Thermo Scientific Dionex UltiMate 3000 Series Operating Instructions Manual page 157

Message
Cannot regulate flow
Chip card x data inconsistent.
Configuration error: Found x
ID chips and y pump blocks.
Could not deliver desired
flow for more than
30 seconds
Degasser malfunction
Flow calibration failed due to
plugged outlet.
Flow calibration failed.
Implausible measurement
results.
Flow calibration operation on
reserved table index (x).
Flow meter (x) inlet filter or
capillary clogged.
Operating Instructions
Remedial Action
One or both solvent channels of the NC pump cannot build up
sufficient pressure to deliver the selected flow rate. Possible causes
are:
- The solvent reservoir is empty. Fill the reservoir.
- The pump may not have been purged sufficiently. Purge the pump
(→ page 73).
- There may be leakage in the system. Find and eliminate the source
for the leak. Tighten leaking connections.
- The frit in the solvent supply line filter is clogged. Replace the frit.
- The inlet valve is blocked. Replace the cartridge (→ page 182).
(with x = chip card A, B, C, or D)
The data on the chip card (column ID) are inconsistent. Verify that
the chip card is installed properly. The chip card may be defective.
Use a new chip card if necessary.
(where x and y are numbers)
The pump block of the loading pump may be defective. Contact
Service.
The message appears when the internal limit for the primary pressure
has been reached and the set flow rate could not be delivered for a
longer period. In this case, batch processing will be aborted.
For details, see section 5.5.2 (→ page 110).
The vacuum level monitoring function of the degasser in the Solvent
Rack was activated. The vacuum level is insufficient. The Solvent
Rack may not be connected properly to the module.
Verify that the Solvent Rack is properly connected to the module.
Turn the Solvent Rack off and on again by pressing the standby
button on the front panel. The degassing module may be defective
and should be replaced by your Service representative.
During solvent calibration with the ProFlow flow meter, the fitting
plug was not removed when instructed to do so. Remove the fitting
plug and repeat the calibration.
During flow calibration of the ProFlow flow meter, a mismatch
between solvent and the sensor selected for calibration was detected.
Repeat the flow calibration with the solvent or change the solvent.
Contact Service.
(where x is the solvent table position)
During solvent calibration with the ProFlow flow meter, you tried to
overwrite one of the first 5 solvent type entries. These entries cannot
be overwritten. Select a different table position for saving the
calibration.
(where x defines the left or right inlet of the flow meter)
The filter frit of the inline filter in the ProFlow flow meter may be
clogged. Replace the filter frit. See section 7.9.3 (→ page 209).
The capillary that is connected between pump head and flow meter
may be clogged. Check the capillary and replace it if required.
UltiMate 3000 Series:
NCS-3500RS and NCP-3200RS
Page 149