Troubleshooting - Xerox WorkCentre C226 User Manual

Problem
Printer is on but Is the interface cable correctly con-
data is not nected?
received.
Has the printer driver been installed
correctly?
Is the printer driver correctly selected?
/ Has it been configured in the network
(when using as a network printer)?
Data is received Has the specified size and type of
but not printed. paper been loaded?
Printer cannot be Has the printer driver been installed
selected from com- correctly?
puter.
The orientation of Are the print orientation settings in the
the image is incor- printer driver correct?
rect on the print.
The edges of the There are margins around the edges
printed image are of the paper where printing is not pos-
missing. sible. Does the image overlap those
margins?
Printer prints in Has reverse page order been selected
reverse order. in the software application?
Printer stops in the Has the tray full sensor activated and
middle of a print stopped printing because too many
job. pages are in the exit tray?
Is the tray out of paper?
Xerox WorkCentre C226 User Guide

Troubleshooting

This section provides solutions to problems you may encounter when using the
machine. Be sure to read this section whenever you encounter a problem.
The following problems may not be due to a machine failure, so please check again
before calling for service. In the event that service is required, turn off the main switch,
unplug the power plug from the outlet. Problems related to the printer function are
described in this section. For troubleshooting related to general machine use, the
copier function or the network scanner function, please read "Troubleshooting" in the
corresponding manuals.
Check
Description of Setting Programs
Solution or cause
Make sure the USB or parallel cable is cor-
rectly connected to the machine and your
computer.
Install the appropriate printer driver. (See
the "Printer Installation" section in the Work-
Centre C226 System Administration Guide.)
Make sure that this printer is selected in the
software application software or use an
appropriate utility to check that the printer is
registered on the network.
Load paper, select another paper size or
cancel printing.
Install the appropriate printer driver. (See
the "Printer Installation" section in the Work-
Centre C226 System Administration Guide.)
Correct the orientation in the printer driver.
Change the print area or reduce the image
size.
Cancel the reverse order printing in the
application software.
Remove the paper from the exit tray.
Load paper. (See page 1-21.)
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