Troubleshooting; Common Troubleshooting Procedures - VTech ET685 Administrator And Provisioning Manual

T
ROUBLESHOOTING
If you have difficulty with your ET685 Deskset, please try the suggestions below.
For customer service or product information, contact the person who installed your
system. If your installer is unavailable, visit our website at
businessphones.vtech.com

Common Troubleshooting Procedures

Follow these procedures to resolve common issues. For more troubleshooting information,
see the user's manual for your product.
Screen is blank.
Ensure power is connected. If powered by an AC adapter, check that the adapter

is plugged into a wall socket and the ET685 power jack. If powered by PoE, ensure
that the network switch is providing power through the correct ports.
My computer can't connect to the network after plugging the Ethernet cable through
the PC port.
Make sure the ET685 is connected to power. The PC port does not work when the

ET685 does not have power source or during a power outage.
Make sure you plug the Ethernet cable connected to the router into the ET685

Ethernet port and the Ethernet cable connected to the computer into the ET685 PC
port.

Troubleshooting

ET685 Administrator and Provisioning Manual
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