NEC Univerge SV9100 System Hardware Manual page 606

11.6 VSR Manager Version 2.0 Installation
9-50
11.5.6.5 Choose and Install Player Options
Several player options are available with the NEC BackOffice
Recording solution.
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These packages can be applied in any number of
configurations within the organization providing control and
management where needed and simple playback in other
locations.
Two options are available for playing back calls recorded by your VSR(s). The first
is the Desktop Player which is used by an individual user to play back their own
archive of calls or to play back NEC D
network. It easily manages calls from one storage location. It does not offer many
of the advanced functions of the VSR Manager, such as establishing preset
shortcuts to any number of storage folders for quick and easy access.
Desktop Player – can be loaded on an individual user's PC,
giving the user complete access (although restrictions can
be applied) to call management; deleting calls, emailing
conversations, exporting to wav file, etc. This software can
be downloaded from www.usbcallrecord.com
VSR Manager 2.0 – enables a supervisor(s) to search for
calls, playback calls, associate notes about calls, mark them
important, and delete or email conversations. Refer to the
VSR Manager Installation Manual for instructions.
VSR Reporter Pro – same advanced functionality as VSR
Reporter with the addition of the Agent Evaluation module
Call Scoring. It provides customized scoring forms and
criteria along with detailed support to quickly identify
strengths and weaknesses within your Call Center.
term
VSR calls stored on their PC or
Installing SV9100 Optional Equipment
Issue 3.0
free.