Page 1: User Guide
The Xerox DocuPrint C20/NC20 Color Ink Jet Printer User Guide Version 1.0...
Page 2 This product is designed, tested and approved to meet strict global safety standards with the use of specific Xerox components. The safety features of some parts may not always be obvious. Xerox is not responsible for the use of other replacement parts.
Page 3: Table Of Contents
Contents Safety Notes ... i Electrical Safety ...ii Maintenance Safety... iv Operational Safety ...v Getting to Know Your Printer ... 1-1 Chapter 1 Introduction ... 1-2 Printer Features ... 1-3 Print Speed ... 1-3 Resolution ... 1-3 Resident Fonts ... 1-4 Connectivity ...
Page 4 Chapter 2 Chapter 3 DocuPrint C20/NC20 User Guide DocuPrint Documentation ... 1-14 Printed Documentation ... 1-14 Electronic Documentation... 1-15 Using the CDs ... 1-16 Note, Caution and Warning Symbols... 1-17 Loading Print Media ... 2-1 Introduction ... 2-2 Selecting Paper... 2-3 Paper Selection Guidelines ...
Page 5 Maintaining the Printer ... 4-1 Chapter 4 Replacing the Print Cartridges... 4-2 To Position the Print Cartridge Carrier... 4-3 To Replace the Print Cartridges ... 4-4 To Install Print Cartridges ... 4-6 To Align the Print Cartridges... 4-11 Cleaning Your Printer... 4-15 Cleaning the Printheads ...
Page 6 Appendix C DocuPrint C20/NC20 User Guide With an External Ethernet Adapter Installed ... B-5 Printer Options ... C-1 Installing Printer Options ... C-3 Printer Memory ... C-4 Accessing the System Board from the Front ... C-5 Installing Printer Memory ... C-6 Closing the System Board from the Front ...
Page 7: Safety Notes
Safety Notes The Xerox DocuPrint C20/NC20 printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Safety Notes...
Page 8: Electrical Safety
Electrical Safety DocuPrint C20/NC20 User Guide • Use the power cord supplied with your DocuPrint C20/ NC20 printer. • Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal. •...
Page 9 • If you notice unusual noises or odors, switch off the printer power immediately. Disconnect the power cable from the electrical outlet. Call an authorized Xerox service representative to correct the problem. • If any of the following conditions occurs, switch off the printer power immediately, disconnect the power cable, and call an authorized Xerox service representative.
Page 10: Maintenance Safety
Maintenance Safety DocuPrint C20/NC20 User Guide • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a dangerous condition.
Page 11: Operational Safety
Operational Safety Your Xerox printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.
Page 12 DocuPrint C20/NC20 User Guide • Do not place the printer near a heat source. • Do not place the printer in direct sunlight. • Do not place the printer in line with the cold air flow from an air conditioning system. •...
Page 13 • Frequent operation of the on/off switch is not recommended. • Keep hands, hair, and neckties away from the exit feed rollers. • Do not remove a media tray while printing from a single tray configuration. • Do not open the Top Cover while printing. •...
Page 14 viii DocuPrint C20/NC20 User Guide...
Page 15: Getting To Know Your Printer
Getting to Know Your Printer Introduction ... 1-2 Printer Features ... 1-3 Print Speed ... 1-3 Resolution ... 1-3 Resident Fonts ... 1-4 Connectivity ... 1-5 Color Matching Systems ... 1-7 Printer Driver Software ... 1-8 Printer Components ... 1-9 External Components ...
Page 16: Introduction
Recognizing that you may have special needs, Xerox offers several optional equipment items to better meet your requirements. They are explained in detail in Appendix C: Printer Options.
Page 17: Printer Features
Printer Features Print Speed Resolution Your DocuPrint C20/NC20 has many special features that allow you to achieve the color printing results you need for your specific print requirements. Features vary slightly according to the options you are using and the memory installed in your printer.
Page 18: Resident Fonts
Printer Features Resident Fonts DocuPrint C20/NC20 User Guide The following fonts are included with your printer: • 75 resident -scalable fonts: — PostScript Level 2 emulation: 39 compatible plus 36 additional — PCL emulation: 45 LaserJet compatible plus 30 additional in PCL 5. •...
Page 19: Connectivity
Connectivity The DocuPrint C20/NC20 comes standard with a high speed Standard-Centronics IEEE 1284 B compliant Bi-Directional parallel port. You can customize your printer connectivity according to your needs. The DocuPrint C20/NC20 supports the Windows 95 and Windows 98 Plug & Play standards. Optional interfaces include: •...
Page 20 Printer Features DocuPrint C20/NC20 User Guide The following printing protocols are enabled with the External Ethernet Adapter or Tri-Port Interface Option: • NetWare 2.x, 3.x, 3.1x and 4.1x with complete NDS native support (IPX/SPX) • AppleTalk (EtherTalk) • SunOS, Solaris (TCP/IP) •...
Page 21: Color Matching Systems
Printer Features Color Matching The following color matching systems will be available for the DocuPrint C20/NC20: Systems • ICM Windows 95, 98 and NT 5.0 • Apple ColorSync • PANTONE Color Profiles. For more detailed information on printer specifications and connectivity, consult the System Administrator Guide on the DocuPrint CD.
Page 22: Printer Driver Software
(with the exception of the Dutch and Russian product which uses system drivers). The PostScript printer driver allows access to more of the exclusive and powerful Xerox printing features. For more information about available drivers and operating systems supported by your DocuPrint C20/NC20, see the System Administrator Guide on the DocuPrint CD.
Page 23: Printer Components
Printer Components External Components Front View Front Cover Input Tray/Output Bin Unit Control Panel Manual Feed Slot Front Cover Release Optional Tray 2 Rear View Optional Tri-Port Interface Standard Parallel Interface Connection System Board Access Cover Power Cord Receptacle Rear Cover Use Figures 1.1 and 1.2 to identify the main exterior components of your DocuPrint C20/NC20.
