Troubleshooting - VTech VSP735 Administrator And Provisioning Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at
1 (888) 370-2006
Screen is blank.
 Ensure power is connected. If powered by an AC adapter, check that the
adapter is plugged into a wall socket and the Deskset power jack. If powered
by PoE, ensure that the network switch is providing power through the correct
ports.
The DECT headset doesn't register. "Registration failed" appears on the
screen.
 Ensure the headset is fully charged and in the charger. Remove and replace the
headset in its charger before selecting Register on the deskset.
 Ensure the headset is not already registered to another phone. If it has been
registered to another phone, deregister it.
Pages are not received.
 The Page auto answer setting is set to Manual. Check the General Account
Settings.
Calls are answered on the headset rather than the speakerphone after I
press a Line key or
 Change the audio mode from Headset to Speaker. On the deskset, press MENU
> User Settings > Audio > Audio mode.
My computer can't connect to the network after plugging the Ethernet cable
through the PC port.
 Make sure the deskset is connected to power. The PC port does not work when
the deskset does not have power source or during a power outage.
 Make sure you plug the Ethernet cable connected to the router into the deskset
Ethernet port and the Ethernet cable connected to the computer into the
deskset PC port.
The manual firmware upgrade or configuration update isn't working.
 Before using the WebUI, ensure you have the latest version of your web
browser installed. Some menus and controls in older browsers may operate
differently than described in this manual.
 Ensure you have specified the correct path to the firmware and configuration
files on the SERVICING > Firmware Upgrade > Auto Upgrade page and
the SERVICING > Provisioning page.
 If the phone is not downloading a MAC-specific configuration file, ensure the
filename is all upper case.
Provisioning: "Use DHCP Option" is enabled, but the phone is not getting a
provisioning URL from the DHCP Server.
 Ensure that DHCP is enabled in Network settings.
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Answer to answer a call.
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Troubleshooting