Callvisor Adjunct-Switch Applications Interface - Avaya Communication Manager Administrator's Manual

Class of Restriction
●
COR identifies caller and called-party privileges for PRI endpoints. Administer the COR so
that account codes are not required. Forced entry of account codes is turned off for
wideband endpoints.
Facility Busy Indication
●
You can administer a busy-indicator button for a wideband-endpoint extension, but the
button does not accurately track endpoint status.
Facility Test Calls
●
You can use Facility Test Calls to perform loop-back testing of the wideband call facility.
Generalized Route Selection
●
GRS supports wideband BCC to identify wideband calls. GRS searches a route pattern for
a preference that has wideband BCC. Route preferences that support wideband BCC also
can support other BCCs to allow different call types to share the same trunk group.
CO Trunk (TTC - Japan) Circuit Pack
●
This circuit pack cannot perform wideband switching. No member of the circuit pack should
be a member of a wideband group.

CallVisor Adjunct-Switch Applications Interface

CallVisor Adjunct-Switch Applications Interface (ASAI) links Avaya Communication Manager
and adjunct applications. The interface allows adjunct applications to access switching features
and supply routing information to Communication Manager. CallVisor ASAI improves Automatic
Call Distribution (ACD) agents' call handling efficiency by allowing an adjunct to monitor, initiate,
control, and terminate calls on the media server. The CallVisor ASAI interface may be used for
Inbound Call Management (ICM), Outbound Call Management (OCM), and office automation/
messaging applications.
CallVisor Adjunct-Switch Applications Interface
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