Page 24: Interface Connectors
Printer Components Interface Connectors 1-10 DocuPrint C20/NC20 User Guide Your printer interface connectors are located on the back of the printer as shown in Figure 1.3 on page 1-11. Your printer comes equipped with a high speed Standard-Centronics IEEE 1284 B compliant Bi-Directional parallel connector.
Page 25 Figure 1.3 Connection Interface Area Standard Parallel Port Optional Tri-Port Interface Optional External Ethernet Adapter not shown (see Appendix C: Printer Options) The Tri-Port Interface Card and the Hard Disk Option utilize the same internal connection within the printer. Only one of these can be installed at a time.
Page 26: Front Cover
Printer Components Front Cover 1-12 DocuPrint C20/NC20 User Guide The DocuPrint C20/NC20 has a front cover, which is identified in Figure 1.1 on page 1-9. Use the following instructions to open the front cover to gain access to the print cartridges and to install and remove the input tray and output bin unit.
Page 27: Print Cartridge Components
Print Cartridge Figure 1.4 shows the DocuPrint C20/NC20's print cartridge components. The print cartridges are the Components consumables (replenishable substances used by the printer). See the separate Supplies/Options Guide to order these items. Figure 1.4 Print cartridge components Cartridge Carrier Track Print Cartridge Carrier Black or Photo Cartridge Color Cartridge...
Page 28: Docuprint Documentation
• DocuPrint CD, which contains documentation and printer drivers. • Printer Management Software CD, which contains Xerox-provided client software and the documentation for it. This CD is for use with the DocuPrint NC20 or the External Ethernet Adapter. This section serves as a roadmap for the printed and CD documentation.
Page 29: Electronic Documentation
• Technical Information Guide, which contains generic information about network connectivity for Xerox printers. (This is published only in the English language.) DocuPrint C20/NC20 printer drivers are also contained on the DocuPrint CD. The majority of driver documentation is provided via the Help files included with the drivers.
Page 30: Using The Cds
DocuPrint Documentation Using the CDs 1-16 DocuPrint C20/NC20 User Guide The documentation on the DocuPrint CD is provided as PDF files. These can be viewed with the Adobe Acrobat Reader (provided on the CD if you do not already have one installed).
Page 31: Note, Caution And Warning Symbols
DocuPrint Documentation Note, Caution and Throughout this User Guide and the other DocuPrint guides, several symbols are used to emphasize useful, Warning Symbols important and critical information. They are as follows: This symbol indicates particularly useful or helpful information about your printer. This symbol indicates a caution against performing any action that may damage your printer or degrade performance.
Page 32 1-18 DocuPrint C20/NC20 User Guide...
Page 33: Chapter 2 Loading Print Media
Loading Print Media Introduction ... 2-2 Selecting Paper ... 2-3 Paper Selection Guidelines ... 2-3 DocuPrint C20/NC20 Paper Recommendations ... 2-4 Loading Paper ... 2-5 Using the Standard Input Tray ... 2-6 Using the Manual Feed Slot ... 2-9 Using Tray 2 ... 2-12 Tray Linking ...
Page 34: Introduction
Introduction Introduction DocuPrint C20/NC20 User Guide This chapter will help you select paper for your DocuPrint C20/NC20 and to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can use with the DocuPrint C20/NC20.
Page 35: Selecting Paper
Selecting Paper Paper Selection Guidelines The print quality and feeding reliability you get with your printer can vary depending on the paper source you use and the type and size of the print material. Using sizes other than those listed in the separate Supplies/Options Guide, or using paper not recommended for your printer can result in paper jams and print quality problems.
Page 36 Selecting Paper DocuPrint C20/NC20 Paper Recommendations DocuPrint C20/NC20 User Guide For the best print quality use xerographic paper. See the separate Supplies/Options Guide for the appropriate weights and sizes to be used in your printer. The following papers can be used with your printer: •...
Page 37: Loading Paper
Loading Paper Loading Paper The DocuPrint C20/NC20 accepts a variety of different papers and sizes in its standard input tray, manual feed slot and optional tray. For information about the different papers and sizes that you can use with your printer, see the separate Supplies/Options Guide.
Page 38: Using The Standard Input Tray
Loading Paper Using the Standard Input Tray DocuPrint C20/NC20 User Guide The standard input tray can be used for several different types of paper. See the Supplies/Options Guide for sizes and capacity. To Load the Standard Input Tray Lift the output bin. If a different type of paper is in the tray, remove it.
Page 39 Place the print material against the right side of the input tray with the recommended print side face down and the top edge going in first toward the back of the input tray. If you are using preprinted letterhead, see the section “Using Letterhead”...
Page 40 Loading Paper DocuPrint C20/NC20 User Guide Squeeze the width guide lever and slide it to the right until it touches the edge of the print material. The paper size indicators, printed on the top surface of the bin, are paper size abbreviations used for placement of the length and width guides.
Page 41: Using The Manual Feed Slot
Loading Paper Using the Manual The manual feed slot on your printer lets you feed sheets of print material manually one sheet at a time. The Feed Slot printer automatically detects when print material is placed in the manual feed slot, and uses it as the paper source.
Page 42 Loading Paper 2-10 DocuPrint C20/NC20 User Guide To Load the Manual Feed Slot If you are loading envelopes, go to Step 2. Place a single sheet of print material face up with the side of the print material aligned against the right side of the manual feed. If using preprinted letterhead, see the section “Using Letterhead”...
