VTech ErisTerminal ET635 User Manual
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VTech ErisTerminal ET635 User Manual

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  • Page 1 ErisTerminal SIP Deskset ® ET635 User Guide...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Important Safety Information ....................8 SELV (Safety Extra Low Voltage) compliance ..............12 Cleaning ...........................12 Setting up the phone ..................... 13 Delivery Content ......................13 Attaching and detaching the footstand ................13 Wall mounting .........................14 Rotating the tab of the cradle ..................14 Connecting the phone .....................15 Connecting a headset .......................16 Initializing and registering the phone ................17...
  • Page 3 Settings available in user mode ................34 Display settings ......................35 Adjusting the backlight on the phone's display ..........35 Adjusting display settings for connected ET6 expansion modules ....36 The phone's web interface ..................39 Opening the web interface ................40 How the web interface works ................41 User mode/administrator mode ..................43 Directories ........................
  • Page 4 Using different audio devices ..................56 Handset ......................56 Headset ......................56 Speakerphone ....................56 Handset or headset and casing speaker ............56 Using different dialing methods .................57 Auto dial ......................57 Redialing ......................57 Calling number from call history (missed, received, dialed calls) ......57 Calling number from phone directory ...............57 Calling number from external directory.............57 Speed dialing ......................58 Calling emergency numbers................58...
  • Page 5 Turning off call forwarding ..................74 Turning forwarding of all calls on/off with a function key ..........74 Configuring the function keys ..................75 Function keys on VTech phones ..................75 Programming the function keys ..................77 Settings on the phone ....................77 Settings on the web interface ..................79 Selected examples for function key programming ............80...
  • Page 6 Call waiting ........................98 Hiding my caller ID ......................99 Rejecting anonymous calls ....................100 Number guessing ......................100 Speed dial ........................101 Software update ......................103 Manual update ........................103 Auto provisioning ......................103 Troubleshooting ......................104 Reboot ..........................104 Hard reboot ........................104 Reset to factory values ....................104 Appendix 1 - Display Symbols and Icons .................105 Symbols found in the function key line ................105 SmartLabel function symbols ..................107 Display indications ......................109...
  • Page 7 Introduction Congratulations on your purchase of this VTech product. Before using this product, please read "Important Safety Information" on page 8 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com...

  • Page 8: Important Safety Information

    ET635 User Manual Safety, Disposal, Cleaning of Product mportant Safety Information This symbol is to alert you to important operating or servicing instructions that may appear on the product or in this user’s manual. A lways follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
  • Page 9 ET635 User Manual Safety, Disposal, Cleaning of Product 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B.
  • Page 10 ET635 User Manual Safety, Disposal, Cleaning of Product For UL compliance only Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures, d’incendie, ou d’électrocution.
  • Page 11 Safety, Disposal, Cleaning of Product 14. Débranchez cet appareil de la prise de courant et communiquez avec le département de service à la clientèle de VTech dans les cas suivants: A. Lorsque le cordon d’alimentation est endommagé ou écorché. B. Si du liquide a été échappé dans l’appareil.

  • Page 12: Selv (Safety Extra Low Voltage) Compliance

    ET635 User Manual Safety, Disposal, Cleaning of Product FCC part 15 This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 13: Setting Up The Phone

    ET635 User Manual Setting up the Phone etting up the phone elivery Content Quick Start Guide ET635 Base phone unit Footstand Handset Handset cord AC adapter Ethernet cable Quick Start Guide ttaching and detaching the footstand The footstand can be attached at two different angles: 46° and 28°. Note: Before attaching the footstand to the phone, plug the long end of the handset cord into the connector labelled "...

  • Page 14: Wall Mounting

    ET635 User Manual Setting up the Phone 2. Push the footstand upwards onto the slideguides until they lock in place. 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. all mounting See "Appendix 3 - Wall Mounting"...

