Troubleshooting; Overview - Thermo Scientific Dionex UltiMate 3000 Series Operating Instructions Manual

6 Troubleshooting

6.1 Overview

The following features help you to identify and eliminate the source for problems that may
occur during the operation of the module or UltiMate 3000 system.
Status LEDs
•
♦ The status LEDs (light emitting diodes) on the front panel provide a quick visual
check of the operational status of the module. They indicate whether the module is
turned on, connected in Chromeleon, and operating properly (→ page 22).
♦ The status LED that is located on the interior front panel above the pump head of the
loading pump indicates the operational status of the pump block (→ page 146).
Messages
•
If a fault or error is detected during the operation of the module, a message appears on the
pump display. For information about the possible causes along with recommended
courses of action, see page 147 and the following pages. If the module is operated by
Chromeleon, a message is also displayed in the Chromeleon Audit Trail.
Tip: For information about operating problems that might occur during the
operation of an UltiMate 3000 system, see Operating Problems
(→ page 163).
• Diagnostics Tests
If the module is connected in Chromeleon, Chromeleon provides several diagnostic tests
allowing you to check the performance of certain module components (→ page 134). If a
test fails, the diagnostics panel and/or the Chromeleon Diagnostics Messages section
provide a short description of possible causes along with recommended courses of action
(→ page 160).
If you are unable to eliminate a problem following the instructions given here, contact
Thermo Fisher Scientific Service for Dionex HPLC Products.
Operating Instructions
UltiMate 3000 Series:
NCS-3500RS and NCP-3200RS
Page 145