Page 43 Fully extend the paper stop on the output bin for large-size paper. Be sure to change Paper Size on the Paper Menu. If you use a paper size not listed, select the next larger size. See Chapter 3: Printing for additional information.
Page 44: Using Tray 2
Loading Paper Using Tray 2 2-12 DocuPrint C20/NC20 User Guide The optional Tray 2 can be used for several different types of paper. See the Supplies/Options Guide for sizes and capacity. To Load Tray 2: Squeeze the tab located on the width guide lever and slide the width guide lever to the far left side of the tray.
Page 45 Place the envelopes with the print side facing you and the long side aligned against the right side of Tray 2. The stamp side faces up with the stamp corner facing down. Do not overfill Tray 2 because the print material may not feed correctly through the printer or you may get a paper jam.
Page 46 Loading Paper 2-14 DocuPrint C20/NC20 User Guide Fully extend the paper stop on the output bin for large-size paper. Be sure to change Paper Size on the Paper Menu. See Chapter 3: Printing for additional information. If you use a paper size not listed, select the next larger size on the Paper Size Menu.
Page 47: Tray Linking
Tray Linking Tray Linking Tray linking is a printer feature used when the optional Tray 2 is installed. Tray linking enables the automatic linking feature for the paper sources, allowing you to print from one paper source should the other one become empty.
Page 48: Printing Multiple Jobs
Printing Multiple Jobs Printing Multiple Jobs Changing the Paper Source 2-16 DocuPrint C20/NC20 User Guide You can use the manual feed slot to print multiple jobs using sheets of print material or envelopes. To do so, you must change the Paper Source setting through the Control Panel.
Page 49 Press OK. The following appears on the display: Paper Source Tray1* Press until the setting you want appears on the second line, either: Paper Source Manual Paper ...if you are printing on a sheet of print material, or: Paper Source Manual Env ...if you are printing on an envelope.
Page 50 Printing Multiple Jobs 2-18 DocuPrint C20/NC20 User Guide One of the following displays appears and remains there until you load the requested material in the manual feed slot: Load Manual Plain Paper ...if you are printing on a sheet of print material, or: Load Manual Plain Envelopes ...if you are printing on an envelope.
Page 51: Using Letterhead
Using Letterhead Preprinted letterhead must be acceptable for use with your printer. Check with the manufacturer or vendor to determine whether the letterhead you’ve chosen is acceptable for inkjet printers. Page orientation is important when printing on letterhead. Refer to Table 2.1 for help when loading letterhead in the paper sources.
Page 52 2-20 DocuPrint C20/NC20 User Guide...
Page 53: Chapter 3 Printing
Printing DocuPrint C20/NC20 Printer Drivers ... 3-2 Driver Features ... 3-3 Installing CentreWare DP and Printer Drivers ... 3-3 Using the Control Panel ... 3-4 Control Panel Features ... 3-5 The Control Panel Display ... 3-6 Using the Control Keys ... 3-8 DocuPrint C20/NC20 Menu Map ...
Page 54: Docuprint C20/Nc20 Printer Drivers
DocuPrint C20/NC20 Printer Drivers DocuPrint C20/NC20 Printer Drivers DocuPrint C20/NC20 User Guide The DocuPrint C20/NC20 supports PostScript emulation, PCL 5c emulation or both in the environments listed in Table 3.1. To take full advantage of all the printer's features, install the appropriate DocuPrint C20/NC20 printer driver.
Page 55: Driver Features
DocuPrint C20/NC20 Printer Drivers Driver Features The DocuPrint C20/NC20 drivers will support the following standard features: • Input tray selection • Paper size, orientation and media • Number of copies • Multipage printing and ordering • Collating • Media type •...
Page 56: Using The Control Panel
Using the Control Panel Using the Control Panel DocuPrint C20/NC20 User Guide You can use the Control Panel on your printer to change printer settings when you cannot change them from your software application or printer driver. Settings you change from the application or driver apply only to the job you are preparing to send to the printer.
Page 57: Control Panel Features
Control Panel The DocuPrint C20/NC20 Control Panel (Figure 3.1) serves two purposes: Features Figure 3.1 DocuPrint C20/NC20 Control Panel 2-line by 16-character display Indicator light Control keys (6) 1. It displays information about the status of the printer (or the job in process). 2.
Page 58: The Control Panel Display
Using the Control Panel The Control Panel Display DocuPrint C20/NC20 User Guide The Control Panel's display performs two functions. • It informs you of printer status conditions, such as when ink cartridges become low, when the paper tray is empty, when a job is in process, and so on. For example, when you turn on the printer, the following message appears on the display: Ready...
Page 59 • It presents a hierarchy of menu options and settings to configure and control the printer. For example, when you press the following two-line message on the display: Menus Item Menu (such as Supplies Menu See the section “DocuPrint C20/NC20 Menu Map” (page 3-11) for information on the menu system hierarchy.
Page 60: Using The Control Keys
Using the Control Panel Using the Control Keys DocuPrint C20/NC20 User Guide You can use the control keys to open a menu, scroll through a list of values, change printer settings, and respond to printer messages. Table 3.2 describes the functions of each of the control keys.
Page 61 Table 3.2 Control Key Functions (continued) Control Key Pressing • At the Ready offline (out of the Ready state) and enters the menus. • At the message, takes the printer to Busy the Job Menu. When the printer is offline: Press to go to the next item in the menus, Press...
Page 62 Using the Control Panel 3-10 DocuPrint C20/NC20 User Guide Table 3.2 Control Key Functions (continued) Control Key Pressing OK: • Selects the menu item shown on the second line of the display. Depending on the type of menu, this action: •...
