VTech ET685 Administrator And Provisioning Manual page 107

Type
Call Agent
Conference Server
Contact Presence
(XMPP)
DTMF
Web User Interface (WebUI) Reference
ET685 Administrator and Provisioning Manual
Description
The phone can be used as a Call Agent that distinguishes
five states:
AgentLoggedOnEvent (Sign-In)

AgentLoggedOffEvent (Sign-Out)

AgentNotReadyEvent (Unavailable)

AgentReadyEvent (Available)

AgentWorkingAfterCallEvent (Wrap-Up)

These states are governed by the function key ACD, which
is configured in the Function Keys section of the
webinterface.
This function key can be used for PBX-based conferences
and for local conferences on the phone itself.
PBX-based conferences. When a conference room

or conference account has been created on the
server for an individual identity, you can dedicate a
function key to calling and monitoring the
conference room. Select the identity and the
"Conference server" function from the respective
drop-down menus and enter the SIP URI of the
conference room in the "Number" text field. For
information on how to use this key with your
particular PBX, please check the PBX manual.
Phone-based conferences. If there is no SIP URI in

the text field, pressing the function key will initiate a
phone-based conference with all held calls and any
active call.
This feature allows you to publish a presence state to
indicate your current communication status in order to
inform your contacts of your availability and willingness to
communicate.
This option allows the specification of arbitrary key
sequences (allowed digits: "0-9", "*", "#", "A-D" and flash:
"!"), which will be sent via DTMF when this button is
pressed. This can only be done during an active call.
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