Receiving Notification In An Emergency - Avaya Communication Manager Administrator's Manual

Receiving Notification in an Emergency

If one of your users calls an emergency service such as the police or ambulance, someone,
perhaps the receptionist, security or the front desk, needs to know who made the call. Thus,
when the emergency personnel arrive, they can be directed to the right place.
You can set up Communication Manager to alert the attendant and up to ten other extensions
whenever an end-user dials an emergency number. The display on the notified user's telephone
shows the name and number of the person who placed the emergency call. The phones also
ring with a siren-type alarm, which users must acknowledge to cancel.
Before you start
Decide if you want one user to be able to acknowledge an alert, or if all users must respond
before an alert is cancelled.
Verify that the ARS field is y on the
Make sure that the extensions you notify belong to physical digital display phones. Refer to
Telephone Reference
buttons to the phones, check the Type field on the Station screen to be sure you are not using
a virtual extension.
Instructions
In this example, we will set up the system to notify the attendant and the security guards at all 3
entrances when someone dials the emergency number 5555. All three guards must
acknowledge the alert before it is silent.
1. Type change ars analysis 5 and press Enter.
The AAR and ARS Digit Analysis Table
System-Parameters Customer-Options
on page 599 for a list of telephone types. When you assign crisis alert
Receiving Notification in an Emergency
screen appears.
screen.
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