Page 63 Using the Control Panel DocuPrint C20/NC20 Figure 3.2 starting on page 3-12 shows the menu map for the DocuPrint C20/NC20. Details of all the DocuPrint Menu Map C20/NC20 menus and variable settings are contained in Chapter 5 of the System Administrator Guide on the DocuPrint CD.
Page 64: Docuprint C20/Nc20 Menu Map
Using the Control Panel Figure 3.2 DocuPrint C20/NC20 Menu Map Supplies okay SUPPLIES MENU Color Cartridge Black Cartridge Photo Cartridge Color Correction COLOR MENU Print Quality Paper Source PAPER SIZE PAPER MENU PAPER TYPE CUSTOM TYPES Substitute Size FINISHING MENU TESTS MENU Cancel Job Print Buffer...
Page 65 Figure 3.2 DocuPrint C20/NC20 Menu Map (continued) PARALLEL MENU PCL SmartSwitch PS SmartSwitch NPA Mode Serial Buffer RS-232/RS-422 Serial Protocol SERIAL MENU Robust XON Baud Data Bits Parity Honor DSR Infrared Port PCL SmartSwitch PS SmartSwitch NPA Mode INFRARED MENU Infrared Buffer Window Size Transmit Delay...
Page 66: Printing Menu Settings
Using the Control Panel Printing Menu Settings 3-14 DocuPrint C20/NC20 User Guide You can print the current settings for the menus and get a list of installed options. This list can be used to verify that the printer options are properly installed and the printer settings are set to what you want.
Page 67 Press OK. The following appears on the display: Tests Menu Print Menus Press OK to select Print Menus The following message appears and remains on the Control Panel display until the page prints. Printing Menu Settings Then, the printer returns to Ready and the following appears on the display: Ready If an error message appears, see Chapter 5 in the System...
Page 68: Changing Printer Settings
Using the Control Panel Changing Printer Settings 3-16 DocuPrint C20/NC20 User Guide You can change printer settings and customize your printer to meet your specific needs by setting different values. These values can be: • A phrase or word that describes a setting •...
Page 69 Press until the menu item you need appears on the display. Press OK. An asterisk (*) appears beside the current setting for that menu item. Some menu items have submenus. For example, if you select PAPER MENU menu item, you must select another item PAPER TYPE (e.g., ) before the available values display.
Page 70 3-18 DocuPrint C20/NC20 User Guide...
Page 71: Chapter 4 Maintaining The Printer
Maintaining the Printer Replacing the Print Cartridges ... 4-2 To Position the Print Cartridge Carrier ... 4-3 To Replace the Print Cartridges ... 4-4 To Install Print Cartridges ... 4-6 To Align the Print Cartridges ... 4-11 Cleaning Your Printer ... 4-15 Cleaning the Printheads ...
Page 72: Replacing The Print Cartridges
Replacing the Print Cartridges Replacing the Print Cartridges DocuPrint C20/NC20 User Guide Periodically, you will need to replace print cartridges in order to maintain optimum print capabilities. It is best to install new print cartridges when the printer first displays any of the messages listed in Table 4.1.
Page 73: To Position The Print Cartridge Carrier
To Position the Print Cartridge Carrier Replacing the Print Cartridges Make sure the following status message appears on the display: Ready Press to enter the menus. Continue to press and release following on the display: Tests Menu Press OK. Press until the following appears on the display: Tests Menu Change Cartridge...
Page 74: Print Cartridges
Replacing the Print Cartridges To Replace the Print Cartridges DocuPrint C20/NC20 User Guide Make sure the print cartridge carrier is positioned on the far left side of the printer. See the section “To Position the Print Cartridge Carrier” (page 4-3) for information on how to position it.
Page 75 Replacing the Print Cartridges If you are replacing both print cartridges, repeat Steps 3 and 4 for the second cartridge. When you finish, the print cartridge carrier is empty and ready for new print cartridges. Dispose of any completely used print cartridges. Store any print cartridges that you may want to use in the future.
Page 76: To Install Print Cartridges
Replacing the Print Cartridges To Install Print Cartridges DocuPrint C20/NC20 User Guide Table 4.2 lists the print cartridges to install in your printer and their appropriate slots. Table 4.2 Print cartridges and slots Cartridge Type Cartridge Carrier Slot Black Left Color Right Photo...
Page 77 Replacing the Print Cartridges Repeat Steps 1 through 3 for the second print cartridge if it needs to be changed. When you finish, the print cartridge carrier should have both cartridges installed as shown. Close the printer front cover. Press OK. The display reads: LEFT CART TYPE Not Changed...
Page 78 Replacing the Print Cartridges DocuPrint C20/NC20 User Guide If you selected Not Changed otherwise continue with Step 9. The display reads: LEFT CART TYPE New Standard Do one of the following: • If you installed a new standard yield print cartridge, press OK to choose New Standard •...
Page 79 The display reads: RIGHT CART TYPE Not Changed Do one of the following: • If you did not change the print cartridge in the right side of the print cartridge carrier, press OK to choose Not Changed • If a color cartridge is installed, press appears on the second line of the display.
Page 80 Replacing the Print Cartridges 4-10 DocuPrint C20/NC20 User Guide The display reads: RIGHT CART TYPE New Standard Do one of the following: • If you installed a new standard yield print cartridge, press OK to choose New Standard • If you installed a previously used standard yield print cartridge, press until Old Standard...
Page 81: To Align The Print Cartridges
Replacing the Print Cartridges To Align the When you finish replacing the print cartridges, the message appears on the Printing Alignment Page Print Cartridges Control Panel display and the printer automatically prints a test page of alignment patterns. If you need to print an alignment test page, see the section “To Print an Alignment Test Page”...
Page 82 Replacing the Print Cartridges 4-12 DocuPrint C20/NC20 User Guide Figure 4.1 Print cartridge alignment pattern. The actual test pattern will print more steps then shown above.
