VTech 15850 User Manual
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VTech 15850 User Manual

VTech 15850 User Manual

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Model:
VTech 15850
MOBILE
For product support
please call: 1 300 369 193
User Guide

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Summary of Contents for VTech 15850

  • Page 1 User Guide MOBILE For product support Model: please call: 1 300 369 193 VTech 15850...
  • Page 2 INTRODUCTION To your VTech 15850 DECT6.0 Cordless Phone with Answering Machine • Phonebook –The home phonebook stores up to 00 entries; the mobile phonebook stores up to 1500 entries for each of the 4 mobile phonebooks. • Calling Number Display* lets you see who’s calling.
  • Page 3 GOT EVERYTHING? The package contains the following items: • VTech 15850 handset • VTech 15850 answering machine unit • Power adaptor • Telephone line cord and adaptor • Battery compartment cover • NiMH rechargeable battery pack • Wall mount bracket •...

  • Page 4: Table Of Contents

    Getting started Location Setting up Power-fail backup mode Installation options Battery low warning Battery performance Using your VTech 15850 phone on a broadband ADSL line? Date and time Getting to know your phone Handset overview Telephone base overview Navigating the menus...
  • Page 5 Bluetooth Glossary of terms Bluetooth setup Add a bluetooth-enabled mobile phone Add a bluetooth-enabled headset Bluetooth connection from idle mode Review the mobile devices list Download phonebook Interruption to phonebook download Remove a downloaded phonebook View the phone download information Using the phone Make, answer or end a home call Call waiting on the home line...
  • Page 6 Temporary ringer silencing Hold Redial Chain dialing Handset locator Phonebook Add a phonebook entry Add a predialed number to phonebook Review phonebook entries Alphabetical search Edit a phonebook entry Delete a phonebook entry Phone settings Using the menu Set date and time Ringer volume Ringer melody Key tone...
  • Page 7 Telephone Network Services* Calling Number Display Memory match Call log display screen message Missed call indicator Review the call log Dial from the call log Save a call log entry to the phonebook Delete an entry in the call log Delete the entire call log Network Voicemail Call guard...
  • Page 8 Answering system settings Call screening Number of rings Remote access code Message alert tone Recording time Answering system and voicemail indicators Call screening Call intercept Temporarily turning off the message alert tone Remote access Additional handsets (for multi handset packs) Join a call in progress Intercom Answer an incoming call during an intercom call...
  • Page 9 General information Replacing the handset batteries Safety Cleaning Environmental How many telephones can you have? Customer service & Product warranty...

  • Page 10: Important Safety Instructions

    IMPORTANT sAfETY INsTRUCTIONs When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ire, electric shock and injury, including the following: Read and understand all the instructions. Follow all warnings and instructions marked on the product.
  • Page 11 The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. VTech will not be held liable for damage arising from such noncompliance. Use only the power adaptors supplied with this product.

  • Page 12: Getting Started

    GETTING sTARTED LOCATION Place your VTech 15850 within  metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your VTech 15850 works by sending radio signals between the base and handset.

  • Page 13: Setting Up

    sETTING UP Telephone base installation Install the telephone base as shown below. Make sure you clicked the wall mount bracket securely into the mounting slots before plugging in the adapter and telephone line cord. Plug the large end Plug one end of the of the telephone telephone line cord into a telephone jack...
  • Page 14 THIS SIDE UP / CE CÔTÉ VERS LE HAUT THIS SIDE UP / CE CÔTÉ VERS LE HAUT Battery Pack / Bloc-piles : Battery Pack / Bloc-piles : BT183342/BT283342 (2.4V 400mAh Ni-MH) BT183342/BT283342 (2.4V 400mAh Ni-MH) WARNING / AVERTISSEMENT : WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES.
  • Page 15 Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the handset is on during charging. CHARGE light MOBILE Note: The display of your handset may go blank for a short time when placing back on charge. This is the normal operation of your handset.
  • Page 16 Additional handset charger installation Plug the power cable into the charger base. Plug the other end into a mains power wall socket. Install batteries to handset, and place the handset in the handset charger to charge. Mains power wall socket Note: Ensure power cord is fed through slot on base so unit sits lush with the desk.
  • Page 17 Range extender setup (for multi handset packs) To ind the best location for the Range Extender, you need to determine the telephone base coverage area. Stand near the telephone base and make a call. Walk away from the telephone base with the handset. Make a note where the signal becomes weaker.
  • Page 18 Or if you want to mount the Range Extender on a wall: Plug the mains power cable into the Range Extender, thread the cable through the locking slot and then bundle the power cable with a twist tie. Hold the Range Extender in the place where you plan to mount it.
  • Page 19 This range extender doubles the effective transmission distance between the base unit and the cordless handset. Place your VTech Range Extender(s) in different places at your home or business, and enjoy talking further away from the base than ever before.

  • Page 20: Power-Fail Backup Mode

    POwER-fAIL bACkUP MODE Power-fail mode allows your telephone system to function in the event of a power outage. The telephone system uses stored power from the handset’s battery to operate. After the power goes out, if there is already a handset with enough charge placed in the telephone base, the telephone system enters battery backup mode automatically.
  • Page 21 Power-fail backup mode operation During power-fail backup mode, the telephone base, answering system and all Bluetooth related features will be disabled. The operating time is subject to the battery level of the handset placed in the telephone base and the actual usage. For optimal performance, you are not recommended to use the handset placed in the telephone base when this mode is on.
  • Page 22 The feature is preset to Auto. You may also manually change the power fail back-up settings. Using a handset: MENU Press when the handset is not in use. or to scroll to Settings. Press SELECT or to scroll to Power outage. Press SELECT or to select Auto, Manual, or Off.