  • Page 15: Connecting The Phone

    ET635 User Manual Setting up the Phone onnecting the phone The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC power adapter, model number VSP-PWR2000. (2, 3) (1, 2) (2, 3)

  • Page 16: Connecting A Headset

    Connecting the base station of your headset via the VTech EHS Adapter. Please refer to the Quick Start Guide of the VTech EHS Advanced that came with the device. Please refer to the manual of your wireless headset for further information on how to connect the VTech EHS Advanced and the headset.

  • Page 17: Initializing And Registering The Phone

    "Identities/accounts" on page 89. Initialization VTech phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone cannot discover a DHCP server in the subnet, you will be asked: Are you using DHCP? If your network...
  • Page 18 ET635 User Manual Setting up the Phone 2. Next, you will be prompted in the language of your choice to select a time zone. This affects the time shown on your display. Fig. 2 Fig. 3 ◦ Press , respectively, on the navigation key to move up or down the list one item at a time; press the function key underneath , respectively, to jump to the beginning of the next or the previous time zone.
  • Page 19 ET635 User Manual Setting up the Phone 5. Enter the account number and save with . Note: See "Entering numerals, letters, special characters, and symbols" on page 27 on how to enter numbers and letters. 6. Enter the registrar and save with . 7.

  • Page 20: What To Do If Initialization And Registration Are Unsuccessful

    What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the VTech phone during the initialization and registration process. This data is entered on the web interface of the phone. Contact your network system administrator or your VoIP provider for more information.

  • Page 21: Getting To Know Your Phone

    Press the functi on key underneath the display missed calls, etc.) or, if no status info, to show URL of the symbol to acti vate the functi on, open the list etc. phone's web interface and VTech's web address depicted by the symbol above the key.
  • Page 22 ET635 User Manual Getting to Know Your Phone Audio control keys Adjusti ng the volume ◦ of the ringer when the phone is idle or ringing ◦ of the handset/casing loudspeaker when in a call Mute/unmute microphone Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone. Headset mode on/off Navigation keys •...

  • Page 23: Led Indicators

    ET635 User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed calls. LED status indications: • Blinking rapidly when a call is coming in. •...

  • Page 24: Hard Keys

    ET635 User Manual Getting to Know Your Phone ard keys Context-sensitive, programmable function keys F1-F4 These function keys can be programmed on the Function Keys page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Configuring the function keys"...

  • Page 25: Page Toggle Key

    ET635 User Manual Getting to Know Your Phone Turn "do not disturb" (DND) mode on and off for all identities registered on the phone (Fig. 1). If you want to turn on DND for one or more, but not all of the identities (Fig. 2), use the Identity settings on the phone's web user interface.

  • Page 26: Alphanumeric Keypad

    ET635 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Acti vity Current audio mode: Handset Headset Input mode numerals Speakerphone when dialing Redial Pool: Directory, Delete character to Move cursor to the left LDAP, call lists the left of the cursor Move cursor to the right Fig.

  • Page 27: Entering Numerals, Letters, Special Characters, And Symbols

    ET635 User Manual Getting to Know Your Phone Entering numerals, letters, special characters, and symbols When entering letters and special characters, pause briefly after each character until the cursor has moved forward so that you won't overwrite the last character you entered. Pausing is not necessary when entering numerals.

  • Page 28: Display Layout

    ET635 User Manual Getting to Know Your Phone isplay layout For information about the SmartLabel function keys P1-P32 display, see "SmartLabels" on page 31. Co nfi gured When acti ve In idle mode identi ti es Info/status bar SmartLabel key text / symbols SmartLabel key Functi on key line...
  • Page 29 ET635 User Manual Getting to Know Your Phone Context area: Configured identities. Outgoing identity The current outgoing identity is indicated by a green ring around a green circle on a white bar with a thin blue line on the left side. When you call someone, this is your identity for the call.