Page 83 Once the print cartridge alignment test page has printed, the Control Panel display looks like the following: Test A Alignment The current alignment value appears on the second line. To Change the Alignment Value From the Test A alignment group on the test page, locate the number under the alignment pattern that comes closest to forming a perfectly straight line.
Page 84 Replacing the Print Cartridges 4-14 DocuPrint C20/NC20 User Guide To Print an Alignment Test Page At the Control Panel, press Continue to press and release Tests Menu Press OK. Press until the following appears on the display: Tests Menu Align Cartridges Press OK.
Page 85: Cleaning Your Printer
Cleaning Your Printer Cleaning the Printheads You should perform routine maintenance on your printer at regular intervals to maintain top performance, and to avoid print quality and paper feed problems. This section steps you through the process of cleaning the print cartridge printheads.
Page 86 Cleaning Your Printer 4-16 DocuPrint C20/NC20 User Guide Press OK. Press until the following appears on the display: Tests Menu Clean Heads Press OK. The following appears on the display: Tests Menu Cleaning Heads The cleaning printheads test page prints.When all the printheads are functioning correctly, the test page appears as follows: The printer returns to the ready state after the test...
Page 87 Examine the test page and look for breaks in the diagonal lines. A broken line indicates clogged printheads. If you find broken diagonal lines on the test page, repeat Steps 2 through 6 and perform the cleaning printheads test two more times. If the print quality is not satisfactory, continue with Step 10.
Page 88: Wiping The Printheads
Cleaning Your Printer Wiping the Printheads 4-18 DocuPrint C20/NC20 User Guide Wipe the printheads only if you have run the cleaning printheads test to clean the printheads and the print quality is not satisfactory. Wiping the printheads removes dried ink from the printheads. Move the print cartridge carrier into the installation position.
Page 89 Repeat Steps 3 and 4 for the other print cartridge. Reinstall the print cartridges. See the section “To Install Print Cartridges” (page 4-6) for more information. Close the printer front cover. Press OK to move the print cartridge carrier back into the print position without resetting the ink level counter.
Page 90: Cleaning The Cartridge Carrier
Cleaning Your Printer Cleaning the Cartridge Carrier 4-20 DocuPrint C20/NC20 User Guide Clean the print cartridge carrier contacts only if you have run the cleaning printhead test to clean the printheads and the print quality is not satisfactory. Wiping the cartridge carrier removes dried ink from the cartridge carrier contacts.
Page 91 Press OK to move the print cartridge carrier back into the print position without resetting the ink level counter. To print an alignment test page and reset the ink level counter, see the section “To Align the Print Cartridges” (page 4-11) for more information. Repeat the cleaning printheads test.
Page 92: Storing Print Cartridges
Storing Print Cartridges Storing Print Cartridges 4-22 DocuPrint C20/NC20 User Guide Always store new print cartridges in the original packaging until you are ready to install them. Store partially used print cartridges in the print cartridge storage unit supplied with your printer. The print cartridge storage unit keeps your print cartridges fresh until you are ready to use them again.
Page 93: Chapter 5 Troubleshooting
Troubleshooting Printer Problems ... 5-2 Printer Operation Problems ... 5-2 Print Quality Problems ... 5-7 Paper Jams ... 5-10 What Causes a Paper Jam? ... 5-10 Clearing Paper Jams ... 5-11 Possible Paper Jam Areas ... 5-12 To Clear a Jam in the Input Tray ... 5-14 To Clear a Jam in the Manual Feed Slot ...
Page 94: Printer Problems
Printer Problems Printer Operation Problems DocuPrint C20/NC20 User Guide Sometimes printer problems are very simple to solve. When you have a problem, first make sure that: • The power cord is plugged into the printer and a properly grounded electrical outlet. •...
Page 95 Table 5.1 Printer operation problems Problem Job did not print or • Make sure the incorrect characters before you send a job to print. Press printed. status message. • Make sure there is print material loaded in the printer. Press printer to the •...
Page 96 Table 5.1 Printer operation problems (continued) Problem Print material misfeeds • Make sure the paper you are using meets the specifications for your printer. or multiple feeds occur. See the separate Supplies/Options Guide for more information. • Flex paper or other print material before loading it in the input tray or the optional Tray 2.
Page 97 Table 5.1 Printer operation problems (continued) Problem You get unexpected Check the Print Timeout setting in the Setup Menu. Increase the setting. See page breaks. Print Timeout in Chapter 1 of the System Administrator Guide for more information. Job prints from the Check the PAPER TYPE setting in the Paper Menu on the printer Control Panel wrong paper source or and in the printer driver.
Page 98 Printer Problems Table 5.1 Printer operation problems (continued) Problem Job does not print in the Adjust the colors through the software application, the printer driver, or correct colors. CentreWare DP. Change the Color Correction setting in the Color Menu. See Color Correction in Chapter 1 of the System Administrator Guide for more information.
Page 99: Print Quality Problems
Print Quality Problems Table 5.2 Print quality problems Problem Print is too light. • If you are printing on an uneven print surface, change the PAPER TYPE setting in the Paper Menu. See PAPER TYPE in Chapter 1 of the System Administrator Guide for more information.
Page 100 Printer Problems Table 5.2 Print quality problems (continued) Problem The job prints, but the • Make sure the PAPER SIZE setting is set correctly in the Paper Menu. See left and top margins are PAPER SIZE in Chapter 1 of the System Administrator Guide for more incorrect.