  • Page 23: Installation Options

    INsTALLATION OPTIONs Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the mounting plate.
  • Page 24 Swivel the wall mount bracket down to wall mount position and then push it into the telephone base until it clicks into place. Plug the telephone line cord (or DSL ilter) into the wall jack. Plug the power adapter into a power outlet not controlled by a wall switch.
  • Page 25 Wallmount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them irst. Push the telephone base up to remove it from the wall. Unplug the telephone line cord (or DSL ilter) from the wall jack. Unplug the power adapter from the power outlet.

  • Page 26: Battery Low Warning

    HOME. If you hear a Check for a dial tone by pressing dial tone, the installation is successful. WARNING Do not place your VTech 15850 in the bathroom or other humid areas. IMPORTANT The base station must be plugged into the mains power socket at all times.

  • Page 27: Using Your Vtech 15850 Phone On A Broadband Adsl Line

    6–8 hours a day. The battery and handset may become warm during charging, however, this is normal. UsING YOUR VTECH 15850 PHONE ON A bROADbAND ADsL LINE? If this product is to be used on a broadband ADSL line, then you must ensure that it is connected via an ADSL ilter.

  • Page 28: Date And Time

    DATE AND TIME If you have subscribed to a Network Calling Number Display service, the date and time are set automatically with each incoming call. The date and time is recorded with each answering machine message you receive. If you have not subscribed to a Network Calling Number Display Service you can set the date and time manually.

  • Page 29: Getting To Know Your Phone

    GETTING TO kNOw YOUR PHONE HANDsET OVERVIEw 1. CHARGE light • On when the handset is charging in the telephone base or charger. 2. Softkeys • Press to select the menu item displayed above the key. • In menu mode: Press to select an item or save an entry or setting.
  • Page 30 MOBILE 1 / MOBILE 2 • During mobile call ringing: Press to make or answer a mobile call. • During a mobile call: Press to answer an incoming MOBILE 1/ call when you hear a call waiting alert. HOME/RECALL • Press to make or answer a home call.
  • Page 31 9. OTB (One-touch broadcast) In idle mode: Press to display the BROADCAST menu to begin • a broadcast call, or press and hold to begin a one-to-group broadcast. • Press to enhance the clarity and loudness of the caller’s voice during a call in earpiece mode.

  • Page 32: Telephone Base Overview

    TELEPHONE bAsE OVERVIEw MOBILE 1. LCD DISPLAY 2. CANCEL • During ringing: Press to mute the ringer temporarily • In menu / editing mode: Press to go back to previous menu. • In menu / editing mode: Press and hold to return to idle screen. 3.
  • Page 33 4. OTB (One-touch broadcast) In idle mode: Press to display the BROADCAST menu to begin • a push-to-talk call, or press and hold to begin a one-to-group broadcast. HANDSET LOCATOR • In idle mode: Press to page all system handsets, or press and hold 4 seconds to enter the registration mode.
  • Page 34 13. CALLS • In idle mode: Press to access the call log. • In Menu mode / Phonebook list / Redial list / Call List: Press to scroll down the menu items. 14. REDIAL/PAUSE • In redial list: Press repeatedly to view the last ten numbers dialed. •...

  • Page 35: Navigating The Menus

    NAVIGATING THE MENUs Your VTech 15850 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset or telephone base: MENU Press when the phone is not in use.

  • Page 36: Handset Menu Layout

    HANDsET MENU LAYOUT Phonebook Play messages Answering sys Home Play new msgs Outgoing msg [Name of Bluetooth Play old msgs Delete all old phonebook]* Record memo Answer On/Off Ans sys setup Call log Call guard Intercom View Block list Del all calls Calls w/o num Ringers Set date/time...

  • Page 37: Telephone Base Menu Layout

    TELEPHONE bAsE MENU LAYOUT Phonebook Answering sys Call log Home Outgoing msg View [Name of Bluetooth Delete all old Del all calls phonebook]* Record memo Answer On/Off Ans sys setup Call guard Intercom Bluetooth Block list Add device Calls w/o num Device list Download PB Change PIN...

  • Page 38: Keystroke Table

    kEYsTROkE TAbLE...

  • Page 39: Handset Display Icons

    HANDsET DIsPLAY ICONs HOME line - On steadily when the home line is in use or there is an incoming home call. MOBILE line- On steadily when a mobile line is in use or there is an incoming mobile call. Bluetooth connected devices - There are Bluetooth connected devices on the active devices list.

  • Page 40: Telephone Base Display Icons

    TELEPHONE bAsE DIsPLAY ICONs HOME line - On steadily when the home line is in use or there is an incoming home call. MOBILE line- On steadily when a mobile line is in use or there is an incoming mobile call. Bluetooth connected devices - There are Bluetooth connected devices on the active devices list.

  • Page 41: Bluetooth

    Bluetooth connectivity. The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc.