  • Page 30: When The Phone Is Active

    ET635 User Manual Getting to Know Your Phone Pressing this key will put the IP address of the phone on-screen. If another function is mapped onto the key or if the key has been replaced by because of new status messages, IP address and URL can also be looked up in the settings menu: >...

  • Page 31: Smartlabels

    ET635 User Manual Getting to Know Your Phone SmartLabels When the phone is idle and—in some contexts—when it is active, the labels of the freely programmable SmartLabel function keys P1-P32 are displayed on the phone screen. The SmartLabels are displayed on four (4) "pages"...

  • Page 32: Settings

    ET635 User Manual Getting to Know Your Phone Function key page of phone's web interface For information about opening and using the phone's web interface, see "The phone's web interface" on page 39. For information about programming the function keys, see "Configuring the function keys" on page 75. Fig.

  • Page 33: Settings Available In Administrator Mode

    ET635 User Manual Getting to Know Your Phone Settings available in administrator mode All settings of the phone menu and on the phone's web interface are accessible. 1 Preferences 2 Call Features 3 Identi ty 4 Network 5 Maintenance 6 Informati on 1 Select Outgoing 1 Language Call Forwarding...

  • Page 34: Settings Available In User Mode

    ET635 User Manual Getting to Know Your Phone Settings available in user mode 1 Preferences 2 Call Features 3 Identi ty 4 Maintenance 5 Informati on 1 Select Outgoing 1 Language 1 Security 1 Status Info Call Forwarding Identi ty 1 Administrator 2 Date &...

  • Page 35: Display Settings

    ET635 User Manual Getting to Know Your Phone Display settings Backlight and contrast on the display of the phone and on the displays of any connected expansion modules can be adjusted separately for the times when the phone is active and when the phone is idle. Lowering backlight intensity lowers the energy consumption of the devices.

  • Page 36: Adjusting Display Settings For Connected Et6 Expansion Modules

    ET635 User Manual Getting to Know Your Phone 4. Click on Apply and Save. Adjusting display settings for connected ET6 expansion modules The intensity of the displays' backlight and the font size of the function key labels is adjusted separately for the phone and the connected ET6 expansion modules.
  • Page 37 ET635 User Manual Getting to Know Your Phone 8. Press to return to the Expansion modules menu; press for approx. 3 seconds to return to the idle screen. ◦ Font size. It is possible to adjust the font size for the connected expansion modules. The size is set separately for line and tile layout, and the respective setting is applied to all connected modules with line or tile layout, respectively.
  • Page 38 ET635 User Manual Getting to Know Your Phone Fig. 1 6. Press the right or left arrow on the navigation key or the function key underneath in the function key line (Fig. 2 and 3) to decrease ( ) or increase ( ) the backlight's intensity. Fig.

  • Page 39: The Phone's Web Interface

    When the web interface is opened for the first time upon initialization, you will see the Security page. VTech recommends you set administrator and HTTP passwords to protect your phone. The default administrator password is 0000 (4 zeros); there is no default HTTP password. Please note: ◦...

  • Page 40: Opening The Web Interface

    ET635 User Manual Getting to Know Your Phone ◦ HTTP user name and password. Enter the data in the text fields of the HTTP Server section and click Apply. The default value is blank. User name. Valid values are character strings of letters and numerals, e.g. john or jh24. Password.

  • Page 41: How The Web Interface Works

    ET635 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.
  • Page 42 ET635 User Manual Getting to Know Your Phone Web settings overriding manual phone settings In some cases, settings activated on the web interface override manual settings on the phone. If a setting you have made on the phone does not appear to take effect, look for a conflicting setting on the web interface or check with your administrator.

  • Page 43: User Mode/Administrator Mode

    Getting to Know Your Phone ser mode/administrator mode VTech phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
  • Page 44 ET635 User Manual Getting to Know Your Phone User mode on the web interface Some windows like Preferences are available in user mode while many others, like the identities, are not. The menu item Advanced is available in user mode but the settings normally found on the Advanced Settings page are not.