Page 101 Table 5.2 Print quality problems (continued) Problem Characters print with • A print cartridge may be out of ink or low on ink. If one of the white lines. messages appear, install a new print cartridge. See Chapter 4: Maintaining the Printer for more information.
Page 102: Paper Jams
Paper Jams Paper Jams What Causes a Paper Jam? 5-10 DocuPrint C20/NC20 User Guide Your DocuPrint C20/NC20 printer has been designed to provide reliable, trouble-free operation. However, you may experience an occasional paper jam. When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed.
Page 103: Clearing Paper Jams
Paper Jams Clearing Paper Jams If a paper jam occurs, the message 200 Paper Jam appears on the Control Panel. This message and other common error messages and corrective actions are listed in Table 5.3 on page 5-18. message appears when paper or any 200 Paper Jam other print material is jammed in: •...
Page 104: Possible Paper Jam Areas
Paper Jams Possible Paper Jam Areas Printer Components and Jam Areas Manual Feed Slot 200 Paper Jam Area 200 Paper Jam Area Output Bin Input Tray 200 Paper Jam Area 200 Paper Jam Area Optional Tray 2 5-12 DocuPrint C20/NC20 User Guide Figure 5.1 shows the path the paper travels through the printer.
Page 105 When a paper jams occurs, determine where in the printer the jam has occurred. Once you have determined that, proceed to one of the following sections and follow the described steps for clearing the jam: • If the jam is in or around the input tray, see the section “To Clear a Jam in the Input Tray”...
Page 106: To Clear A Jam In The Input Tray
Paper Jams To Clear a Jam in the Input Tray 5-14 DocuPrint C20/NC20 User Guide Lift the output bin and locate the jammed paper inside the input tray. Pull the paper up and toward you to remove it. If you cannot get a firm grasp on the jammed paper, it may be easier to remove it from the output bin.
Page 107: To Clear A Jam In The Manual Feed Slot
To Clear a Jam in the Manual Feed Slot Locate the jammed paper in the manual feed slot. Pull the paper straight up and remove it. If you cannot get a firm grasp on the jammed paper, it may be easier to remove it from the output bin.
Page 108: To Clear A Jam In The Output Bin
Paper Jams To Clear a Jam in the Output Bin 5-16 DocuPrint C20/NC20 User Guide Use the finger grip on either side of the front cover to lift the cover and locate the jammed paper in the output bin. Pull the paper up and toward you to remove it. Close the printer front cover.
Page 109: To Clear A Jam In Tray 2
To Clear a Jam in Tray 2 Locate the jammed paper in Tray 2. Pull the paper up and toward you to remove it. If you cannot get a firm grasp on the jammed paper, it may be easier to remove it from the output bin.
Page 110: Common Error Messages
Common Error Messages Common Error Messages Table 5.3 Common error messages Message The color print cartridge is missing or not properly installed in the print 30 Color Print cartridge carrier. Cart Missing The black print cartridge is missing or not properly installed in the print 30 Black Print cartridge carrier.
Page 111 Table 5.3 Common error messages (continued) Message The printer memory used to store pages is too full to collate the rest of the print 37 Insufficient job. Collation Memory • Press memory, and begin collating the rest of the job. •...
Page 112 Common Error Messages Table 5.3 Common error messages (continued) Message The color ink supply is low. 88 Color Print Cartridge Low The black ink supply is low. 88 Black Print The photo ink supply is low. Cartridge Low • Press 88 Photo Print memory, and begin collating the rest of the job.
Page 113 Table 5.3 Common error messages (continued) Message The printer requests a different print material than what is loaded in the tray or Change tray set in the Paper Size or Paper Type menus. type size Line 1 displays the paper source tray, which is one of the following items: •...
Page 114 Common Error Messages Table 5.3 Common error messages (continued) Message The printer is trying to feed print material from a source it detects is empty. Load tray type size Line 1 displays the paper source tray, which is one of the following items: •...
Page 115 Table 5.3 Common error messages (continued) Message The printer requests print material to be manually fed from the manual feed Load Manual slot. Custom Type Name size Line 2 displays one of the following items: type size Custom Type Name name is truncated to 16 characters.
Page 116: To Cancel The Current Print Job
Common Error Messages To Cancel the Current Print Job 5-24 DocuPrint C20/NC20 User Guide Press to enter the menus. Continue to press and release following on the display: Job Menu Press OK. Press and release until you see the following on the display: Job Menu Cancel Job...
Page 117: To Reset The Printer And Cancel The Print Job
To Reset the Printer and Cancel the Print Job Press to enter the menus. Continue to press and release following on the display: Job Menu Press OK. Press and release until you see the following on the display: Job Menu Reset Printer Press OK.
Page 118 5-26 DocuPrint C20/NC20 User Guide...
Page 119: Appendix A Printer Specifications
Printer Specifications Appendix A: Printer Specifications...
Page 120 Printer Specifications Table A.1 DocuPrint C20/NC20 Features Feature Print addressibility 300 dots per inch (dpi) standard, 600 dpi standard, 1200 Image Quality (requires added memory to print most full pages) Maximum print 8 ppm in black speed/pages per 4 ppm in color minute (ppm) Fonts 75 resident scalable fonts:...
Page 121 Table A.1 DocuPrint C20/NC20 Features Feature Paper output Standard exit bin with the following stack capacities: • 50 sheets of paper • 1 transparency • 10 sheets of tables • 15 envelopes/cards. Paper sizes A3, A4, A5, Banner A4, Banner Letter, Executive, JIS-B5, Legal, Letter, Tabloid, Universal, 11x17 Printer memory Interface...
Page 122 DocuPrint C20/NC20 User Guide...
Page 123: Appendix B Certifications
Certifications Appendix B: Certifications...
Page 124: Electronic Emission Notices
