpectedly tripped when the system pick from Tray 2. The front door open flag unexpectedly tripped when the system pick from Tray 3.
Page 148 Jam Code Troubleshooting Procedures (Continued) Exit module (MEP) malfunction during paper exit. Ensure supported media. Inspect the media path for obstructions. Verify scanner power supply and MEP control board operation, see page 4-70. Inspect the exit module for defects or damaged components. Replace the exit module MEP control board.
Page 149 Jam Code Troubleshooting Procedures (Continued) IIT cover open while paper exits the IOT. Test the IIT cover open sensor with a magnet or magnetic screwdriver, the exit module will home and the message should clear. Check the wiring to the IIT cover open sensor, (see "Main Block Wiring Diagram"...
Page 150 Jam Code Troubleshooting Procedures (Continued) Y-Axis motor event during transfix (Tray 1 only- probably a multi-pick). Verify that the media in the tray is supported by the system. Try a heavier media. Inspect Tray 1 separator pad. Replace if necessary. Send a snippet to turn off the multi-pick detection code.
Page 151 Jam Code Troubleshooting Procedures (Continued) Y-Axis motor out of position while the system imaged the drum. Inspect the Y-Axis drive belt. Run the Check Drum Y-Axis Encoder test. Run the Check Drum Y-Axis Drive test. Run the Check Drum Y-Axis Belt Slip test. Replace the Y-Axis motor or drum assembly if necessary.
Page 152 Jam Code Troubleshooting Procedures (Continued) Process motor stalled while the system transfixed the print. Process motor stalled while the system performed a print drum maintenance cycle. Process motor stalled while the system imaged the drum. Process motor stalled while the print exited the system. Ensure the media is supported.
Page 153 Jam Code Troubleshooting Procedures (Continued) The exit door open flag unexpectedly tripped when the system picked from Tray 1. The exit door open flag unexpectedly tripped while the system was duplexing. The exit door open flag unexpectedly tripped while the paper was staging for the transfix cycle.
Page 154 Jam Code Troubleshooting Procedures (Continued) Tray 2 media size sensor unexpectedly activated while print drum maintenance cycle was being performed. Tray 2 media size sensor unexpectedly activated during system imaging. Tray 2 media size sensor unexpectedly activated while exiting print. Ensure ground integrity of the system (see page 4-73).
Page 155 Jam Code Troubleshooting Procedures (Continued) Tray 3 motor stall during pick from Tray 3. Ensure ground integrity of the system (see page 4-73). Ensure the paper guides are correctly set. Run the Monitor Sensors test to test the media size sensor. Replace the 525-Sheet Feeder.
Page 156 Jam Code Troubleshooting Procedures (Continued) Tray 3 pick flag sensor timed out while picking from Tray 2. Tray 3 pick flag sensor timed out while picking from Tray 3. Tray 3 pick flag sensor timed out while picking from Tray 4. Tray 3 pick flag sensor timed out while picking from Tray 1.
Page 157 Jam Code Troubleshooting Procedures (Continued) Tray 4 media size sensor unexpectedly activated while transfixing the print. Tray 4 media size sensor unexpectedly activated while the system drum maintenance cycle was being performed. Tray 4 media size sensor unexpectedly activated while system imaging. Tray 4 media size sensor unexpectedly activated while exiting print.
Page 158 Jam Code Troubleshooting Procedures (Continued) Tray 4 pick flag triggered unexpectedly while exiting print. Ensure ground integrity of the system (see page 4-73). Run the Monitor Sensors test to test the media size sensor. Replace the 525-Sheet Feeder. Replace the pivot arm. Tray 4 pick flag sensor timed out during normal shutdown.
Page 159: General Troubleshooting
General Troubleshooting In this chapter... Service Diagnostics Check Menu / Activators Definition Tables Electrical Troubleshooting Ensuring Ground Integrity Paper Path and Media-Based Problems Operating System and Application Problems Section...
Page 160: Introduction
Introduction This section covers troubleshooting general start-up, mechanical, and electrical or power supply problems not associated with a control panel error message or code. For troubleshooting problems associated with an error code or control panel error message, see the section "Error Messages and Codes" on page 3-1. The System Status Page also contains useful troubleshooting information.
Page 161 Menu Item Description Reset NVRAM Provides access to reset the system back to its factory- default settings and erase all network settings. If possible, print the Configuration Page before resetting NVRAM. Power Saver Timeout Selects the Power Saver Timeout, the amount of time the system must be idle before changing to Power Saver low-energy consumption mode, per ENERGY STAR\256 guidelines.
Page 162: Service Diagnostics
Service Diagnostics The system has built-in diagnostics to aid in troubleshooting problems with the system components. The Service Diagnostics menu provides a means to test sensors, motors, switches, clutches, solenoids, fans, and power supplies. Diagnostics also contain functions to report system status and some NVRAM access. Service diagnostics are to be executed through the control panel by a certified service technician only.
Page 163: Entering Service Diagnostics
From System OFF to Diagnostics: Turn the system power ON. Wait for the Xerox logo to begin moving across the display. Before the logo is centered on the display (stops moving), press and hold the Back and Info buttons on the control panel.
Page 164: Service Diagnostic Menu Definition Tables
Service Diagnostic Menu Definition Tables Service Diagnostics Main Menu Definition Table Menu Item Description Main Menu Displays information on how to use the control panel menus. Menu Help Exits service diagnostics and runs through POST to Ready. Exit Diagnostics This menu contains all of the test functions associated with the Print Engine Menu print engine.
Page 165 Service Diagnostics Main Menu Definition Table (Continued) Menu Item Description Main Menu --> Exit Module Menu Test Name Description Results Reports the current firmware version. Report FW Version Displays the current status as reported by the exit module Report Status firmware.
Page 166 Service Diagnostics Main Menu Definition Table (Continued) Menu Item Description Main Menu --> Scanner Menu Test Name Description Results Reports the current firmware version. Report FW Version Checks then reports the Ready or Not Ready Report Status current status as reported by Lamp: the scanner unit firmware.
Page 167 Service Diagnostics Main Menu Definition Table (Continued) Menu Item Description Test Name Description Results This tests commands the The lamp status must be Exercise Lamp scanner to cycle the lamp observed. on, then off. The lamp is then left ON. Fail The scanner axis moves to OK or Fail.
Page 168 Service Diagnostics Main Menu Definition Table (Continued) Menu Item Description Test Name Description Results Performs the built-in optical OK or Fail. Test Data Capture test procedure to determine if the system can capture scan dats, the calibration device, the lamp, optics and electronics are functional.
Page 169 Service Diagnostic Print Engine Menu Functions Print Engine Monitor Menu Functions Main Menu --> Print Engine Menu --> Monitor Menu The monitor test functions report current values (temperatures, positions, etc.), and demonstrate the ability to read the values without changing the current state of the system. Some monitor tests, such as sensors, allow tracking of the values as a state change, either manually or otherwise.
Page 170 Print Engine Exercise Menu Functions This submenu contains a group of functions intended to stimulate a specific portion of the print engine system in such a way that the test can be observed. Listening observations may be required for certain tests and will prompt you on the control panel if covers, doors, or trays need to be removed.
Page 171 Print Engine Exercise Menu Functions (Continued) This submenu contains a group of functions intended to stimulate a specific portion of the print engine system in such a way that the test can be observed. Listening observations may be required for certain tests and will prompt you on the control panel if covers, doors, or trays need to be removed.
Page 172 Print Engine Function Menu Functions This submenu contains a group of functions that either perform higher-level exercise functions involving multiple print engine subsystems, or special purpose functions requiring sofware support, such as working with NVRAM. Main Menu --> Print Engine Menu --> Function Menu Test Name Description Performs a simplified version of the power-up mechanical...
Page 173: Check Menu / Activators Definition Tables
Check Menu / Activators Definition Tables The Check Menu contains a set of extensive tests that return measured mechanism parameters for comparison against stated limits. Refer to the table associated with each test for their normal operating ranges. In cases where insufficient baseline data is available, the results have been left blank.
Page 174 Tray 1 Pick Solenoid Gathers data on the performance of the Tray 1 pick solenoid coil and flapper. Typical Definition Value Actions Peak Power (watts) 0 to 1.5 Reports the profile max power value. Average Power 18 to 26.5 Reports the average power during the (watts) constant portion of the profile.
Page 175 Purge Vent Solenoid Gathers data on the performance of the purge vent solenoid coil. Typical Definition Value Actions Peak Power (watts) -0.65 to Reports the profile max power value. Average Power 0.03 to Reports the average power during the constant (watts) portion of the profile.
Page 176: Check Shafts Menu
Check Shafts Menu Deskew Shaft Runs the media path drive train and engages the deskew clutch on the fly then disengages the clutch. The test is repeated in both directions to determine clutch characteristics, steady state drive requirements, bearing status, etc. Typical Definition Value...
Page 177 Deskew Shaft (Continued) Runs the media path drive train and engages the deskew clutch on the fly then disengages the clutch. The test is repeated in both directions to determine clutch characteristics, steady state drive requirements, bearing status, etc. Typical Definition Value Actions...
Page 178 Wiper Shaft (Continued) Runs the media path drive train and engages the head maintenance clutch on the fly then disengages the clutch. The test is repeated in both directions to determine clutch characteristics, steady state drive requirements, bearing status, etc. Typical Definition Value...
Page 179 Wiper Shaft (Continued) Runs the media path drive train and engages the head maintenance clutch on the fly then disengages the clutch. The test is repeated in both directions to determine clutch characteristics, steady state drive requirements, bearing status, etc. Typical Definition Value...
Page 180 Tray 1 Pick Shaft (Continued) Runs the media path drive train and engages the Tray 1 pick solenoid on the fly. The pick shaft goes through 2 full revolutions while drive requirements are determined. Typical Definition Value Actions Initial average MP fe. Reports the average MP fe immediately (mpts).
Page 181 Tray 2, Tray 3, and Tray 4 Pick Shaft Test is the same for each pick shaft although for Tray 2 the media path motor is used and for the 525-Sheet Feeders the corresponding pick/transport motor is used. Test determines if the shaft can be driven by the clutch, if the nudger rollers are being driven, and the pick pad/nudger roller friction.
Page 182: Check Fans Menu
Tray 2, Tray 3, and Tray 4 Pick Shaft (Continued) Test is the same for each pick shaft although for Tray 2 the media path motor is used and for the 525-Sheet Feeders the corresponding pick/transport motor is used. Test determines if the shaft can be driven by the clutch, if the nudger rollers are being driven, and the pick pad/nudger roller friction.
Page 183: Check Heaters Menu
Check Heaters Menu Reservoir Heater, Jetstack Left Heater, Jetstack Right Heater, Paper Preheater, Drum Heater, Ink Melt 1 (yellow) Heater, Ink Melt 2 (cyan) Heater, Ink Melt 3 (magenta) Heater, Ink Melt 4 (Black) Heater This test sequentially applies power to each of the heaters to verify the relationship between power applied and heating/cooling and to check the current drawn by each heater.