  • Page 45: Directories

    ET635 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold up to 1,000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click Save or click Apply and Save, depending on your firmware version.

  • Page 46: Contact Types

    ET635 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.

  • Page 47: Adding/Editing Entries On The Phone

    ET635 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press the function key underneath on the navigation key. Note: See "Input modes and navigation" and "Entering numerals, letters, special characters, and symbols"...

  • Page 48: Adding Current Caller

    ET635 User Manual Directories 4. Press to add the name (if the name was transmitted) and the number to the phone directory. If the name has not been transmitted, the number will be used in its place. See "Editing existing entry", below on how to add a name, phone type, group, etc. Adding current caller With the call on the line, you can add the caller's name (if transmitted) and phone number to the directory.

  • Page 49: Deleting An Entry

    ET635 User Manual Directories Deleting an entry 1. Press to open the phone's directory. 2. Selecting an entry: Press to scroll to the entry, or enter the first letter of the name. Fig. 1 - Deleting directory entry Fig. 2 - Editing phone numbers associated with entry Note: If there is more than one phone number associated with the entry and you want to delete only one of them, press (Fig.

  • Page 50: Adding/Editing Entries On The Web Interface

    ET635 User Manual Directories Adding/editing entries on the web interface Click on Directory in the menu on the left side. Adding new entry 1. Type data in text fields of Add or Edit Entry. ◦ Number: Type the number exactly as you would dial it, with country and area codes, if necessary, and without parentheses, hyphens, blank spaces.

  • Page 51: Editing An Entry

    ET635 User Manual Directories Editing an entry When you open an existing entry, the current information is displayed in the text fields of "Add or Edit Entry" and two additional buttons, Add Sub and Change, are available (see Fig. 2 and 3, below). •...

  • Page 52: Deleting Entry On Web Interface

    ET635 User Manual Directories Enter the phone number in the text field of Number (Fig. 3). Select "Fixed" from the drop-down menu of Number Type (Fig. 3). Optional: Select a contact type and an outgoing identity from drop-down lists (Fig. 3). Click Add Sub (Fig.

  • Page 53: Exporting Directory

    ET635 User Manual Directories Exporting Directory To save your phone book content onto your PC or server, click one of the “Click here” links at the bottom of the Directory page. A new browser window opens to display your phone book content. Right-click this window, and select “Save Target As…”...

  • Page 54: External Directories

    ET635 User Manual Directories If you want to delete the existing phone book before importing, click on the radio button on for the Delete whole directory before setting. Once satisfied with the preview, click Save to save the file contents to the phone book. After saving, the phone book could look like this: xternal directories Available if provided by your network, your VoIP provider, or another external source.
  • Page 55 ET635 User Manual Directories To dial a contact on the phone, enter the first letter of the name you are searching for. Type more letters if the name shown isn‘t the right one, or scroll through the list. Press to dial.

  • Page 56: Using The Phone

    ET635 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 57: Using Different Dialing Methods

    ET635 User Manual Using the Phone Using different dialing methods Auto dial When the setting is enabled, the phone will dial the number on the display when the specified number of seconds has elapsed since the last digit was typed. Note: The default setting is off.

  • Page 58: Speed Dialing

    Call completion Note: This function depends on whether it is available in your network or not. On VTech phones, call completion means that when a called number is busy or not available, you can have your phone call you back as soon as the dialed number is not busy anymore or available again.

  • Page 59: Number Guessing (Auto Completion)

    ET635 User Manual Using the Phone • Press to turn off call completion for this call (Fig. 2). • Press if you wish to dial another number while waiting for call completion (Fig. 2). You can now hang up the handset to return to the idle screen (Fig. 3); use handset, headset, or speakerphone to dial another number;...

  • Page 60: Accepting Calls

    ET635 User Manual Using the Phone ccepting calls Using different audio devices Handset: Pick up the handset. Headset: Press . If the phone is already in headset mode, you can also press the blinking line key. Speakerphone: Press or the blinking line key. Automatically accepting calls The default is "off".

