Providing Backup For An Attendant - Avaya Communication Manager Administrator's Manual

Providing Backup for an Attendant

Avaya Communication Manager allows you to configure your system so that you have backup
positions for your attendant. Attendant Backup Alerting notifies backup telephones that the
attendant need assistance in handling calls. The backup telephones are alerted when the
attendant queue reaches the queue warning level or when the console is in night service.
Once a backup telephone receives an alert, the user can dial the Trunk Answer Any Station
(TAAS) feature access code (FAC) to answer the alerting attendant calls.
Tip:
You can find more information about attendant backup in the GuestWorks
Tip:
Technician Handbook.
Before you start
You can assign the attendant backup alerting only to multiappearance telephones that
●
have a client room class of service (COS) set to No. For more information, see
Service on page 784.
If you have not yet defined a Trunk Answer Any Station (TAAS) feature access code, you
●
need to define one and provide the feature access code to each of the attendant backup
users. For more information, see
Instructions
To enable your system to alert backup stations, you need to administer the Console
Parameters screen for backup alerting. You also need to give the backup phones an attendant
queue calls feature button and train your backup users how to answer the attendant calls.
To configure the system to provide backup alerts and to setup extension 4345 to receive these
alerts, complete the following steps:
1. Type change console-parameters and press Enter.
The Console Parameters
2. In the Backup Alerting field, enter y.
3. Press Enter to save changes.
The system will now notify anyone with an attendant queue calls button when the attendant
queue reaches the warning level or when the console is in night service.
Feature Access Code
screen appears.
Providing Backup for an Attendant
on page 908.
Issue 1 June 2005
Class of
175