Page 184 Reservoir Heater, Jetstack Left Heater, Jetstack Right Heater, Paper Preheater, Drum Heater, Ink Melt 1 (yellow) Heater, Ink Melt 2 (cyan) Heater, Ink Melt 3 (magenta) Heater, Ink Melt 4 (Black) Heater (Continued) This test sequentially applies power to each of the heaters to verify the relationship between power applied and heating/cooling and to check the current drawn by each heater.
Page 185: Check Paper Path Menu
Check Paper Path Menu Paper Drive Power Test picks paper from selected tray (test currently supports picking from Tray 2 only) and moves it through either the simplex or duplex paper path to determine paper path power requirements. Typical Definition Value Actions Tray...
Page 186 Paper Lead Edge Times (Continued) Paper is picked and moved through either simplex or duplex paper path to determine leading edge arrival time at each paper path sensor. R values have alternate definitions or are unused depending on the pick tray and if simplex or duplex path was selected. Typical Definition Value...
Page 187 Paper Lead Edge Times (Continued) Paper is picked and moved through either simplex or duplex paper path to determine leading edge arrival time at each paper path sensor. R values have alternate definitions or are unused depending on the pick tray and if simplex or duplex path was selected. Typical Definition Value...
Page 188 Paper Trail Edge Times (Continued) Paper is picked and moved through either the simplex or duplex paper path to determine the paper trailing edge arrival time at each paper path sensor. R values have alternate definitions or are unused depending on the pick tray and if simplex or duplex path was selected. Typical Definition Value...
Page 189 Paper Sensor Bounce Times (Continued) Paper is picked and moved through either the simplex paper path to determine the paper trailing edge bounce interval at each paper path sensor. R values have alternate definitions or are unused depending on the pick tray and if simplex or duplex path was selected. Typical Definition Value...
Page 190 Duplex Paper Drive Power Test picks paper from selected tray (test currently supports picking from Tray 2 only) and moves it through either the simplex or duplex paper path to determine paper path power requirements. Typical Definition Value Actions Tray Reports the tray from which the test paper was Only picked.
Page 191 Duplex Paper Lead Edge Times (Continued) Paper is picked and moved through either simplex or duplex paper path to determine leading edge arrival time at each paper path sensor. R values have alternate definitions or are unused depending on the pick tray and if simplex or duplex path was selected. Typical Definition Value...
Page 192 Duplex Paper Sensor Bounce Times Paper is picked and moved through either the duplex paper path to determine the paper trailing edge bounce interval at each paper path sensor. R values have alternate definitions or are unused depending on the pick tray and if simplex or duplex path was selected. Typical Definition Value...
Page 193: Check Drive Menu
Check Drive Menu Wiper Drive This test moves the wiper drive mechanism through the complete range of its motion in each direction and does an “on-the-fly” reversal to verify operability. Typical Definition Value Actions Up Motion Drive 120 to Reports the average following error while move Error (uin) the wiper up from the low limit to the lock encounter point.
Page 194 Paper Path Drive This test moves the gear train in one direction while capturing data, does a reversal to capture reversal transient data, and then operates in the other direction. Typical Definition Value Actions CW Average Power 0 to 15 Reports the average drive power level in the (watts) foreword direction.
Page 195 X-Axis Drive (Continued) This test drives the X-Axis motor in each directions until the printhead stalls into the stops, and then moves the printhead into the clear and performs an on-the-fly reversal. The power profile is used to confirm operational goals. Typical Definition Value...
Page 196 Drum Maintenance Drive With the Y-axis rotating, the drum maintenance unit is loaded against the drum for a short time in each configuration (roller and blade/blade only). Typical Definition Value Actions Time to blade first .01 to .35 Reports the time from the load command to the contact (sec) engine until the drum indicates blade contact.
Page 197 Tilt Drive This test drives the printhead tilt mechanism through one cycle to determine if it is controllable and operating as expected. Typical Definition Value Actions Tilt Engage Cap Reports the distance from the cap Home Position (min) Only position to the tilt cam engage point. Pre Standby Peak 50 to Reports the distance around the tilt cam from...
Page 198: Check Drum Menu
Tray 2, Tray 3, Tray 4, Lift Plate Drive (Continued) This test raises the lift plate to verify motion and sensor operation. If the test is requested for a 525-sheet feeder that is not installed, an “Option Not Detected” message is generated. Typical Definition Value...
Page 199 Y-axis Encoder (Continued) Uses the sine and cosine sum data to determine the characteristics of the encoder disk and encoder sensors. Typical Definition Value Actions Amplitude Ripple Reports the ripple in the Sin Sum amplitude (Sun Sum units) Only values. Excludes the neighborhood of the Home notch (a distance of +/- 50 samples from the Home notch min location.
Page 200 Y-axis Geometry (Continued) Rotates the drum at a constant velocity and samples the Y-axis position. Uses the data to determine Y-axis motor and drum vibration and the most significant other vibrational frequencies. Typical Definition Value Actions Frequency 2 Reports the frequency of the second most Frequency (hz) Only powerful FFT frequency (not including the...
Page 201 Y-axis Belt Slip This test does a chase using a special sheet of preprinted media and records the y-axis following error. Typical Definition Value Actions Initial Peak Y-axis 3500 to Reports the amplitude of the first Y-axis FE (mpts) 6900 following error peak.
Page 202 Stripper Contact This test holds the drum stationary while the stripper solenoid is activated and released. The drum servo error signal illustrates activation/deactivation timing and how strongly the drum was contacted by the blade. Typical Definition Value Actions Engage -35 to 35 Reports the static difference between the Displacement (mpts) average ya_fe before and after the blade...
Page 203 Stripper Contact (Continued) This test holds the drum stationary while the stripper solenoid is activated and released. The drum servo error signal illustrates activation/deactivation timing and how strongly the drum was contacted by the blade. Typical Definition Value Actions Releasing Amplitude -12.3 to Reports the magnitude of the reaction of the (mpts)
Page 204 X-Axis Motor This test turns on the X-axis motor and runs it very slowly for one revolution. Typical Definition Value Actions Motor Voltage A Reports amount of variation of the motor Ripple (volts). Only phase A drive voltage over the recording interval.
Page 205 Media Path Motor This test turns on the media path motor and runs it very slowly for one revolution. Typical Definition Value Actions Motor fe ripple .4 to 1.3 Reports amount of variation of the motor (ticks) following error over the recording interval. Motor fe average 0.8 to 2.0 Reports the motor following error average...
Page 206: Check Misc Menu
Tray 3 and Tray 4 Pick/Feed Motor This test turns on the specified motor and runs it at constant velocity for approximately 25 revolutions while recording drive data. The test is the same for each motor. Requesting a test for a 525-sheet feeder that is not installed will generate an “Option Not Detected”...
Page 207 Paper Path Status (Continued) This test enters the paper path sensors to identify if anything would prevent a page from printing. The control panel will display messages indicating if anything unexpected is found for: R0 = upper paper path; R1 = tray 1; R2 = tray 2; R3 = tray 3; and R4 = tray 4. The display is a string of 0’s and 1’s (one digit for each sensor state) and is listed below from most significant bit to least significant bit.
Page 208 Paper Path Status (Continued) This test enters the paper path sensors to identify if anything would prevent a page from printing. The control panel will display messages indicating if anything unexpected is found for: R0 = upper paper path; R1 = tray 1; R2 = tray 2; R3 = tray 3; and R4 = tray 4. The display is a string of 0’s and 1’s (one digit for each sensor state) and is listed below from most significant bit to least significant bit.
Page 209 Purge Pump This test determines if the purge pump system (pump/hose/purge valve/printhead) is operating normally. Typical Definition Value Actions Jetstack Reports current jetstack temperature. If the Temperature (deg) Only temperature is above current threshold (120 deg), the test will abort and following results will report as 0.
Page 210 Voltages This test determines averaged readings for key system voltages. Definition Typical Value Actions Main Board Voltages 5 Volts (volts) ~4.79 to 5.0 1.8 Volts (volts) ~1.68 to 1.76 2.5 Volts (volts) ~2.38 to 2.46 3.3 Volts (volts) ~3.17 to 3.24 unregulated12 Volts ~11.25 to 11.85 (volts)
Page 211 Drum Maint/Transfix Home This test drives the process motor a short distance in each direction to verify that the dmfix drive unit was in its home position. Typical Definition Value Actions DM Initial FE Peak Reports the height of the initial peak when (pm motor counts) Only starting rotation of the dm drive gear.
Page 212: System Power-Up Sequence
Power supply fan starts turning. 00:20 Control panel displays “Initializing Complete”. 00:23 Control panel displays XEROX logo & LED turns green . 00:24 10. Print Engine Self Tests (PEST) begin with solenoids and clutches. 00:26 11. Print Engine Self Test complete.
Page 213: Mechanical Initialization Of The Print Engine
Mechanical Initialization of the Print Engine The following chart does not include initialization of the exit module. General Troubleshooting 4-55...
Page 214 4-56 WorkCentre C2424 Service Manual...
Page 215: Head Cleaning Cycle Performance
Head Cleaning Cycle Performance If the printhead, ink reservoirs, or jetstack temperature are below purge threshold, the system performs a head clean cycle. The system waits for the printhead to reach its purge temperature. The system moves the wiper to the bottom of its travel and tilts the printhead forward to its print position to check the ink levels.
Page 216: Electrical Troubleshooting
Electrical Troubleshooting Electronics Module The Electronics Module contains the power supply, main board containing the image processor controller board, and the power control board. If a component of the electronics module fails, and service is necessary, the entire electronics module is replaced as a unit, with the exception of the NVRAM, memory, configuration card, and hard drive;...
Page 217: Document Feeder Lamp Does Not Turn On
Document Feeder Lamp Does Not Turn ON Is there power at the document feeder? Place media into the document feeder input tray. If the paper feeds the document feeder has power, the lamp circuit is faulty, replace the document feeder. Is there power at the scanner? Lift the document feeder and observe the scanner lamp and scanhead motion.
Page 218: Scanner Scanhead Does Not Move
Scanner Scanhead Does Not Move Verify the scanhead shipping lock is in the “unlocked” position. Reboot the system. Is there power to the scanner assembly? Lift the document feeder and verify the document feeder lamp is on. If so, the scanner power supply is operating correctly.
Page 219 With power cord connected, touch the metal electronics module to discharge any static electricity. ESD damage to the system may occur if static electricity is discharged to system electronics. Turn off system and wait 30 seconds for power supply capacitors to discharge.
Page 220: Exit Module (Mep) Is Malfunctioning
Exit Module (MEP) is Malfunctioning The exit module elevator does not raise and lower correctly. Is there scanner power supply working properly? Lift the document feeder and observe the scanner lamps. If the lamps are on and the scanhead moves, the scanner power supply is supplying +24 volts.