  • Page 42: Glossary Of Terms

    • If you experience poor sound quality, place your mobile phone closer to the VTech 15850 to ensure strong Bluetooth signal strength. Make sure there are no physical obstacles between the VTech 15850 and the mobile phone, such as large furniture or thick walls.
  • Page 43 Bluetooth mobile phone - refers to a mobile Bluetooth enabled mobile telephone. MOBILE line - the telephone line associated with your VTech 15850, press mobile phone service. On your MOBILE 1 or MOBILE 2 on the handset or telephone base to use the mobile line.

  • Page 44: Bluetooth Setup

    To use a Bluetooth enabled mobile phone with your VTech 15850, you must irst pair and connect it with the telephone base. All VTech 15850 handsets can be used to make or answer on the mobile phone line.

  • Page 45: Add A Bluetooth-Enabled Mobile Phone

    ADD A bLUETOOTH-ENAbLED MObILE PHONE Before you begin, make sure that you have mobile coverage and your Bluetooth enabled mobile phone is not connected to any other Bluetooth devices. Refer to your mobile phone user's manual to learn how to search for or add new Bluetooth devices.
  • Page 46 6. Press to turn on the telephone base discoverable mode. The screen displays Set mobile to search base: VTech 15850 PIN: 0000. Promptly turn on the Bluetooth feature of your mobile phone and search for or add new devices. Once your mobile phone inds your VTech phone (VTech 15850), press the appropriate key on your mobile phone to continue the pairing process.

  • Page 47: Add A Bluetooth-Enabled Headset

    If the pairing process fails, turn off the Bluetooth feature on your mobile phone and on the VTech 15850 by pressing MOBILE 1 or MOBILE 2. Then repeat the steps above to pair and connect again. In some cases, it may take you a few attempts to complete the pairing process.
  • Page 48 • If there is another headset already active, the screen will show Only the BT headset in slot 2 can be ready for connection and prompts you to replace an existing paired device. 5. Press NEXT. The screen displays Pls set headset to discoverable mode.

  • Page 49: Bluetooth Connection From Idle Mode

    AUTO CONNECTION When an active device moves within Bluetooth range of the telephone base, or is turned on within range, the telephone base tries to connect to the device. When the device moves out of range, it is disconnected. Your device might make a connect or disconnect sound.

  • Page 50: Review The Mobile Devices List

    15 characters for each name. Before downloading the phonebook, make sure the mobile phone is paired and connected to the VTech 15850. Make sure the handset battery is charged for at least 30 minutes. Place your mobile phone next to the telephone base while downloading.
  • Page 51 Press to highlight one of the following options: Phone memory - download all contacts stored in • your phone memory. SIM card only - download all contacts stored in • your SIM card. Phone and SIM - download all contacts stored in •...
  • Page 52 When downloading the phonebook from your Bluetooth enabled mobile phone, some data may not transfer. For example, if you have home, mobile and work numbers for a particular contact, the three VTech category descriptions may not transfer to your 15850.

  • Page 53: Interruption To Phonebook Download

    INTERRUPTION TO PHONEbOOk DOwNLOAD If you are downloading a phonebook from a mobile phone and the phone receives a call, the download process stops, and the telephone base and all the handsets display Download fail. When you try to view the downloaded phonebook, the telephone base and handsets display Last Download failed: MM/DD/YY.

  • Page 54: View The Phone Download Information

    VIEw THE PHONE DOwNLOAD INfORMATION MENU Press on the telephone base in idle mode to enter the main menu. to highlight Phonebook, then press Press SELECT Press to choose the desired downloaded OPTION phonebook, then press to highlight Last update, then press Press SELECT The telephone base displays Mobile phone A Last...

  • Page 55: Change Pin

    CHANGE PIN You are required to enter a PIN when establishing a Bluetooth connection. The default PIN of your telephone base is 0000. To change the PIN: MENU 1. Press on the telephone base in idle mode to enter the main menu. to highlight Bluetooth, then press .
  • Page 56 MObILE RINGER If this feature is on and you have connected an iPhone (iOS 4.1 or later) to your telephone system, the telephone plays your iPhone ringtone when there is incoming call. MENU 1. Press on the telephone base in idle mode to enter the main menu.

  • Page 57: Using The Phone

    UsING THE PHONE MAkE, ANswER OR END A HOME CALL Using a handset: To make a home call: HOME/ /SPEAKER SPEAKER, then enter • Press RECALL the telephone number. To predial a home call: • Enter the telephone number, then press HOME/ /SPEAKER SPEAKER.
  • Page 58 Using the telephone base: To make a home call: HOME on the telephone base, then enter the • Press telephone number. To predial a home call: HOME. • Enter the telephone number, then press To answer a home call: HOME. •...

  • Page 59: Call Waiting On The Home Line

    Refer to your Telephone Service Provider regarding operation of Call Waiting MAkE, ANswER OR END A MObILE CALL VTech 15850 can be used to make or answer calls on the mobile line. You can connect a maximum of  Bluetooth enabled mobile phones to the telephone base at one time.
  • Page 60 Using a handset: To make a mobile call: MOBILE 1 or MOBILE 2. Enter the • Press telephone number, then press DIAL. To predial a mobile call: MOBILE 1 • Enter the telephone number, then press or MOBILE To answer a mobile call: MOBILE 1 or MOBILE...