  • Page 61: Call Waiting

    ET635 User Manual Using the Phone Calls Calls 157 > 7899 157 x 7899 7760 > 159 Fig. 1 Fig. 2 Fig. 1 Fig. 2 When your phone is idle, any ongoing activity on all extensions monitored by your phone will be shown on the display.

  • Page 62: Active Calls

    ET635 User Manual Using the Phone When a call is waiting, you have the following options: • Press the blinking line key of the call waiting to put your current call on hold and to accept the second call without knowing who is calling (Fig. 3). This option is available only when there is a free line key available at the time the call comes in.

  • Page 63: Holding Multiple Calls

    ET635 User Manual Using the Phone You can now: ◦ transfer the held call blindly or with prior announcement - see "Transferring calls" on page 65. ◦ receive and make calls and put other calls on hold. Pick up the held call by pressing its line key or by pressing again.

  • Page 64: Conference

    ET635 User Manual Using the Phone Conference The maximum number of participants is three. Initiating a conference 1. Call the first intended participant and put him or her on hold. 2. Call the second intended participant. Fig. 1 3. Press to start the conference.

  • Page 65: Transferring Calls

    ET635 User Manual Using the Phone • Putting one participant on hold. With one of the participants on-screen (Fig. 2 or 3), press to put this party on hold and to converse with the other party in private. To restart the conference, press •...

  • Page 66: Blind Transfer

    ET635 User Manual Using the Phone Fig. 3 Fig. 4 3. Press . You may briefly see the messages "Disconnected 7781" and "Disconnected 159", indicating that the transfer was completed. Fig. 5 Fig. 6 The remaining call on hold or the first of the remaining calls on hold will then appear on-screen. Blind transfer •...

  • Page 67: Terminating Calls

    ET635 User Manual Using the Phone • Blind transfer of call waiting 1. If you are in a call and want to transfer a call waiting (Fig. 3, above), press The dial screen (Fig. 2, above) appears. Note: Your active call will remain active while you are transferring the ringing call. 2.
  • Page 68 ET635 User Manual Using the Phone • To view your missed calls, press the right arrow on the navigation key. • Turning off the missed call indications (LED and "Missed" message). Use one of the following methods: ◦ View the list of missed calls. Via the Status info screen.

  • Page 69: Call Lists

    ET635 User Manual Using the Phone all lists Three call lists of missed, dialed, and received calls are stored on the phone. They contain the number, time and date, and duration of the calls. If the memory allotted to storing the call lists is full, the oldest ones will be overwritten.

  • Page 70: Locking And Unlocking The Keyboard

    ET635 User Manual Using the Phone ◦ When viewing the Details of a call: Press to add the caller/callee to the phone's directory. See "Editing existing entry" on page 48 for information on adding a name and other data to the new directory entry. Press to delete the call.

  • Page 71: Automatically

    ET635 User Manual Using the Phone Automatically There are four options for rejecting incoming calls automatically or to have them forwarded automatically, either always or under certain conditions: • Deny List. Calls from phone numbers on this list will not ring on your phone; callers will hear the busy signal. For further information, see "Contact Types"...

  • Page 72: Call Forwarding

    ET635 User Manual Using the Phone all forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding"...

  • Page 73: Making/Changing The Settings On The Phone And Turning On Call Forwarding

    ET635 User Manual Using the Phone Making/changing the settings on the phone and turning on call forwarding Forward All Forward when Busy Forward after Timeout Press Press Call Features Call Features Call Features Press Call Forwarding Call Forwarding Call Forwarding Press Forward All Forward when Busy...

  • Page 74: Turning Off Call Forwarding

    ET635 User Manual Using the Phone Turning off call forwarding Forward All Forward when Busy Forward after Timeout Press Press Call Features Call Features Call Features Press Call Forwarding Call Forwarding Call Forwarding Press Forward All Forward when Busy Forward after Timeout Press Enable forwarding Enable forwarding...