Page 221 Unplug the following electronics module connectors: This step removes all other circuits so the electronics module can be tested alone (see also "Plug/ Jack Locator Table" on page 10-2). Power Control to I/O board (J800) Power Control right (J400) Printhead data cable (J130) Waveamp signal (J790) Power Control left (J390) Y-Axis motor (J280)
Page 222: System Energy Star Mode Troubleshooting
Exit Module J680 Heater Relay Control J950 (no cable) Retest the resistance of the I/O board. If the resistance is still less than 1K ohm, replace the I/O board, reinstall all cables and retest system. If the I/O board resistance is OK, plug in the I/O board connectors one at a time and retest the resistance.
Page 223: System Reports Missing Maintenance Kit
Attach the system covers. Perform full test of system. Power supply problems in the Energy Star Mode. In the energy star mode, the 2nd power supply is turned off via a signal from the image processor board. If the power supply fails to shut off, the system may appear to be in energy star mode but its power consumption will be about 70 Watts higher than it should be.
Page 224: 525-Sheet Feeder Does Not Function
Verify configuration card is properly oriented and fully inserted. Clean configuration card contacts with isopropyl alcohol, reinstall, and then retest. Swap configuration card with a known working card to test operation. The configuration card enables miscellaneous features in the system. 525-Sheet Feeder Does Not Function Thermal safety fuse blown.
Page 225: Non-Specific Electronics Failure
Non-Specific Electronics Failure Disconnect the Scanner cable from the electronics module and power on. Double check PS and PE indicators for any error code information. The system self test is usually able to detect a failure that would cause this symptom.
Page 226 Plug in the I/O board connector ('P' / J800) in the electronics module. This step adds the I/O board and control panel to the electronics module. Turn on power to the system. If the electronics module, I/O board and control panel are working, the error code 34,001.43 should be displayed on the LCD to indicate the printhead is disconnected.
Page 227 If repairs are made during this step, plug in all connectors to system and retest. If system is fixed, reattach covers to system and perform a full test. If no defects are found in this step, replace electronics module, test system, reattach covers to system and perform a full test.
Page 228: Verifying Scanner Power Supply Operation
Verifying Scanner Power Supply Operation Open the electronics module and observe the +24 VDC LED. If the LED is ON, the scanner power supply is operational. If the LED is blinking, there is a problem with the document feeder, scanner power supply or exit module board.
Page 229: Verifying Power Supply Operation - Print Engine
Verifying Power Supply Operation - Print Engine Required tools TORX T-20 screwdriver Digital Multi-Meter (DMM) The power supply is divided into two sections: the AC section used for heaters and the DC section for control logic, printhead drivers and motors. Verifying thepower supply involves three steps: Checking for proper AC voltage.
Page 230: Measuring Ac Power Supply Voltages
Measuring AC Power Supply Voltages AC line voltages are present on the power supply and possibly in the system, via the heaters, while the system is plugged into an AC outlet. The power switch is detected by software and proper shut down is followed by a power off signal to the power supply.
Page 231: Measuring Dc Power Supply Voltages
Measuring DC Power Supply Voltages Check the power supply status LEDs, they should be bright. If the system is operational, use the diagnostic test Monitor Voltages. Ensuring Ground Integrity Intermittent or missing ground connections can result in minor interferences in the system.
Page 232 Key Ground Connections The following illustration shows the grounding points in the IOT that need to be checked. There is also one grounding point in the backframe DM Ground Clip I/O Board Ground Transfix Roller Ground Springs Exit Module Ground Media Exit Path Motor Ground X-Axis Return Spring Ground Y-Axis Motor Ground...
Page 233: Testing Motor And Solenoid Resistances
Testing Motor and Solenoid Resistances Turn off the system and disconnect the power cord. With a DMM set for measuring resistance, test each motor's windings for correct resistance (disconnected from the system). Rotate the motor's drive shaft slightly while taking the measurement. Motor and Solenoid Resistances Motor or Solenoid Resistance (Approximate)
Page 234: Paper Path And Media-Based Problems
Paper Path and Media-Based Problems For paper path and media-based problems, first check the displayed error codes using the Error Code Definition Table beginning on page 3-8 to help determine where the error is occurring. Run paper path diagnostics to help eliminate problems with system components.
Page 235 Run the Paper Path test. Replace the pick roller if damaged. Inspect the rollers, bushings and gears of the paper path. Paper-Pick Errors - Tray 1 Verify the media being used is the correct size and weight. Clean or replace the document feeder pick roller and separator pad. Refer to the cleaning procedure.
Page 236: Checking The Process And Media Path Drive
Checking the Process and Media Path Drive Determine if the process motor runs. If it does not rotate, go to Step 2. If it does rotate, go to Step 4. Measure to determine if +50 VDC is being supplied to the motor. If power is applied, go to Step 3.
Page 237: Operating System And Application Problems
Operating System and Application Problems Print an internal test print from the system’s control panel to ensure the problem is not system related. There is additional help available at www.xerox.com/office/support. You can access the infoSMART Knowledge Base, PhaserSMART Technical Support, Technical Support via email, driver downloads, and much more.
Page 238 Using the system control panel, disable DHCP/BOOTP and AutoIP so that the system can be configured manually. Select an IP address for the system that matches the computer, except for the last field, which must be unique. Edit the system’s gateway and subnet mask to match the computer. At the MS-DOS command prompt, type “ping”...
Page 239: Network Problems
USB Port Verification Ready To Print. Verify that the system is Insert the system Installer and Utilities CD-ROM into the computer. If the installer autoruns, exit the installer window. Connect a USB cable between the system and computer USB ports. The computer automatically detects the new hardware and creates a driver.
Page 240: Obtaining Serial Back Channel Trace
The page should now print. Note To print the Connection Setup Page or Configuration Page, select the system Setup Menu. Obtaining Serial Back Channel Trace In rare cases the system may exit unusual behavior that is difficult to troubleshoot. In such cases, if feasible, it can be useful to obtain a Back Channel Trace from the system’s on-board serial port.
Page 241: Image-Quality Troubleshooting
Image-Quality Troubleshooting In this chapter... Image-Quality Problems Overview Isolating a Copy/Scan Malfunction to the Scanner/DADF Diagnosing IOT (Print Engine) Print-Quality Problems Analyzing Service Test Prints Section...
Page 242: Image-Quality Problems Overview
Image-Quality Problems Overview Image-quality defects can be attributed to the following: system hardware components or communication consumables media internal or external software applications environmental conditions To successfully troubleshoot print/copy-quality problems, as many variables as possible must be eliminated. Note To aid in troubleshooting image-quality issues, generate prints using the information pages embedded in the system software on paper from the approved media list.
Page 243: Service Technician Rip Procedure
Check the interior and exterior of the system for cleanliness, including the fans; if necessary, clean (dust or vacuum) these areas. Record the use of Non-Xerox Ink in OpenUp Time. Review proper operation of the system using a customer file, if possible.
Page 244: Dadf Image-Quality Problems
DADF Image-Quality Problems Dark Streaks on the Copied Image Step Questions and Actions Reseat all connections to the DADF and Complete. Go to Step 2. scanner assembly. Copy another page. Did this correct the problem? Open the DADF front cover and visually Complete.
Page 245: Skewed Copy Image
Skewed Copy Image Step Questions and Actions Ensure the original copy being used is Go to Step 2. Use the platen. supported by this system and undamaged. Ensure the paper guides are adjusted Complete. Go to Step 3. securely against the original. Clean the pick roller and separator pad.
Page 246: Fuzzy Text/Image
Fuzzy Text/Image Step Questions and Actions Cycle power to the system, this will cause an Go to Step 2. Complete. automatic calibration cycle. Does the text or image still appear fuzzy? Print the Graphics Demo for a fuzzy image The problem is Go to Step 3.
Page 247: Copied Image Colors Do Not Match The Original
Copied Image Colors Do Not Match the Original Note There can be slight color variations from an original copy to a solid ink print resulting from the physical properties of the original, (i.e., ink jet copy, laser toner copy, etc.) Step Questions and Actions Print the Graphics Demo page from the...
Page 248: Scanner Image Quality Problems
Scanner Image Quality Problems Dark Streaks on the Copied Image Step Questions and Actions Reseat the cable connection from the Complete. Go to Step 2. scanner assembly to the electronics module. Clean the CVT window and platen glass. Scan another page. Did this correct the problem? Perform the calibration procedure found on Complete.
Page 249: Copy Image Colors Do Not Match The Original
Copy Image Colors Do Not Match the Original Note There can be slight color variations from an original copy to a solid ink print resulting from the physical properties of the original, (i.e., ink jet copy, laser toner copy, etc. Step Questions and Actions Print the Graphics Demo page from the...
Page 250: Fuzzy Text/Image
Fuzzy Text/Image Step Questions and Actions Cycle power to the system, this will cause an Go to Step 2. Complete. automatic calibration cycle. Does the text or image still appear fuzzy? Print the Graphics Demo for a fuzzy image The problem is Go to Step 3.
Page 251: Diagnosing Iot (Print Engine) Print-Quality Problems
Diagnosing IOT (Print Engine) Print-Quality Problems When analyzing a print-quality defect from a print engine malfunction, determine if the defect occurs: in all colors in only one color as a repeating or random defect The Troubleshooting Print-Quality Page provides a good overview of the most common print-quality problems.
Page 252: Random Light Stripes
Random Light Stripes One or more color bars are missing on the test page. Light Stripes Test This is probably caused by a weak or clogged printhead jet. Step Questions and Actions At the system’s control panel, select the Complete. Go to Step 3.
Page 253: Predominate Light Stripes
Step Questions and Actions Turn off the system for at least 4 hours. Complete. Follow the instructions on Turn on the system and if necessary, repeat the “Printhead Step 1. Troubleshooting Did this correct the problem? Checklist”. Predominate Light Stripes All four color bars are missing on the test page.
Page 254: Smudges Or Smears
Smudges or Smears Smudges or smears appear on the page. The probable cause is ink residue in the paper path. The residue can be found on the roller, on the paper guide ribs, or inside the paper preheater. Step Questions and Actions Clean the system’s exit path, including Complete.
Page 255: The Printed Image Is Too Light Or Too Dark
The Printed Image Is Too Light or Too Dark Step Questions and Actions Verify the paper type at the control panel Complete. Go to Step 2. matches the paper type in the driver and in the software application being used, especially if printing on transparency.
Page 256: Color Is Uneven Or Color Is Wrong
Color is Uneven or Color is Wrong This may be due to incorrect colors in the ink loader, old ink in the printhead, color mixing at the faceplate, or drum thermal problems. NOTE: Using non-Xerox ink may cause unpredictable color results. s2424-078 Step Questions and Actions To remove discolored jets in the printhead, Complete.
Page 257: Streaks Or Lines Down The Print
Streaks or Lines Down the Print There are several possible causes of streaks running down the length of a print. s2424-079 Step Questions and Actions Check for and remove any media, jammed Complete. Go to Step 2. paper, or debris found in the systems exit path.