Electronic Emission Notices Electronic Emission Notices Without an External Ethernet Adapter Installed DocuPrint C20/NC20 User Guide Federal Communications Commission (FCC) Compliance Information Statement The DocuPrint C20 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 125 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
Page 126 Electronic Emission Notices DocuPrint C20/NC20 User Guide Industry Canada Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. European Community (EC) Directives Conformity This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed...
Page 127: With An External Ethernet Adapter Installed
Electronic Emission Notices With an External Federal Communications Commission (FCC) Compliance Information Statement Ethernet Adapter Installed The DocuPrint NC20 has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference...
Page 128 Electronic Emission Notices DocuPrint C20/NC20 User Guide Industry Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. European Community (EC) Directives Conformity This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed...
Page 129 Table B.1 1-Meter Average Sound Pressure, dBA Quick Print Quality (300 dots per inch [dpi] Printing 52 dBA Idling The printer is silent while idling. The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect connections to the public telecommunications systems in the United Kingdom.
Page 130 Electronic Emission Notices DocuPrint C20/NC20 User Guide Energy Star The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation. Companies participating in this program introduce personal computers, printers, monitors, or fax machines that power down when they are not being used.
Page 131: Appendix C Printer Options
Printer Options Installing Printer Options ... C-3 Printer Memory ... C-4 Accessing the System Board from the Front ... C-5 Installing Printer Memory ... C-6 Closing the System Board from the Front ... C-8 Flash Memory ... C-9 Accessing the System Board from the Rear ... C-9 Installing a Flash Memory SIMM ...
Page 132 Printer Options DocuPrint C20/NC20 User Guide Hard Disk ... C-20 Installing the Hard Disk ... C-20 Option Card Installation ... C-21 Accessing the System Board from the Right ... C-21 Installing an Option Card ... C-22 Closing the System Board from the Right ... C-24 Input Tray 2 ...
Page 133: Installing Printer Options
Installing Printer Options Table C.1 Installing Options Option Printer memory Flash memory Tri-Port interface card Hard Disk You can customize your printer by changing memory capacity and installing different connectivity options. This chapter provides instructions for installing each option. To install each option, you must first access the printer system board.
Page 134: Printer Memory
Printer Memory Printer Memory DocuPrint C20/NC20 User Guide You can add additional memory to increase the printer’s Dynamic Random Access Memory (DRAM). Additional printer memory allows the DocuPrint C20/NC20 to print more complex jobs and operate more efficiently. Your printer was shipped with 8MB of standard printer memory.
Page 135: Accessing The System Board From The Front
Accessing the System Board from the Front To install or remove memory, you must access the printer system board which is under the input tray. Follow these steps: Unplug the printer power cord. Disconnect all cables from the back of the printer. Remove the input tray and output bin unit.
Page 136: Installing Printer Memory
Printer Memory Installing Printer Memory DocuPrint C20/NC20 User Guide Before can you install printer memory SIMM, make sure you have accessed the printer system board in the front of the printer. If you need to do this, see “Accessing the Printer System Board from the Front”...
Page 137 Hold the memory SIMM with the connection points pointing toward the connector and position the notch as shown. Insert the memory SIMM all the way into the connector at a 45° angle, and rotate it down until it snaps into place. You can hear the memory option click into place.
Page 138: Closing The System Board From The Front
Printer Memory Closing the System Board from the Front DocuPrint C20/NC20 User Guide Complete the following steps after you have installed the printer memory Reinstall the system board access cover. While holding the cover at the angle shown, align the tabs on the back of the access cover with the slots located at the rear of the access opening.
Page 139: Flash Memory
Flash Memory Accessing the System Board from the Rear Flash memory can be used to store downloaded fonts, macros, symbol sets, logos, and forms. You can install one flash memory SIMM in your printer. Flash memory SIMMs are available in 1, 2, and 4MB. Data stored in flash memory is retained when the printer is powered off.
Page 140 Flash Memory C-10 DocuPrint C20/NC20 User Guide Locate the system board access cover. Pull the tab on the access cover until the cover rotates toward you. Continue with the section “Installing a Flash Memory SIMM” on the next page.
Page 141: Installing A Flash Memory Simm
Installing a Flash Before you install a flash memory option, follow the steps in “Accessing the System Board from the Rear” in the Memory SIMM previous section. A memory SIMM is easily damaged by static electricity. Touch something metal to discharge any static electricity before you touch it.
Page 142 Flash Memory C-12 DocuPrint C20/NC20 User Guide Hold the SIMM with the connection points pointing toward the connector and position the notch as shown. Insert the SIMM all the way into the connector at a 45° angle, and rotate it up until it snaps into place. You can hear the memory SIMM click into place.
Page 143: Closing The System Board From The Rear
Closing the System Board from the Rear Complete the following steps to close the Printer System Board after you have installed the flash memory SIMM: Push on the access cover until it snaps into place. Do one of the following: •...
