Troubleshooting Related To Configuration Tool - Mitsubishi Electric QJ81DL96 User Manual

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TROUBLESHOOTING

18.3.9 Troubleshooting related to Configuration Tool

Symptom
When opening or saving a file,
a message such as "Please
insert a disk" is displayed.
When configuring a layout
setting, cannot close other
Excel files.
When configuring the layout
settings and selecting the
leading cell, cell range, or cell
selection, a small window
titled "RefEdit" is displayed.
Cannot start the Configuration
Tool online.
(Cannot start from a web
browser)
Cannot start the Configuration
Tool online.
(Source code is displayed.)
Check point
Is a removable drive or network drive specified at
the last time the file was opened or saved?
Are other Excel files opened in the same Excel as
the layout settings?
Are other Excel files opened in the same Excel as
the layout settings?
Are the authorities of the user logged on to
®
Windows sufficient?
Is the parental control (family safety) enabled for
®
the user logged on to Windows
Was the 'security' setting of Internet Explorer set?
Does the hard disk have a sufficient free space?
Is the memory or the system resources on the
personal computer sufficient?
Is .NET Framework 2.0 or .NET Framework 3.5
installed (enabled)?
Is the 'SmartScreen' function disabled?
Does a proxy server exist along the connection
route?
Have you configured Internet Explorer's
"Temporary Internet files" settings?
18.3.9 Troubleshooting related to Configuration Tool
• Reselect a drive on the personal computer.
• When opening other Excel files, start Excel from
the Microsoft
• Select the cell(s) and click the OK button.
• When opening other Excel files, start Excel from
the Microsoft
• For Windows
'limited' or higher user account.
• For Windows Vista
with a 'standard' or higher user account.
• Disable parental control (family safety) for the
? user logged on to Windows
• Set the "Security level for this zone" of Internet
Explorer to 'Medium' or lower.
 Section 5.3.1 (2) Configure the web
browser
• Check the free space of the hard disk.
 Section 2.4 Operating Environment
• Increase the necessary memory on the personal
computer.
Section 2.4 Operating Environment
• Close other applications and restart
Configuration Tool.
• .Install .NET Framework 2.0 or .NET Framework
3.5. For Windows 8
Framework 3.5 (including .NET 2.0 or 3.0) in
"Turn Windows features on or off" on the control
panel.
• Disable the 'SmartScreen' function.
• Disable the proxy setting in Internet Explorer.
 Section 5.3.1 (2) Configure the web
browser
• Execute the 'Delete Temporary Internet Files'
( Section 10.3 POINT), or reload the screen
on which source code is being displayed by
+
Ctrl F5
• Execute the 'Delete Temporary Internet Files'
( Section 10.3 POINT), or reload the screen
on which source code is being displayed by
+
Ctrl F5
18.3 Troubleshooting by Symptom
Corrective action
® ®
Windows start menu.
® ®
Windows start menu.
®
XP, logon as a user with a
®
or later, logon as a user
®
.
®
or later, enable the .NET
keys and retry online startup.
keys and retry online startup.
(Continued on the next page)
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