Page 258 Step Questions and Actions Possible discolored jet. Print the solid fill test Complete. Go to Step 7. print, see "13-19: Black, Red, Green, Blue, Cyan, Magenta, and Yellow Solid Fills" on page 5-42. Did this correct the problem? The X-axis drive is not functioning correctly. Complete.
Page 259: Scratches Or Marks Parallel To The Long Axis Of Printing, Particularly With Transparencies
Scratches or Marks Parallel to the Long Axis of Printing, Particularly with Transparencies Usually caused by debris in the paper path. The scratch or mark may extend into non-printed areas or be more pronounced on the lower portion of the image. s2424-076 Step Questions and Actions...
Page 260 Step Questions and Actions If there is no visible scratch on the Complete. Go to Step 5. transparency the defect occurred during paper pick or early transport from Trays 2, 3, or 4. Change the paper pick guide, front door, or maintenance kit.
Page 261: There Is Ink On The White Portion Of The Printed Page
There is ink on the White Portion of the Printed Page Color on a print where no color should be printed is often called a latent image. A latent image remains on the drum when it should have been transferred to its sheet of paper.
Page 262: Fuzzy Text
Fuzzy Text Text appears indistinct and difficult to read. There are three typical reasons for fuzzy text, as called out in this illustration. Top left image displays a Y-axis drum rotation problem. Lower left image displays the wrong drum temperature problem. Lower right image displays an X-axis movement problem.
Page 263 Step Questions and Actions Verify the printhead is tilted forward against Complete. Follow the the drum in the proper print position. instructions on the "On-Site Did this correct the problem? Printhead Troubleshooting Checklist" on page A-7. Image-Quality Troubleshooting 5-23...
Page 264: Poor Primary Color Fills
Poor Primary Color Fills Primary fills appear banded and inconsistent. s2424-082 Step Questions and Actions Banded and inconsistent primary fills may Complete. Go to Step 2. indicate a missing, weak, or discolored jet. Print the Service Test Print 1: Weak/Missing Jet.
Page 265: Ghosting
Ghosting The image from a previous print is on the current print. s2424-083 Step Questions and Actions This problem can occur from prints being Complete. Go to Step 2. stacked in the output tray, causing the pressure of the stack and the heat of the system to cause “blocking”...
Page 266: Poor Small Text Resolution
Poor Small Text Resolution Small characters appear heavy and “plug up.” 0388-70 Step Questions and Actions Try using a higher quality print mode. Complete. Go to Step 2. Did this correct the problem? Run service diagnostics to check the Complete. Go to Step 3.
Page 267: Vertical Lines Appear Wavy
Vertical Lines Appear Wavy Straight vertical lines appear to be wavy and ill-formed. s2424-084 Step Questions and Actions There may be too much oil on the drum. Complete. Go to Step 2. Inspect and clean the maintenance kit wiper blade. If necessary, replace the maintenance kit.
Page 268: Oil Streaks On Print
Oil Streaks on Print Oil stains the edge of the print. s2424-085 Step Questions and Actions There may be too much oil on the drum. Complete. Go to Step 2. Inspect and clean the maintenance kit wiper blade. If necessary, replace the maintenance kit. Did this correct the problem? Ensure ground integrity for the drum Complete.
Page 269: Incomplete Image Transfer To Paper
Incomplete Image Transfer to Paper All of the image does not transfer to the paper. Media that is not smooth enough or too light can cause this problem. This problem can also occur on watermarked paper. s2424-086 Step Questions and Actions Verify the media is supported for this system Complete.
Page 270: Ink Smears On First Printed Side Of Duplex Print
Step Questions and Actions Is the incomplete image transfer on the left Complete. Go to Step 8. and right sides of the print, but fine through the center? This indicates incomplete transfix cam rotation. Check for a damaged transfix cam roller or a malfunction of the process drive, replace any defective parts.
Page 271: Repeating Print Defects On Print
Step Questions and Actions Use service diagnostics to check the paper Replace in the following order: preheater temperature. preheater Is the preheater operating within normal electronics module range? Repeating Print Defects on Print The distance between each artifact of a repeating image defect reveals which imaging component is causing the defect.
Page 272: White Stripes (Pinstripes)
White Stripes (Pinstripes) This print-quality problem has a series of regularly spaced white stripes approximately 6 mm (.25 in.) apart. If the X-Axis Drive does not move the printhead smoothly and evenly during printing, vertical lines appear in the print. s2424-089 Step Questions and Actions...
Page 273: Wrinkling
Wrinkling The print is usually damaged in a corner with solid fills. This problem is more often seen on short-grain media. Some wrinkling on envelopes flaps is an acceptable limitation of this system. You may see wrinkling on the second side of a 2-sided print on the secondary colors. An underline under the dimension indicates the direction of the grain.
Page 274: Image Is Offset Or Cut-Off
Follow these steps if the ink is flaking off the print after the print is complete. If a specialty coated paper is being used (for example, glossy media), try a different paper. Xerox transparency film provides the best ink adhesion versus off-the-shelf transparency film.
Page 275: Analyzing Service Test Prints
Then perform a clean/ purge cycle again. There may be a problem in the purge pump assembly or the wiper assembly may not be compliant. Verify that the printer is using Xerox ink. Follow the instructions on the “Printhead Troubleshooting Checklist”. Image-Quality Troubleshooting...
Page 276 This is a text print This is a text print This is a text print This is a text print The print must be printed on Xerox Photo This is a text print This is a text print This is a text print...
Page 277 Test Print Examples (Continued) 4: Reverse Text 10 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890 The print indicates if the printhead is producing 8 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890!@#$%^&* 6 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890!@#$%^&* properly-sized drops of ink and that the drum 5 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890!@#$%^&* 4 point Times-Roman ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz1234567890!@#$%^&* temperature is not too high.
Page 278 Test Print Examples (Continued) 5: Big Bands OHP This print allows you to evaluate transparency printing. It prints two transparencies from Tray 1: one with primary color fills and one with secondary color fills and a band of 50% blue. This is a popular background color for overhead transparencies.
Page 279 Test Print Examples (Continued) 6: Gray Fill, Dot Size Uniformity This print is made up of a 66% black fill. It reveals variations in the ink-drop-spread Light band Light band caused by thermal variations, transfix roller pressure variations, or drum oiling variations. Look for: There is a large area of differences in the density across the width of the page (a...
Page 280 Test Print Examples (Continued) 8: YMCKRGB Solid Fills These seven prints show uniformity of fill. If colors are uneven or wrong, see "Color is Uneven or Color is Wrong" on page 5-16. Look for: There are even, uniform fills throughout each print.
Page 281 Test Print Examples (Continued) 11: Head-to-Drum Check These prints indicate if the gap between the printhead and the drum is correct. Lines: The horizontal lines of the print are made up of long and short dashes. Inspect the first and last 1/2 in. (12 mm) of the black lines for the vertical distance between the short dashes and long dashes.
Page 282 Test Print Examples (Continued) 13-19: Black, Red, Green, Blue, Cyan, Magenta, and Yellow Solid Fills This prints show uniformity of fill. Look for: There are even, uniform fills throughout the print. There should be no wrinkling or deformity of the paper throughout the print. You may see poor transfer on one side.
Page 283 Test Print Examples (Continued) 21: Primary Solid Fills 10x This item enables you to print 10 cyan solid fill prints, 10 magenta solid fill prints, 10 yellow solid fill prints, or 10 black solid fill prints. These prints can be used to determine if the drum or transfix roller have a defect.
Page 284 Test Print Examples (Continued) 22: Manuf. Skew Margins This print consists of an image used by manufacturing to gauge skew and margin on 2- sided prints. Skew To measure skew: The measurement between the edge of the paper and the magenta frame should be within tolerance along the entire length of the top of the paper.
Page 285 Test Print Examples (Continued) 23: Manuf. Banding This print is used by Manufacturing. 24: Head Roll This print is used by Manufacturing. 25: Head Height This print is used by Manufacturing and Engineering. 26: X Dot Position This print is used by Manufacturing and Engineering.
Page 286 Test Print Examples (Continued) 31: Cleaning (Chase) Page This page is automatically printed following a purge. It is used to flush the jet nozzles of any possible contamination or color mixed jets. It can also be printed on its own. s2424-100 5-46 WorkCentre C2424 Service Manual...
Page 287: Adjustments And Calibrations
Adjustments and Calibrations In this chapter... System Alignments and Adjustments Print Engine Component Home Positions and Indicators Manual DADF to Scanner Calibration Jet Substitution Mode Resetting NVRAM Section...
Page 288: System Alignments And Adjustments
System Alignments and Adjustments Wiper Alignment Remove the system covers using the procedures that begin on page 8-8. With the swing arm in the unlocked position, remove the K-clip from the drive shaft and remove the left drive gear. If the printhead is installed, it must be tilted back first.
Page 289 Rotate the left and right idler gears until the wiper is all the way to the bottom of its travel and the gears cannot be rotated any further. Note Rotating the left and right gears together ensures that the wiper stays parallel and does not pop out of the belts.
Page 290: Print Engine Component Home Positions And Indicators
Print Engine Component Home Positions and Indicators After servicing the system, manually set the following assemblies to their home position before powering on the system. If the assemblies are not home, gears in the process drive assembly can grind or the system will generate errors. Printhead wiper (bottom of travel) Head tilt gear (disengaged from process drive train;...
Page 291: Homing The Head Tilt Gear
Homing the Head Tilt Gear When the Printhead Is NOT Installed Manually move the tilt gear, located on the inside of the left frame, to its disengaged position. When disengaged, the arrows on the left frame point to each other. Tilt Gear (Disengaged) Tilt Gear (Engaged) s2424-018...
Page 292 When the Printhead is in the Printer Remove the maintenance kit. Insert a flat blade screwdriver into the end of drum maintenance cam shaft and rotate clockwise one revolution. If the printhead is engaged, manually assist the movement of the printhead. There is an audible click when the gear disengages. Note The hole on the drum maintenance camshaft drive gear should be at the 6:00 position after the rotation.
Page 293 When the tilt gear is disengaged, the two arrows on the left side of the printer are pointing at each other, see also the illustration on page 6-5. Drum Printhead Tilt gear (disengaged) DM Cam Gear Tilt Gear s2424-016 Adjustments and Calibrations...
Page 294: Homing The Process Gear Drive Train
Homing the Process Gear Drive Train Examine the process gear drive train for the following: The holes in the process drive frame must align with the holes in the gear. The hole in the drum maintenance camshaft gear must align with the arrow on the frame.
Page 295: Manual Dadf To Scanner Calibration
You need the Scanner Calibration Page for this procedure, see "Xerox Supplies" on page 9-16 for the part number, or use the page that came with the replacement part.
