Paging Users Who Are On Active Calls - Avaya Communication Manager Administrator's Manual

Paging Users Who are on Active Calls

Use this procedure to allow one user to interrupt another user's call and make a private
announcement. This is called whisper paging. The paging user dials a feature access code or
presses a feature button, then dials the extension they want to call. All 3 users can hear the
tone that signals the page, but only the person on the paged extension can hear the pager's
voice: other parties on the call cannot hear it, and the person making the page cannot hear
anyone on the call.
Before you start
Before you administer whisper paging:
Your Communication Manager server must have a circuit pack that supports whisper
●
paging. For information on specific models, see the Hardware Guide for Avaya
Communication Manager, 555-245-207.
Users must have 6400-, 7400-, 8400-, or 9400-series DCP (digital) phones.
●
Instructions
You give users the ability to use whisper paging by administering feature buttons or feature
access codes.
You can give users feature buttons that make, answer, or block whisper pages. Using the
Station screen, you can administer these buttons in any combination as appropriate:
Whisper Page Activation — allows this user to place a whisper page
●
Answerback — allows this user to answer a whisper page
●
Pressing the answerback button automatically puts any active call on hold and connects the
paged user to the paging user.
Whisper Page Off— allows this user to block whisper pages
●
If possible, assign this function to a button with a lamp so the user can tell when blocking is
active. You cannot administer this button to a soft key.
To allow users to make a whisper page by dialing a feature access code, you simply need to
enter a code in the Whisper Page Activation Access Code field on the Feature Access Code
screen.
Paging Users Who are on Active Calls
Issue 1 June 2005 497