Troubleshooting - VTech VT1012 User Manual

Troubleshooting

If you have difficulty with your phone, please try the suggestions listed below:
Problem
No dialing tone when pressing
key
When connect to a PBX, no and/or
wrong connection after dialing.
"SEARCHING" is displayed.
The call does not work.
No display.
Please contact the technical support of the network provider for further information.
This telephone is not equipped with a grounding function! Therefore some of the functions may be limited when
used in PBX systems. For technical support, call VTech Technical Inquiry Hotline Tel: 852-2667 7433.
Cause
a. The connection cord of the
base station is not plugged in.
b. T h e a d a p t e r c o r d i s n o t
plugged in correctly in the
base station.
c. The line is busy, as another
handset is used.
d. Wrong connection cord (no
Euro AS)
Dialing prefix is needed.
a. Base station out of range.
b. Base station not connected
to mains.
Service not activated or wrong
operator or wrong setting
Empty battery
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Solutions
a. Check the connections. Unplug
a n d p u l g b a k c n i h t e m
Check that the telephone line
cord has been plugged into
the base station and the phone
socket.
b. Check the base station plug
and the 220V plug (remove and
plug-in).
c. W a i t u n t i l t h e l i n e i s
unoccupied.
d. Use the original connection
cord.
Insert the dialing prefix
Reduce the range.
Connect base station to mains.
Check your Subscription with
network or change the dial
mode.
Recharge battery
a n i . s
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