Page 296 Scanner Platen Steps Place the Scanner Calibration page on the platen with the top edge to the left as shown. 2424-112 Note Make sure the calibration page is aligned correctly. If the page is misaligned, the calibration procedure fails. Close the document feeder. Document Glass Step, and then press the Enter button to In the menu, select...
Page 297 Document Feeder Steps Place the Scanner Calibration page in the document feeder so that the top edge enters first (as shown). Adjust the paper guides so they fit against the page. 2424-114 Note Make sure the calibration page is aligned correctly and the paper guides are adjusted to fit against the paper.
Page 298: Jet Substitution Mode
Jet Substitution Mode The Jet Substitution Mode provides a temporary solution for print-quality problems when weak or missing jets cannot be recovered. Jet Substitution Mode reduces the maximum imaging speed by 50% or more and has other limitations that affect printer performance.
Page 299: Resetting Nvram
Disabling Jet Substitution Mode After the printhead is replaced, disable Jet Substitution Mode to restore normal operation. Select. Using the hidden Jet Substitution Mode Menu, select System Setup, and then enter the Information Menu. First press Troubleshooting, From the menu, scroll to and then press the OK button.
Page 300 6-14 WorkCentre C2424 Service Manual...
Page 301: Cleaning And Maintenance
Cleaning and Maintenance In this chapter... Inspection System Self-Maintenance Service Cleaning and Maintenance Procedures Cleaning for Print-Quality Problems Maintenance Kit Lubrication Section...
Page 302: Inspection
Inspection Rollers: Replace the rollers when you see any of the following defects: Flat spots Out of roundness Cracked rubber Loss of traction (tackiness) causing pick or feed failures Gears: Replace gears that show any signs of wear or breakage. Look for these problems: Thinned gear teeth Bent or missing gear teeth;...
Page 303: System Self-Maintenance
System Self-Maintenance To maintain peak operation, reliability, and print quality, the system has several automatic or semi-automatic maintenance functions. These functions may be started automatically after a certain number of prints or during system power on, or they may be started by the user if a print-quality defect is noted. For DADF/Scanner automatic-calibration, see "Scanner and Document Feeder Calibration"...
Page 304: Paper Preheater Cleaning (Remove Print Smears)
Paper Preheater Cleaning (Remove Print Smears) The paper preheater cleaning procedure is a function selected on the control panel by the user. This procedure cleans ink out of the paper preheater that may have been deposited there. Heavier-weight, high-grade quality paper works best for this procedure.
Page 305: Service Cleaning And Maintenance Procedures
Service Cleaning and Maintenance Procedures Supplies Required Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the system parts. Never use water to clean the system’s internal components. 90% pure isopropyl alcohol Alcohol-moistened, lint-free wipes Foam swabs Clear packaging tape...
Page 306: Cleaning For Print-Quality Problems
Cleaning for Print-Quality Problems Appropriate cleaning procedures, as listed in the following tables, should be performed when specific print-quality or paper transport problems occur. All cleaning procedures are detailed in the system’s User Guide. Scan or Copy Print-Quality Problem Problem type Solution Poor overall print quality Print an embedded page to determine if the issue is with the...
Page 307: Media Jams And Paper Pick Cleaning Procedures
Media Jams and Paper Pick Cleaning Procedures Note See the jam codes in "3-Digit Jam Codes" on page 3-49. Problem Type Solution Paper-pick or jamming Clean the pick roller. Follow the "Pick Roller Cleaning Methods" problems tray 1. on page 7-7. Paper jamming problems Clean the transport rollers.
Page 308: Cleaning The Drum Temperature Sensor
Trays 2 Through 4 Pick Rollers Use off-the-shelf clear packaging tape and follow the procedures listed below to clean the pick roller and pick pad for Trays 2-4. This cleaning method has been found to be extremely effective for removing debris. Isopropyl alcohol, while effective, tends to smear the debris, rather than remove it.
Page 309: Maintenance Kit
See the installation instructions included with the maintenance kit. Note The maintenance kit oil poses no known adverse health effects. See the Material Safety Data Sheet at www.xerox.com/office/msds. Waste Tray (PL 1.23) The waste tray collects ink that has been purged from the printhead’s ink jets. A control panel message indicates when the waste tray is full, usually after seven purges.
Page 310: Lubrication
Lubrication The system is lubricated during assembly at the factory and requires no periodic lubrication. Certain system components require lubrication following replacement. These parts are identified in the replacement procedures. When lubricating during replacement, use the grease approved for the WorkCentre C2424 system. The grease part number is 006-7997-00.
Page 311: Service Parts Disassembly
Service Parts Disassembly In this chapter... Overview General Notes on Disassembly Image Input Terminal (DADF and Scanner) Image Output Terminal (Print Engine) Ink Loader Assembly Back Frame and Printer Stabilizer Imaging Paper Path Motors, Gears, Solenoids, Clutches, and Fans Electronics Section...
Page 312: Overview
Overview This section contains the removal and replacement procedures for selected parts of the printer according to the Field Replaceable Units (Service Parts) Parts List. In general, replacement procedures are not given because re-installing a part is simply a reversal of the disassembly.
Page 313: General Notes On Disassembly
General Notes on Disassembly Caution Follow the steps of all disassembly procedures in the order given to avoid damaging printer components. Before servicing the printer, switch OFF the printer power, wait until the printer completely shuts down, and disconnect the power cord from the wall outlet. Wear an electrostatic discharge wrist strap to help prevent damage to the sensitive electronics of the printer circuit boards.
Page 314: Image Input Terminal (Dadf And Scanner)
Image Input Terminal (DADF and Scanner) Duplex Automatic Document Feeder (PL 1.15) Disconnect the document feeder cable from the scanner assembly. You must depress the locking mechanism (2) on the back hinges to release the document feeder from the scanner assembly. Lift straight up on the document feeder to remove.
Page 315: Dadf Front Cover
DADF Front Cover (PL 1.13) Remove 3 screws securing the cover. s2424-241 Lift and remove. Service Parts Disassembly...
Page 316: Scanner Assembly
Scanner Assembly (PL 1.11) Caution You must lock the scanhead prior to shipment. Make sure to power down the system when the DADF is closed. When the DADF is open, the platen scanhead is not in the home position and cannot be locked. Remove the document feeder (page 8-4).
Page 317: Control Panel
Control Panel (PL 1.9) Remove 4 screws securing the control panel to the scanner assembly. Tabs Tabs s2424-251 Release the 6 tabs securing the control panel and carefully lift to access the connector. Disconnect the control panel connector from the scanner assembly. Remove the control panel.
Page 318: Covers
Covers A video entitled “Replacing Covers & Ink Loader” is available with instructions for removing the document feeder, scanner assembly, covers, and ink loader. Videos are located on the WorkCentre C2424 Product Training CD-ROM. Disconnect all interface cables, including the power cord. Remove the DADF and scanner assembly.
Page 319 Pry up on the left and right side of the output tray and the two tabs on the bottom to remove the tray from the system. s2424-244 Service Parts Disassembly...
Page 320: Front Door / Tray 1 Assembly
Front Door / Tray 1 Assembly (PL 1.1) Open the front door assembly and unsnap the right and left stay retainers from Tray 1. Disconnect and free the wiring from Tray 1. Carefully remove the front door/tray 1 assembly, by releasing the left hinge pin from the printer frame and sliding the assembly to the right to remove it.
Page 321: Right And Left Side Covers
Right and Left Side Covers (Right PL 1.21, Left PL 1.7) Remove the output paper tray. Open the front door to allow removal of the right side cover. Remove one screw, on the back of the system, securing the right side cover. Using a flatblade screwdriver, insert the screwdriver into the channel and lift up to release the tab securing the right side cover.
Page 322: Rear Cover And Emi Shield
Rear Cover and EMI Shield (PL 1.20) Remove the left and right side covers (page 8-11). Using a flatblade screwdriver, release the tab securing the back cover. Remove 2 screws securing the EMI shield. Using a flatblade screwdriver, release the tab securing the EMI shield. Slide the EMI shield straight back to remove from the system.
Page 323: Imaging
Imaging Ink Loader Assembly (PL 2.1) A video entitled “Replacing Covers & Ink Loader” is available with instructions for removing the ink loader. Videos are located on the WorkCentre C2424 Product Training CD-ROM. Remove the right and left side covers (page 8-10). Ensure the media exit path elevator is in the up position.
Page 324: Y-Axis Drum Belt, Y-Axis Tension Spring, And Y-Axis Motor Assembly
Y-Axis Drum Belt, Y-Axis Tension Spring, and Y-Axis Motor Assembly (Belt PL 2.4) ( Tension Spring PL 2.14) (Motor PL 4.11) Remove the left side cover (page 8-11). Relieve tension on the belt by pulling the end of the spring arm toward the front of the printer using your fingers.
Page 325 Disconnect the motor wiring harness connector from the printer. Remove 4 screws (three coarse thread and one fine thread) from the spring arm. The three screws securing the arm to the motor remain in place. 20 in-lbs. Y-Axis Motor Assembly s2424-152 Replacement Notes: Note...
Page 326: Printhead Assembly, Right And Left Printhead Restraints
Printhead Assembly, Right and Left Printhead Restraints ( Printhead PL 2.2) (Restraints PL 2.8, 2.9) Videos are available with instructions for replacing the printhead assembly. Videos are located on the WorkCenter C2424 Product Training CD-ROM. Warning The printhead is hot when the printer is operating. Turn off power to the printer and allow the printhead to cool for 30 minutes before starting the removal procedure.
Page 327 Wiper Assembly Lock Gear Printhead Restraint Printhead Restraint Arm Printhead Printhead Restraint Printhead Restraint Arm s2424-153 Rotate the gears as shown by #2 above to lower the wiper all the way down. Caution When the printhead is parked, it is held in place by pins that are captured by left and right printhead restraints.
Page 328 Disconnect the air hose from the purge pump. Bias Spring Hook Purge Pump s2424-022 8-18 WorkCentre C2424 Service Manual...
Page 329 Remove left and right printhead restraints. Remove 1 screw, pull inward towards the printhead, and then lift up slightly toward the rear of the printer to remove. Printhead Restraint Printhead Restraint s2424-155 Note Adjust printhead position as required to remove the right restraint. Printhead Shaft Roll Block s2424-156...
Page 330 Disconnect the heater cable and free the cable harness from its restraint. Finger Holes Cable Restraint Cradle Notch Flex Cables Data Cable Heater Cable Heater Harness Plug s2424-157 Lift the printhead out of its mounting position and place the shaft ends in the cradle notches near the top of the chassis frame.
Page 331 Disconnect the 2 flex cables from the printhead. Warning Do not pinch or tear the air hose while removing the printhead as this can damage the printer. Lift the printhead free of the printer chassis. Data Cable Printhead Finger Holes Cradle Notch s2424-154 Replacement Notes:...
Page 332 Insert the ribbon cables fully and squarely into the ZIF connectors. Caution Ensure that the flex cables are inserted into the ZIF connectors on the printhead fully and squarely. If the cables are inserted incorrectly, they can short out the Wave Amp. Connect the data cable connector and heater harness connector.