  • Page 61: Call Waiting On The Mobile Line

    Notes: • You can also use your mobile phone to answer the call. If you answer with your mobile phone, it disconnects from the telephone base. REJECT • If you do not want to answer the call, press • When you try to make a mobile call but your mobile phone is not connected to the base, the telephone base displays Mobile phone not connected.

  • Page 62: Volume Boost

    Using the telephone base: TOGGLE • Press on the telephone base. The original call is put on hold and you take the new call. OPTION • Press on the telephone base. Press to highlight Swap Mobile X. SELECT Press to resume the original call.

  • Page 63: Answer An Incoming Home Call While On A Mobile Call

    To end the mobile call: Using a handset: • Press on the handset. The home line /CLEAR is still on hold. The telephone base and all other handsets display Home call on hold. Using the telephone base: MOBILE 1 or MOBILE on the telephone •...
  • Page 64 Using the telephone base: HOME on the telephone base. The mobile • Press call is automatically placed on hold. All handsets display Mobile 1/2 call on hold and Home line in use, alternately. To end the home call: Using a handset: •...

  • Page 65: Conference Home And Mobile Calls

    CONfERENCE HOME AND MObILE CALLs When you have calls established on the home and mobile lines, you can create a 3-way conference. To conference both home and mobile calls: OPTION 1. Press on the handset or telephone base. Press on the handset to highlight Conference.

  • Page 66: Handset Speakerphone

    If it is a mobile call and the volume is too loud, too quiet or drops out, try changing the volume on your mobile phone. On some mobile phones, changing the volume on the mobile phone affects your mobile call volume on the VTech 15850 handsets or telephone base.

  • Page 67: Mute

    To adjust the listening volume of a handset: Press VOLUME on the handset while on a call. • To adjust the listening volume of the telephone base: Press VOLUME on the telephone base while on a • call. Note: The handset earpiece volume setting (1-6) and speakerphone volume setting (1-6) are independent.

  • Page 68: Hold

    HOLD You can place any call on hold. You hear an alert tone at the telephone base if you have not taken the call off of hold after 14 minutes. At 15 minutes on hold, the call on hold automatically disconnects. To place a home call on hold: HOLD •...
  • Page 69 EqUALIzER The equalizer feature enables you to change the quality of the audio to best suit your hearing. Using a cordless handset or the telephone base: 1. While on a home call or mobile call, press OPTION. to highlight Equalizer, then press .

  • Page 70: Redial

    REDIAL The telephone base and each handset store the last 10 dialed numbers (up to 30 digits each) in the redial list. The redial entries of each handset and the telephone base are independent. To review the redial list: Press REDIAL on a handset, or REDIAL/ PAUSE the telephone base in idle mode.
  • Page 71 To save a redial entry to the phonebook: Press REDIAL on a handset, or REDIAL/ PAUSE the telephone base in idle mode. . Press to browse until the desire number displays. 3. Press SAVE. 4. The screen displays EDIT NUMBER. Use the dialing keys to edit the number, if necessary.
  • Page 72 Press NEXT. The screen displays ENTER NAME. Use the dialing keys to enter a name. • Press or to move the cursor to the left or right. Press 0 to add a space. • /DELETE on a handset, or X/DELETE •...

  • Page 73: Chain Dialing

    CHAIN DIALING Use this feature to initiate a dialing sequence from the numbers in the phonebook, call log or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the phonebook, call log or redial list.

  • Page 74: Handset Locator

    HANDsET LOCATOR The handset locator feature is useful if you misplace any handsets. To start paging: HANDSET LOCATOR on the telephone base • Press to start the paging tone on all handsets for 60 seconds. All idle handsets ring and display ** Paging ** .

  • Page 75: Phonebook

    PHONEbOOk A phonebook entry can be up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are stored at the telephone base and shared by all system handsets. Any changes made on one device apply to all. •...

  • Page 76: Add A Phonebook Entry

    ADD A PHONEbOOk ENTRY MENU 1. Press in idle mode to enter the main menu. or to scroll to Phonebook, then press . Press SELECT. OPTION to choose Home. 3. Press SELECT to choose Add contact. The screen 4. Press displays ENTER NUMBER.

  • Page 77: Add A Predialed Number To Phonebook

    9. Use the dialing keys to enter a name (up to 15 characters). • Press or to move the cursor to the left or right. Press 0 to add a space. • /DELETE on a handset, or X/DELETE • Press MUTE on the telephone base, to erase a character.

  • Page 78: Review Phonebook Entries

    4. Use the dialing keys to enter a name (up to 15 characters). • Press or to move the cursor to the left or right. Press 0 to add a space. • /DELETE on a handset, or X/DELETE • Press MUTE on the telephone base, to erase a character.

  • Page 79: Alphabetical Search

    -OR- OPTION 1. Press while on a call. or to highlight Phonebook, then press . Press SELECT. 3. Press or to highlight a phonebook, then press VIEW. 4. Press or to browse. Notes: When the desired entry displays, press # (pound •...
  • Page 80 Note: The cursor automatically moves to the next position  seconds after you enter a letter. If you do not enter another letter in the coming  seconds, the system starts searching in the phonebook. DIAL A PHONEbOOk ENTRY You can dial a phonebook entry on any line. To dial a phonebook entry: 1.

  • Page 81: Edit A Phonebook Entry

    If you have edited the downloaded entries on the VTech 15850, those changes are lost. To avoid losing changes made to the downloaded phonebook, we suggest that you edit numbers in your mobile phone, then download the phonebook.

