Recording Announcements - Avaya Communication Manager Administrator's Manual

Recording Announcements

You can record an announcement for callers to hear when they dial a specific extension. You
can use the same steps to change an existing announcement.
For instructions on how to record an announcement at a computer or from a telephone, to a
TN2501AP, see Recording VAL announcements at a system telephone.
If you want to change an announcement that is recorded on a circuit pack without memory, you
have to delete the original message and record a new announcement. See
Erasing Announcements
Announcement sessions always use port 0, which also is used for playing announcements, on
the TN750 circuit packs. Announcement sessions always use port 1, which is dedicated for
telephone access, on the TN2501AP circuit packs. With the TN2501AP circuit pack or VVAL,
the port is only busy if another telephone access session is active to the same circuit pack.
To begin an announcement session, the user must dial the administered feature access code
(FAC) followed by the announcement session. If an announcement session is already in
progress, or if a save or restore command is in progress, then the user hears reorder tone (fast
busy) and the system drops the call.
If the telephone session port to an integrated circuit pack is in use, then the user hears reorder
tone followed by silence. This indicates that the port will be reserved for an announcement
session. The user should redial the FAC and extension every 45 seconds to gain access to the
port.
Note:
For the 1.1 and later releases of Avaya Communication Manager, multiple
Note:
telephone sessions are allowed, with one session associated with each active
integrated announcement circuit pack.
Once an end user accesses an announcement session, the user can dial 1 to record an
announcement, 2 to play an announcement, or 3 to delete the announcement. If the circuit pack
memory is more than 90% full, then Communication Manager gives stutter dial tone when the
user gains access to an announcement session. Even if the user hears stutter tone, the user
should begin speaking to record the announcement.
Note:
You need to have a telephone or console with a class of service (COS) that
Note:
provides console permissions to record announcements.
See
permissions.
To record an announcement to extension 1234, or change the announcement already recorded
there, we'll use a telephone with console permissions. In this example, the announcement
feature access code is *56.
on page 462.
Command Permission Categories
Recording Announcements
on page 789 for more information on COS
Deleting and
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