Page 333: X-Axis Bias Spring
X-Axis Bias Spring (PL2.21) Remove the printhead (page 8-16). Caution The spring is in close proximity to the drum. Be careful with the removal tools and the spring to ensure that you do not damage the drum. Using your hands, a spring hook, or pliers, remove the X-axis bias spring from inside the printer cavity.
Page 334: Printhead Wiper
Printhead Wiper (PL 2.5) Videos are available with instructions for replacing the printhead wiper. Videos are located on the WorkCentre C2424 Product Training CD-ROM. Remove the printhead (page 8-16). Caution Place several sheets of paper between the printhead and the drum to protect the drum from damage.
Page 335 Replacement Note: Note Position the wiper so both ends are all the way down following reassembly (see "Wiper Alignment" on page 6-2). Note Make sure the metal portion of the blade is nearest the drum and that the plastic clip is attached to the pulley side nearest the drum. Service Parts Disassembly 8-25...
Page 336: Media Release Blade (Stripper) Carriage Assembly
Media Release Blade (Stripper) Carriage Assembly and Transfix Roller (Carriage PL 2.12) (Roller PL 2.13) Videos are available with instructions for replacing the Transfix Roller. Videos are located on the WorkCentre C2424 Product Training CD-ROM. Remove the right side cover (page 8-10). Disconnect J250 from the I/O Board.
Page 337: Paper Preheater And Deskew Assembly
Paper Preheater and Deskew Assembly (PL 2.17) Open the front door. Remove the lower duplex guide and the white inner simplex guide (page 8-44). Release the lock on the back of the AC connector and unplug the AC and sensor flag connectors from the bottom of the preheater.
Page 338 Slide the latches in and forward to latch in their slots as shown by (1) and (2) in the following illustration. Latches s2424-161 Slide the preheater off the shelves and out of the printer as shown by (3). Replacement Note: Note The fingers on the inner simplex guide go over the segmented roller.
Page 339: Duplex Roller
Duplex Roller (PL 3.4) Open the front door. Remove the outer duplex paper guide (with sensors) and the lower inner duplex guide (page 8-44). To allow removal of the duplex roller, remove the left KL-clip on the shaft. Slide the shaft toward the left (2) to free the right end of the shaft. Finally, pull the shaft out from the top.
Page 340: Transfix Load Module
Transfix Load Module (PL 2.15) Videos are available with instructions for replacing the Transfix Load Module. Videos are located on the WorkCentre C2424 Product Training CD-ROM. Remove the inkloader (page 8-13). Remove the media drive gearbox (page 8-52). Remove the exit module assembly (page 8-42). Remove the duplex roller (page 8-29).
Page 341 In the next step, the 2 transfix load arms and stripper carriage assembly will be removed as a single part. Remove the clevis pins from the left and right sides, securing the transfix load arms to the chassis. Carefully lift each transfix load arm from the system. Clevis Pin Transfix Load Arm Add Grease...
Page 342 Remove the grounding springs from the transfix load module to avoid bending them. Grounding Springs s2424-165 Remove 2 screws securing each end of the transfix load module to the chassis. Transfix Load Module s2424-166 8-32 WorkCentre C2424 Service Manual...
Page 343 The transfix load module fits tightly in the chassis. Rotate the bottom inwards and pull it forward to remove it from the frame. Transfix Load Module s2424-167 Replacement Notes: Note Place a small amount of Rheolube 768 grease (P/N 00679900) in the groove on the end of each transfix load arm before reattaching the spring hooks.
Page 344: Transfix Camshaft Assembly
Transfix Camshaft Assembly (PL 2.10) Perform Steps 1 through 6 of the transfix load module removal procedure (page 8-30). Remove the process drive gearbox assembly (page 8-55). Slide the shaft to the right (1) and make sure the bearing slides over to the gear, move the shaft down and slightly to the right (2) and then up and to the left (3) to remove it from the printer chassis.
Page 345: Drum Maintenance Camshaft Assembly
Drum Maintenance Camshaft Assembly (PL 2.11) Remove the drum maintenance pivot plate assembly (page 8-36). Remove the process drive gearbox assembly (page 8-55). Slide the shaft to the right, free the bushing, and pull out the shaft to the right. Caution The ground plate firmly holds the bushing in place.
Page 346: Drum Maintenance Pivot Plate Assembly
Drum Maintenance Pivot Plate Assembly (PL 2.16) Remove the drum maintenance kit (page 9-5). Remove both the right and left side covers (page 8-10). Remove the paper preheater (page 8-27). Remove the KL-clip on the left end of the pivot plate shaft. Remove the grounding clip on the right end of the pivot plate shaft.
Page 347: Drum Assembly
Drum Assembly (PL 2.3) Videos are available with instructions for replacing the Drum Assembly. Videos are located on the WorkCentre C2424 Product training CD-ROM. Remove the DADF, scanner assembly, output tray assembly, left and right side covers and the ink loader (see page 4 thru page 13). Ensure that the printhead is in park position (tilted back) and the wiper assembly is in the home position (all the way down).
Page 348 No Washer s2424-233 Remove 3 screws and 2 washers from the right side of the drum assembly. Remove 3 screws and 3 washers from the left side of the drum assembly. Using the metal grips, lift the drum assembly straight up to remove it from the system.
Page 349 Install 1 screw at the rear position to hold the right labyrinth seal and torque the screw to 25 in.-lbs. Pull outward on the left Labyrinth Seal handle and the right chassis side to spread the chassis and seat the left drum bearing. Align the clevis on the transfix load arms with the holes in the mounting ears on the drum.
Page 350 Ensure that the drum heater cable and drum encoder cable are dressed correctly and secured by the retainer hook at the process gearbox. Reinstall the drum fan assembly and secure it with 3 screws. Torque the top screw into the labyrinth seal to 20 in.-lbs. and the other two screws into the chassis to 12 in.-lbs.
Page 351: Purge Pressure Pump
Purge Pressure Pump (PL 2.7) Remove the left cover (page 8-11). Disconnect the air hose from the purge pressure pump. Disconnect the wiring harness from the purge pressure pump. Remove 3 screws and remove the purge pressure pump. Purge Pressure Pump Air Hose s2424-023 Service Parts Disassembly...
Page 352: Paper Path
Paper Path Exit Module Assembly (MEP) (PL 3.7) Remove the DADF, scanner assembly, side covers, and inkloader, pages 4 thru page 13. s2424-219 Right side instructions Remove right front screw. Remove the pulley and belt from the elevator roller to access and remove the right rear screw.
Page 353 s2424-270 Left side instructions Loosen the media path gearbox to access and remove the left front screw (see illustration above). Remove the left rear and side screws. Disconnect the following connectors: back frame, paper full sensor, IIT (scanner) closed sensor, lift motor, and the connector to the MEP elevator. s2424-271 Service Parts Disassembly 8-43...
Page 354: Paper Guides
Replacement Note: After installing the MEP, perform the Wiper Alignment (page 6-2). The printer may report error code 7,009.4x if the wiper assembly is misaligned. Paper Guides Inner Simplex (PL 3.1) Open the printer front door to access the guide. Using a small flatblade screwdriver, pry inward on one retainer to remove it from the mounting post then remove the other retainer.
Page 355 Outer Duplex Paper Guide With Sensors (Safety Interlocks) (PL 3.6) Remove the output tray assembly and disconnect the two wiring harnesses. Remove the output tray. Remove the side covers. Open the exit cover and remove the outer duplex guide. Outer Duplex Guide s2424-274 Upper Duplex Guide with Solenoid (PL 3.5)
Page 356 Remove the upper duplex guide from the printer. Solenoid Lever Hole for Solenoid Lever Upper Duplex Guide s2424-275 8-46 WorkCentre C2424 Service Manual...
Page 357 Replacement Notes: Note Route the solenoid harness through the right side frame when replacing the upper duplex guide. Also, you must route the guide under the edges of the exit module assembly (EMA) frame. Note Verify that the solenoid lever engages the hole in the Paper Release Guide. Service Parts Disassembly 8-47...
Page 358: Take Away Roller
Take Away Roller (PL 3.3) Remove the left and right side covers from the printer (page 8-11). Remove the media drive gearbox (page 8-52). Remove the lower simplex guide (page 8-44). Remove the KL-clip from the right end of the shaft. Remove the KL-clip and bushing from the left end of the shaft.
Page 359: Pick Assembly
Pick Assembly (PL 3.18) Remove Tray 2 from the system. Reach into the tray cavity and release the light-colored catch holding the pick roller in place. Note The catch is located on the ceiling of the tray cavity about 1/4 of the way across the unit from the right side and about 5 in.
Page 360 Replacement Note: Note Insert the replacement with the metal shaft at the top and toward the left, the grey rollers should be facing you. Position the roller back about 2 inches (5 cm.) in the tray cavity, feel for a large plastic clip on the right and the mating gear for the pick assembly on the left.
Page 361: Tray Lift Motor
Tray Lift Motor (PL 4.10) Remove the electronics module (page 8-61). Remove Tray 2. Disconnect the wiring harness from the media tray lift motor. From the rear of the printer, inside the cavity, remove the push nut (this is a press fit and you will need to pry it off and discard).
Page 362: Motors, Gears, Solenoids, Clutches, And Fans
Motors, Gears, Solenoids, Clutches, and Fans Media Drive Gearbox with Two Clutches and Solenoid (PL 4.14) Videos are available with instructions for replacing the media drive gearbox. Videos are located on the WorkCentre C2424 Product training CD-ROM. Remove the output paper tray and left side cover (page 8-11). Disconnect the media path motor, deskew clutch, pick clutch, and Tray 1 pick solenoid wiring harnesses.
Page 363 Replacement Note: Note To replace the media drive gearbox, first remove the paper tray. Rotate the pick roller shaft until the pick clutch seats, and then work upwards, rotating the duplex feed rollers until the other shafts seat. Ensure that the media drive gearbox is correctly positioned on the side frame.
Page 364: Tray 1 (Mpt) Pick Solenoid
Tray 1 (MPT) Pick Solenoid (PL 4.12) Remove the left side cover (page 8-11). Disconnect the solenoid cable. Remove 1 screw from the solenoid, and remove the solenoid from the media drive gearbox. Tray 1 Pick Solenoid s2424-181 8-54 WorkCentre C2424 Service Manual...
Page 365: Process Drive Motor And Gearbox
Process Drive Motor and Gearbox (PL 4.7) Videos are available with instructions for replacing the process drive motor and gearbox. Videos are located on the WorkCentre C2424 Product Training CD-ROM. Remove the right side cover (page 8-10). Disconnect the drum heater wiring harness from the relay board to get it out of the way and free other wiring harnesses from the gearbox cable restraint.