  • Page 75: Configuring The Function Keys

    VTech has therefore designed the function keys to be programmable, even the preprogrammed "hard keys" whose default function is printed on them.
  • Page 76 ET635 User Manual Configuring the Function Keys ◦ Context This setting specifies which configured identity will be used when executing the functionality of the key. You may want to use this feature when you have accounts with different providers or when you wish to present different identities to certain destinations.

  • Page 77: Programming The Function Keys

    ET635 User Manual Configuring the Function Keys ◦ LP Feature (functionality for long-pressing key) This is a shortcut to the configuration menu of each freely programmable SmartLabel key with LED (keys P1–32). In the default setting, the function is enabled (Fig. 1). If necessary, use the toggle to select the page the key is on, and then press the key for three...
  • Page 78 ET635 User Manual Configuring the Function Keys 5. The default for Context is Active, i.e., all configured identities whose status is "active". If you want to restrict the functionality to a configured identity, select Context (Fig. 5) and press . Select the identity from the menu (Fig.

  • Page 79: Settings On The Web Interface

    ET635 User Manual Configuring the Function Keys 10. To disable the LP-Feature (long press of function key to display its configuration menu), press to select LP-Feature and press . until it displays No (Fig. 14). To enable the LP-Feature, press until it displays Yes (Fig.

  • Page 80: Selected Examples For Function Key Programming

    ET635 User Manual Configuring the Function Keys elected examples for function key programming This chapter will show you a few examples for customizing function key settings to your needs and preferences, using the phone's web interface: • First example: Extension monitoring and call pickup via one of the phone's freely programmable and self- labeling function keys with LED.

  • Page 81: Example 2, Extension Monitoring And Call Pick-Up On Et6 Expansion Module

    ET635 User Manual Configuring the Function Keys Page key Example 2, Extension monitoring and call pick-up on ET6 expansion module • All functions available on the freely programmable LED function keys of the phone are available on the connected ET6. •...

  • Page 82: Example 3, Speed Dialing

    ET635 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable SmartLabel keys with LEDs on the phone or a connected expansion module.

  • Page 83: Example 4, Changing Setting Of Context-Sensitive Key

    ET635 User Manual Configuring the Function Keys Example 4, Changing setting of context-sensitive key You can select a different key event to be available on the four keys under the display when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

  • Page 84: Display Option For Smartlabel Keys

    ET635 User Manual Configuring the Function Keys isplay option for SmartLabel keys A number of settings control the appearance of the the SmartLabels on the display; they can be set on the phone and on the phone's web interface. There are separate settings for the idle screen, call screens, and other screens.
  • Page 85 ET635 User Manual Configuring the Function Keys Fig. 1 Fig. 2 to select Idle Screen Behavior, Call Screen Behavior, or Other Screen 4. Use the navigation key bold italic Behavior and press . The default settings are indicated in in the table. The available options for the three different screens are: Idle screen Call screens...

  • Page 86: Timer Setting For Returning Display Mode To Default

    ET635 User Manual Configuring the Function Keys ◦ Alternative Display Trigger. a. Use the navigation key to select Alternative Display Trigger (Fig. 7) and press . In the following example, the trigger is currently set to Long Press Page Key (Fig. 7), as indicated by the (Fig.

  • Page 87: Timer Setting For Returning Label

    ET635 User Manual Configuring the Function Keys Timer setting for returning label page to page 1 The page will automatically revert to page 1 after the number of seconds specified in this setting. 1. Press and select Preferences > Display > SmartLabel Options. 2.

  • Page 88: Settings On The Web Interface

    ET635 User Manual Configuring the Function Keys Settings on the web interface 1. On the phone's web interface, click on Function Keys in the menu on the left. 2. Click the SmartLabel tab. bold italic 3. The default settings are indicated in in the table.