  • Page 82: Edit A Phonebook Entry

    5. Press or to highlight one of the following types: • Home • Mobile • Work • Other 6. Press NEXT. The screen displays EDIT NAME. Use the dialing keys to enter a name (up to 15 characters). • Press or to move the cursor to the left or right.

  • Page 83: Delete A Phonebook Entry

    DELETE A PHONEbOOk ENTRY 1. Search for the desired entry in the phonebook (see Review phonebook entries and 3-character alphabetical search). . When the desired entry appears, press /DELETE on the handset or X/DELETE on MUTE the telephone base. The screen displays Delete contact? and the name of the entry.

  • Page 84: Phone Settings

    PHONE sETTINGs UsING THE MENU You can use the menu of the handset or the telephone base to change the telephone settings. Using a handset: MENU Press when idle. Press or until the screen displays the desired feature menu. SELECT Press to enter the menu.

  • Page 85: Set Date And Time

    sET DATE AND TIME The answering system records the date and time of each message you receive. Before using the answering system or alarm, set the date and time as follows. If you subscribe to a Network Calling Number Display service, the date and time are set automatically with each incoming call.

  • Page 86: Ringer Volume

    To set the date and time: MENU Press when the handset or telephone base is not in use. or to scroll to Set date/time. Press Press SELECT, and the use the dialing keys to enter the date according to the date format you set. Press NEXT, and the use the dialing keys to enter the time according to the time format you set.

  • Page 87: Ringer Melody

    RINGER MELODY You can select the ringer tones for incoming home and mobile calls. MENU Press when the handset or telephone base is not in use. or to scroll to Ringers. Press SELECT or to scroll to Ringer tone. Press SELECT or to scroll to All lines, Home, Press...

  • Page 88: Key Tone

    kEY TONE The handset is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. MENU Press when the handset or telephone base is not in use. or to scroll to Settings. Press SELECT or to scroll to Key tone.

  • Page 89: Eco Mode (Handset Only)

    ECO MODE (HANDsET ONLY) When ECO mode is set to ON, the radiation, as well as the transmission range, will be halved. Using a handset: MENU Press when the handset is not in use. or to scroll to Settings. Press SELECT or to scroll to ECO mode.

  • Page 90: Calling Number Display Announce

    CALLING NUMbER DIsPLAY ANNOUNCE The calling number display announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or Calling Number Display information.
  • Page 91 Notes: • To use the calling number display announce feature, you must subscribe to Calling Number Display service from your telephone service provider. If Number only is selected, only the number of the • caller number display will be announced from the handset and base.

  • Page 92: Quiet Mode

    qUIET MODE When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-1 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal.

  • Page 93: Reset

    Notes: • If you change the base ringer, handset ringer, ringer volume, key tone, or Calling Number Display announce features when QUIET mode is on, the sample plays but the feature is still muted after saving the setting. After QUIET mode is turned off or the set period •...

  • Page 94: Telephone Network Services

    TELEPHONE NETwORk sERVICEs* *Subscription and/or usage charges may apply to use these services. Some features may not operate as described. Call your Network Service Provider for more information. CALLING NUMbER DIsPLAY If you have subscribed to a Network Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call.
  • Page 95 handsets. If you answer a call before the information appears on the screen, it does not show in the call log history. Missed calls are marked with XX Missed calls. Each time you review a missed call entry, the number of Note: If the phone number has more than 4 digits, only the last 4 digits will be saved in the call log.

  • Page 96: Memory Match

    MEMORY MATCH If the incoming telephone number matches the exact telephone number in your phonebook the name that appears on the screen matches the corresponding name in your phonebook. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your phonebook.

  • Page 97: Missed Call Indicator

    MIssED CALL INDICATOR When there are calls that have not been reviewed in the call log, the screens display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a call log entry marked NEW on the handset, the number of missed calls decreases by one.

  • Page 98: Dial From The Call Log

    DIAL fROM THE CALL LOG 1. When in the call log, press on the to browse. HOME/ . Press /SPEAKER on the RECALL HOME on the telephone base to dial handset, or the displayed entry using the home line. -OR- Press MOBILE 1 or MOBILE 2 on the handset or on the telephone base to dial the display entry using the mobile line.
  • Page 99 Press and hold 0 on a handset, or /PAUSE • REDIAL on the telephone base, to enter a dialing pause (a P appears). 6. Press NEXT. The handset displays EDIT NAME. Use the dialing keys to edit the name. • Press or to move the cursor to the left or right.

  • Page 100: Delete An Entry In The Call Log

    Notes: • If the caller’s name you received from the telephone service provider is all in capital letters, the irst letter of every word remains a capital letter, while other letters become lowercase. However, the next letter after the preix “Mac”, “Mc”, “D’”, “C’”...

  • Page 101: Network Voicemail

    NETwORk VOICEMAIL You can get messages from your ixed home phone when you are away from the phone, busy on another call or using the Internet. Callers will hear a standard greeting inviting them to leave a message. To call Network Voicemail While the handset or telephone base is in idle mode, press and hold 1 to dial the network voicemail number, 15101.

  • Page 102: Call Guard

    CALL GUARD If you have subscribed to Calling Number Display service, you can use the call guard feature to reject certain calls automatically by adding numbers into the block list, and/or all calls without number. When there is a call from the number saved in the block list, the call will be disconnected.