Page 366 Remove 3 screws and remove the process drive motor and gearbox. Disconnect the wiring harness from the process drive motor. Replacement Notes: Caution If replacing the process gear drive, see "Homing the Process Gear Drive Train" on page 6-8). Caution Be careful of the wiring harness to the process drive motor and other nearby wiring.
Page 367: X-Axis Motor Assembly
X-Axis Motor Assembly (PL 4.5) Remove the right side cover (page 8-11). Disconnect the wiring harness. Remove 4 screws securing the motor to the chassis and remove the motor. X-Axis Motor Side Rail s2424-184 Replacement Note: Note When reinstalling the X-axis motor, ensure that the fork, extending out from the side of the cone nut on the motor shaft, is engaged with the side rail.
Page 368: Head Tilt Compound Gear
Head Tilt Compound Gear (PL 4.13) Remove the printhead assembly (page 8-16). On the left side of the system, remove the KL-clip as shown. Remove the waste tray frame, without disconnecting the sensor wiring harness (page 9-15). Reach into the waste tray cavity and remove the head tilt compound gear. Remove KL-Clip Head Tilt Compound Gear s2424-185...
Page 369: Electronics
Electronics Scanner Power Supply (PL 5.2) Warning Unplug the power cord. The scanner power supply connects directly to the AC line. Remove the DADF and scanner assemblies (page 8-4). Remove the output tray (page 8-8). Remove the left and right side covers (page 8-11). Remove the rear cover and EMI shield (page 8-12).
Page 370: Exit Module (Mep) Board
Exit Module (MEP) Board (PL 5.1) Remove the DADF and scanner assemblies (page 8-4). Remove the output tray (page 8-8). Remove the left and right side covers (page 8-11). Remove the rear cover and EMI shield (page 8-12). Disconnect all wiring to the exit module board. Remove 2 screws securing the board to the back frame.
Page 371: Electronics Module
Electronics Module (PL 5.5) Videos are available with instructions for replacing the electronics module. Videos are located on the WorkCentre C2424 Product Training CD-ROM. Caution Touch the back of the electronics module before starting this procedure to discharge any electrostatic charge present. Remove the DADF and scanner assemblies (page 8-4).
Page 372 Remove the electronics module. Electronics Module s2424-186 Replacement Note: Note When replacing the electronics module, transfer the Configuration Card, NVRAM, SODIMM RAM, and hard drive to the new module. 8-62 WorkCentre C2424 Service Manual...
Page 373: Back Frame And Printer Stabilizer
Back Frame and Printer Stabilizer ( Stabilizer PL 3.14) (Backframe PL 5.24) Caution If replacing a back frame, perform the following procedure on a flat surface. Remove the DADF and scanner assemblies (page 8-4). Remove the output tray (page 8-8). Remove the left and right side covers (page 8-11).
Page 374 Back Frame s2424-214 8-64 WorkCentre C2424 Service Manual...
Page 375: Wave Amp Board
Wave Amp Board (PL 5.4) Remove electronics module (page 8-61). Remove the printhead (page 8-16). Remove 3 screws (see illustration below). Caution Route the ribbon cables carefully through the slots. Remove the wave amp board through the back of the printer. Wave Amplifier s2424-187 Replacement Note:...
Page 376: I/O Board
I/O Board (PL 5.13) Remove the right side cover (page 8-10). Disconnect the wires to the I/O Board. Remove 2 screws attaching the I/O Board to the printer. Remove the I/O Board. I/O Board Ground Tab s2424-027 Replacement Note: Note Ensure the corner of the board is behind the ground tab on reassembly.
Page 377: Drum Heater Relay Board
Drum Heater Relay Board (PL 5.19) Warning This is an AC board, shut off power to the printer and disconnect the power cord before starting this procedure. Remove the right side cover (page 8-10). Disconnect 3 wires to the drum heater relay board. Remove the 2 screws securing the drum heater relay board to the system.
Page 378: Nvram Replacement
NVRAM Replacement (PL 5.9) Remove the back cover from the Electronics Module. Caution Some semiconductor components, such as the NVRAM chip, are vulnerable to damage by Electrostatic Discharge (ESD). Review the “Electrostatic Discharge (ESD) Precautions” on page vii before continuing with this procedure.
Page 379: Parts Lists
Parts Lists In this chapter... Serial Number Format Using the Parts List Xerox Supplies Section...
Page 380: Serial Number Format
Serial Number Format Changes to Xerox products are made to accommodate improved components as they become available. It is important when ordering parts to include the following information: Component's part number Product type or model number Serial number of the printer Serial numbering.
Page 381: Using The Parts List
Using the Parts List No.: The callout number from the exploded part diagram. Part Number: The material part number used to order specific parts. Qty: This number represents the parts per printer, not the number of parts supplied in the actual part order. Name/Description: Details the name of the part to be ordered and the number of parts supplied per order.
Page 382: Covers
Covers PL 1.15 PL 1.11 (With 8-12) (With 13-19) s2424-149 WorkCentre C2424 Service Manual...
Page 383 Parts List 1.0 Covers Name/Description Part Number Front Door MPT ASM 200467880 Front Door Stay Retainer (w/Clip) 131714380 Clip (part of PL 1.2) Hinge Pins, Front Door 131713880 Front Door Stay with Spring 386740780 Lower Paper Tray (Output Paper Tray) 050K59710 Left Side Cover ASM 802E82540...
Page 384: Imaging
Imaging s2424-193 WorkCentre C2424 Service Manual...
Page 385 Parts List 2.0 Imaging Name/Description Part Number Ink Loader Assembly and Door 200471180 Printhead Assembly 650435400 Drum Assembly 105115080 Belt, Y-Axis Drum 214498780 Printhead Wiper 367053480 Belt, Wiper Drive 214501280 Purge Pressure Pump 119641180 Left Printhead Restraint 343167280 Right Printhead Restraint 343167180 Transfix Camshaft Assembly 384187480...
Page 386: Paper Path
Paper Path s2424-194 WorkCentre C2424 Service Manual...
Page 387 Parts List 3.0 Paper Path Name/Description Part Number Inner Simplex Guide 351111480 Lower Inner Duplex Guide 351112081 Take Away Roller 401094780 Duplex Roller 401091880 Upper Duplex Paper Guide with Solenoid 351113280 Outer Duplex Paper Guide with Sensors (Safety 351113680 Interlocks) Exit Module Assembly (MEP) 441224480 Spring, Carriage...
Page 388: Motors, Gears, Solenoids, Clutches, Sensors, Fans
Motors, Gears, Solenoids, Clutches, Sensors, Fans and Backframe s2424-195 9-10 WorkCentre C2424 Service Manual...
Page 389 Parts List 4.0 Motors, Gears, Solenoids, Clutches, and Fans Name/Description Part Number ASM, Motor (DADF) 127K53220 DADF Belt Kit 604K31090 Fan, (Scanner) Power Supply, Cooling 105E18240 Electric Clutch, Wiper 401096180 X-Axis Motor Assembly 650429400 Drum Cooling Fan 119641780 Gearbox and Motor, Process Drive 401100080 MEP (Drive) Motor 127K53270...
Page 390: Electronics Module, Circuit Boards And Cables
Electronics Module, Circuit Boards and Cables s2424-196 9-12 WorkCentre C2424 Service Manual...
Page 391 Parts List 5.0 Circuit Boards Name/Description Part Number PCBA, Malibu MEP (Exit Module Board) 960K19990 Power Supply, Scanner 105E18250 Cable, Wave Amp Signal 174446580 Wave Amp Board 671522380 Electronics Module Stripped (no RAM, NVRAM, or 133K25000 Configuration Card) Cable, Printhead Interface 174448580 Hard Drive Assembly 121K39240...
Page 392: Sensors And Flags (Actuators)
Sensors and Flags (Actuators) s2424-197 9-14 WorkCentre C2424 Service Manual...
Page 393 Parts List 6.0 Sensors and Flags (Actuators) Name/Description Part Number PCBA, IIT Sensor 960K20680 Safety Interlock Switch (Mech) 119645580 Engine Exit Flag 137E11880 Drum Temperature Sensor Assembly 119643080 Exit Module (MEP) Sensor Assembly 119648180 Waste Tray Sensor (optical) 119648780 Sensor Assembly, Paper Tray 441223780 Optical Sensor (Generic Snap-In) 119640580...
Page 394: Xerox Supplies
Xerox Supplies Miscellaneous Kits, Supplies, and Options Description Part Number Mechanical Kit -C2424 (Hardware) 604K30530 DADF/Scanner Hinge screws - M4x12 - 5 each Scanner PS & MEP Board screws - M4x6 - 5 each Backframe Cable Clamps - 2 each...
Page 395 Standard-Capacity Maintenance Kit, WorkCentre 108R00656 C2424 Extended-Capacity Maintenance Kit, WorkCentre 108R00657 C2424 Genuine Xerox Solid Ink 8400 Black (3 sticks) 108R00663 Genuine Xerox Solid Ink 8400 Cyan (3 sticks) 108R00660 Genuine Xerox Solid Ink 8400 Magenta (3 sticks) 108R00661 Genuine Xerox Solid Ink 8400 Yellow (3 sticks)
Page 396 Software and Documentation Description Part Number Overlay Kit, French 650K24020 Overlay Kit, Italian 650K24030 Overlay Kit, German 650K24040 Overlay Kit, Spanish 650K24050 Overlay Kit, Dutch 650K24060 Overlay Kit, Swedish 650K24070 Overlay Kit, Brazilian-Portuguese 650K24080 Overlay Kit, Russian 650K24300 Service Manual 604E13990 Software CD-ROM 063346900...
Page 397: Wiring Diagrams
Wiring Diagrams In this chapter... Scanner/DADF Functional Diagrams Main Block Wiring Diagram Right-Side Wiring Diagram Left-Side Wiring Diagram Inside Front Wiring Diagram Inside Top Wiring Diagram Electronics Module Section...
Page 398: Plug/Jack Locator Table
Plug/Jack Locator Table Plug/Jack Locator Table P/J No. Connected to... P/J No. J0660 (2) Pre-heat ECB Pre-heat sense opto J0670 (3) Pre-heat ECB Pre-heat temp therm J0800 (14) Wave Amp ECB Power Control ECB J790 (14) J1 (6 Media Tray Sense ECB Main ECB J160 (6) J1 (10)
Page 399 Plug/Jack Locator Table (Continued) P/J No. Connected to... P/J No. J180 (26) Printhead driver ECB Main Processor ECB J130 (26) J1AC Power Supply ECB Inkload ECB J2 (5) J2 (2) Relay ECB Power Supply ECB J4AC (4) J2 (5) Inkload ECB Power Supply ECB J1AC J210 (30)
Page 400 Plug/Jack Locator Table (Continued) P/J No. Connected to... P/J No. J610 (5) I/O ECB Media Present (MPT) sensors (5) J630 (30) Wave Amp ECB Printhead driver ECB J210 (30) J670 (30) Wave Amp ECB Printhead driver ECB J240 (30) J680 (8) I/O ECB Strip/Exit Bib opto (6) Power HM clutch (2...