  • Page 89: Customizing The Phone Settings

    The phone supports up to twelve accounts or "phone numbers" with one or more providers or within an office or organization network. On VTech phones, these accounts or phone numbers are called "identities". Note: If your phone is part of an office network, you may need to contact your administrator to configure new or change existing identities, as this can only be done when the phone is running in administrator mode and when the PBX settings allow it.

  • Page 90: On The Web Interface

    ET635 User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains five tabs, with the left one, Login, visible in the front. To view Features, SIP, NAT, and RTP pages, click on the respective tab;...

  • Page 91: Assigning Ringtones

    ET635 User Manual Customizing the Phone Settings Assigning ringtones The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or from a group with a distinctive ringer of their own.

  • Page 92: Date And Time Formats

    ET635 User Manual Customizing the Phone Settings ate and time formats Date and time formats can be set on the phone and on the web interface. The defaults are US time format and 24-hour clock (Fig. 1 and 2). European date and time formats are shown in Fig. 3 and 4, US date and time formats in Fig.

  • Page 93: Time

    ET635 User Manual Customizing the Phone Settings 2. To change U.S. date format from on (Fig. 1, above) to off (Fig. 3, above), scroll down to Date format and press . 3. Press briefly to return to the previous menu or for two seconds to return to the idle screen. •...

  • Page 94: Language Settings Of Phone And Web Interface

    ET635 User Manual Customizing the Phone Settings On the phone 1. Press > Preferences > Date & Time > Time Zone. Fig. 1 Fig. 2 ◦ Press to collapse the list to show only selected times zones and/or locations where the phone language is spoken).

  • Page 95: Web Interface Language

    ET635 User Manual Customizing the Phone Settings Setting on the web interface 1. Open Preferences page > General tab > General Information section > Language. 2. Select the language from the drop-down list. 3. Click Apply and click Save. Web interface language 1.

  • Page 96: Call Forwarding

    ET635 User Manual Customizing the Phone Settings all forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox. Call forwarding is configured for each identity separately. On the web interface, the settings are configured on the Identity (1-12) pages.

  • Page 97: Call Completion

    On VTech phones, call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".

  • Page 98: Call Waiting

    ET635 User Manual Customizing the Phone Settings all waiting Default setting: When in a call, another call coming in is announced visually in the status line and acoustically by a double beep. See "Call waiting" on page 61 on how to use this feature. Available settings: ◦...

  • Page 99: Hiding My Caller Id

    ET635 User Manual Customizing the Phone Settings ◦ To change the way calls waiting are announced, press to select Indicator and press . The Indicator menu appears (Fig. 3). Press to select a different setting and press to save the change and return to the Call waiting menu.

  • Page 100: Rejecting Anonymous Calls

    ET635 User Manual Customizing the Phone Settings ejecting anonymous calls With this setting you will not receive calls from phones whose number is not shown on your display. Anonymous callers will hear the busy signal. Please note that calls from analog phone connections will, most likely, be received as anonymous calls.

  • Page 101: Speed Dial

    ET635 User Manual Customizing the Phone Settings Setting on the phone 1. Press and select Call Features > Outgoing Calls > Number Guessing. 2. Press to switch setting between On and Off 3. Press briefly to return to the previous menu, or press for two seconds to return to the idle screen.
  • Page 102 ET635 User Manual Customizing the Phone Settings Setting on the web interface 1. In the menu on the left side of the phone's web interface, click on Speed Dial. 2. Enter one phone number with any required prefixes (area code, country code, operator/auto attendant, etc.) in the text field for each respective number or special character in the table.

  • Page 103: Software Update

    Software Update oftware update anual update 1. Open a web browser and visit https://businessphones.vtech.com. 2. Point to Products and click SIP Phones. 3. Click ET600 Series. 4. Scroll down the page and click the ErisTerminal® SIP Color Deskset ET635 link.

