Adding An Ip Softphone - Avaya Communication Manager Administrator's Manual

Managing Telephones

Adding an IP Softphone

Avaya IP Softphones enable the end user to control telephone calls directly from a personal
computer (PC). An end user can log in remotely to your company's server running Avaya
Communication Manager and then make and receive telephone calls from the telephone
extension.
Avaya IP Softphone supports the following modes:
Road-Warrior
●
You typically use this mode for laptop users who are travelling. In this mode, the PC LAN
connection carries both the call control signaling and the voice path. Because the audio
portion of the voice call is handled by the PC, you must have some kind of audio device
(e.g., handset, headset) PC to provide the audio connection.
Telecommuter or Avaya IP Agent
●
For the telecommuter or Avaya IP Agent mode, you make two separate connections to the
Avaya DEFINITY server. The signaling path is carried over an IP network and the voice path
is carried over the standard circuit-switched telephone network (PSTN). Since you are using
a telephone for audio, you do not need an H.323 PC audio application.
The telecommuter mode uses the Avaya IP Softphone interface (on the user's PC) and a
standard telephone. The Avaya IP Agent mode uses the Avaya IP Agent interface (on the
agent's PC) and a call center telephone, such as a CallMaster.
Native H.323 (only available with Avaya IP Softphone R2)
●
The stand-alone H.323 mode enables travelers to use some Communication Manager
features from a remote location. This mode uses a PC running an H.323 v2-compliant audio
application, such as Microsoft NetMeeting. The H.323 mode controls the call signaling and
the voice path. However, since it does not use the IP Softphone interface, this configuration
is capable of operating only as an analog or single-line telephone making one call at a time
without any additional assigned features. You can provide stand-alone H.323 users only
features that can they can activate with dial access codes.
Control of IP Telephone (only available with IP Softphone R4 and later)
●
This mode allows you to make and receive calls under the control of the IP Softphone - just
like in the Telecommuter or Road Warrior mode. The big difference is that you have a real
digital telephone under your control. In the Road Warrior mode, there is no telephone. In the
Telecommuter mode, the telephone you are using (whether analog, digital, or IP telephone
is brain dead). In this mode (if you have an IP telephone), you get the best of both worlds.
Control of DCP Telephone (only available with IP Softphone R5 and later)
●
This feature provides a registration endpoint configuration that will allow an IP softphone
and a non-softphone telephone to be in service on the same extension at the same time. In
this new configuration, the call control is done by both the softphone and the telephone
endpoint. The audio is done by the telephone endpoint.
98 Administrator Guide for Avaya Communication Manager