Page 401: Scanner/Dadf Functional Diagrams
Scanner/DADF Functional Diagrams Main Board Power Supply ±50, ±15, 3.3V Titan Hard Drive 3.3. +15V Power Control Board MPT Elevator Motor Regulates: 32 MHz Bus ±12V, +5V MP Motor Y-Axis Motor Y-Axis Encoder MP Encoder Purge Pump Process Motor Process Encoder Drum Fan Electronics Fan X-Axis Motor...
Page 402: Main Block Wiring Diagram
Main Block Wiring Diagram Exit Module Sensor Assy Paper Full Sensor Block Diagram Exit Cover Sensor Scanner Power IIT Sensor MEP Board 120VAC Supply Power Supply JP22 +24VDC +24VDC JP22 +5VDC MEP Elevator Motor +5VDC JP22 MEP Drive Motor Scanner Bridge Board Cooling Fan System Front Panel...
Page 403: Main Block Wiring Diagram (Continued)
Main Block Wiring Diagram (Continued) Line 110/220 To Scanner Power Supply Printhead 30, Connector AC Resv. Heaters (2) J480 JDC1 AC Jetstack Heaters (2) J3AC Power Control ECB Power Supply X-Axis Motor 660-0074-13 ECB Rev. F (in Electronics Module) Drum Heater J2AC Drum Fan ±50V...
Page 404: Scanner/Exit Module Power Supply And Mep (Exit Module) Board
Scanner/Exit Module Power Supply and MEP (Exit Module) Board To Left Side Wiring Harness Door Sensors +24 Volts MEP Serial Communication +5 +24V Serial-In MEP Sensors AC Main Scanner Assembly Exit Module Board Power Supply Board Ground Wire Motor Power +5 +24V Out (Elevator/Drive on MEP) +5V LED...
Page 405: Right-Side Wiring Diagram
Right-Side Wiring Diagram The lines indicate which connectors you should look at for the Pest codes. The Pest codes are displayed on the control panel. Paper Full Sensor J680 13067.4x Wiring Harness Pass-Through MEP Drive Motor J250 37020.4x Strip Solenoid J910 13387.4 J400 Drum Heater 37016.4x...
Page 406: Right-Side Wiring Diagram (Continued)
Right-Side Wiring Diagram (Continued) The lines indicate which connectors you should look at for the Pest codes. The Pest codes are displayed on the control panel. Signal Cable (Routes to Bottom of Channel) 13387.4x J4AC 37006.4x J480 37027.4x 37027.4x X-Motor J800 Dead Power s2424-201 10-10...
Page 407: Left-Side Wiring Diagram
Left-Side Wiring Diagram The lines indicate which connectors you should look at for the Pest codes. The Pest codes are displayed on the control panel. 37023.4x Purge Valve To Scanner Power Supply 37022.4x Purge Motor J280 37032.4x Y-Motor J790 37062.4x Head VSS J390 37034.4x MP Motor 37021.4x MT Elevator...
Page 408: Left-Side Wiring Diagram (Continued)
Left-Side Wiring Diagram (Continued) The lines indicate which connectors you should look at for the Pest codes. The Pest codes are displayed on the control panel. Exit Module Sensor Assembly MEP Elevator Motor 37034.3x MP Motor IIT Sensor Paper Full Sensor Exit Cover Sensor 37017.4x Deskew Clutch Ground Clip...
Page 409: Inside Front Wiring Diagram
Inside Front Wiring Diagram The lines indicate which connectors you should look at for the Pest codes. The Pest codes are displayed on the control panel. 37036.4x Process Motor 37008.4x Preheat Power (AC Connector) Load Paper Paper Jam (Open Front Cover) J860 13131.41 Sensor Flag s2424-204 10-13...
Page 410: Inside Top Wiring Diagram
Inside Top Wiring Diagram The lines indicate which connectors you should look at for the Pest codes. The Pest codes are displayed on the control panel. 37010.4x Ink 1 Heater J1AC 37009.4x J2AC 37002.4x (Ink Load Power) JSL Heater J180 34062.4x (Data Cable) To MEP Board +24 Volts Door Sensors...
Page 411: Inside Top Wiring Diagram (Continued)
Inside Top Wiring Diagram (continued) The lines indicate which connectors you should look at for the Pest codes. The Pest codes are displayed on the control panel. Cable Restraint J180 32064.4x Out of Ink J110 37062.4x Head VSS J140 37063.4x Head VPP Heater Cable s2424-206 10-15...
Page 412: Electronics Module
Electronics Module Power to Scanner Assembly Power Supply Power to Preheater Scanner Connector (IIT) Service Port and Drum Power Switch USB Port Config Card Ethernet Port AC Connector Y Axis Motor I/O Ribbon Connector Left Umbilical Connector Right Umbilical Wave Amp Data Power Cable Exit Module Serial Port Door Sensors...
Page 413: A Appendix
Appendix Contents... Control Panel Menu Map Media Margin Specification Table Paper Weight Equivalence Table On-Site Printhead Troubleshooting Checklist Appendix...
Page 414: Control Panel Menu Map
Control Panel Menu Map Copy/Scan Settings Shortcuts Menus Keypad to set numeric values Paper Supply Copy Print Clear/Clear All Ready to Copy Output 2-Sided Original Quality Type Paper Supply... 2: Letter 8.5X11 Scan System Setup Stop Reduce/Enlarge Color Reduce/Enlarge... 100% Hi-Res Output Photo...
Page 415 Control Panel Menu Map -continued- Print Menu: Copy Print Ready to Print Scan Paper Supply... 2: Letter 8.5X11 System Setup Walk-Up Printing Ready to Print About This Job Displays information about current print jobs. Paper Supply Secure Print Jobs Proof Print Jobs Paper Tips Page Access to stored print jobs.
Page 416: Control Panel Menu Map -Continued
Control Panel Menu Map -continued- (System Setup continued) Configuration Page TCP/IP Setup TCP/IP NetWare Setup DHCP/BOOTP NetWare Connection Setup Ethernet Speed AutoIP IPX Frame Type EtherTalk TCP/IP Address Connection Setup Page TCP/IP Network Mask Network Setup TCP/IP Gateway USB Setup USB Port Port 9100 Reset Connection Setup...
Page 417: Media Margin Specification Table
Media Margin Specification Table Top/ Side Bottom Image Image Width Length Margins Margin Width Length Media Size (mm) (mm) (mm) (mm) (mm) (mm) Legal 215.9 355.6 205.9 345.6 Folio 215.9 330.2 205.9 320.2 215.9 279.4 205.9 256.7 Executive 184.15 266.7 174.15 256.7 B5 JIS...
Page 418: Paper Weight Equivalence Table
Paper Weight Equivalence Table US Bond US Text US Index US Tag Metric Postcard Weight Book Cover Bristol Weight Weight Weight Thickness (lb.) Weight Weight Weight (lb.) (lb.) (g/m (mm) (lb.) (lb.) (lb.) 0.18 0.20 0.23 WorkCentre C2424 Service Manual...
Page 419: On-Site Printhead Troubleshooting Checklist
PRINTHEAD TROUBLESHOOTING CHECKLIST Phaser 8400/WorkCentre C2424 Version 1.1 IMPORTANT! This checklist outlines proper printhead troubleshooting procedures. All Xerox service employees and any other service personnel on any job involving a printhead replacement should perform it. Service person name Service Company...
Page 420 IDU lists any values, record the numbers here: 10-29: _____________ 30-99 _____________ 100+: ______________ Xerox U.S. personnel please record these dates in the FIST system as well as in this document Does the printer If YES please write down the error code. _______________ Step...
Page 421 If the jet is still missing, replace the printhead. The repair is complete! Is the customer If YES, print 10 solid fill pages of cyan. If the bands vary in intensity Step Xerox Phaser 8400 Printhead Checklist - Version 1.1 075-0882-01 Page 3...
Page 422 ____________________________________________________________________________ A completed checklist and sample prints must be returned with each printhead. Xerox reserves the right to refuse reimbursement to service personnel who do not enclose a completed troubleshooting checklist and a sample print with each returned printhead. Please return the following items with the defective printhead:...
Page 423 4-79 Numerics communication port testing compound gear (head tilt), parts list 525-sheet tray, parts list (paper path) 9-11 (motors and fans) 8-pin NVRAM, parts list (circuit boards) configuration card 9-13 8-62 electronics module 9-13 parts list (circuit boards) 2-12 printer information 2-45 configuration card parameters adjust x-axis scale, service menu...
Page 424 8-13 2-20 ink loader assembly duplex printing, theory 8-42 8-29 paper path duplex roller removal DM access cover, parts list (covers) duplex roller, parts list (paper path) doc handler menu, diagnostics document feeder 6-11 Document Feeder Step 1-17 electric clutch (wiper), parts list (motors guidelines 9-11 6-10...
Page 425 2-20 2-42 exit rollers head tilt gear 1-iii extension cord head version, service menu head-to-drum adjust, service menu 5-41 head-to-drum check 4-25 heaters, check menu 4-24 1-10 fan, check menu help (?) button fault codes hidden service menu 4-53 fault history, service menu home position, check menu 5-16 faulty colors...
Page 426 4-47 media path motor, check menu 8-26 media release blade 3-49 jam codes 8-26 media release blade removal jam history, service menu 8-51 media tray lift motor removal 2-30 jet array 4-76 media-based problems 2-27 jet substitution 2-12 memory 6-12 jet substitution mode menu help, diagnostics 1-11...
Page 427 1-19 storage POST Error Codes 2-12 supported papers, transparencies, and power control board 1-17 other media power control cable, parts list (circuit 8-43 9-13 paper full sensor boards) 9-16 paper full sensor kit, parts list (sensors) Power Cord Parts List 9-15 1-vii Power Safety Precautions...
Page 428 5-11 4-81 print-quality page Runtime Log 3-11 process control faults process drive assembly 2-17 Safety function 1-viii electrical components gear drive train 1-iii 2-23 hazards gearbox 1-ix mechanical components gearbox, parts list (motors and fans) 1-iv 9-11 operation 1-vii 8-55 Power motor replacement 1-iii...
Page 429 SM (lamp), parts list (covers) (imaging) 5-14 Smudges or smears transfix camshaft gear 8-62 8-34 SODIMM RAM transfix camshaft removal 9-17 8-30 Software and Documentation transfix load module replacement 5-40 solid fill problems transfix load module, parts list (imaging) 8-14 spring arm 1-11 start button...
Page 430 9-15 4-42 sensor, parts list (sensors) Y-axis Drive, check menu 4-40 wave amp Y-axis Encoder, check menu 8-65 board removal 9-13 board, parts list 9-13 cable, parts list 8-22 9-13 ZIF connectors ZIF cable, parts list 5-27 wavy vertical lines 8-16 wiper assembly lock 8-24...
Page 432 604E13990...

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Xerox WorkCentre C2424DX Service Manual

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