  • Page 103: Review Block List Entries

    6. Press NEXT. The screen displays ENTER NAME. Use the dialing keys to enter a name (up to 15 characters). • Press or to move the cursor to the left or right. Press 0 to add a space. • /DELETE on a handset, or X/DELETE •...
  • Page 104 EDIT A bLOCk LIsT ENTRY 1. Search for the desired entry in the block list (see Review block list entries). . When a block list entry displays, press EDIT. The screen shows EDIT NUMBER along with the phone number to be edited. 3.

  • Page 105: Delete A Block List Entry

    DELETE A bLOCk LIsT ENTRY 1. Search for the desired entry in the phonebook (see Review block list entries). . When the desired entry appears, press /DELETE on the handset or X/DELETE on the MUTE telephone base. 3. The screen displays Deleted and then the next alphabetical entry in the block list.

  • Page 106: Call Guard Announce

    CALL GUARD ANNOUNCE You can turn on the call guard announce feature to screen incoming calls without number. Answering system must be On when the call guard announce is turned On. If the answering system is off, it will be turned on automatically when the call guard announce is turned MENU Press...

  • Page 107: Outgoing Message For Calls Without Number

    OUTGOING MEssAGE fOR CALLs wITHOUT NUMbER You can set a speciic outgoing message for calls without numbers. The preset outgoing message for calls without numbers is a greeting that answers calls with “Hello, please leave your name after the tone” You can use this default outgoing message for calls without numbers, or replace it with your own.
  • Page 108 To record your outgoing message for calls without number: MENU Press in idle mode to enter the main menu. to scroll to Call guard. Press SELECT Press and then to scroll to Calls w/o num. SELECT Press and then to scroll to Call guard annc..
  • Page 109 To reset your outgoing message for calls without number: MENU Press in idle mode to enter the main menu. to scroll to Call guard. Press SELECT Press and then to scroll to Calls w/o num. SELECT Press and then to scroll to Call guard annc..

  • Page 110: Answering Machine

    ANswERING MACHINE The answering system can record and store messages. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them. Note: Your answering machine will answer calls after 10 rings even when it is turned off. This allows the remote access feature to work.

  • Page 111: Outgoing Message

    answered. “The telephone base screen displays Calls will be answered. When the answering system is turned off, it announces, “Calls will not be answered. “The telephone base screen displays Calls will not be answered. -OR- MENU Press in idle mode to enter the main menu. to scroll to Answering sys..
  • Page 112 To record your outgoing message: MENU Press in idle mode to enter the main menu. to scroll to Answering sys.. Press SELECT twice to select Outgoing msg. Press to scroll to Record OGM. Press SELECT Press to start recording your outgoing message.

  • Page 113: Message Playback

    MEssAGE PLAYbACk If you have both new and old messages, you can play either new or old messages. The calling number display information displays on the screens when you play messages and you can call back the caller. When playback begins, the handset and telephone base screens display the message status, calling number display information, and time and date of the message recorded.
  • Page 114 Press 2 to pause the playback and show the Calling • Number Display information. HOME or CALL – Press to use the home line, or press MOBILE 1 or MOBILE 2 to use the mobile line to call back the caller. If necessary, press # (pound key) or 1 to show different dialing options.
  • Page 115 When the handset is playing a message, its screen shows [2]-Call info and the caller’s name or number. If the caller’s information is unavailable, the handset shows No caller info. Options during playback on a handset to adjust the message playback volume. •...

  • Page 116: Delete All Messages

    DELETE ALL MEssAGEs You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. Using the telephone base: Press X/DELETE when the phone is not in use. The telephone announces, “To delete all old messages, press DELETE again.”...

  • Page 117: Record, Play Or Delete Memos

    RECORD, PLAY OR DELETE MEMOs Memos are messages you record as reminders for yourself or others using the same answering system. You can record your own memos using a system handset or the base. Play and delete them the same way as incoming messages.

  • Page 118: Call Screening

    CALL sCREENING Use this feature to choose whether incoming messages can be heard while they are being recorded. To turn the call screening feature on or off: MENU Press idle mode to enter the main menu. to highlight Answering sys, then press Press SELECT.

  • Page 119: Remote Access Code

    to highlight Ans sys setup, then press Press SELECT. to highlight # of rings, then press Press SELECT. to highlight 6, 5, 4, 3, 2, or Time savor. Press to conirm your selection. You hear a SELECT Press conirmation tone. REMOTE ACCEss CODE A two-digit security code is required to access the answering system remotely from any touch-tone...

  • Page 120: Message Alert Tone

    MEssAGE ALERT TONE When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every ten seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset. To turn the message alert tone on or off: MENU Press...

  • Page 121: Answering System And Voicemail Indicators

    to highlight Recording time, then Press press SELECT. to highlight 3 minutes, 2 minutes, or Press 1 minute. to conirm your selection. You hear a SELECT Press conirmation tone. ANswERING sYsTEM AND VOICEMAIL INDICATORs Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply).

  • Page 122: Call Screening

    Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider. To use your voicemail service rather than your answering system, turn off your answering system.

  • Page 123: Call Intercept

    To screen a call at the handset: If the answering system is on and your answering system SCREEN is recording a message, press to screen the call on your handset and the screen displays the Calling Number Display information. If you do not subscribe to Calling Number Display service, the handset shows Home Incoming call.