Page 144 Flash Memory C-14 DocuPrint C20/NC20 User Guide Reconnect all cables to the back of the printer. Reconnect the power cord to the printer and a properly grounded electrical outlet. Make sure the Ready message appears on the Control Panel display. If an error message appears, see Chapter 5 in the System Administrator Guide.
Page 145: External Ethernet Adapter
External Ethernet Adapter External Ethernet Adapter An External Ethernet Adapter is available for your printer. With this adapter, you can connect your printer to an Ethernet network so that it can be shared. The External Ethernet adapter supports the following: •...
Page 146: Installing The External Ethernet Adapter
Connect the power supply to a proper outlet. To assist you in configuring the External Ethernet Adapter, Xerox supplies Printer Management Software with your adapter. Consult the instruction booklet on the Printer Management Software CD for the appropriate procedure to...
Page 147: Tri-Port Interface Card
Tri-Port Interface Card Tri-Port Interface Card The Tri-Port Interface Card lets you connect your printer • A LocalTalk network • A serial interface (Serial RS-232C or Serial RS-422A) • An infrared adapter. A serial interface adapter converts the printer parallel port into a serial port.
Page 148: Infrared Adapter
Infrared Adapter Infrared Adapter Installing the Infrared Adapter C-18 DocuPrint C20/NC20 User Guide To install the Infrared Adapter: Unplug the printer power cord. Locate the infrared port on the back of your printer. The infrared port is attached to the Tri-Port interface option card installed in your printer.
Page 149: Using The Infrared Adapter
Using the To use the Infrared Adapter: Infrared Adapter Aim the computer infrared port at the infrared port on the front of the Infrared Adapter. See the documentation that came with your computer for information about your computer infrared port. Draw an imaginary line between the two infrared ports.
Page 150: Hard Disk
Hard Disk Hard Disk Installing the Hard Disk C-20 DocuPrint C20/NC20 User Guide Like the flash memory, the Hard Disk is useful for storing information such as downloaded fonts, macros, and symbol sets. You can also use the Hard Disk to store incoming print jobs in a buffer until they print.
Page 151: Option Card Installation
Option Card Installation Accessing the System Board from the Right Follow the steps in this section to install either of the following options: • Tri-Port Interface Card • Hard Disk. An option card is easily damaged by static electricity. Touch something metal to discharge any static electricity before you touch it.
Page 152: Installing An Option Card
Option Card Installation Installing an Option Card C-22 DocuPrint C20/NC20 User Guide Complete the following steps to install either the Tri-Port Interface card or the Hard Disk option: Remove the two screws from the metal plate covering the opening for the cable connector. Save the screws. Grasp the tab on the end of the metal plate and pull the plate straight out.
Page 153 Align the left side of the option card with the track inside the card guide. Make sure the connectors on the right side of the option card clear the cable connector opening. Push the card straight into the printer. The option card automatically shifts toward the right as you push it in, aligning the right side of the option card with the cable connector opening.
Page 154: Closing The System Board From The Right
Option Card Installation Closing the System Board from the Right C-24 DocuPrint C20/NC20 User Guide Complete the following steps after you install an option card: Insert the four tabs on the top of the system board access cover into the slots on the printer as illustrated. Slide the system board access cover to the left until it snaps into place.
Page 155: Input Tray 2
Make sure you have all the items shown. If any items are missing or damaged, contact your Xerox representative or authorized Xerox dealer. Slide the system board access cover to the left until it snaps into place.
Page 156 Input Tray 2 C-26 DocuPrint C20/NC20 User Guide Insert the pegs located on the bottom of each side of the paper tray into the slots on the back of the printer. The paper tray fits straight into the back of the printer.
Page 157: Attaching The Paper Support
Attaching the Paper Support Locate the slot on the back of the paper tray. Align the tab on the back of the paper support with the slot on the paper tray. Push straight down on the paper support until it stops. Reconnect all cables to the back of the printer.
Page 158 C-28 DocuPrint C20/NC20 User Guide...
Page 159 Index Alignment test page Printing • 4-14 AppleTalk • Auto-protocol sensing • Bitmap fonts • Buttons See Control Panel, Control keys Cancel print • 5-24 5-25 Cartridge carrier 4-20 4-21 Cleaning • Cartridge carrier track Location • 1-13 CentreWare DP •...
Page 160 Electronic documentation • 1-15 1-15 Printer drivers • Printer management software 5-18 5-23 Error messages • External Ethernet Adapter • 1-5, 1-6 C-15 C-16 Installing • 10BaseT • 1-10 Flash memory Installing • C-14 Fonts • Front Cover Location • Opening •...
Page 161 Paper 2-14 Loading • Into manual feed slot Into standard input tray Into Tray 2 • 2-12 2-14 Recommendations • Selecting • Paper jams • 5-10 5-17 Causes • 5-10 Clearing • 5-11 5-17 From input tray • 5-14 From manual feed slot From output bin •...
Page 162 Printer settings Changing • 3-16 3-17 Printheads Cleaning • 4-15 4-19 Protocols • AppleTalk • Auto-protocol sensing • IBM LAN Server • LocalTalk • NetWare • Solaris • SunOS • WFWG • Windows NTAS • Windows 95 • Rear Cover Location •...

This manual is also suitable for:

Docuprint nc20 Y7m - docuprint c20 color inkjet printer Docuprint c20

Xerox Copycentre C20 User Manual

Safety Notes

Chapter 1 Getting to Know Your Printer

Chapter 2 Loading Print Media

Chapter 3 Printing

Chapter 4 Maintaining the Printer

Chapter 5 Troubleshooting

Appendix A Printer Specifications

Appendix B Certifications

Appendix C Printer Options

Quick Links

User Guide

Related Manuals for Xerox Copycentre C20

Summary of Contents for Xerox Copycentre C20

This manual is also suitable for:

Table of Contents