  • Page 104: Troubleshooting

    ET635 User Manual Troubleshooting roubleshooting eboot 1. Press 2. Press to select Maintenance and press . 3. Press to select Reboot and press . 4. When asked whether to "Reboot?", press . 5. Wait for the idle screen to reappear. ard reboot Disconnect the power, wait for 10 seconds, and reconnect.

  • Page 105: Appendix 1 - Display Symbols And Icons

    Contacts list Forwarding all calls (turning on/turning off) Presence signaling on/off Retrieving messages from mailbox Settings menu Directory URL of the phone's web interface and VTech's web address Redial (dialed calls) Received calls Missed calls Favorites LDAP Directory Silencing ringer...
  • Page 106 ET635 User Manual Appendix 1 Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc. Symbol Description Confirming a selection or an action Terminating/canceling an action and returning to the previous screen Switching input mode to lower case letters Switching input mode to upper case (capital) letters...

  • Page 107: Smartlabel Function Symbols

    ET635 User Manual Appendix 1 martLabel function symbols These are the symbols displayed in the SmartLabel area of the programmable function keys P1–P32 when the function key page with the configured key is on-screen. For information on the configuration of the keys, see "Configuring the function keys"...
  • Page 108 ET635 User Manual Appendix 1 Key event symbols Symbol Description Call history menu (lists of missed, received, and dialed calls) Call history - accepted calls Call history - dialed calls Call history - missed calls Conference Contacts / Presence state Delete message Deny all - reject current and all future calls from the number Directory (internal phonebook)

  • Page 109: Display Indications

    ET635 User Manual Appendix 1 Retrieve voice mail Ringer (turn off/turn on) Server directory Status Transfer current call isplay indications On activity Outgoing call ringing Incoming call ringing Connected (single connection or conference) Call disconnected/terminated Dialed number is busy Holding call Call being held by other party...
  • Page 110 ET635 User Manual Appendix 1 On idle screen Outgoing identity • The current outgoing identity is indicated by a green ring around a green circle on a white bar with a thin blue line on the left side When you call someone, this is your identity for the call. •...

  • Page 111: Appendix 2 - Status Messages

    ET635 User Manual Appendix 2 ppendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the > Information > Status Info) to open the Status info screen. Additionally, some function key or, if it not available, status messages will also be displayed on the display;...

  • Page 112: Appendix 3 - Wall Mounting

    ET635 User Manual Appendix 3 ppendix 3 - Wall Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. 1.
  • Page 113 ET635 User Manual Appendix 3 Fig. 3 Fig. 4 Fig. 5...

  • Page 114: Appendix 4 - Programmable Functions

    ET635 User Manual Appendix 4 ppendix 4 - Programmable Functions The following is a brief description of the function key settings available on the Function keys page of the phone's web interface. reely programmable functions Action URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web server applications.
  • Page 115 ET635 User Manual Appendix 4 Extension This function key allows showing the status (idle, ringing, held call, busy) of another extension on the key's LED. By pressing the key, it may also be possible to pick up calls ringing on the extension, to dial the extension when the phone is idle, and to transfer an incoming call ringing on your own extension.
  • Page 116 ET635 User Manual Appendix 4 Line “Line” key can behave as a private line or shared line key, according to the setting user_shared_line. Private Line: Default setting for all freely programmable function keys. Incoming calls will go to the first free "line"...

  • Page 117: Key Events

    ET635 User Manual Appendix 4 Starcode Making SIP calls without audiovisual indication on the phone user interface (PUI). Examples for using this feature: • Controlling settings on the PBX with dedicated keys that turn PBX functions on and off. The available functions must have been set on the PBX and they must be accessible from the phone, typically by dialing a star code.
  • Page 118 - forwarding number. Help Displays the URL of the phone's web interface and the URL to the VTech web page. The IP address, MAC address, and firmware version can be found in the phone menu: Settings > Information >...
  • Page 119 VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. Copyright © 2018 for VTECH COMMUNICATIONS LTD. All rights reserved.

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