  • Page 124: Temporarily Turning Off The Message Alert Tone

    TEMPORARILY TURNING Off THE MEssAGE ALERT TONE If the message alert tone is turned on, the telephone base beeps every ten seconds when there are new messages. Pressing any telephone base key temporarily silences the message alert tone. If you press X/DELETE when in idle mode to temporarily turn off the message alert tone, there is a voice prompt directing you to press X/DELETE again to delete all old messages.
  • Page 125 Command Description Press to listen to all messages. Press to listen to new messages only. Press to delete the current message (during playback). Press twice to delete all old messages. Press to repeat the current message (during playback). Press to stop any operation (including recording).
  • Page 126 Notes: • If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play. • Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 0 seconds, the remote access call automatically disconnects.

  • Page 127: Additional Handsets (For Multi Handset Packs)

    ADDITIONAL HANDsETs (fOR MULTI HANDsET PACks) JOIN A CALL IN PROGREss Another handset can join you on an outside call. The call continues until all people hang up. To join a home call: Using a handset: HOME/ /SPEAKER SPEAKER on another Press RECALL handset to join the call.

  • Page 128: Intercom

    SELECT. to scroll to the desired device and press Your handset screen shows Calling VTECH X or Calling VTECH 0. The destination device(s) rings and shows VTECH X is calling (VTECH represents the handset name, X represents the handset number).
  • Page 129 Intercom, then press SELECT. Press • If you have one handset, the telephone base shows Calling VTECH X. • If you have more than one handset, the INTERCOM telephone base shows Use the...

  • Page 130: Answer An Incoming Call During An Intercom Call

    Notes: • Before the intercom call is answered, you can OFF/CLEAR on the handset cancel it by pressing on the telephone base. • If the called device is not answered within 100 seconds, or accessing the phonebook or call log, or is on a call, or is out of range, the initiating device shows No answer.

  • Page 131: Call Transfer Using Intercom

    Using the telephone base: HOME to answer the home call and the • Press intercom call ends automatically. BACK • Press and then to end the intercom call without answering the incoming call. The telephone continues to ring. To answer a mobile call during an intercom call: When you receive an incoming mobile call during an intercom call, the two handsets on the intercom call hear an alert tone.
  • Page 132 The call is automatically put on hold. Your handset The call is automatically put on hold. Your handset Your handset screen shows Calling VTECH X or Calling VTECH 0. The destination device rings and displays VTECH X is calling. 3. To answer the intercom call on the other device,...
  • Page 133 SELECT. The call is automatically put on hold. Your handset screen shows Calling VTECH X, The destination handset(s) rings and displays VTECH 0 is calling. To answer the call on any destination handset, HOME/ /SPEAKER...
  • Page 134 4. From this intercom call, you have the following options: OPTION • You can transfer the call. Press and then SELECT press to select Transfer on the telephone base. The telephone base shows Call transferred. The destination handset automatically connects to the outside call. You can let the handset join you on the outside •...

  • Page 135: One-Touch Broadcast (Otb)

    ONE-TOUCH bROADCAsT (OTb) You can directly broadcast messages to the speakerphone of any device. Press and hold OTB on a handset or the telephone base to begin two-way communication. • Only one device can talk at a time. While talking to another device, press and hold OTB on the handset or on the telephone base.

  • Page 136: Otb Call To A Single Device

    Press OTB on the handset. Press highlight the destination device number, SELECT or OTB. then press The handset shows Connecting to VTECH X... (VTECH represents the handset name, X represents the destination handset number) or Connecting to VTECH 0... (VTECH represents the base name) for a few seconds.
  • Page 137 SELECT or OTB. number, then press The telephone base shows Connecting to VTECH X... (VTECH represents the handset name, X represents the destination handset number) for a few seconds. When the connection is made, both the telephone base and destination handset display Press and hold [OTB] to talk.
  • Page 138 Speak towards the telephone base. Your voice is broadcast to the destination handset. While you are speaking, the telephone base shows OTB To VTECH X. 3. Release OTB after speaking. Both devices beep once again and the screens show Press and hold [OTB] to talk, then you can press and hold OTB to continue speaking or the destination device can respond.
  • Page 139 When the connection is made, both the caller and the destination parties hear a beep. The speakerphones on all other devices automatically activate. . You need to press and hold OTB when you want to speak. Speak towards the handset. Your voice is broadcast to all devices.

  • Page 140: Change A One-To-One Broadcast Call To An Intercom Call

    INT.. The screen shows Switch to Intercom? Press SELECT. Your device displays Calling VTECH 0 or Calling VTECH X. The destination device briely shows Broadcast Ended and then VTECH X is calling or VTECH 0 is calling. The destination device rings. HOME/...

  • Page 141: Answer An Incoming Call During A Broadcast Call

    ANswER AN INCOMING CALL DURING A bROADCAsT CALL When you receive an outside call during a OTB, there is an alert tone. Using a handset or the telephone base: To answer an incoming home call: • During a one-to-one broadcast call, press HOME/ on the initiating or destination RECALL...
  • Page 142 To answer an incoming mobile call: Note: Follow the screen prompt to press the correct key of the mobile line ( MOBILE 1 or MOBILE 2), for the incoming mobile call. • During a one-to-one broadcast call, press MOBILE 1 or MOBILE 2 on the initiating or destination handset, or on the telephone base.
  • Page 143 MAkE AN OUTGOING CALL DURING bROADCAsT CALL Using a handset or the telephone base: • During a one-to-one broadcast call, press HOME/ on your handset or telephone RECALL base to get a dial tone. The broadcast call ends automatically. • During a one-to-group broadcast call, press HOME/ on the initiating handset...
  • Page 144 END OR LEAVE A bROADCAsT CALL Using a handset or the telephone base: For one-to-one broadcast calls, both initiating and destination devices can end the broadcast call. For broadcast calls to multiple devices, the initiating device can end the broadcast call. If any one of the destination devices leaves the broadcast call, the call continues until all participants or the initiator hangs up.

  • Page 145: Help

    HELP I cannot pair my mobile phone to the telephone base. • Make sure you have mobile coverage. • Make sure your mobile phone is compatible with your telephone system. • Make sure the Bluetooth function of your mobile phone is turned on. See the user’s manual of your mobile phone for more information.
  • Page 146 Make sure that your mobile phone is on the active devices list. • For some mobile phones, you must authorize the VTech 15850 device in your mobile phone’s Bluetooth feature. See the user’s manual of your mobile phone for more information.
  • Page 147 I cannot connect my headset with the telephone base. • Make sure that your Bluetooth headset is not connected to any other Bluetooth device. • Make sure that your headset is on the active devices list. I cannot put my headset in discoverable mode. •...
  • Page 148 My mobile phone disconnects with the telephone base. • Turn off your mobile phone, then turn it on again. • Make sure that you are not using your mobile phone when on a mobile call. My mobile phone is connected to the telephone base, but I cannot make a mobile call.
  • Page 149 VTech 15850. I cannot download contacts from my mobile phone to my VTech 15850. • Make sure that your mobile phone is paired and connected to the base. •...
  • Page 150 For more information on how to transfer contacts between your SIM card and your phone memory, refer to the user’s manual of your mobile phone. Can the VTech 15850 help the poor mobile phone reception in my house? • If your mobile phone has poor reception in your...

  • Page 151: Cordless Handset

    The iPhone ringtone played is unclear or too loud with noise. • The quality of ringtone played on your telephone is subject to individual ringtone characteristics. • Try using another iPhone ringtone to test the quality. My cordless handset isn’t performing normally. •...
  • Page 152 • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
  • Page 153 • Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly. If you cannot eliminate the background noise, irst try muting the cordless handset before dialing, or dialing from another room with less background noise.
  • Page 154 I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL ilter between the telephone line cord and the telephone wall jack.
  • Page 155 • Move your phone to a higher location. The phone may have better reception in a high area. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). I experience poor sound quality when using the handset speakerphone.
  • Page 156 • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. The layout of your home or ofice may be limiting the • operating range. Try moving the telephone base to another location, preferably to a higher location.
  • Page 157 My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. •...
  • Page 158 • Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth. A blinking CHARGE light is an indication that the • battery is not connected to the handset or is missing completely. Ensure that the battery is installed properly.
  • Page 159 System does not receive Calling Number Display when on a call. • Make sure you subscribe to Calling Number Display with call waiting features from your telephone service provider. Calling Number Display features works only if both you and the caller are in areas offering Calling Number Display service, and if both telephone service providers use compatible equipment.
  • Page 160 System does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON/OFF light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored.
  • Page 161 System does not respond to remote commands. • Make sure to enter your remote access code correctly. • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.
  • Page 162 • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. System announces, “Time and day not set.” •...
  • Page 163 I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
  • Page 164 Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: if you are having dificulties using your VTech 15850. • • if you need replacement batteries or mains power lead.

  • Page 165: General Information

    GENERAL INfORMATION REPLACING THE HANDsET bATTERIEs After a time, you may ind that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. Replacement rechargeable Nickel Metal Hydride (NiMH) batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.

  • Page 166: Cleaning

    Please note VTech accepts no responsibility for damage caused to your VTech 15850 handset by using any other type of batteries. Never dispose of batteries in a ire. There is a •...

  • Page 167: Environmental

    Equivalence Number (REN), which is used to calculate the number of items which may be connected to any other telephone line. Your VTech 15850 has a REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring.

  • Page 168: Customer Service & Product Warranty

    Customer Service If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com. If you are trying to access a Telephone Network Service and require assistance speciically related to the network service or would like to subscribe to the service, contact your service provider.
  • Page 169 VTech do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modiication, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge.
  • Page 170 Warranty in no way limit your rights which arise as a result of your Statutory Rights. This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 0 136 6 6 Address: 4 Gilby Road, Mount Waverley 3149...
  • Page 171 IMPORTANT NOTE: THIS IS NOT A PRODUCT RETURN OR SERVICE ADDRESS – PLEASE CONTACT TECHELP BY PHONE OR EMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL BE ACCEPTED BY VTECH FOR PRODUCTS RETURNED TO THIS ADDRESS UNDER THIS VOLUNTARY PRODUCT WARRANTY.
  • Page 172 VTech is the registered trademark of VTech Holdings Limited. Copyright © 015 for VTech Telecommunications (Australia). All rights reserved. Printed in China. Version A FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR EMAIL: TCPSUPPORT_AU@VTECH.COM...

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